PayPal (UK) Customer Service Issues

From: [redacted] Location: Philippines Recently, I encountered an issue with logging in. Despite having the correct credentials and working two-step verification, I couldn’t access my account. The system displayed an error message recommending me to contact customer service. I attempted logging in multiple times to no avail. The final chat advised reaching out to UK Helpline for assistance.

I sent £[redacted].77 for an item, which I never received. Now, I am seeking a refund. Can someone investigate this for me? I opened a case, but the only available option was to report unauthorized account access. The transaction with Shauna S. took place on 27th August and falls within the [redacted]-day timeframe. I kindly request a full refund as I have been unable to reach her for a resolution. Thank you.

I purchased a Fit 2 Go from ENSO E-commerce, SL on September 22, [redacted], for £39.95 via PayPal. My Transaction ID is [redacted]3G[redacted]V and the Invoice ID is BTBT12626. I have reached out to Enso E-commerce twice via email but have not received any responses. The problem I am facing is that the product's package claims the watch is water-resistant up to 50 meters and suitable for swimming. Although I have not worn it for swimming, I accidentally wore it in the shower on the evening of November 22. Unfortunately, the watch stopped working immediately and has not functioned since. It is evident that the watch is not water-resistant as advertised. I am seeking a replacement as the watch is not practical and is only 2 months old. Regards, Jackie S.

I received an unexpected charge from PayPal amounting to [redacted] euros, and I am unsure of its origin or which country it pertains to. Even though I tried to create an account with them, my order was rejected. I am puzzled as to why I owe this money when I have never successfully made a purchase through PayPal. I am questioning why there would be a PayPal account linked to the USA when I only recall using it while residing in Germany and only for clothing purchases. I always paid upfront using my bank account for my orders. It is confusing for me to now be faced with this situation since I do not have an active PayPal account and have never completed a transaction with them. The email I received mentioned a denied order, further adding to my confusion. Kindly respond to my email inquiry as I am uncertain about this payment demand originating from the USA. I can confirm that I do not owe anything to the German arm of PayPal. Thank you in advance for your assistance and have a pleasant day.

I need my PayPal account closed immediately as I never had one. Someone has used my information and email with PayPal in an unknown country. I am being asked to pay [redacted] euros for merchandise I never received because an order using PayPal was cancelled. Please address this issue promptly. Sincerely, Mrs. C.

I need assistance with initiating a dispute with the resolution center for three heaters I purchased. The items were delivered in damaged boxes and did not match the description in the advertisement. Despite requesting a full refund within the 14-day return period, the company only offered a 25% discount. I completed all the necessary fields on the PayPal resolution center page, including providing evidence of the emails exchanged with the company. However, when I tried to submit the information, I was continuously redirected to the top of the page without any progress.

Hello, I recently received an email from PayPal stating that the payment made on December 2nd for $15.46 and today's payment of $10.78 did not go through. I contacted my bank, and they confirmed that I have sufficient funds in my account. However, they did not receive any payment requests from PayPal. Upon checking my PayPal account, I noticed a significant error starting this month. Although my debit card number is correct and linked to a Halifax bank account, your system shows Bank of Scotland. I tried to update this information online but was unsuccessful. Currently, I am abroad and spoke with a customer service representative over the phone, but they were unhelpful and unable to assist me. I was attempting to make overdue payments and resolve this issue, but they were not cooperative. Please advise me on how to make the overdue payment and correct my payment details on my PayPal account. Thank you, Muhammed Rahman

Hello, I am seeking assistance regarding my PayPal account in the UK that got canceled in August [redacted]. I am unsure if a refund for canceled flights by Ryanair was sent to my non-existent PayPal account under Bozena Stec with the address at 19a Pamber Heath Road, RG26 3TH Tadley. Ryanair claims the money was refunded to the PayPal account. I have since opened a new PayPal account in Poland this year, but the initial payment was made from my old UK account as the flights were booked using that account. Any help regarding the whereabouts of the refund would be appreciated. Thank you. Regards, B. Stec.

After installing an app, I realized it wasn't what I wanted and attempted to cancel it. Despite sending a cancellation request, PayPal auto-paid £5.99 without my authorization. Now, I can't locate how to stop further payments. I value my PayPal account but am disturbed by this payment process. Any guidance on how to prevent future charges would be appreciated, or I will consider canceling my PayPal account.

On December 24, [redacted], I made a booking with Uber, but immediately canceled it. To my surprise, Uber charged me £43.87 through PayPal even though I never used their service. The amount appeared as pending in my PayPal account without my consent. I kindly request that you refrain from paying Uber as I neither used nor encountered their services. It is unfair for Uber to charge me for a ride I did not take. Please do not proceed with the payment to Uber without my authorization. Thank you. - Simon A.

Hello, I recently received a refund of £4.19 for an item that I hadn't received. Now that I've received the item, I would like to return the payment back to the seller. The seller provided me with a Proforma Invoice instead of a regular invoice and did not include any bank details. I'm looking to pay them back using my PayPal account. Can you assist me with this? Thank you, Susan R.

Today, when I tried to log in to my PayPal account to update my mobile number, I encountered an issue. After entering my username and password, I was prompted with an "Authentication Required" page that requested verification through my old mobile number, which is no longer valid. Unfortunately, all login attempts have been unsuccessful, leading to a frustrating cycle. I am seeking assistance from PayPal regarding this matter without the requirement to log in to address the problem.

I need help updating my phone number on my Paypal account. Originally set up in Australia, I'm now in the UK and unable to receive the verification code sent to my old Australian number. I'm unable to access important transaction details on my account due to this issue. I have a separate UK Paypal account but need access to this one for an ongoing dispute. I'm looking for guidance on how to change my phone number to a UK one. I'd appreciate any assistance in resolving this matter promptly. Thank you, Bhawke01.

I am facing an urgent situation where PayPal has held back a withdrawal from a friend meant for my dog's emergency vet visit. My dog woke up with a swollen face, possibly due to an abscess or a tumor. I had to book an emergency appointment for my dog, who is in pain, but now I am unable to pay for the appointment and travel costs because of PayPal withholding the funds. Their reason for this is that I haven't withdrawn this amount before, which seems unfair in this urgent situation. I contacted PayPal, but they mentioned they couldn't assist, leaving my dog in pain for 3 days.

Hello, my name is N.H. and I am facing difficulties with opening my PayPal account for my business "Zahabi Ecom Ltd." Despite trying multiple times to reset my password, I keep encountering the error message "We are sorry we could not verify you." The lack of phone signals prevented me from receiving OTP codes, further complicating the situation. Even after regaining signal, the issue persists. I have attempted various troubleshooting steps such as clearing cache, changing browsers, and seeking help through different channels to no avail. This ongoing cycle of verification errors is hindering my ability to integrate PayPal with my Shopify account. Your assistance in resolving this matter would be greatly appreciated.

I lost my credit card years ago and have been trying to reach out unsuccessfully. Unfortunately, I no longer have access to the phone number required in the form and am unable to update it with my new one. Due to a fire incident, I lost all my contact details. I am unable to provide any PayPal documents as proof. I am in need of a secure link to reply to you as I have received fraudulent emails claiming to be from PayPal Customer Service. Kindly provide a secured link for me to update my new phone number. You may contact me at [redacted] or [redacted]. Thank you, Mr. John Joseph Castella.

I am a Paypal user who recently replaced four lost/stolen credit/debit cards and got a new phone number. Despite trying online, I couldn't update my phone number on Paypal. I contacted two reps, the first abruptly hung up and the second, a kind young lady, couldn't resolve my issue as she couldn't close the account to start a new one. I am 79 years old and not tech-savvy. Unsure which card I used for Paypal payments, my old phone number is gone with pertinent info stuck, risking fraud. I seek help to open a new account with my updated details. Your assistance is greatly appreciated.

I recently noticed a payment of £77.99 made by a software company that I stopped doing business with four years ago. The payment was taken without my authorization, and I am concerned they may attempt to deduct more funds from my account. I have attached a part of the email for reference. Please assist in canceling this unauthorized payment and preventing any future unauthorized charges from the same company. --- Transaction Summary: Seller: Digital River Ireland Ltd Email: [redacted] Amount: £77.99 GBP Date: 4th May [redacted] Transaction ID: 38L31088T[redacted]9 Invoice ID: [redacted]00 --- Please refrain from replying to the email directly. For further assistance, click on Help & Contact on the PayPal website. Your swift attention to this matter is greatly appreciated.

Transaction ID 1EK59819ER369540B Dear Sirs, I appreciate that this case was resolved in my favor, but I am still facing issues with the transaction. Instead of the initial £93, I unintentionally paid £[redacted]. Upon your refund of £[redacted], I am thankful for the adjustment. Now the remaining amount due is £93, the correct price for the item on the website. After discovering my order was canceled on the seller's website, I reached out for clarification but have not received a response for two days. Additionally, my login credentials no longer seem to work. In summary, although I paid for the goods, I have not received confirmation, a response, or the items ordered. I seek your assistance in resolving this matter promptly. Thank you. Regards, Artur Suska

I have encountered a concerning situation with an online clothing company named Susan-Julie. I made a purchase of 5 items for £[redacted].95 on 2nd July but found that 3 items did not suit me. Upon contacting them to arrange a return, they offered a partial refund of 30-35% if I kept the clothes, which I declined. Instead, I requested a full refund. They have provided a return address in China, which seems suspicious based on similar reports of scams from other customers. The return shipping cost is around £18-£20, and I fear I may not get a refund at all if I send the items back. After researching further online, I have found references to this being a scam company and now wish to return all items.