Philadelphia Inquirer Customer Service Issues

I have only received lip service by contacting customer service. Yesterday, they mentioned that I called too late to receive a paper, promising it for today. However, I called a little after 7 this morning, they assured me a paper would arrive, but none has shown up so far. When I followed up, a supervisor mentioned they couldn't provide one as they couldn't reach a manager. This situation of taking money upfront and not delivering is deceptive and potentially illegal. Considering legal action against them. Louis E.

During a family emergency, we reached out to Crozer Crisis Center for assistance with a family member in need. Despite contacting them at 3:06 pm, our family member had left on a bus or train by the time help arrived, posing a danger due to their condition. It is disappointing that different agencies did not coordinate effectively in such a crucial situation. We encountered obstacles when trying to communicate with transportation staff, who only checked for a ticket without considering the individual's medical state. Now we are left unaware of their whereabouts or destination. We express our frustration with the crisis center for the delayed response and the transportation company for not recognizing the seriousness of the situation. My name is J.M. Harris, and you can contact me at [redacted].

I am experiencing another issue with non-delivery this Sunday. I called customer service again at 7:30 A.M. as instructed, only to be promised that the incident would be reported to the Manager. Sadly, I have yet to receive my paper on ANY Sunday this month. Although my Ring doorbell captures the delivery to my neighbor, my house is consistently missed. This ongoing problem is making me consider canceling my subscription. While I understand it may seem minor since I only receive the Sunday edition, I truly value my weekend paper for the articles, Op-Ed pieces, crossword puzzles, and cryptograms. I appreciate the entertainment it brings me.

We have recently canceled our subscription for the weekday and Sunday paper delivery service. Despite this, we noticed that our checking account has been charged again. The paper has not been arriving regularly, leading us to suspect that it is either not being delivered half the time or being taken by someone else. We request a refund for the amount deducted from our account. Additionally, we had previously requested for the delivery person to drive up to our circular driveway and leave the paper outside our house, a task which should only take a minute due to the layout of our driveway.

In Saturday's Inquirer, there were articles about Joe Biden and President Trump visiting memorials. The Inquirer seemed to favor Biden over Trump by featuring two pictures of Biden and only one announcement about President Trump and the First Lady. This biased choice either by the cameraman or the Editor-in-Chief upset not only the President but also a significant portion of the readership. As someone who used to support the Democratic leadership, I am disappointed in how federal funds are allocated in cities. It seems little is done to assist people of color, with a lack of support for social programs, education, and single mothers. I kindly request a retraction of the photo in question and urge the inclusion of President Trump's picture to ensure fair coverage. Remember, 50% of your readers pay close attention to these details and do not appreciate purposeful omissions. Thank you.

On the eve of Veterans Day, I have a story to share. Every year on Veterans Day, I face bullying as someone parks in my designated disabled parking space in front of my house. In Pennsylvania, anyone with a disabled marker can park in my space as per the law. I believe this situation is unjust, and I am advocating for a change in the law. I've undergone 4 major operations, my wife is disabled, and I am currently learning to walk again, making the parking space crucial for us. Despite my daughters' help, we constantly face the issue of someone parking in our spot after returning home from shopping or getting medications, and this has happened for the past 3 Veterans Days. Any assistance in bringing attention to this story would be greatly appreciated.

I am concerned about the recent changes to the delivery program from The Inquirer. Since the new system was put in place, we have not received our paper on time for the past ten days. The paper is expected by 7 am on weekdays and 8 am on weekends, but it has consistently arrived after 9 am since January 26th. As business owners, we understand the importance of customer service and reliability. The decision to let go of experienced carriers has led to chaos and frustration among delivery subscribers. This issue needs to be resolved promptly to prevent further cancellations. We have been patient during this transition, but the persistent late deliveries are unacceptable. We request a refund for the past two weeks until this situation is rectified.

I canceled my subscription on 2/2/21, and the representative assured me that I would receive a full refund of $[redacted].48 to the payment method on my account. However, it has been 8 days, and I have not received the refund yet. My subscription ended right away, and the initial payment was deducted from my account immediately. I am eager to have the refund processed promptly. Kindly contact me at [redacted] or [redacted] (Theresa H.-L.)

As a loyal customer for over 50 years, I've encountered issues during the recent snowstorm with missed deliveries and careless carrier behavior. Requested callbacks from a supervisor or manager were ignored multiple times, leaving me feeling unheard. The customer service reps' indifferent attitude has made me doubt if my concerns were even passed on. It's frustrating not knowing where to find the daily paper, especially when thrown into snowbanks. When papers are missed, simply adjusting the bill is not as satisfactory as deducting the cost directly. Attempting to escalate to the Inquirer's executive offices led to a dead-end automated voicemail system. Despite leaving three requests, I've received no call back from any of the district managers. This passive response is disappointing, as I expected better service after being a dedicated customer for so long.

I have been a long-time subscriber. However, I recently noticed a discrepancy in my billing cycle. My last payment indicated coverage until 2/20/21, but my most recent bill states coverage until 1/30/21. After contacting customer service and speaking with Eric, I was informed that additional charges for bonus papers and paper processing were applied. I had previously requested not to receive the bonus papers due to this issue. I am concerned about the misleading billing practices where the total amount remains the same each month, but the coverage end date is adjusted due to additional charges. This experience has led me to reconsider enabling auto-pay with your company. Eric's handling of the situation was unsatisfactory, and I have never had to lodge a complaint with your company before. I kindly request for you to review the recorded conversation with Eric for further clarification.

Paper delivery issues persist. Our household receives the Sunday NY Times and the daily & Sunday Inquirer. On Jan. 31, the Saturday Times was missing, with assurance it would come on Sunday, but the magazine & other Saturday sections were absent. This pattern repeated on Feb. 7. However, Feb. 14 saw a complete Sunday Times delivery, which was satisfactory. Unfortunately, on Feb. 21 and March 7, the Times was not delivered. On March 8, the Inquirer was missing, and on March 14, both the Inquirer and Times were absent. Today, the Inquirer failed to arrive. Frustratingly, this is an ongoing problem. We value print media but unreliable delivery is leading us to consider transitioning to digital subscriptions. We hope for improved service. Address: [redacted] Bettlewood Ave, Collingswood, NJ.

Approximately a week ago, my newspaper got soaked. When I contacted customer service to address the issue, I was informed that a replacement paper would be delivered the next day to make up for the missed day. Unfortunately, this never materialized. Today, no newspaper was delivered as promised. After multiple calls and assurances of a delivery, I am yet to receive the missing paper. Following several frustrating attempts to resolve the issue over the phone, including a disconnection after a 10-minute wait on hold, I am deeply dissatisfied with the service provided. It is disappointing that despite the ongoing delivery problems, there seems to be a recruitment drive for delivery personnel. I have decided to cancel my subscription due to the consistent failure to deliver the paper or provide adequate customer support.

Dear Get Human team, I am reaching out to seek assistance in having our newspaper delivered to our townhouse's small front porch instead of the far-away court where it currently ends up. My husband, Wes, who is 81 years old, is recovering from leg surgery, making it challenging for him to collect the paper each morning. Despite multiple attempts by calling The Philadelphia Inquirer's customer service at [redacted], the issue remains unresolved. Our address, [redacted] Elena Court, Sicklerville, NJ, is clearly marked, and we have even provided details about our porch planters to aid in accurate delivery. We are the only ones in our vicinity facing this problem, reminiscing about a past delivery person who went above and beyond by placing the paper between our front doors during severe weather and was generously tipped in return. We are advocates for traditional newspapers and prefer not to switch to a digital subscription, appreciating the physical paper and its supplements. We seek consistent delivery to our porch and hope for improved service standards. Thank you for your anticipated support and guidance. Warm regards, Doris and Wes M.

I recently purchased a subscription to the Digital Philadelphia Inquirer. I signed up for a deal that was $29 for around 6 months and then $15 for the following period. After being charged $28.99 on my Amex card on 4/21, I logged in and enjoyed access to the newspaper. However, recently when trying to read an article, it stated I was not a subscriber. Checking my profile showed no subscription either. Despite calling the Philadelphia Inquirer, the automated message claimed I didn't have an account. I attempted to speak to a representative but after waiting twice for extended periods, I couldn't reach anyone. I am confused about why this is happening and would appreciate having access to the account I paid for.

We have been loyal subscribers for over 40 years, but unfortunately, we did not receive our daily paper on 5/18, 5/19, 5/20, 5/21, 5/22, and 5/23. I have been calling every morning between 6:30 and 7 a.m. to request a paper, but despite assurances, only the Saturday and Sunday editions were delivered. I was informed that our usual carrier is no longer working, and there is currently no replacement available. Interestingly, our neighbors on the adjacent street receive their paper daily, leaving me puzzled why their carrier cannot extend the service to us by driving around the block. How long should I continue to call and hope for a resolution before I depart for work at 7:20 a.m.? Thank you in advance for addressing this issue. - Nancy O. / Account # [redacted]

I was double-billed for my Philadelphia Inquirer digital subscription this month, and after speaking with Customer Service representative "Mike," he explained the situation. The first billing didn't go through, so they processed a second one. However, my Visa statement shows both charges of $14.00 each. Unfortunately, my attempt to email the proof to Mike was unsuccessful. I kindly request the overcharge of $14.00 to be credited back to my Visa card. I have decided to cancel my digital subscription with the Philadelphia Inquirer effective immediately. Please let me know what steps you will take to resolve this issue and feel free to ask for any necessary information. Thank you, G. M.

Our distributor, Derek Mason, is genuinely a kind person and should not be held accountable for the delivery issues we are experiencing. Unfortunately, we are facing inconsistent deliveries with the wrong papers or no delivery at all. As loyal customers, we are considering canceling our subscription if this matter is not addressed promptly, as our neighbors share the same sentiment. My husband, an economist, relies on the newspaper for his work research. Being elderly, we cannot easily purchase a paper from a nearby store as it requires a long drive, which is both inconvenient and costly on a daily basis. Online options are not always reliable. We appreciate Derek's efforts to resolve this issue and believe he deserves recognition for his hard work. We kindly urge for a more reliable delivery service to be arranged.

Hello, my name is Isamelina Luna, a resident of Juniata Park in Philadelphia. I want to address the concerning issue of excessive fireworks being set off in our neighborhood. The amount of fireworks last night was staggering, especially in such close quarters with row houses. Unfortunately, a fire broke out, turning our 4th of July into a disaster. The smoke infiltrated my home, causing difficulty breathing and waking me up around 10 pm due to the chaos outside. A neighbor's car even caught fire, but thankfully did not explode. The unrestricted use of fireworks is dangerous, particularly in a city like Philadelphia with its debris-filled streets and closely spaced houses. There are various other safety hazards in our neighborhood, from trash and broken glass posing risks to children and pets, to illegal activities like dumping waste attracting rodents. Additionally, the irresponsibility extends to reckless motorcycle riding and drug use in public areas. It is concerning that there are even indications of gun violence, with bullet casings found on the ground. Something must be done to address these issues for the safety and well-being of our community. Let's raise awareness and strive for a safer environment for all residents.

I was a loyal Home Delivery customer for many years, but recently had ongoing issues with the delivery service. The newspapers were consistently misplaced, sometimes not even making it to my porch. Despite my complaints, the situation did not improve, leading me to cancel my subscription. I had made two payments totaling $[redacted].00 in February [redacted] before deciding to cancel between February 6 and 12. I requested a refund since I had already paid for the service, yet only received a check for around $38.00, which I promptly returned. Despite multiple attempts to communicate with the Inquirer, I have not received any response. As an 82-year-old with health issues that limit my mobility, the delivery service's disregard for my concerns was disappointing. It has been since February 6, [redacted], that I stopped receiving the paper, but I have not received the full refund I am owed. I miss reading the paper, but the lack of communication and resolution from the Inquirer has been disheartening. I hope this matter can be resolved promptly. Thank you for any assistance. - Judith R.

I recently requested a vacation hold for my delivery, which was supposed to resume on July 18, [redacted]. However, the delivery did not restart as planned. Despite contacting customer service, I have not received the missed papers or the promised credit to my account. As loyal subscribers of The Inquirer for almost 40 years, we value the service but are growing frustrated with the lack of delivery. We hope to resolve this issue promptly to avoid canceling our subscription. Thank you, Patricia Munyan