Overstock.com Customer Service Issues

I purchased a set of 4 BLAZING NEEDLES striped 17-inch indoor/outdoor throw pillows from Overstock.com on 3/10/21 (ITEM# [redacted]). The large dark stripe looked brown in the photo, but it's actually gray and doesn't match my patio furniture cushions. I need to return them for a refund. The order included a total of 8 pillows; the rest are delayed in transit in Ellenwood, GA. I hope the colors of the remaining 4 pillows will match my patio cushions. The ORDER# is [redacted]27 for the 8 pillows, and I will return the 4 I have. The box had no packing slip, just a label with return instructions to Fort Worth, Texas, so I will send them via FedEx. Once returned, how will I receive the credit to my card? Should I wait to return the 4 pillows until I get the rest of the order? - C.K. McCraney

I placed an order with Overstock and received an email stating that Progressive Leasing did not pay, but I used my Money Card MasterCard for payment. I confirmed with my MasterCard that no payment was received by Progressive Leasing and Overstock charged my card. I contacted Progressive Leasing, and they have no record of my account or any payment. Now, I'm awaiting a debit card from my bank as advised, but I'm unsure why I need it since I used my Money Card MasterCard. I received an email with a reference number and Andrea Schoen's name, asking about the delivery address. The canceled account mentioned refunding to my MasterCard, which is a non-reloadable card. I need help to locate either my order or refund, can you assist with this issue?

I had a frustrating experience with Overstock after placing a large order. The fraud department requested a photo of my credit card and license for approval, which seemed odd as the link provided was not secure. Despite sending the photo, my order was cancelled because I didn't follow up with the fraud department. After numerous calls and chats, Overstock forced me to recreate the order but an item was out of stock, and they couldn't apply a coupon as promised. Even though some items haven't shipped, Overstock is refusing to refund my credit card or cancel the order, leaving me out of pocket by over $[redacted].

My spouse, B. Harding, ordered an umbrella and base with order number #[redacted]70. We received the base, but the umbrella never arrived. After initially being informed it was en route, we later learned it wouldn't be coming. Now, we are instructed to return the base with our own box and a 20% restocking fee. Our numerous calls to OVERSTOCK under case #[redacted]1 haven't resolved the matter. We request either option: 1) Provide a box and a label for us to return the base without a restocking fee, as this isn't our error. 2) Ship us the umbrella, even though the price has increased on your website. We are open to a different color than the original blue, but we won't pay extra for the substitution.

I have returned an item and received store credit of $[redacted].49. I would like to apply this credit to my Overstock credit card account, which is serviced by Comenity Bank. Despite contacting customer service, I have not received clear guidance on how to proceed. According to the website, refunds or store credits can be used towards payments. As Comenity Bank is a banking partner of Overstock, transferring the credit should be feasible. Holding a significant credit balance without being able to utilize it is inconvenient. Overstock mentions on their website that they can transfer credit balances to external entities. I am eager to resolve this issue promptly. Thank you.

I recently sent an email about my order placed today (26th), but to ensure a faster response, I am outlining the details again here. I purchased a Stylecraft Poly Seagrass Green Oatmeal fabric shade lamp priced at $51.88. Unfortunately, I did not consider the height when ordering, and it is too tall for my needs. After browsing through bedside lamps, I have found some options that are more suitable in height. Kindly cancel today's order, and I will proceed with a new one once the cancellation is confirmed. Thank you for your assistance. - Irene R. [redacted] E. Cypress Ave. #[redacted], Redding, CA [redacted].

I am reaching out to address an issue I encountered while checking out on your website. A popup appeared, offering $30 in rewards points if I applied for an Overstock credit card. I thought this was a great deal and proceeded. However, I was under the impression that upon approval, I could immediately use the card for my purchase, as other stores allow. Unfortunately, it seems that your company uses clever wording that can be misleading. I used to be a frequent shopper at Overstock but have not been able to shop there for a while. I was looking forward to making a purchase, but this experience has left me disappointed. I am unsure if I will continue to support your business. Sincerely, K. Hart

To whom it may concern, My spouse and I received our bed frame on Tuesday, August 31st. After unpacking it, we discovered marks on the headboard and damaged fabric on the footboard and side panel. Despite planning to request replacement pieces, we proceeded with assembly and found we were missing a whole box. After several calls to UPS, the missing box arrived on Friday. Eager to set up our bed, we discovered broken bolts and poor quality pieces, making assembly impossible. As a result, we would like a refund as we have resorted to sleeping on a mattress on the floor with our newborn. We have photos available and kindly ask for prompt assistance.

I recently purchased a mattress online and quickly realized I needed to try it before committing. I promptly canceled within 12 hours. However, despite being informed that my request would be processed within 2 days, I was later told it was too late as the item had already been shipped. Contrary to this, UPS confirmed that there was no paperwork processed yet and I could cancel anytime before delivery. I have been waiting anxiously at home as instructed by customer service to have UPS contact me upon arrival. Despite turning to Chase Bank to freeze my card due to an immediate charge even though the original delivery date was supposed to be the 17th, I now find out the delivery has been rescheduled to the 10th. This situation has caused me significant stress, especially at 81 years old, and is incredibly disappointing.

I am seeking an update on the delivery of my cocktail table. My last order status indicated it was in transit and scheduled to arrive on November 2nd. Despite this, I have not received any communication from the delivery team. I contacted Overstock on November 7th, and they assured me they would reach out to the delivery team for an update. Unfortunately, I have not received any follow-up today. Overstock mentioned that the delivery team has the product. I kindly request that someone reach out to the delivery team to determine the status of my order. Please provide me with a response outlining the delivery schedule. My order number is [redacted]21 under the phone number [redacted], registered under Marcia Loree. For updates, please text me at [redacted] or email me at [redacted] Thank you.

I received my order a few weeks ago, but the box was severely damaged. I have already sent you pictures of the packaging. Today, when I went to unpack the items, I realized that there were no instructions or screws included. I have kept everything wrapped in plastic, except for two cushions that got crushed during delivery. I'm hoping they will regain their shape. I would appreciate the opportunity to speak with a customer service representative to work on resolving these issues together.

I have submitted this information twice and sent three emails. I recently learned that your mailbox is full and not receiving my messages. I think my concerns cannot be resolved unless I can talk to a representative. The box I received was severely damaged and patched up with plastic. Additionally, the Solaura Outdoor Rocking Metal Bistro Set arrived without assembly instructions or screws. Some cushions were also squashed, but they might still be usable.

I received a message promising a 15% discount on my first purchase when I logged in. However, the terms and conditions were not clearly stated. Despite seeing the discount at checkout, it disappeared when I proceeded to purchase. My order number is [redacted]03. The amount changed from $[redacted].89 to $[redacted].29 upon purchase, and customer service explained the coupon couldn't be combined with other offers. Although I requested cancellation, I am extremely dissatisfied. I feel misled by the false advertising and will not consider buying from your company again. I find it unacceptable. Please ensure that my order is cancelled.

I unintentionally made a purchase on Overstock and have been struggling to cancel it. After unsuccessfully trying to set up an account due to issues with my information, I attempted to cancel the order throughout the night. Despite contacting my bank and starting a claim, I was informed by customer service that the order could not be stopped once processed. I received a letter stating the order would be delivered and I would need to cover shipping and additional fees. Now, I have been advised to reject the delivery when it arrives, but I only have an expected delivery date of 9/14/[redacted] and no tracking number. Being in senior housing, I am uncertain about the delivery process and wary of conflicting information from Overstock's customer service. Any guidance on handling this situation would be much appreciated.

I was disappointed to receive the wrong order. The package clearly states "faux white," and the sheet inside also indicates white, not cream. Both my husband and I agree that they are white, not cream. I have tried reaching out through phone calls and emails, but I haven't received the assistance I need. I believe a free return shipping label should be provided by either the overstock or the market seller, Deconovo, due to this error. The order number in question is [redacted]07. I am counting on your promise to resolve any order issues promptly. I am eager to return the item as soon as possible without incurring any shipping charges. Your help in sorting this out would be greatly appreciated as it was the seller's mistake. Thank you for addressing this promptly.

I urgently need to find the appropriate anti-slip pads for the rugs I ordered in October. Here is a list of the rugs we purchased: - 4 x Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug 9' x 12' Ivory/Turquoise - 2 x Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug 9' x 12' Ivory/Turquoise - 1 x Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug 9' x 12' Grey/Teal - 3 x Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug 9' x 12' Grey/Teal - 2 x Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug 9' x 12' Beige/Rust - 2 x Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug 8' x 10' Grey/Teal I need to know which anti-slip pads are suitable for these rugs. Please respond promptly so we can proceed with the order.

I need a recommendation for anti-slip pads for the following rugs: 1. Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug - 9' x 12' - Ivory/Turquoise (4 pieces) 2. Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug - 9' x 12' - Ivory/Turquoise (2 pieces) 3. Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug - 9' x 12' - Grey/Teal (1 piece) 4. Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug - 9' x 12' - Grey/Teal (3 pieces) 5. Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug - 9' x 12' - Beige/Rust (2 pieces) 6. Safavieh Courtyard Zorana Indoor/Outdoor Waterproof Patio Backyard Rug - 8' x 10' - Grey/Teal (2 pieces)

I ordered the Carson Carrington Mid-Century Buffet back in August, anticipating my new house to be ready by September. Due to various delays, I only recently unpacked the furniture and found the top piece is damaged beyond repair. I cannot locate the manufacturer's contact information for a replacement and the product seems to be out of its 90-day warranty. I am hopeful given the circumstances and the investment made in this piece that a replacement can still be arranged. I can provide photos if needed and would appreciate guidance on next steps. Thank you for your assistance.

Hello- I made a purchase on Overstock, expecting delivery by 2/2/23 as stated on the website. However, the order is still delayed without a new delivery date on the tracker. I'd appreciate contact details for a customer service supervisor with authority, as previous attempts to resolve this have been challenging. The order was intended for a housewarming celebration which has since passed. I am seeking a discount as compensation for the missed deadline and lack of updates. Despite reaching out to customer service days ago, the status remains unchanged. Responses from live customer service only offered return instructions when I requested a discount. I want the product delivered, not a refund.

I placed an order with Overstock that was supposed to be delivered by 2/2/23 according to the website's information. However, the order is still marked as "delayed" in the tracker with no estimated delivery date. I tried contacting customer service, but the representatives were not able to provide a satisfactory answer. I am looking for the contact information of a customer service supervisor who can address this issue. I made the purchase for furniture for a housewarming event that has already passed. I am requesting a discount due to the delayed delivery and lack of updates on the tracking status. Despite contacting customer service, I only received information about returning the product, which is not what I want. I would like to receive the product with the discount I am requesting.