PayPal Customer Service Issues

I recently updated my phone number, but the verification code keeps going to my old number. I've attempted to contact customer support multiple times, but I always end up talking to a robot. Eventually, they redirect me to send a message, but since I can't log in, I can't send one. PayPal is crucial for my business, and I just need to update my phone number to keep receiving payments.

My driver's license is valid, but my card has expired. The address on my expired card is linked to a legal case I have against the city in Federal Court. If I update my card with a new address, I may lose my standing in court. The Real ID Act allows for alternative identification options including one primary form and two secondary forms. I have my Birth Certificate, social security documentation, and an expired DL. I meet the federal requirements for Real ID. I request that both of my accounts remain active and in good standing without any further issues. I have followed proper procedure and ask for fair treatment. Thank you, Nate S.

I need help closing my PP account and getting my money back. Unfortunately, my credit union isn't listed in their system, they can't refund the money back to my credit card, won't accept my credit union ATM card, and are unwilling to issue a check. I've been on hold for three frustrating hours listening to promotional messages and looped music without any resolution in sight.

On Saturday, October 1st, at 7:31:53 PM GMT-5, I mistakenly sent $40.00 USD to the wrong recipient with Trans ID OCK825312W825905L. The recipient's name is Diane Barnes, and their contact info is [redacted] Once I realized the error, I promptly contacted Ms. Barnes via email at 7:57 PM, followed by a message at 8:00 PM, and another email at 9:01 PM, requesting the return of the funds. Unfortunately, I have not received any response from Ms. Barnes regarding this matter.

My account was restricted without explanation, with two transactions flagged as "suspicious" for no apparent reason. After several attempts, I finally reached a customer service representative who couldn't clarify the issue. Once the restriction was lifted, I retrieved my data, deleted it, and closed my account. This experience shattered my trust in paypal, especially due to their unavailability. Contacting a human through gethuman site was challenging, needing multiple attempts to connect. Ultimately, a helpful representative resolved the problem, allowing me to sever ties with a company that seems to prioritize profit over customers. Paypal's actions cost me $[redacted], further eroding any confidence I had in their services.

Hello, I have two claims, with one closed without any explanation or resolution, and I still haven't received items I purchased months ago. The second claim remains open, but I'm unsure what I need to respond to regarding returning shoes that do not fit. Despite multiple attempts, I have not received any response on how to return these items. The process is frustrating as I seek a refund. I am disappointed in the lack of support from both vendors and PayPal, as this has become an ongoing issue. I apologize for any impatience in my tone; I am simply eager for a resolution. Thank you in advance for your assistance. - M.

Hello, my name is Cyrus Martin Daka, and I am from Zambia. I forgot my PayPal password and have been attempting to reset it. However, I keep receiving an error message stating, "Sorry, we couldn’t confirm it’s you." I contacted PayPal, but the assistance provided did not resolve the issue, and I am still encountering the same error message. I am in a location where creating a PayPal account is challenging, and I previously had to incur costs to set up my account. Any prompt assistance would be greatly appreciated. Thank you.

My boyfriend requested a payment of $[redacted].00 on PayPal. I sent the money thinking he would receive it the same day. However, the payment went through three times. I need to cancel all three payments of $[redacted].00. He no longer requires the money, and I don't want to have a negative balance of $[redacted].00 in my bank account. Even though I've canceled the request he made, the payments still show as pending. Can all transactions for $[redacted].00 be canceled?

I have been using my email account for a long time without any issues. Recently, I cashed out as usual, but when I checked my PayPal account, the money was there and then it disappeared, indicating it was transferred to the same email address. However, I have not received it yet. I have been waiting for a while, and although it showed in my account initially, it now shows zero balance. I am confused about what is happening. I am willing to provide any necessary pictures to show what I have been experiencing. I hope we can resolve this issue without wasting time. Thank you for your help.

I need to transfer money received into my checking account via the "1-3 days, NO FEE" option, but I am experiencing issues on the site. Despite providing all my checking account information and attempting to transfer money to my debit card, I keep getting an error saying PayPal cannot recognize my accounts, despite choosing the correct credit union, providing my username and password, and having my banking info confirmed on the site. I believe PayPal is pushing me to select the "IMMEDIATE" transfer option with a fee, which is frustrating because the sender already paid a fee. I am unwilling to pay extra fees and am willing to wait 1-3 days for the transfer. If I cannot resolve this, I will stop using PayPal and switch to another money transfer app, and I will caution my customers against using PayPal in the future.

Hello everyone, I received an email from PayPal yesterday regarding case ID PP-R-HHH-[redacted]42. I purchased an item from Taobao, which was then delivered by Lete. Unfortunately, the item was lost during transit. I have filed a claim with the bank to cover the payment for the TaoBao item and the Lete shipping. I am not familiar with the procedures of the bank and PayPal, but I am hopeful that my claim will be processed accordingly. Best regards

I need to update the bank account linked to my PayPal account for a recent transaction. I want to switch from Aventa Credit Union Checking Account [redacted] to Ally Bank Checking Account [redacted]. This is the account that should have been used for the payment as I have covered previous transactions successfully from this Ally Bank account. The Aventa account does not have enough funds to cover this transaction, and I have already unlinked it from my profile. Could someone please ensure that the payment is processed from Ally Bank Account [redacted] instead of the Aventa account?

I need assistance. I am a Ukrainian resident who opened a PayPal account in July [redacted] to receive financial support from friends overseas. The account held $[redacted], left in escrow. In September, PayPal requested security confirmation due to inactivity; however, due to the war in Ukraine, my response was delayed until November 07 (Reference number: PP-L-[redacted]51). The response form on PayPal's website does not accommodate discussions on financial aid for Ukrainian citizens; it is solely for trade transaction documents. I provided passport details and utility bill payment receipt for address verification, although I did not mention the humanitarian nature of my account opening due to the communication limitations. Currently, PayPal has suspended the account for 6 months without notifying me via email. I seek assistance to address this situation. Utilizing PayPal for fund transfers was disappointing for me and led to significant challenges.

I tried to order kitchen gadgets from colthose.com, but encountered issues with the user name or password during checkout. After verifying my PayPal account, I unintentionally made three separate attempts at placing the order totaling $60.65 each, resulting in a pending charge of $[redacted].95 on my bank account. I did not receive a confirmation of the order, and now colthose.com cannot be located. I am seeking assistance in resolving this situation and getting a refund for the unintended charges.

Good morning, I am having trouble understanding why my account has been restricted. My fiancé and I are currently experiencing homelessness due to Hurricane Ian in Florida which caused me to lose my ID. I don't have a photo ID to provide. The only documents I could submit were a copy of my birth certificate, medical insurance card, and a photo from Turning Point - that's all I have. I was born in Montgomery, Alabama, and my payee, Dana J., has made mistakes on three separate occasions with my information. Please, I am pleading with you not to restrict my account. I have been through a lot, including being hit by a car five times in Florida, losing my father and grandmother this year, and experiencing ongoing grief since my mother's passing ten years ago. I rely on PayPal to receive funds from social security and a pending settlement. I also earn money through playing games on my phone. With my fiancé going through challenges with his ill mother, my deceased brother reported missing for six months, and our current hardships, I need assistance more than ever. Please reconsider restricting my account. Thank you.

I am having trouble accessing my PayPal account. I have never had any issues until now. The platform is not recognizing my new phone number for verification. Despite knowing my email, password, social security number, and address, I cannot log in. PayPal support has been unhelpful, asking to send verification codes to an email I can access but also to a phone number I no longer use. I am frustrated with this situation and require assistance.

My family member sent me $51 through PayPal in September, but instead of transferring it to my Community First Credit Union checking account, PayPal withdrew $51 from my account. This caused 3 payments to the loan company, Affirm, to bounce, resulting in $[redacted] in fees. PayPal sent me small deposits to verify my account, but one of them triggered another $26 NSF fee. I spoke with managers who agreed to reverse the charges if I sent my bank statement. I sent it twice to the service department, but they wouldn't accept it and directed me to contact PayPal for help, which I did twice without any resolution. I need this three-month-old issue resolved promptly as I rely on a fixed income. Thank you, Robert M. Peterson.

Good morning. Yesterday, Mr. S. Abdullah sent Php52,[redacted].04 to my PayPal account, along with a service charge fee of Php2,[redacted].04. Upon checking my account, the amount was put on hold, and I received emails requesting verification of my account. Even after verifying my account, the amount remained on hold. I notified Mr. S. Abdullah about the pending amount, and he requested a refund. Subsequently, Mr. S. Abdullah reported the pending transaction to PayPal and initiated a refund request. Currently, there is an open case in my account, and PayPal is asking for Php2,[redacted].08 to resolve the issue, possibly the fee charge. I am seeking assistance on how to refund Mr. S. Abdullah without needing to add Php2,[redacted].08. How should I proceed with the refund now? Thank you for your assistance. Best regards, Ann

I purchased two granddaughter rings for my granddaughters, but I encountered issues during checkout and ended up with two separate transactions for the same charges. Trying to contact the companies has been challenging due to language barriers. I want to cancel both orders and avoid ordering from Facebook ads in the future. This is not the first time I've faced troubles with online purchases; previously, a company charged me a restocking fee even though I cancelled before they processed the order. Now, I'm facing a similar situation with stick-on tiles. I need assistance sorting out these issues. The total for the two ring orders was approximately $[redacted]. Any help resolving these matters would be greatly appreciated. Thank you. - D. Hammond

I'm experiencing difficulty accessing my PayPal account and have received notifications regarding this issue for a few days now. Last week, I spoke with a representative and disputed two charges on my account - one for $[redacted] and the other for $[redacted], both from the same company without my authorization. Although I was informed that an investigation was underway, I later received a text stating that the $[redacted] charge couldn't be addressed as it had been reported to a financial institution. I have only reported these charges to PayPal and am now unable to sign in without an Authenticator code, which I don't know how to obtain. Kindly close all three of my accounts and send any remaining statements via mail or email, refraining from further texts. I no longer feel confident about the security of my accounts.