PLAY Airlines Customer Service Issues

The cost for checked bags came out significantly higher than the initial quote. Each bag was supposed to range from $36 to $46, but ended up being $76 for each checked bag due to priority boarding being automatically added on. My husband's 2 bags totaled $[redacted].20. We simply want to include 3 checked bags for the originally stated price. We are currently in the process of booking round trip flights from Orlando, Florida to Dublin for December 17th to December 30th.

I encountered issues while booking a flight, experiencing website errors that made me unexpectedly re-enter my information. Despite not getting my preferred seats, I was able to purchase tickets successfully. After checking my account post-purchase, I noticed an unpaid booking for the desired original seats. I'm uncertain if this extra booking belongs to me as I was only charged for the new booking. I want to remove this apparent duplicate booking from my account without affecting my confirmed purchase. However, I'm unable to find any options to cancel or remove it. How can I eliminate this additional booking while retaining the one I bought?

Subject: Assistance Needed with Online Check-in and Baggage for Flight Hello, I have a flight scheduled for July 22, [redacted], from BCN to KEF booked through KIWI.COM with reservation number [redacted] [redacted] [redacted]. I am reaching out as I require assistance with online check-in and adding an extra checked bag to my reservation. When attempting to check in on the Play Airlines website, I encounter an error after entering the PNR and last name. I suspect there might be an issue with how the last name is entered. I would appreciate guidance on the correct format. Additionally, I have noticed that two out of the three reservation numbers provided are duplicated. I have listed them below for your reference: - Aniceto García Correal: Passport PAI585183, Reservation number M017VR - Rosa María Carbonell Martí: Passport AAH254852, Reservation number M017WA - Daniel García Carbonell: Passport PAL274310, Reservation number M017WA If possible, I would like assistance with the check-in process using the details I have shared. Please let me know if further information is required by replying to this email. Thank you for your attention to this matter. Best regards, Aniceto García Correal

Hello, My husband's bag went missing while traveling from Newburgh NY to Dublin on Play Airlines. I was given a file reference number at the Dublin airport which is #DUBOG10028/16AUG/0956GMT through Sky Handling Partner. His name is Bernard Kirk and the Booking Confirmation number is M0MWHI. Despite reaching out to Sky Handling Partner and filing a claim with Play Airlines, there has been no response or progress. When attempting to track the bag using the reference number on the Play website, it showed no record. After following advice from the Chat Bot to contact the delayed baggage group and then being directed to the lost luggage department after an email, I discovered there was no record of my previous claim submission on 10/5/[redacted]. I will now contact the lost luggage department again, feeling very frustrated with the lack of efficiency and communication in this process. I seek compensation for the lost bag and am disappointed with the airline's customer service. Any guidance on the next steps would be appreciated.

7 December [redacted] FlyPlay Customer Service, I wanted to inform you of a change in my Booking Number: M0S1DG. I will not be checking in a bag for my upcoming flights OG112 on 10 December from BOS to KEF and OG400 on 11 December [redacted] from KEF to CDG. Can you please refund me the $68USD baggage fee that still appears on my booking despite requesting its removal months ago? I previously emailed FlyPlay on Friday, 23 September with this request. The response I received included Case number [redacted], and the email was from Ema in The Service Team at PLAY. However, the refund has not been processed, and the checked bag is still showing on my itinerary. With just three days left before my flight from Boston to Paris, I kindly ask for prompt assistance. Thank you, Mario B.

Tomorrow morning, my daughter and I will be traveling to Baltimore via Reykjavik. We have attempted multiple times to check in online with the correct details, but we have been informed that online check-in is not available for us, and we must do so at Stansted airport. We are concerned about facing additional fees and not having enough time to complete the check-in process at the airport. Could you kindly provide assistance as soon as possible? Thank you.

I used Trip.com to book a ticket from KEF to CPH for Feb 19 but the confirmation showed the wrong date of Feb 12. I tried to cancel immediately but the tickets were already issued. My Airline Booking Reference is M12WHI. Trip.com advised me to contact you for help. Despite my attempts, I haven't received a response. I’m in Denmark and only speak English, so there may have been a translation issue. The transaction is pending, and I urgently need a cancellation and refund. I am unsure if this was a technical or translation error. I desperately need your assistance to stop the transaction and issue a refund. I fear being stranded if the tickets are not refunded. Please help me rectify this mistake. I have already contacted PLAY Airlines' customer service. I am sincerely requesting your help to resolve this immediately.

Hello, I recently traveled from London to Reykjavik and encountered an issue with the luggage payment at check-in. Even though I only had one suitcase, I was charged twice for it, totaling €[redacted]. The electronic device at the airport was malfunctioning, resulting in a second device being used, which caused both charges to go through. I kindly request a refund for the duplicated charge as the receipt could not be printed at the time of payment. Name: Ninon Pierina Perez Leimig Booking Code: #[redacted] London - Reykjavik Monday, March 13, [redacted]

Dear Support Team, I wanted to share my experience regarding my recent trip from London to Iceland. Upon check-in, I was charged for one suitcase, but unfortunately, I noticed that I was debited twice for 60 Euros instead of once. This issue arose when the initial device at the airport was faulty, and a second one had to be used, resulting in both transactions going through. I kindly request a refund for the duplicate charge as I only had one suitcase. Unfortunately, a receipt couldn't be printed during this process. Thank you for your attention to this matter. Best regards, N.P.P. Leimig Booking code: [redacted] London to Reykjavik Monday, March 13, [redacted]

Booking Reference: MOMOAU My family, a party of three, is currently stranded at Paris airport. We encountered delays due to striking trash collectors in Paris. After some confusion at the airport, we arrived at the right place just 55 minutes before our flight, only to be told we couldn't board. Instead of providing alternative options, we were informed that we would need to pay $[redacted].00 for a next-day flight back to the US. I'm seeking assistance with this issue and would appreciate any help you can provide.

We have a flight booked with Play Airlines to Iceland, but due to a family challenge, we cannot travel as planned. We are unsure of our new travel dates at the moment but are flexible to fly within this year. Play Airlines mentioned we need to select a future date to postpone our trip, and changing it again would incur a double change fee. I understand the need for a change fee and am willing to pay it, but I hope to avoid losing the ticket costs.

My flight is delayed for 4 hours, and I haven't received any information about my connecting flight. It's frustrating not being able to contact anyone about this issue. Here's an update about your PLAY flight: Flight OG112 from BOS to KEF on April 8th, [redacted], is delayed due to the late arrival of the incoming aircraft caused by high winds in Keflavik, Iceland, yesterday. As a result, the original departure time cannot be met, and the new estimated departure time is 22:20 local time. Please stay updated.

I made two flight bookings online for my husband and myself with Play Airlines using booking number M187CD. I ensured that I entered our names exactly as they are on our passports. After receiving the Confirmation a week later, I noticed that my husband's middle name was missing, although I had provided it during booking. I reached out to Customer Service online, and they requested $24 to make the correction, despite the error originating from their system. As Play Airlines lacks a phone number for direct contact, I am expressing my concerns here. I urge them to address this issue promptly, as I have seen reviews mentioning passengers being charged over $[redacted] at the airport for similar name corrections.

Hello, I'm Veronica V. Unfortunately, I have to undergo surgery around the same time as my planned trip to Paris. I recently discovered that Klarna has canceled my flight and charged me fees. I need assistance on how to obtain a refund as I won't be able to go on the trip. I tried to find a contact number to call, but I couldn't locate one. Any help would be greatly appreciated. Thank you.

Hello, I recently canceled my ticket last Thursday, and I am in urgent need of the refund or rebooking. My father in Boston just underwent medical heart bypass surgery. I have sent the medical letter as proof to Flyplay via email and WhatsApp. My booking number is M1CLVV. I would appreciate your prompt assistance on this matter. Thank you. - Wesley Q.

Hello, I hope you are doing well. I am James Buckle, and my booking reference is M1CUVU. I need some assistance regarding a flight issue. My return flight was mistakenly booked for tomorrow instead of today for a church conference in Dulles. However, I have an urgent situation back home and need to return today. I have had trouble reaching customer service by phone and was quoted a price for a new ticket that I cannot afford at the moment. Currently, I am at Dulles airport hoping to board tonight's flight even if I have to pay a fee. I want to share my positive first experience with Play Airlines at the conference and express my intention to fly with you again. I would appreciate prompt assistance in finding a solution to my situation. Thank you for your attention. Sincerely, James Buckle

I misplaced my luggage during my journey from Santorini, Greece with Aegean Airlines, connecting in Athens and then Paris with PLAY Airlines to BWI via Iceland. Upon returning to the USA, UNITED Airlines stated that PLAY Airlines is responsible for my luggage retrieval. However, each airline is directing me to contact the other, and I have been unwell since my return. I have visited both Dulles and BWI airports in search of my belongings. Any assistance would be greatly appreciated. PLAY Return Ticket #: [redacted]; Departure from KEF REYKJAVIK on 11th May [redacted]; Passenger: A. L. Rios-Cwiek.

I experienced a flight delay that caused me to miss my connection. Opting to cancel my journey for a full refund, I now face a dilemma regarding my checked baggage. Despite waiting for 3 hours, my bag was not returned to me. I am eager to resolve these issues promptly as I intend to fly out tomorrow. I would appreciate guidance on whom to contact in order to efficiently address these matters and secure my refund. Thank you for your assistance. - N. M. Flight OG142 25JUN23

Hello, I believe I have encountered an issue. My flight is scheduled for the 13th of August from Reykjavik to London, with the flight number OG [redacted] and my PNR is M1KL6V. I suddenly realized that the UK is no longer part of the EU and I will need my passport. Regrettably, I only have my ID with me. How critical is this situation for entering the UK? I appreciate any assistance you can provide. Thank you, Doris S.

Hello, I experienced an issue with Play Airline where my suitcase was lost. Despite lodging several complaints, I have yet to receive any updates or explanations regarding my missing luggage. Currently in Paris, I am scheduled to return to Amsterdam on the 15th. My complaint number is AMSOG [redacted], and I am Mussatye Elorza Parra. I traveled from Iceland to Amsterdam on the OG460 flight on the 10th. My belongings are of great significance to me, so I am eager to resolve this matter promptly. I am staying at City View Hotel. Thank you for your assistance. Mussatye