Partsgeek.com Customer Service Issues

I am seeking specific details about a Toyota Throttle Body assembly, whether it is re-manufactured or OEM. I am curious if either option includes the Throttle Body Sensor. I am puzzled by the "WITH Motor" comment on the re-manufactured unit and why the OEM does not have this comment. I need to know if either of these options fit a Toyota [redacted] Tundra 4.7 L V8 engine with the part number 22[redacted]2 on the throttle body currently in my vehicle. I have noticed different numbers imprinted on the throttle bodies for Toyota Tundra, so I want to ensure the one I choose matches the 22[redacted]2 number. I also want to know if either of these options display that number on them. Additionally, I would like clarification on the re-learn process mentioned with the re-manufactured unit. The OEM number from Parts Geek is Part Number: W0[redacted], and the re-manufactured unit's Part Number is W0[redacted] from Parts Geek. I appreciate your help, as I want to avoid the hassle of returns due to ordering the incorrect part or having to purchase additional components like motors, sensors, and gaskets. I have attempted to contact you via phone and email but have had difficulties reaching you. Your prompt assistance would be greatly appreciated.

I ordered a Drive Shaft for my Chevy Truck on August 31, [redacted], but received the wrong part, a Center link part #[redacted]0. I am disappointed with the delay and errors in the shipment. I would like to return the incorrect part and receive a full refund, including the shipping fees. Despite paying for next day service, it took 3 days for the item to arrive on 09-3-[redacted]. I now have to cover the return shipping costs and expect a refund for that as well. I request a hassle-free process for the return and refund without any additional charges. Thank you.

Order [redacted] for $[redacted].39 on 08-12-19 faced a shipping issue to Chiefland, FL due to a mismatch with the shop and billing address. Customer contacted support and after a delay, an answer was provided. Subsequently, customer placed a new order, [redacted], on the same day using the billing address. Despite being unable to cancel the first order, it arrived at the customer's property while their vehicle was in Chiefland. After returning home, the core was shipped back in the original package to Miami, FL. Following this, the second order also arrived and was sent back to Miami at the customer's expense since no return labels were provided. Unfortunately, the postal clerk marked the package as "REFUSED" and returned it to the Miami address. To date, the customer has not received a refund for the part or the two core charges, prompting frustration.

I recently spoke with a Partsgeek Manager about an issue with my order. After calling Partsgeek, I was informed that I received the wrong rim for my car, and I actually needed a 16-inch rim for my [redacted] model. My order number is 15-[redacted]0. Prior to placing the order, I had a conversation with a representative who suggested they would handle it instead of me. Now, I'm being asked to cover the return postage for the incorrect rim. I would appreciate it if you could provide a return postage slip and send me the correct rim promptly. Thank you. - Jeff B.

I accidentally ordered double the amount of auto parts that I needed. I've obtained my RMA number for the return. The RMA instructions state that I should send the parts back to Keystone Automotive in Charlotte, NC. However, the shipping costs are quite high compared to the price of the parts. I'm considering if it would be more economical to personally return the parts to the Keystone Automotive location in Charlotte as I live in Greenville, NC. Are there any alternative suggestions for the return? Due to my age and financial constraints, I'm exploring different options. Could you provide me with the operating hours for the Charlotte Keystone Automotive? Thank you for your help in advance.

My spouse, C.B., contacted for advice on buying a rim for our [redacted] Nissan Sentra. Following the recommendation of the online representative, we ordered the 15" rim, which we then had installed at Costco. However, Costco informed us it should be a 16" rim. When contacting customer service today, we interacted with representatives Bill (i.d.#[redacted]) and John (i.d.#[redacted]), who mentioned a $10 shipping fee for the exchange due to ordering online. They stated no charge would apply if purchased in-store. I believe this is unjust as our initial purchase was based on your agent's advice. The order number referenced as "Picking Slip" is [redacted]2. The phone numbers associated with the account are [redacted]/[redacted], [redacted]/[redacted], or [redacted]/[redacted].

Order number [redacted]. The package I received had no gasket inside, and it seemed like the package was torn or cut open at the fold over end. Using an envelope for shipping this type of delicate gasket is not suitable as it can't be bent. A sturdier packaging material is necessary. Kindly consider reshipping the item in a more appropriate package or refunding the payment using the method I originally used. I would appreciate knowing your decision so I can proceed accordingly. Thank you. David R. M. Email: [redacted]

Unfortunately, the part I ordered, #[redacted]-[redacted], was defective upon arrival. It was inadequately packaged without any padding, which led to potential damage during shipping. The "expansion tank" doesn't hold water, and though installed in the car, the low water sender doesn't work. I've contacted PartsGeek regarding Invoice #15-[redacted]3. They offered to refund my credit card but didn't provide prepaid shipping for the return. I'd have to cover the return shipping expenses, insurance, and tracking costs. Furthermore, they rejected the replacement of the faulty part. Upon inspection, I discovered that the switching mechanism functioned with gravity but not with fluid, indicating a faulty sender inside the tank. I purchased a replacement from a local store, resolving the issue. Regrettably, I cannot recommend this company due to their poor customer service.

I made a mistake while ordering a part for my [redacted] Hyundai Elantra and ended up with 3 of them. Customer service, particularly Mike, helped me cancel one order before it shipped. I returned one part but kept another, thinking it was correct. Unfortunately, it turned out to be too small for my broken tail light. I am now trying to return the incorrect part but am having trouble finding the right contact information. I previously spoke to Mike and Bubba. I want to return the part without additional charges and am willing to provide the box's details. I appreciate any assistance. Thank you. Linda T.

To the Customer Service Team, I purchased a spark plug wire set with Order# 15-[redacted]8 from LLC on November 9. I spoke with a customer service representative regarding my concern about not receiving the order on November 12 at 12:30 p.m. I was informed that a refund would be processed within 3 to 4 weeks. However, I have not received the refund yet. That is why I am reaching out to address this unresolved issue. Thank you.

I need to return an order for a part, specifically the car window switch with the part number SIDWS-[redacted]. The item was sent to Robert Rose at [redacted] Call Hollow Road, Stony Point, NY, from E. Riverview Dr., San Bernardino, CA. The billing address is Parts Geek, LLC at 67 Whitson St., Hempstead, NY. Can you please confirm the address to which I should return the window switch? I would like the refund to be credited back to my American Express credit card. The order number is [redacted]9. Thank you.

I recently purchased a part for my car from Geek Parts and was surprised to discover that there is a membership involved. I did not intend to sign up for a membership and do not wish to be charged for it. I believe this information should be made clearer before making a purchase. Could you please assist me in resolving this issue to ensure I am not billed for a membership that I did not agree to?

I ordered three different truck parts on December 5th - the upper ball joint piece, the lower ball joint piece, and a wheel hub assembly. The upper and lower ball joints arrived on time, but the wheel hub assembly is now over two weeks late. It has been rescheduled to arrive this Saturday. I have been without a vehicle for this time and would like compensation for the delay. I attempted to pick it up since it has been nearby for most of the waiting period, but I was informed that pickup is not an option as it is still waiting to be loaded onto a truck.

I am Kevin, and my order number is 15-[redacted]1. On February 18, [redacted], I purchased a shock for my Range Rover for approximately $[redacted]. It failed shortly after, and the company requested I buy another shock before they would replace the defective one. I made the additional purchase on June 5, [redacted]. The company acknowledged receiving the defective shock and assured me multiple times over the years that they would refund the $75 I spent on sending it back. However, today I was informed by Mike at extension [redacted] that due to too much time passing, management has decided not to issue a refund. Despite promises from Mike in August [redacted] (extension [redacted]), Ryan on April 30, [redacted], and Madelyn, I am still left without a refund. Evette mentioned needing a FedEx confirmation, but the company's records show they received it in June [redacted]. I am disappointed with the delay and demand an immediate refund of $[redacted]. I anticipate the refund promptly. Thank you.

I am feeling extremely frustrated with Parts Geek as they have failed to issue the credit for the returned part and have not responded to any of the three emails I have sent. It has been nearly impossible to get through to them via phone, prompting us to involve our bank to ensure no credit has been processed. Our bank is now taking the necessary steps for fraud proceedings. Despite my wife speaking with the Parts Geek office using a number provided by our bank, promising a conversation with a manager and progress on the matter, we are still waiting for any action. A tracking number for the return was provided a week ago, but we have yet to receive any acknowledgment of the return or the credit.

I recently made a purchase for a water pump for a [redacted] Ford Crown Victoria. I wanted to ensure if it included the gaskets, but I have not found this information before the order was processed. Although I received an email confirming payment approval, I attempted to inquire about the gaskets by phone before 6:00 pm, but was unsuccessful. Moreover, trying to contact customer service via the request form was also unfruitful. I regret not clarifying this detail before the purchase, as my husband later asked if the gaskets were included. Unfortunately, the website provided no information regarding this matter.

Hi there, I believe I received the incorrect part initially. I processed a Return Merchandise Authorization (RMA) and arranged a pickup by USPS. While I was away, the post office didn't collect the item from the specified location. Upon returning, I discovered that the newly ordered part with a different part number, although appearing different from what's on my S10 phone, fits perfectly. However, I'd like to return this spare part as it is identical to my initial item. The customer service reference number I have is PG[redacted]5A. I plan to organize a pickup and return it promptly unless instructed otherwise. Thank you, M. Cox P.S. If a credit (IOU) needs to be issued due to the prolonged process, that would be acceptable as I require additional parts and prefer to acquire them from your company.

On March 14, [redacted], I placed an order online and my card was charged. On March 16, [redacted], I received an email saying the order couldn't be processed. When I called to correct the issue, I was on hold for 30 minutes and got disconnected. When I called back, I had to provide all my information again, including my credit card details. The associate then called the wrong credit card company after I was charged twice - once for the cancelled order and again for the new one. I was asked to send pictures of a bill and my card, but I decided to cancel the order. The associate hung up abruptly. This has been a frustrating experience and I spoke to a customer service supervisor who explained issues with the bank, even though the charge had already gone through for the second time.

I purchased an alternator for a [redacted] Ford Focus based on a recommendation from a mobile mechanic. However, after replacing the battery, my car started working again, so I no longer require the alternator. I now have a [redacted] Jeep Cherokee that requires a transmission. Could I exchange the alternator for the transmission? Please inform me if an additional payment is necessary. May I request a return label for the alternator? You can reach me at [redacted]. Thank you.

I received the wrong alternator from PartsGeek. I have followed the steps to return it via FedEx with the provided shipping label and RMA number. Despite their assurance to email me, I have not received any emails from them. I made the payment through PayPal on May 5, [redacted]. I have been unable to reach a person over the phone for assistance. My order number is #15-[redacted] under Jennifer T. I would like the correct alternator for a [redacted] Ford Escort LX 2.0 liter. If they receive the returned part, I prefer a refund to my PayPal account instead of a replacement. The error was on their end, causing a delay of 11 days in receiving the part, which has affected my job. I am considering buying the necessary alternator from Autozone instead.