Party City Customer Service Issues

I recently purchased party items totaling over $[redacted] at your store. The cashier mentioned promotions for glasses and party packs, buy one get one free, and buy one get one 50% off, respectively. After reviewing my receipt, I noticed that three items didn't receive the discounts. Upon returning to the store, I went over the receipt with the same cashier who couldn't explain why the discounts weren't applied. When I tried to clarify, the cashier was dismissive and accused me of not understanding, speaking in a derogatory manner. Feeling upset, I left after the interaction. I believe this behavior is unacceptable, and I would appreciate it if this matter is addressed promptly.

I went to the store to return an item I had already inquired about. They had assured me over the phone that returning the unused and unopened item was acceptable. Upon arrival, my husband went inside, and I noticed he was taking a while, so I joined him. I overheard an employee discussing the item with someone, so I asked for the manager. While waiting, the employee mentioned that they could only offer store credit, which I accepted but still requested to speak with the manager. When I mentioned calling corporate, the employee, Dayanna, took her time and seemed dismissive. As the situation escalated, I felt ignored and disrespected. The supervisor's lack of apology and reluctance to provide the corporate number added to the poor customer service. During the exchange, I felt that Dayanna and the manager, Jafet, were being insensitive, possibly racially biased. Despite eventually receiving a refund, I believe the customer service was unacceptable and left me feeling mistreated.

I went to the store to return an item that I had already called about, and they had given me the okay as long as the item hadn't been used or opened. I assured them it was new. When my husband took a while inside, I joined him and one of the employees was discussing the item with someone. I requested to speak with the manager. During the wait, the employee offered store credit, but I still wished to talk to the manager. When I mentioned contacting corporate, Dayanna advised me to do so and implied they wouldn't take action. I asked her to stop engaging with us since the issue was unresolved. A confrontation ensued, and when the supervisor arrived, he didn't apologize. When I asked for the corporate number, he was unhelpful, just like the manager, Jafet, and Dayanna, began speaking Spanish. I felt they were being racist because I am Black. I asked them to converse in Spanish if they were being racist while serving me. Eventually, I received a refund, but I believe this treatment of customers is unacceptable.

I recently visited the store to return an item that I had called beforehand about. They had given me the go-ahead as long as the item was unused and unopened, to which I confirmed. Upon arriving, my husband went inside, and as he took longer than expected, I entered the store. An employee was discussing the item with someone, and when I inquired about speaking to the manager, I was told they could only offer store credit. I agreed but insisted on speaking to the manager. The employee began laughing, and as I mentioned contacting corporate, I was told I was welcome to do so as it wouldn't make a difference. I asked the employee, Dayanna, to stop engaging with us as there was nothing more to discuss, but she persisted. This led to a heated exchange, and despite the supervisor’s delayed intervention, there was no apology. When I requested the corporate number, I was told to find it online, which felt dismissive. During the interaction, the manager and Dayanna started conversing in Spanish, assuming I couldn’t understand. Feeling targeted because of my race, I insisted they speak Spanish while assisting me. While I eventually received a refund, I believe the treatment of customers should not escalate to making them feel racially discriminated against.

I went to the store to return an item I had already inquired about. They had given me the go-ahead as long as the item was unused and unopened, to which I confirmed. Upon arrival, I noticed my husband was taking a while inside, so I went in. An employee was discussing the item with someone else, and when I asked to speak to the manager, she said she could only offer store credit. I agreed but still wanted to talk to the manager. She started laughing, and as I waited with my husband, I mentioned contacting corporate. Dayanna then reluctantly told me I could do so, implying nothing would come of it. I requested she stop engaging with us as there was nothing more to discuss, but she persisted. This led to a heated exchange, during which the supervisor was absent. When he eventually appeared, there was no apology. I requested the corporate number, and he suggested I find it online. When I pointed out his reluctance, the manager and Dayanna began speaking Spanish. Sensing a possible discriminatory undertone, as I am Black, I asked them to speak Spanish only if they were serving me. They eventually processed the refund, but the entire experience left me feeling mistreated as a customer and possibly subjected to racism.

I recently went to the store to return an item that I had already inquired about. The store had verbally approved the return as long as the item was unused and unopened. Upon arriving, I noticed my husband was taking a long time inside. When I entered, I overheard an employee discussing the item with someone else. I requested to speak to the manager during the wait. The employee mentioned they could only provide a store credit. Although I agreed, I insisted on speaking to the manager. The employee started laughing, which made me uncomfortable. I mentioned contacting corporate, and another employee, Dayanna, nonchalantly advised me to do so. I asked Dayanna to stop engaging with us, but she persisted, leading to a heated exchange. The supervisor finally arrived but did not apologize. When I requested the corporate number, he dismissively suggested I find it online. I felt disrespected when the manager and Dayanna began speaking in Spanish, assuming I did not understand. I expressed my concerns about potential racism before receiving the refund. Overall, the experience left me feeling mistreated and undervalued as a customer.

On Saturday, December 8, [redacted], around 12:15 pm at Store [redacted] located on Woodruff Rd in Greenville, SC, our transaction # 27 on Register 5 was handled by Jeff. Prior to that, we had a very unpleasant encounter with two extremely rude employees. The first, Mr. Hayden Anderson, ignored us in line after serving another customer, and when confronted, he was dismissive. This led to a confrontation where my husband got upset. Later, Jessica Martinez was equally rude and unprofessional. Jeff stepped in, listened to our complaint, and resolved the issue professionally. I am deeply disappointed by the behavior of your staff and wonder if I should report this to the BBB. This incident has left me upset and appalled. Customer service is vital, and I hope your company values its customers.

I bought the Big Party Pack Plastic Cutlery Set [redacted] Ct assuming it was like the smaller packs but in a larger quantity. However, upon opening it, I discovered that they were very small and poorly made. I didn't feel comfortable using them for my guests, so I attempted to return them to Store #[redacted] at [redacted] Veterans Blvd in Metairie, LA [redacted]. While speaking with Preston, I was informed that they couldn't be returned due to the opened package. I intended to dispose of them after use, not keep them. It would be helpful to have a sample on display to avoid such issues in the future. Despite being a frequent shopper at Party City, I may reconsider future purchases. I have decided to donate the cutlery to our local shelter for someone else to utilize. Best, Jackie L.

I reside in Redding, California, and frequent the local Party City about six times a year. On my recent visit, I purchased balloons and decorations for my daughter's pregnancy reveal party. I was surprised to learn about a three-balloon limit after already paying and requesting a balloon order for Friday, March 1st. This limit was new to me as a loyal customer who has bought around 50 balloons at once before. I am disappointed and now need to find another business to inflate one of my balloons. I value Party City and hope we can address this issue, as I am a repeat customer and enjoy your products. This event is important to me as I am becoming a grandparent for the first time, and I hope to make it special. Thank you for any assistance.

This morning, I visited the Party City in Cedar Park, TX to shop for some sale items. At the checkout, I inquired about the sale prices with the cashier and was informed that the accessories were not on sale, even though they appeared to be. The manager was called over and confirmed that the items were not included in the sale. I later noticed that the sale sign was displayed next to the items I chose, so I took a photo for reference. When I raised this concern with the manager, she responded rudely and with a condescending attitude. Despite needing other items, I chose to leave without making a purchase as I felt mistreated. The manager's behavior was unacceptable, and she could have handled the situation better by acknowledging the misleading sign. Customer service should be a priority, and this experience was disappointing.

While entering the shopping plaza where Party City is located, my car was struck by a shopping cart left in the middle of the dark road. The impact completely destroyed the passenger side mirror. Upon informing the store staff about the incident, they merely apologized and offered no further assistance. They also refused to retrieve the cart to prevent a similar incident from occurring. This lack of responsibility is concerning as it poses a potential risk of accidents or injuries to customers. I strongly urge for the replacement of the damaged mirror due to the store's negligence in cart collection. The absence of any signs disclaiming responsibility for damage caused by shopping carts is unacceptable. The behavior exhibited by the store staff in this situation is highly disappointing.

I bought balloons at your Fairview Heights IL store on 4/6/19. The clerk mentioned a helium shortage and advised me to check before coming back since I needed them inflated the following weekend. I confirmed helium availability and brought the balloons in with my receipt on Friday for Saturday, but they refused them. On Saturday morning, no helium was available. They gave priority to walk-in customers over my paid order. I then went to -2 Party City, but they had no helium either. I had to pay another store to inflate my balloons for my event. I contacted your customer service on 4/15/19, spoke with Chanel, and filed a report. The store manager was supposed to call me, but no one did. I am disappointed with the poor service received at Party City and am requesting a total reimbursement of $83.00 for the balloons and the additional fee.

On April 15th, I placed an order for Easter with a guaranteed delivery date of April 19th. However, on Friday, I discovered the delivery was rescheduled for April 23rd. I tried contacting but you were closed for Good Friday. I had to buy last-minute items locally due to the delay and limited options in my small town. As Easter has passed and I no longer need the seasonal items, I am concerned about the 7-day return policy since there is no Party City nearby. Returning items would require shipping, adding to the frustration. I tried reaching out by phone but had no luck getting in touch with a manager.

I am Kim. Today, at your Brighton, Massachusetts Party City location, I encountered a situation. While waiting in line to check out my items, the cashier behind the counter began swearing and acting inappropriately. With my young son with me, I believe it was unacceptable for us to be exposed to such language. When I addressed the issue, the cashier was dismissive. Her name, as I learned, is Noel. I am disappointed that Party City would tolerate this behavior from its employees. I have left my items and exited the store. Please escalate this matter to the district manager for further action. I expect a response on the steps being taken to address this incident. Unfortunately, I have been left with a negative impression and am unsure if I will patronize Party City stores in the future.

While waiting in line at Party City in Newnan, Georgia, I realized I was not in the correct spot. An employee reassured me to let the woman ahead go first, and then I could proceed. However, I faced verbal attacks from another customer which made me feel unsafe and unwelcome. The staff did not intervene, and I felt disregarded when I tried to explain the situation to the employee at the register. Despite feeling threatened, I tried to avoid confrontation for the sake of my daughter. I believe the staff should have managed the situation better and I felt overcharged for an item. I wish to be contacted promptly via email to resolve this issue, or I will escalate my complaint through other means.

I made an online purchase of Frozen themed party supplies on December 3, [redacted]. After waiting for the items to be shipped, I discovered there was an issue with my address that I was not informed about. I had to contact customer service to resolve this, and the items were shipped the next day. I was informed that the package would arrive in 1-2 business days, but it has now been 10 days since I placed the order, and I have not received anything.

Hello, I placed an online order with the number [redacted]25, which was delivered and received on Friday, 5/29. I specifically ordered a marquee graduation balloon with the number [redacted] as part of the decorations for my graduation celebration. I needed it for the next day, as I had an outdoor event planned. When I received the balloon, I assumed it would come pre-inflated with helium, but unfortunately, it did not. I took it to a discount store to have helium added, but it was leaking and wouldn't inflate properly due to damage. I had to spend an additional $10 on a replacement balloon that didn't match my decor. I'm disappointed and requesting a full refund because the balloon arrived damaged. I've been waiting on hold with your customer service line for 2 hours. Please contact me at your earliest convenience. Thank you.

Subject: Party City Order Inquiry Dear Leon, I hope this email finds you well. I am contacting you regarding an order issue that I have experienced recently. My daughter-in-law informed me about the email notification once the balloons were ready, but I seem to have only received one email. The order consisted of rose “3” and 20 pink balloons from Party City at Hadley Road, South Plainfield, NJ, with an order number [redacted] and SKU [redacted]. The name Alexandra Bruno was under the order, and the event was scheduled for my granddaughter's birthday gathering on August 17. I kindly request a refund due to the inconvenience this has caused. Your prompt attention to this matter would be greatly appreciated. Thank you for your understanding and assistance. Sincerely, Janie Macgeorge

I reached out to Party City on August 26th regarding my order of 20 pink balloons and "3" balloons for my granddaughter's 3rd birthday. Leon Hartfield responded initially and informed me that my daughter-in-law would receive a refund for the deflated balloons. However, despite emailing Leon multiple times, I have not received any further response or the refund as promised. I am seeking assistance as I have not heard back from Party City regarding this issue.

I work at a store in Atlanta, GA and had a concerning experience with a customer. My boyfriend and I encountered a situation where a customer followed us with guns, but our manager did not prioritize our safety. Despite calling the police and receiving case numbers, the lack of protection from our manager was alarming. It's disheartening that the company's policy states managers should safeguard employees, yet we felt unsupported. I hope to address this issue promptly. Thank you.