Opodo Customer Service Issues

I recently made flight reservations through Opodo and was assured of receiving a booking confirmation shortly via email. Despite this, I have not received any confirmation after over 2 hours. I have attempted to contact their premium customer service, for which I paid, but have received no response. Upon reviewing the booking, I noticed an error in the name inputted in the system by Opodo. Despite my requests, they are unwilling to rectify the mistake as the airline they booked with does not permit name changes. They have also canceled the second flight without issuing a full refund and are refusing to allow me to change the dates, a service I paid for under their premium package. Opodo's additional services seem questionable as they are unattainable, and they are unwilling to provide any explanation. I have tried to escalate the issue to a supervisor during recorded calls, but to no avail. They also declined to reimburse the extra fees for premium seating. I am requesting a refund of the total costs paid, including the services I was unable to utilize. Thank you, Jan Update December 16th: I have encountered further issues with Opodo, leading me to believe they are engaging in dishonest practices. Despite multiple calls to both Opodo and the airline, Pegasus Airlines, the misinformation provided by Opodo has become apparent. They falsely claimed to have conversed with the airline, but discrepancies in the information given were evident when I contacted the airline directly. Opodo seems to prolong discussions to the 24-hour limit, essentially forcing customers to either cancel and incur substantial losses or proceed with flawed bookings. Their deceitful tactics are evident through recorded conversations, and their reluctance to allow conference calls with the airline for verification raises suspicions. To prevent further financial loss, I had to cancel all flights. I am seeking compensation for the funds lost due to Opodo's intentional delays. Additionally, I discovered a critical detail that Opodo fails to communicate to airlines, which could facilitate free name changes - the date of birth. This deliberate omission enables Opodo to exploit the 24-hour timeframe for refunds and penalties. My attempts to resolve this issue have been futile. Update December 18th: No advancement has been made, unsure of next steps.

I originally tried to use the Opodo app for automatic check-in and boarding pass retrieval, but I would like to switch to checking in directly through the airline. I am looking for a way to cancel the automatic check-in process on the app and proceed with manual check-in through the airline. No changes need to be made to my flight or ticket; I simply prefer to check in with the airline directly. My reference number for the booking is [redacted].

I am having difficulties checking in because I forgot my app password. I have been attempting to reset it without success for the past two hours. Despite contacting customer service three times, I have not received any help, which is frustrating as the support is supposed to be available 24/7. When trying to reach out via email, I discovered there was no available email address for assistance. I then attempted to use the chat feature, only to find out it required Facebook Messenger, which seemed unreasonable to me. Consequently, I had to create a Facebook account to proceed. After encountering issues with the chat function on the app, I tried using it on my computer, but it turned out to be an unhelpful chatbot trying to sell additional services. Even the email address I found on Google Play for app support was invalid, which was incredibly disappointing. I am deeply dissatisfied with the level of service I have received, and I am facing a time constraint to check in for my flight. If this issue is not resolved promptly, I will be forced to escalate it to higher authorities.

Opodo booking reference: Hello, I am pleased to provide answers to your questions: - The passenger solely requires wheelchair assistance to reach the plane. - The passenger can manage the aircraft steps independently. - The passenger can walk to their seat after boarding the aircraft. - The passenger does not typically use a wheelchair in daily life. Thank you, Abdullah

I have called Customer Service twice in the last three days. Prior to that, I had been in contact with their automated Messenger system numerous times, only to be directed to call customer service, which hasn't been helpful so far in resolving my issue. Following their advice, I contacted customer service, and I must say their representatives have been kind and friendly. However, none of them have been able to resolve my payment problem yet. The first agent mentioned I would receive further information within 24 hours, but after waiting, I received no response. Today, when I called again, another agent informed me to wait another 24 hours before calling back. I am puzzled and frustrated as my international phone call costs are adding up, and my flight is approaching next week. I have a new credit card ready to provide for payment, but they keep asking me to wait without explaining why. Booking Number: [redacted].

Dear Opodo, I made a booking for golf clubs under reference number [redacted] to be checked in as baggage, each weighing approximately 15kg. We do not plan on having any additional checked baggage. Can you please assist in amending this? I understand there may be associated charges with SAS and Ryanair, and I am willing to cover them. Additionally, one individual in our group will be getting a new passport soon, rendering the information provided on the booking form inaccurate. Although this can be updated at the airport, it would be more convenient to make the changes now. Our flights are scheduled for the end of May [redacted]. Thank you, Geoff M.

I have booked flights for 4 people with you to Trivandrum on 6.1.[redacted] and would like to bring two suitcases each. One suitcase is filled with toys and school supplies for Indian children, which we distribute for free. However, our flight tickets state that we can only bring one piece of luggage weighing up to 30 kg. I have always been confirmed by other airlines that we can bring a second piece of luggage for free. Can we do this with you as well? I have been trying to contact you and Etihad for 4 weeks now, unfortunately without success. The phone numbers are not working, and the emails provided bounce back. It's quite concerning that it's so difficult to reach such large companies. Regards, M. B. (my email is Brandtmarlies@[redacted] or Tel. 06[redacted])

Hello Team, I am inquiring about a booking made on OPODO using the email address [redacted] The passengers are Ms. Nadine Beatrice HEUBERGER and Mr. Boris Raphael ZWAHLEN traveling from Paris to Zurich on December 23, [redacted], and returning from Zurich to Paris on January 26, [redacted]. Payment has been deducted, but we have not received a PNR. Please respond to us promptly.

Opodo Booking Number: [redacted]: In my booking mentioned above, I included the Grand Naniloa Hotel Hilo - a Doubletree by Hilton. Now, the hotel is asking for an additional $30 per day (plus tax) for some "benefits." I did not request these benefits and they were not mentioned in your booking confirmation. Simply put, I refuse to pay the extra $30 per day and request clarification from you. Regards, Edgar H.

I confirmed my booking yesterday with hand luggage included. However, I encountered issues when trying to add normal luggage through the provided links. After waiting 20 minutes on the phone helpline, I spoke with an individual that was challenging to understand. I was informed that adding luggage could only be done at the airport on the day of departure. I have attempted to use the "add baggage" links multiple times and followed up with a phone call. I would like to pay a reasonable fee in advance for this service. My departure is from Exeter on 26/1/20. Thank you. M. J. G.

I am attempting to modify one of my hourly dates but have been unsuccessful after multiple attempts to contact the call center. Each time I call, I am informed that the airline is not providing prices, so the change cannot be confirmed. I would like to know if it is possible to change one of my dates without further delays. My understanding is that all airline prices are available online. Reference Number: [redacted]9 Desired change: - Departure on 5 February to 8 February - From Bom to MNL Please assist me with this matter. Kanu [redacted]7 [redacted]

I need to update my return flight from Johannesburg to Maputo from January 5, [redacted], to January 12, [redacted]. My passport is delayed due to high demand at the Mozambican embassy, and I will not have it back until January 9th or early 10th. My U.S. ticket is rescheduled to arrive in Johannesburg on January 11th. I kindly request to depart from Johannesburg on January 12th, [redacted], at around 14:20, as per my original flight. I appreciate your support. Best regards, Giovanni P.S. I waited on hold for 35 minutes calling from the U.S. to the Opodo call center, so I'm reaching out via email to address my situation.

Dear representative, I wish to address an issue regarding an unconfirmed flight change. I had booked a flight from Barcelona to Tel Aviv through Opodo. Upon arrival at the airport, there was no representation from the airline, Arkia Airline. Despite being informed that the flight had been rescheduled to 6 pm, I did not receive any confirmation. Unable to reach Arkia from Spain, I was left with no information and had to purchase a new ticket at double the original price. Upon contacting Arkia in Israel, I was advised to seek a refund from Opodo, who should have notified me of the change. This incident took place on 1/01/[redacted]. The experience was not only stressful and time-consuming but also led to an additional cost of €[redacted] for a new ticket to Tel Aviv. As I am currently in Israel and reside in Spain, communication with Opodo via phone is not viable due to the expense. I am uncertain of my next steps and would appreciate guidance on how to proceed with my refund request. Sincerely, Savannah V. Booking Reference: [redacted]

We recently booked a flight from Baden-Baden to London Stansted on 02.01.[redacted] through Opodo. During the check-in process, we encountered an issue with the ages of our children. One child, aged 13, was mistakenly registered as an adult, preventing us from checking in online. The system prompted us that adults are 16 years and older, which prevented us from proceeding with the check-in for all passengers. Consequently, we were required to pay [redacted] Euros at the airport for this error. We believe this was not our fault and are seeking a refund of this amount. Any guidance on how to proceed would be greatly appreciated. - Dr. Jochen S., [redacted], [redacted][redacted]

I have a flight booked from Milan to Vienna, and I'm trying to check in through the app. Despite the message stating that my boarding passes were sent to my email, I haven't received them. However, I can view my ticket on the app, but I can't download it to print. I'm wondering if it's acceptable to screenshot the ticket and convert it into a PDF to print. The issue is that the person traveling isn't the phone owner where the passes are visible, so showing the phone at the desk isn't an option. My flight code is [redacted]. My departure is scheduled for tomorrow, so I'm hoping for a prompt solution.

I am having trouble getting in touch with Opodo. I need to speak with them directly. Please provide me with a way to contact your customer service without having to go through login, phone codes, email codes, or any other unnecessary steps. Thank you.

I booked flights with Opodo for travel from Manchester to Varadero, Cuba. Opodo booked the flights through Condor, although they were operated by Thomas Cook, which led to their cancellation due to Thomas Cook's liquidation. We paid £[redacted] for four flights with references DE5914 (Condor) and [redacted] (Opodo). We were disappointed as we selected Condor based on positive reviews and their decision to have Thomas Cook operate the flights. Despite Condor having a flight to Varadero on the same day, they did not transfer us, so we had to book new flights with a different airline. We also had to settle for economy seats instead of the premium economy we had booked with Condor. We also booked two return flights from Havana with Condor (Opodo ref [redacted], Condor ref NNPY2N), which are still valid as they are not operated by Thomas Cook. Considering the inconvenience caused by the cancellation of our earlier flights, I am requesting Condor to upgrade us to business class for the Havana flights. I have been advised to contact Condor's business-to-business branch to request the upgrade. I am seeking assistance from Opodo to communicate with Condor and address this issue.

I had to handle my issue independently. I reached out to OPODO to modify my ticket, assuming it would be easy due to having a flexible ticket. However, it turned out to be quite the ordeal. During a live chat session, the representative informed me that a flexible ticket couldn't be used since I had already taken the first flight. He then mentioned a fee of €[redacted] to make the change. My original route was from Casablanca to Heathrow via Madrid with Iberian Airlines. Nevertheless, the OPODO agent altered my flight to Turkish Airlines and sent an email confirming the changes. This new route included flights from Casablanca to Istanbul to Kyiv to London, spanning 12 hours. I expressed my concerns, as I originally booked with Iberia, but was told this was the only option available. When I requested a refund to my card, I was informed it wasn't possible. If this is the level of service provided by OPODO, then air travel assistance is in dire straits. Assistance needed.

Dear Sir or Madam, I made a booking for our flights from Berlin to Moscow on May 30, [redacted], and from St. Petersburg to Berlin on June 6, [redacted]. Unfortunately, during the booking process, I did not provide the full first names for my wife and myself. I would like to correct this information. Aeroflot informed me that this change is possible but needs to be handled by the agency where the flights were booked. Upon calling your hotline, I was told that Aeroflot, the Russian airline, does not allow this procedure. This has left me with conflicting information. Therefore, I am reaching out to you to kindly look into this matter. Booking Number: [redacted] The correct full first names are: Werner Olaf Lehmann Elke Dietlind Gertrud Lehmann Thank you for your assistance. Best regards, Olaf Lehmann

I recently booked a return flight from Bangkok to Hanoi with Opodo for January 24th to January 29th. The Travel Itinerary email confirmed the correct dates. However, upon trying to check in for my return flight to Bangkok on the 29th, I was unable to be found in the system because Air Asia had mistakenly listed the date as December 29th in their email to me. This error led me to buy a new ticket at the airport in Hanoi. I am seeking a refund for the original ticket and the cost of the new ticket due to this misunderstanding between Opodo and Air Asia. I have all the emails and receipts for the new tickets purchased at the airport. Thank you.