PayPal Customer Service Issues

Good evening, I am Adel Al-Hawajre, a Palestinian from Gaza. I own a PayPal account associated with the email [redacted] I am reaching out through this account as I have encountered issues accessing technical support. I am unable to log into my account despite entering the correct email and password. The system requests a code to be sent to my phone, but after numerous attempts over an extended period, I have not received the code. The phone number is correct, but the code is not coming through. I would appreciate assistance in resolving this matter. Thank you.

I attempted to transfer funds to my debit card via PayPal, but encountered issues. The app requested verification, but I couldn't find the prompt. After trying multiple times, I got locked out of my account. Now, I'm stranded without gas, causing my friend to be late for an important event. Despite using correct security answers, I can't access my account. PayPal asked for my card number, which I can't provide. I'm frustrated with the lack of emergency support from such a big company like PayPal. I'm worried about being towed – will PayPal cover this cost?

I was browsing UAB Orbioword's website looking at pillows and accidentally triggered multiple unauthorized payments through Paypal, totaling over $[redacted] USD. Despite not completing the purchase or confirming the payments, I was surprised to see these charges reflect on PayPal. I have already contacted my bank, which has blocked the payments and issued me a new card due to this unexpected activity. I have attempted to reach out to the company through various channels to rectify this issue and prevent any further deductions from my account. I have made payments for previous purchases from another bank account and wish to maintain timely payments but do not want the unauthorized charges to affect this account. I am unable to locate a direct phone number for assistance and hope to resolve this matter promptly. Thank you for your cooperation in addressing this matter. You can reach me at [redacted] or [redacted]

I made a purchase through PayPal on AlphaHeaters.com, order #[redacted]6. Upon receiving the items, I discovered several discrepancies from the advertisement. The wattage of the units was incorrect, the output and heating were below what was advertised, and the batteries in the remote overheated within an hour of use. Due to these issues, I decided to return the entire order for a refund. Despite being promised a 30-day no-questions-asked refund policy, I faced difficulties when requesting a return. After multiple attempts to return the items, I was informed I would not receive a full refund and would have to cover the shipping costs. I believe this to be a scam and wish to alert PayPal regarding the business practices of this company. Your assistance in this matter would be greatly appreciated. Thank you.

My credit card details were compromised, leading to unauthorized transactions on various websites and games. The individual even linked my card to their PayPal, bypassing the need for my bank's confirmation code. I've reached out to the websites, who are willing to assist, but I require PayPal's intervention as the purchases were not made from my personal account. Despite my attempts to contact PayPal for weeks, I keep getting redirected to the AI assistant as no agents are available. I can provide all necessary proof of ownership of the card and transaction details if required. My support case hinges on obtaining the transaction IDs from the perpetrator's end, as without them, the situation remains unresolved.

On January 2nd, OC Media Holdings charged me $75 for a subscription that I had tried to cancel in early December. After emailing two representatives to switch to a lower subscription, they insisted on cancellation and creating a new subscription. When I confirmed the cancellation, I was still billed for the old subscription. Despite my emails on January 2nd, I have not received a response. I have also tried to dispute the charge through PayPal, but I encountered technical issues preventing me from reaching the resolution center. I am seeking assistance to resolve this as soon as possible. Thank you. Best regards, S.

Hello, I possess a US PayPal account and am currently residing in Germany. Unfortunately, I lack a US phone number for verification purposes. Recently, after successfully accessing my account on Saturday, a second verification prompt appeared upon receiving a $[redacted] payment, requesting my phone number. In my current situation, I am unable to message or chat without logging in. Moreover, the help center is not accepting calls, directing customers back to the website for assistance. This has created a frustrating loop with no resolution in sight. Residing in Germany, I kindly request that either the funds be returned to the sender or that access to my account be restored. Thank you.

I am currently facing issues with my international purchase process from Australia. I am associated with a university in Kennesaw, GA. During the account setup using my work email ([redacted]) on PayPal, I encountered an error. Although my email is in the system, the phone number associated is for a faculty member, delaying the verification process through text codes sent to their number ([redacted]). I am unable to proceed with changing my password as the verification code goes to their phone. I have tried reaching out to customer service without success after being on hold for over an hour. I urgently need assistance to resolve this matter efficiently for a time-sensitive purchase. Sincerely, Debbie Ridley

I am the Secretary/Treasurer for the Professional Land Surveyors of Wyoming (PLSW). Over a year ago, Sami Herdt from Civil Engineering Professionals [redacted] helped set up a PayPal account for a conference they hosted with PLSW. She kindly requested that I take over the account as the new Secretary/Treasurer of PLSW. Despite my age, I am a bit nervous about handling this online task. The account needs to be transferred to me for better management, notifications, and deposits into our bank account. Can anyone guide me through this transfer process? I can be reached at [redacted] or [redacted], Cell [redacted]. I would really appreciate your help with this matter.

I made a payment to IOLO using PayPal, but noticed it was doubled due to an error. I reached out to PayPal, who said they would contact IOLO. IOLO confirmed they charged me only once. However, upon checking my Citi card statement, I discovered I was still charged twice for the same amount. I'll need assistance to resolve this with Citi cards and have one payment cancelled. Your prompt attention to this matter is appreciated. Thank you, Carl Harig. Email: [redacted]

I received an email informing me of a $[redacted] phone order payment through PayPal, which I did not make. I have had difficulties with PayPal in the past and no longer use it. I closed all associated accounts due to my lack of understanding of the platform. Contacting customer service to resolve this issue is challenging and stressful for me. Despite removing the app from my phone, receiving this unexpected email has caused me distress. When I called the provided number, I encountered a representative I struggled to communicate with. Feeling uneasy about the situation, I only shared my name with him as nothing seemed legitimate. I requested to speak with a supervisor but was informed they were unavailable. I am cautious as I have not used PayPal recently. Vicki B.

Hello, I made a purchase through Paypal on the Shein website on January 6th. I decided to cancel the order for personal reasons. On the same day, I received an email stating that the refund was processed by Shein. When I check my Paypal account, it shows that the amount was refunded, but I have not received it on my card yet. Transaction Number: 01U07086UH[redacted] Transaction Number: [redacted]9W[redacted]B I was informed that usually, the money is credited within 1 to 5 business days. Today is the 4th business day, so I am starting to get worried. Could you please provide more information on the situation and ensure that my refund is credited to my card as soon as possible? Thank you in advance, Miora N.

I recently opened a PayPal account and received a notification about a suspicious email and a tax form, but when I contacted customer service, they reassured me everything is fine. However, I haven't received two expected payments in the amounts of $37.00 and $22.00. I'm concerned if my card has been canceled or if there's a hold on it due to the suspicious email. I'm unsure if my payments were stopped because of this. How can I determine if I need to cancel my card or if there's a hold on it? I would appreciate speaking with a management specialist to help me resolve this issue. My contact number is [redacted] and my email is [redacted]. This is my first card, and I'm confused about what steps to take since the payments are missing. Your assistance would be greatly appreciated.

I have discovered a negative balance of $[redacted].52 in my PayPal account, and I am unsure of the source of this charge. There seems to be an error in my recent transactions, and I cannot identify the origin of this charge on my card. I have already reached out to my bank, but they recommended contacting PayPal for resolution as they have no record of the transaction from my account. It is crucial to rectify this situation, and I am eager to have this matter resolved promptly. Please contact me at your earliest convenience regarding this issue. My name is Sierra Allen, and you can reach me at [redacted]. Thank you.

My account is currently permanently restricted, despite not having committed any violations. The situation unfolded due to someone owing me money. They intended to reimburse me via PayPal but utilized my account for their business transactions without permission. Consequently, two unauthorized payments I received breached PayPal's product sales policies, leading to the account's temporary constraint. After [redacted] days, the funds in the account vanished, and it was permanently limited. Regrettably, I cannot reach customer service for assistance or recourse. I lost $[redacted] in the restricted account. I am eager to regain access to my account or be permitted to operate a new one with PayPal. The restricted PayPal account is linked to [redacted]

I'm requesting a cancellation of my order from 4 Wheel Parts for a Borla exhaust system placed on 1/23 and paid through Paypal for $1,[redacted].29. Initially promised as in stock, I have been informed it's now on backorder until March. Attempts to contact customer service have been unsuccessful, with a lengthy queue. Cancellation emails sent on 30th and 31st, but encountered delivery issues. Received a bounce-back email citing a temporary problem. Have opened a claim # PP-R-SSF-[redacted]64 with Paypal. Can someone assist me with this matter, please?

I am facing an issue with linking my card on PayPal. After trying to verify my account for almost three weeks without success, I removed my card to restart the process. Now, when I try to re-link the same card, it says it cannot be linked. I am frustrated with this setback as I have been patiently waiting for verification. I am unsure why I am encountering this problem. I was promised a 4-digit code within 2 to 3 days for verification, which I never received. If verifying my account is not feasible, please inform me so I can stop trying. Here is my PayPal account for reference: [redacted]

Good afternoon, I am requesting to update the contact number for my PayPal account as I have misplaced the previous one. Due to the active 2-step verification, I am facing difficulty logging in. Despite multiple attempts to reach out by calling the provided number (+[redacted]) from Budapest, Hungary, I have not been successful in contacting you over the past 4 weeks. Kindly assist me in resolving this matter promptly so I can access my account. Account Information: Login Email: [redacted] Old Contact Number: +[redacted]6 (lost) New Contact Number: +[redacted]2 I await your prompt response. Thank you and best regards, Z. Anwar

I ordered a hair topper from Sanqistore on Facebook for $36.98 using their "Pay in 4" feature with PayPal. However, I received a poorly made ombre wig instead of the brown one with highlights I selected. When I contacted the seller for a refund and asked for a free return label, they refused, claiming they sent the correct item. Despite opening a dispute with PayPal, I faced continuous deductions. Eventually, my bank intervened, stopping the payments and refunding some. Now, PayPal has restricted my account. I've tried contacting them online and by phone without success. The customer service hours don't match the actual availability, leading to frustration and concerns about my credit. I refuse to pay for the subpar product, return shipping, and am struggling to resolve the situation with PayPal's unresponsive support.

I would like to apologize if this email comes across as harsh, but I am extremely frustrated. This marks the fourth time I am disputing unauthorized transactions made from my account. Despite filing complaints with your team, no action has been taken. After reaching out to customer service, the representative acknowledged the fraudulent charges made by my son's mother. She admitted to sending herself money using my account five times in $10 increments over a few hours. This behavior is suspicious as I have never provided her with more than $10. It is evident that the transactions were unauthorized, and I did not consent to her accessing my account. It should be noted that she used her Motorola phone to log in, whereas my devices include a Pixel 6, Oneplus 8, and various Windows devices. I urge you to investigate this matter more thoroughly and appreciate a prompt resolution. Thank you.