PacSun Customer Service Issues

Hello, my name is Mikaila. I am a big fan of your store and I have been admiring one of your new collections that I've seen advertised on Instagram and Twitter. I first discovered your brand through Jacob Bixenman (jacobbix) who has modeled for you before. I visited your store in Savannah, Georgia, and inquired about the possibility of acquiring posters featuring Jacob after the season ends. An employee mentioned that the specific promotion would end soon and the posters might be available afterward since they are usually recycled. I was wondering if there is any chance I could have or purchase these posters, as it would mean a lot to me. I promise to keep them for personal enjoyment and not for resale or other activities. Unfortunately, I have already left Georgia, but I am located in Pennsylvania where there are a few of your stores. I appreciate you considering my request. Thank you!

I placed an order two days ago, but the shipping and billing address on the confirmation is incomplete without the street name. I've called customer service five times, which seems to be based in the Philippines, not the USA, and they said the order cannot be edited or cancelled. Despite being assured five times of receiving a phone call, I have not been contacted via phone or email. My credit card has been charged, and I won't benefit from the Cyber Monday prices as the incorrect address renders the order undeliverable. I am perplexed by the inability to resend the items once they are returned to the proper address to keep what I ordered. The lack of communication from Pacsun's customer service is disappointing, as promised callbacks have not been made. I plan to provide feedback through a survey, and it won't be positive. Communication should not be lacking, as stated by the customer service representatives in the Philippines.

Hello, good morning. I'm trying to start my day off by fixing an issue, but unfortunately, my experience with customer service has already put a damper on it. Over the Black Friday weekend, I made online purchases, including dresses in size M. However, one of the dresses I received was in size L instead. When I contacted PacSun's customer service this morning to request an exchange for the correct size, I was informed that they were unable to access their inventory to verify if the size M was available. They even suggested I call various stores to check for the correct size. During the 20-minute conversation with the representative, I expressed my desire to escalate the issue to a supervisor, but was informed that the supervisor was not available. The representative insisted I resolve the matter myself. It is frustrating that I am being asked to locate the correct size when PacSun had initially sent the wrong one. This experience has left me questioning my future purchases from PacSun.

I purchased 3 pairs of jeans and 2 shirts on Cyber Monday, all in stock at the time. Upon receiving my package yesterday, only the shirts were included. Following a call to Pacsun customer service, I was informed they didn't have the jeans in stock. It's frustrating that items were purchasable when unavailable. Customer support mentioned they couldn't provide replacements, just a refund. They suggested repurchasing the pants at full price and later honoring the Cyber Monday deal by refunding the difference once shipped in 2 days. Despite being told that 12 units of one pair were available, the representative couldn't send it as I already paid. It seems illogical to wait for a refund to buy a product already in stock. This situation is inconvenient and baffling. An apology would be the least expected as a customer.

I placed an order for my grandson on November 26th with order number [redacted]7. The website indicated I qualified for free shipping but mentioned a 4 to 6 business day wait. It has been past the 6th business day, and the order is still being processed without being shipped. I intended to call but keep getting redirected to the computer to address this issue. My 15-year-old grandson has been eagerly waiting for his gift, but it has been disappointing for him each day since Friday. Why hasn't the order been sent yet? Why is it still being processed? The order is meant to be his birthday gift for December 10th, and it looks like he may not receive anything from his grandma due to the company not meeting its own delivery parameters. I am dismayed, and my grandson is left waiting for a package that hasn't been sent. I urgently need to know when the package will be shipped as I wish to cancel it but can't as my grandson is eagerly anticipating it.

I purchased a hoodie and a t-shirt during Cyber Monday, but received the wrong items in the mail. My order number is [redacted]1. I contacted customer service, shipped back the incorrect items promptly, but did not receive any follow-up within the promised 1-8 business hours. This order was intended as a gift for my husband who is serving overseas in the army. The items were bought with a gift card, so I am not only disappointed by the mistake but also concerned about the delay and lack of discount for a replacement order. I am frustrated with the poor customer service and the unfulfilled promise of a callback. I am reaching out for a resolution either by refunding the amount back to my debit card, which was used to purchase the gift card, or by providing a discount code to match the original purchase price for new items. All I want is to be able to give my husband a Christmas gift as intended.

I made an order on Cyber Monday that didn't go through. I tried placing it again, but it also failed. On the third attempt, I received an email saying my items had been shipped, only to realize that all three orders went through, causing an overdraft in my bank account. I was told over the phone after the second failed order that my card was not charged, but now I have almost $[redacted] worth of merchandise coming to me due to these multiple orders. This has turned what I thought would be a simple purchase into a financial and time burden. I need assistance in returning these items and getting the money back into my checking account promptly. The orders were placed using my son's email at [redacted] Thank you.

I encountered two issues recently with the customer service at PacSun. Firstly, I struggled to speak with an American representative over the phone. Secondly, during my visit to the Harrisonburg, VA mall store, the staff's behavior was disappointing. Upon entering with my friends, the employees were occupied with their phones and did not greet us or offer assistance. This lack of acknowledgment made us feel undervalued as customers. I have shared this negative experience with many friends and have decided not to patronize PacSun in the future. It is disheartening that the store potentially lost over $[redacted] in sales within just 15 minutes due to this poor customer service. The employees seemed more focused on their phones than on assisting customers, which is unacceptable. I am now choosing to take my business elsewhere.

I had a frustrating experience with an online order recently. On December 8th, I purchased a 3-pack of scalloped t-shirts but received a cancellation notification on December 9th without clarity. After a lengthy call on December 10th, I was left on hold for 45 minutes waiting to speak with a manager who never connected. I discovered on December 12th that the shirts were available but not in size large, so I settled for a different color trio pack at a higher price. After a 20-minute conversation with customer service, I managed to get the original price adjusted. The whole ordeal left me disappointed in the lack of customer service and the difficulty in resolving a simple order issue. Dealing with long hold times and unclear communication made the process more frustrating. Overall, the experience was a letdown and I hope for better service in the future.

I had a frustrating experience with PAC Sun recently. I made a substantial order of 23 items worth over $[redacted]. However, it took more than two weeks for the order to arrive, and I found out that 4 items were canceled, presumably because they were sold out. The delay in fulfilling my order seems to have led to this issue. I didn't receive any notification about the canceled items, so I assumed they were being shipped. To make matters worse, my invoice states that these items were shipped, and I was charged for them. These items were meant to be Christmas gifts, so I'm rightfully upset. Additionally, I missed out on the $19 denim jeans mentioned in an email promotion, even though the website claims to restock denim. I'm confused as to why I didn't receive the jeans despite being charged for them and having them listed as shipped.

I bought a pair of shoes and two pairs of socks for my stepson for Christmas on November 30th. It took more than two weeks to arrive. When I got the package, it contained the socks and a sweatshirt instead of the shoes. Dealing with customer service was unpleasant, and they wanted me to ship back the wrong item at my cost before sending the correct one. After insisting on speaking to a supervisor, I was promised a call within 1 to 8 business hours, which never came. The next day, they assured me the proper item would be sent right away, and eventually, I received the shoes but in the wrong color. When I called again, they were unhelpful and demanded I pay to return the incorrect items. I requested a refund for the shoes, but still haven't seen it on my card. This whole experience has been awful, and I won't be shopping there again. I just want my full refund without having to pay return shipping for their mistakes.

I am reaching out to PacSun with a long-overdue concern. My experience with the company since [redacted] has been disappointing. Back then, during a stressful time when my husband was hospitalized for months after surgeries, I applied for a PacSun credit card to get clothes for my sons. Initially granted a $[redacted] credit limit, it was unexpectedly reduced to $[redacted] without notice. Feeling humiliated at a NH outlet store, I was wrongly accused of changing price tags by a sales clerk in front of other customers, adding to my frustration. Now, five years later, I finally settled the PacSun bill. I happened to be a day late on the payment, and despite my call to the bank, I was still charged a late fee that they refused to waive. It's disheartening that despite this being my final payment, neither PacSun nor Comenity Bank offered any assistance, leaving me dissatisfied with the entire experience.

I purchased items both in-store and online on Black Friday for Christmas gifts. I was shocked to learn that I couldn't return any of them on December 26th due to your 30-day return policy. I find this policy extremely frustrating. Many people shop on Black Friday specifically for Christmas presents, so not being able to return them is terrible customer service. I spent over $[redacted] and now I'm stuck with items I can't return because of this policy. Christmas should be an exception to the rule, especially since your store promotes Christmas sales without mentioning the no-return policy. This experience has led me to take my business elsewhere and leave negative reviews. Extremely disappointing.

I bought a hoodie from the Wilkes-Barre store and decided to return it. When I returned it, the clerk seemed upset and said they would refund the money. It's been twelve days, but I still haven't received the refund in my bank account. I contacted the store, and they provided the executive support number. However, when I called, they couldn't find any record of the transaction. It's as if the transaction was canceled or never existed.

Dear PacSun Customer Service, I want to share my recent experience trying to return an online order at the PacSun store located in Oakridge Mall. I brought back two pairs of unworn jeans with tags, along with the complete shipping transaction email showing the order number and pictures of the items purchased. Despite providing all the necessary information, I was asked to return the items by shipping them back in the original packaging to receive a refund. After facing difficulties with the store, I was finally able to obtain a store gift card instead of the refund I had hoped for. This was quite frustrating after being a longtime loyal customer of PacSun. I hope that my feedback can help improve the return process for future customers. Sincerely, D.S. Reachable at [redacted] Email: [redacted]

I purchased two pairs of jeans during the cyber Monday sale in late November. Unfortunately, one of the jeans started ripping after just two wears, about two weeks after I got them. Despite liking the style, I was disappointed by the quality as a rip appeared on the back left side under my butt later. Recently, I discovered a third rip that seems likely to result in another hole soon. This is puzzling since I haven't engaged in any vigorous activities while wearing them, raising concerns about the durability of the material. Additionally, I ordered corduroy jeans labeled as "asphalt" but they are actually grey. I've never had issues with online clothing purchases until now. As a first-time PacSun jeans buyer, this experience has left me unsatisfied and doubtful about future purchases. The poor quality and discrepancies between items received and advertised are disheartening, making it challenging to find flattering jeans. Although it has been over a month and a refund seems unlikely, I felt compelled to share my online shopping experience for improvement. Hoping that steps will be taken to prevent such incidents from occurring to others.

I bought two pairs of perfect fit jeggings in a size 25. Unfortunately, when they arrived, they were too big. Upon checking, I discovered that the tags on the pants say 25, but the actual size is 26. I contacted all the local PacSun stores, but none have the size I require. The pants are also sold out online, which is disappointing because I ordered them when they were available. The incorrect tagging has left me unable to purchase the correct size, and this situation is frustrating.

I visited Washington Square Mall in Tigard to request a refund. I encountered an issue with coupons from RetailMeNot. Despite showing the cashier the coupons during payment, I did not receive the expected discounts. When I approached a man who identified himself as the manager, he became increasingly agitated and eventually raised his voice, instructing me to leave. He then tore my receipt from my hand, causing me to feel mistreated. His behavior was inappropriate and I am deeply disappointed by this experience at PacSun. I hope that the necessary steps will be taken to address this situation so that other customers are not subjected to similar treatment in the future.

I bought a pair of pants for my son as a Christmas gift in November 20, [redacted] online, but they didn't fit. I returned them to the Quakerbridge Mall store in Lawrenceville, NJ on January 3, [redacted]. The associate assured me the refund would be processed to my PayPal account within 3 to 5 business days, which didn't happen. Customer service representative Thomas later explained that store credit is their policy, which was not communicated during the return. After several unsuccessful attempts, including a call on January 31, [redacted], where they promised an email within 24 to 48 hours, I am still waiting for a resolution. I value my relationship with PacSun but the lack of consistency in their service has been frustrating. I would appreciate a refund of $39.99 or store credit as an alternative. It would also be beneficial for store associates to be better informed about company policies regarding PayPal refunds. Thank you for your immediate attention. Best regards, J.S.

I recently made a purchase on PacSun.com for the Vans x Disney Mickey & Minnie Checker Flame Slip-On Shoes in a size 9 for men. The SKU number is [redacted][redacted]. I completed the order on February 22nd, with the order number [redacted]4. Today, on Wednesday, February 27th, around 2 P.M., I received my package. I was disappointed to find that the shoes were not sent in a box but in a plastic packaging bag. Sadly, the box was damaged with creases and dents. I believe this handling is unprofessional and disappointing for a valued customer. I hope PacSun can help by filing a damage claim with FedEx. For more details, I posted about it on Twitter @borii2much and tagged PacSun, but have not received a response yet.