PETCO Customer Service Issues

I took my puppy to get his first haircut and nail trim at Petco, and I was incredibly disappointed with the service. Despite claiming my dog was scared, they managed to trim some parts of his paws while neglecting others. I paid for a teddy bear haircut to have all his hair shaved due to knots, yet he looked worse than before. His nails were left razor-sharp, his ears were not cleaned, and he didn't even seem like he had a bath. To top it off, the attendant who did very little was rude.

Last Saturday, my husband and I visited your Poughkeepsie store to make some purchases. As we were leaving, we noticed a girl in a silver Chevy using her phone and smoking marijuana. We politely asked her to stop, but she responded rudely. My job allows me to smoke, so my husband returned to the store to identify her to the manager, but unfortunately, nobody would assist us initially. Finally, a cashier informed us that the girl's name is Randy. After this disappointing experience, we have decided not to shop at your location again.

I made an order on December 14, [redacted], for dog food that needed Vet approval. My Vet faxed the required info to Petco on December 15, yet when I checked on December 19, the status still showed "Need info from Vet." After contacting the Vet, they assured me they sent the info again on December 21. Checking with Petco Customer Service, I was informed they needed more information after waiting on hold for 30 minutes. They then mentioned my order would take 24-72 hours to process, totaling 9-11 days since the initial order. Requesting to speak to a manager was denied, being told to call back in 24 hours. This experience does not align with other companies' speedy deliveries. I am disappointed by this poor Customer Service experience and seek resolution.

I am extremely disappointed with my experience with Petco. After placing an order, it was delivered to the wrong address. Although Petco agreed to replace the items and the new order was supposed to arrive by the 15th, it never did. Despite being assured it would arrive tomorrow, it is now the 23rd. I regret not choosing Chewy initially, as I have always had a smooth experience with them.

I visited Petco on Lomas to have my Pomeranian, Daisy, groomed. After a 4-hour wait, I got a call from Amanda informing me Daisy was ready. Upon arrival, Amanda mentioned I was entitled to a 20% discount on the $41 package. At checkout, a different staff member charged me more without explanation. Amanda then explained the additional fee due to using shears. I expressed my disappointment at the hidden charges and was not informed beforehand. Eventually, they waived the extra fee. Displeased, I discovered Daisy's haircut was not as requested, with uneven patches. Amanda fixed missed spots on Daisy's tummy. At payment, without the discount due to the fee removal, I left a $5 tip. Upset by the haircut, lack of bows, and being misled, I left dissatisfied. I believe I should receive a full refund for the poor service and miscommunication.

On December 29th, I visited the Petco store in Milford, Massachusetts to buy items for my new pet. I purchased a You & Me Walk-THRU Pet Gate for $89.99, but found a You & Me Easy Fit Tuffy Expandable Pet Gate in the box, listed at $29.99 on the website. When I called Customer Service on the same day, I was told I could return the product despite being initially told otherwise. The store manager had allegedly conveyed the wrong return policy to the cashier. Returning on January 5th, I saw a Covid-related posting stating no returns were accepted, following a corporate directive. The cashier assured me the product could be returned after the policy lifts, mentioning a possible 60-day deadline and lacking written documentation. These interactions with store staff concerned me. I request a written statement confirming the return policy in light of Covid, ensuring safety measures and a refund. I appreciate the platform to address this issue for potential resolution.

I purchased dog food from your company a while ago during a promotion and got 4 cases of canned dog food. Unfortunately, my dogs are not enjoying it. I have 3 cases remaining and need assistance with the return process. I am also struggling to log in as none of my email and password combinations are working. The password reset emails are not coming through to any of my addresses. Can you please look up my account using my name or credit card details? I forgot to cancel my recurring order since I can't access my account, and I noticed today that $[redacted] was charged to my card. Is it possible to cancel the order before it ships, if it hasn't already? Your help in resolving this situation would be greatly appreciated. Thank you.

I tried to order online for pickup but the 25% discount didn't apply in the cart. I called customer service, and the agent added the discount after consulting a higher-up. However, I felt uncomfortable when he requested my credit card details and offered to place the order. Despite my clear refusal and intention to add more items to my cart, he proceeded without my consent, charging my credit card and finalizing the order. When I expressed my dissatisfaction, he abruptly ended the call after hanging up on me.

I recently visited your store and was concerned to see that you are using sand substrate for baby reptiles like bearded dragons and leopard geckos. This can pose serious risks to their health, as sand can cause digestive blockages and potentially be fatal if ingested. I urge Petco to reconsider using sand as bedding, especially for young and delicate animals. It's important for the staff and management to be knowledgeable about the care requirements of the animals they sell, and I hope this issue will be addressed promptly and responsibly. Educating employees about the risks of impaction from sand ingestion is crucial, and I believe that taking proactive steps to ensure the well-being of these animals is essential. I trust that Petco will take this feedback seriously and make appropriate changes to prioritize the health and safety of their baby reptiles nationwide. Thank you.

I am writing to raise a concern about an employee, Kaitlyn, at your Petsmart store in Bowling Green on Gary Farms Blvd. I visited the store on Feb 3rd with my two young boys and purchased dog shampoo and toys. While my oldest was playing with a squeaky toy, Kaitlyn told him firmly to stop, which I found inappropriate. I addressed her behavior, emphasizing that her approach was uncalled for. I am disappointed by this incident, as I have been a loyal customer and have always enjoyed shopping at your store over Petco. I believe retail employees should communicate respectfully with customers and understand that children will be children. If she struggles with such situations, she might need to consider a different job. Moreover, working at a pet store means being around noises like squeaky toys, which should be taken into account. This experience has left me with a negative impression, and I will not be returning to the store.

I recently placed an order for a cat litter box through Doordaash for delivery. Unfortunately, there was an issue with the delivery - the driver falsely claimed to have handed me the package when they had not. Despite contacting customer service multiple times, I have not received satisfactory assistance in tracking down my order. The package was supposedly delivered while my car was in the garage near where it should have been left. Due to this frustrating experience, I plan to dispute the charges once they clear. If necessary, I can provide further evidence of the situation. Please reach out via email to discuss how this matter can be resolved. Regards, J.B.

I recently adopted a cat from Gunbarrell Chattanooga in late November. During the adoption process, I asked about the cat's papers and was assured that he was fixed and had his shots by an employee. However, upon further investigation with the woman who gave them the litter, I discovered that the cat was not fixed as promised. Despite my attempts to contact her for clarification, she has disappeared. Now, I am facing the expense of getting my cat fixed myself when I was told it had already been done.

Hello, I am reaching out on behalf of Temple Kol Tikvah in Woodland Hills on Ventura Blvd. We are currently preparing for our major annual fundraiser, which is crucial for our community. This year, due to the circumstances, we are transitioning to a virtual event. Typically, we raise over $[redacted],[redacted], making it our most significant fundraiser. I am a committee member and proud member of TKT. Our temple is a welcoming space for all and is inclusive of the LGBTQ community and interfaith relationships. Kol Tikvah offers support to families emotionally and financially, creating a compassionate community where everyone is valued. We are advocates of "Tikkun Olam," the concept of healing the world and supporting others. This year, we are dedicating our fundraiser to The West Valley Food Pantry, a wonderful organization we deeply support. They provide essential items to families in need. Our temple also hosts various programs for all age groups, aimed at keeping our community connected and positive during these challenging times. Your support would mean the world to us. Thank you for considering helping us out. Best regards, Alicia Schulz, [redacted]

I am writing in reference to Order # [redacted][redacted]. I purchased a 20 Gallon SeaClear Rectangler Aquarium which unfortunately arrived used with custom paint on the bottom and bits of rock inside. Despite initiating refund requests with Petco three times and being told a refund was processed, I have yet to see any refund reflected in my Petco Account. I even provided pictures of the used aquarium multiple times. After spending 35 minutes on hold this morning, I was informed that due to the multiple refund requests, reimbursement approval could not be granted. I simply wish to receive my refund promptly without any further complications.

I received my Skout's Honor Pro Strength Stain and Odor Destroyer (35 oz) order recently. The package arrived in a plastic labeled bin, which was dry, but the box was wet at the bottom. The bottle was inside a plastic bag and well-wrapped in bubble wrap. Sadly, there was only about 1 1/2" of product left in the bottle, and the bag had about 1/2 cup of the product. I have taken a picture for reference. I would like to request a replacement for the product. If a replacement cannot be sent promptly, kindly proceed with refunding my credit card.

I visited PETCO in Bay Shore, NY, today to buy goldfish. I had purchased one from there a few weeks ago with no issues. However, this time, a staff member (with green hair) told me I couldn't buy the goldfish I wanted because they were for ponds, which was not accurate. He insisted they were all KOI fish, even though I know the difference. I understand goldfish can grow big, but I didn't need a pond for the ones I wanted. I felt frustrated as he was too busy texting to listen to me. He didn't ask about my fish care experience or tank size. His dismissive attitude and selective helpfulness left me feeling discriminated against and upset.

I have typically had positive experiences at this store. However, yesterday, I visited and was taken aback by the conditions of the Leopard geckos. I raised concerns about the overcrowded tank and the desert setup not suitable for the Leo geckos. The employee I spoke with was dismissive, claiming that all pet stores are the same and unable to help. When she opened the tank, I was appalled by the poor environment. Despite having previous experience with owning geckos, I was subjected to overly invasive questioning. Apart from the rudeness, I was shocked by the number of geckos crammed in the tanks, along with the improper bedding and lighting. The inadequate conditions can lead to health issues like impaction and burns, not to mention the territorial behavior of the geckos. Animals deserve proper care and attention. As a result of this experience, I have decided not to return to this store.

I have evidence that the pet supplier you are dealing with mistreats animals. If you continue supporting them, consequences will follow. Ensure you switch to ethical and reputable sellers to avoid severe repercussions. This is a serious warning.

Petto has been sourcing animals for resale without proper care and has been linked to suppliers known for neglect and abuse. This serious violation will be reported to the Minnesota Department of Animal Rights if no evidence of improved methods is provided within two weeks. Failure to comply will result in fines and a ban on caring for animals. It is essential for Petto to adhere to the standards set by the Minnesota Department of Animal Care to ensure the well-being and safety of the animals involved. This matter should be addressed promptly to avoid legal consequences.

I dropped off my dog at 12 noon for scheduled grooming at Petco in Clinton, MD. Petco called after 5 pm to inform me my dog wasn't finished. They gave various reasons - initially citing too many pets scheduled, then claiming my pet was biting, and later stating his facial hair was matted. This contradicted past experiences at this location. When my wife arrived while I was speaking to the manager, Sierra, on the phone, Sierra seemed unaware of her presence and displayed unprofessional behavior. We have been loyal customers at this Petco for years and this incident was extremely disappointing. Moving forward, my dog appears to have injuries and odd behavior post-grooming. I am requesting a copy of the video footage to investigate further. If Petco refuses, I will not hesitate to pursue legal action against them for negligence in handling my pet. I am seeking resolution by involving the store manager, Dr. A. R. Young at [redacted]. If no satisfactory action is taken, I will proceed accordingly.