PayPal Customer Service Issues

I recently lost my PayPal card with the last four digits being [redacted]. I had set it up on Facebook Pay to receive a $50 payment, but I had to cancel the lost card and remove it from Facebook. I linked a Cash App card to Facebook Pay after removing the old PayPal card, but I'm uncertain if the $50 went to the old PayPal card or the new Cash App card. I have a replacement PayPal card on the way. How can I access the $50 from the old account if it was sent there, and how can I check if the money is in the account without the card details? Any help would be appreciated. Thank you.

I am experiencing difficulties accessing my Paypal account. I recently lost access to the phone number linked to my account, which is causing a problem in resetting my password. I am unable to receive the verification text necessary to change my password due to this issue. The phone number I had registered with Paypal is no longer in use, as I encountered problems with my mobile service provider, resulting in the loss of that number. I would greatly appreciate any assistance you can provide to help me regain access to my account. If there is a contact number available for support, kindly share it with me so I can resolve this matter promptly. Thank you for your help. Sincerely, Owen

Last night, I attempted to purchase an auto part using PayPal pay in 4. The merchant declined my payment method, so I tried a few times unsuccessfully and eventually paid for the parts in full. However, I woke up to find that all of my pay in 4 attempts were charged to my card. Despite the payment rejections during the process, I've been charged for all five attempts. I'm confused as to why this happened when the merchant did not accept any of my payments. I would appreciate some clarification on this situation. Thank you.

I visited two stores recently, 7-Eleven and Bank of America, to withdraw money from my prepaid Paypal Debit card. Unfortunately, I was unable to make the withdrawal. I urgently need the $[redacted] sent by my sister, Angela W., to pay my rent by 4:00 p.m. today, as my landlord only accepts cash. My card ends in [redacted] and expires on 01/26.

My account got permanently limited six months ago. Even though I disagree with their decision, they mentioned I could access my funds after six months. It's been six months now, and I would like to know how to retrieve my money from PayPal. Should I link my bank account to PayPal, or will they issue a check? I hope PayPal can provide me with guidance on the next steps so I can access my funds accordingly. Thank you.

Subject: Issue with Undelivered Package Dear Support, I have not yet received the package from you. I usually track my deliveries through USPS Informed Delivery, but nothing has been received from you. Could you please provide a tracking number? Additionally, I have not received any confirmation emails regarding purchase or shipment. I am escalating this matter to PayPal for resolution. Thank you, DCampbell

My husband's PayPal account was compromised by an individual in France, who attempted three times to make a purchase for Zilli loafers. Despite my husband immediately changing passwords and removing our debit card, he found the person's address, phone numbers, email, workplace details, and more. We have all this information, but no way to share it with PayPal. I've spent hours on the phone trying to resolve this but have had no luck getting through to anyone at PayPal. I just need guidance on how to proceed with this situation. I appreciate any help you can provide to resolve this matter. Thank you. Kimberlee G. Martin

I've noticed that Paypal is now asking for a mobile phone number to sign in. I don't own a mobile phone and prefer not to get one. I've had my Paypal account since [redacted] and this requirement is new. I want to continue using my Paypal account without needing a mobile phone, or find a similar alternative with the same merchant connections.

Hello, Subject: PayPal Team Transaction ID: 02B50059ME776992E I made a payment for a Dodge Ram compressor from the supplier Cool Air Parts, as well as an additional $[redacted] USD for international delivery. I have not received any shipment notification from the seller yet. I have been attempting to contact Cool Air Parts all day at +[redacted]6, but no one is answering, just a voicemail. I am concerned about the lack of communication regarding my order. I received an automated email today about refunds in the same amounts, but I have not seen the cash refunds in my account. I need clarification on the legitimacy of these refunds, as there has been no direct communication from the seller. Could you please confirm if the transaction has been declined or canceled, leading to the refunds? If so, when can I expect the funds to be returned so I can make other arrangements? I look forward to your response. Regards, Kevin

After completing our review, your account has been permanently limited due to potential associated risks. You will no longer have access to your PayPal account. As a result, Seller Protection under the User Agreement will no longer be available to you for both current and future cases. If there is a balance in your PayPal account, it will be held for up to [redacted] days for periodic reviews for funds release. This gradual approach to closure allows us to handle any outstanding issues like settling cases, chargebacks, and minimizing financial risks for all parties involved. During the closure process, we will monitor the movement of funds in your account. If your account has a negative balance, please settle the amount owed to prevent further action. The closure process involves multiple reviews whereby funds may be gradually released for withdrawal. We will notify you about the outcomes of these reviews. You have the option to appeal this decision by contacting us through your PayPal account. For more details, refer to the User Agreement under sections 10.2 and 10.3 regarding the closure of accounts and fund retention. We apologize for any inconvenience this may cause. Thank you for choosing PayPal.

My former fiancé Larry E. inadvertently sent me $[redacted].00 on June 25, [redacted] (Transaction ID-[redacted]71X321674F) through Goods and Services instead of Friends and Family on PayPal. I received an email from PayPal informing me that the funds are on hold, and after realizing the reason for it, I understand. Currently facing unemployment and homelessness, I truly need this money to secure a place to stay. I have the option to refund the amount to his credit card through the button on my PayPal Account, enabling him to resend it correctly. Sharing this situation with a stranger is difficult but necessary. I appreciate your assistance in resolving this matter promptly, PayPal. Thank you in advance for your help. Have a blessed day.

I need to change the email associated with my PayPal account urgently. My current email, [redacted], has been hijacked by an unknown scammer who gained unauthorized access on June 21 or 22. They used an old phone number that has not been active for almost a year, and was not associated with my accounts except for Facebook. I need to update my information on PayPal immediately, including changing my email and password, as the current password I have is not working. Due to recent fraudulent activities, I have been changing passwords frequently, and my phone number seems to be spoofed. I have contacted Yahoo to recover my email but need PayPal's assistance in updating my information as well. My current PayPal balance is $28, and I would like to secure my account as soon as possible. Thank you for your help.

I recently contacted customer service to resolve issues accessing my account due to a faulty verification process. After updating my address and replacing my lost card with a new one, along with updating my phone number, I am facing trouble verifying my PayPal account on third-party websites or apps. Although my phone number is updated in the app, it is not being recognized by the third-party platforms. This is impeding my ability to conduct important business transactions. I urgently need my account fully updated to enable adding money, sending money, requesting funds, and other essential activities.

Recently, my PayPal account was compromised by an unauthorized individual who converted it to a business account. Consequently, PayPal notified me via email that my account has been permanently restricted. I am unable to send or receive money or withdraw funds. Unfortunately, I am facing difficulties because there is no available support from PayPal to address this matter. I am distressed because this account is crucial to me, and I am eager to regain access to it. It is distressing that someone gained unauthorized access to my account and made the changes, resulting in its permanent restriction.

Hello Gethuman Team, My name is Razack, and I want to express my gratitude for the support you offer to people. I am in need of your help as my PayPal account was unexpectedly disabled, and despite my attempts to contact customer service, I have not been successful. The situation arose when a payment from a client was placed on hold shortly before my PayPal account was blocked. There may have been a few reasons for this action. Firstly, there was a gap in receiving payments on PayPal, and this recent payment was larger than usual. Additionally, prior to this payment, I was unfamiliar with how invoices and requests functioned, so I sent test invoices to myself, which may have appeared unusual. Upon receiving payment, I canceled some of the test invoices, and my client also canceled some that were mistakenly sent. These actions may have triggered suspicion from PayPal, resulting in the permanent limitation of my account. I am from Lesotho and am hopeful that my account can be restored. Thank you in advance for your assistance.

I recently had a transaction on PayPal where I received money from someone. The person requested a refund, and although I couldn't find the refund button, I decided to send back the $60 they sent me from my bank account. Later I realized there was an option to refund them through PayPal. They confirmed receiving the refund, but now I'm missing the $60 I sent earlier. I have spoken with them, and they can't decline the payment, while I can't cancel it either. Since the $60 wasn't sent through an invoice, they have no way to refund me. There's a clear charge on my debit card for the transaction, but I'm unsure how to recover the money. Given the situation and the refund process, I doubt they'd feel comfortable sending the $60 back to me.

On July 5th, my account was double charged by the same store for slightly less, with the first $36 transaction being canceled after verifying it at the store. The store mentioned the refund should process within a day. Additionally, an unauthorized $[redacted] Amazon charge at 4:35 pm is troubling, especially since it occurred with a new prepaid PayPal card I haven't fully activated. I suspect someone may be accessing my phone, as many of my accounts have been tampered with. This includes Experian, which I pay for monthly, yet unlocking it was alarmingly easy. Please contact me to address this concern promptly.

I am Mezbah H. from Muncie, IN. I recently made a purchase through PayPal for a renewed iPhone 12 advertised at $76.89 on May 27, [redacted], at 6:01 PM. Despite receiving a payment confirmation email from PayPal, when checking my Best Buy order, I discovered the order number was invalid. Best Buy could not locate my order and advised me to contact my credit card company. After reaching out to the card company, they directed me back to PayPal. I have not received any order updates to date. I provided relevant details below for reference. I utilized a guest account for the transaction as I do not have a PayPal account. I am requesting either the product within 7 days or an immediate refund. I appreciate your prompt assistance in resolving this issue. Thank you.

The recent AT&T 3G shutdown caused complications with my PayPal account. Even though I have a new smartphone, a new phone number, and a new phone service, my PayPal account is still linked to my old phone that was canceled. As a result, I am unable to receive the texted code number needed to access my account. I have all the necessary information like my PayPal security questions, account pin, username, and password. I just need assistance from a PayPal representative to update my phone number on the account.

I called PayPal and was on hold for three hours, trying to transfer my money from CVS to Venmo to pay my bills. I usually do this a few times a week without any issues. This time, they asked for a license verification, which I've done before. However, the app glitched and the transfer didn't go through. Now, I need the $70 back urgently to avoid fees by midnight. I've tried reaching out multiple times today and I am very frustrated with this situation. I feel like I need to switch from using PayPal if they continue to have such problems with their system.