Opodo Customer Service Issues

Subject: Regarding Booking Reference [redacted] Dear Customer Service, I have noticed that Opodo's cancellation guarantee terms have not been upheld, as I have yet to receive my refund for a cancellation made on 7/10/[redacted] within the promised 10 working days. It is now 29/10/[redacted], 16 working days later, and no refund has been processed. I am disappointed by the poor service and request my full refund to be transferred to my personal account by Friday, 1/11/[redacted] at the latest. I eagerly await your response and the reimbursement. Please find my account details below for the prompt completion of the refund process: Account Holder: Trotta Daniele Account Holder Address: Pappelstrasse 16, [redacted] Dietlikon Bank Account/IBAN: CH40 0[redacted] 1[redacted] 6 SWIFT/BIC Code: ZKBKCHZZ80A Bank Country: Switzerland Thank you for your immediate attention to this matter. Sincerely, Daniele Trotta

I recently made a booking for my family's trip to Antalya from Berlin in late December to early January. Unfortunately, after completing the payment, I noticed that our outbound flight is scheduled for late November instead of December as intended. I am hoping to either correct the date or cancel the booking without any charges due to what seems like a technical issue. I have been on hold for over 40 minutes with the Berlin +[redacted]75 line, and couldn't get through. The London number is slightly better with a 10-minute wait, but it's still time-consuming.

I encountered an issue where my flight booking was duplicated, resulting in me making double payment due to a crash on Opodo's payment screen. Despite raising the problem on their Facebook page and filing a complaint with number [redacted], I did not receive a response. Opodo instructed me to cancel the duplicated flights, but the airlines were unable to process these cancellations as the booking references were invalid. Despite spending the entire day calling Opodo on Nov 25th, I only reached their Indian call center, which was unhelpful. Despite multiple promises to follow up within 24 hours, I never received any callbacks. Despite using their complaint procedure and having a complaint number for over a month, I have yet to hear back on the issue. The lack of customer service from Opodo is concerning, especially as the call center representatives seem unwilling to address complaints effectively.

Hello, my spouse Hubert C. made a reservation on October 14th for 6 flights (for a couple and 4 children) from CPT to HLA with reservation number [redacted] on 18/04/[redacted]. Yesterday, we discovered we needed to fly from Cape Town to OR Tambo International Airport in Johannesburg instead. Consequently, my husband arranged new flights for 6 people with reservation number [redacted] on the same day. We didn't purchase cancellation insurance as we are definitely traveling to celebrate our 20th anniversary with our 4 children. Could you kindly review our case and consider refunding the initial reservation due to our circumstances and the replacement booking made out of necessity? We eagerly await your positive response. Thank you for your attention to this matter. Best regards, Catherine and Hubert C.D.

Good evening, I'm not sure if my booking can still be considered... Here is the email I received yesterday, and I'm wondering what I should do. Dear customer, Your Opodo booking reference: <[redacted]> This email concerns your flight reservation. We are reaching out to inform you that during the processing of your booking request, the current price of your flight has changed. The new amount is now <[redacted].36 EUR>. We operate on a real-time availability system, meaning that as seats are booked, you may see fluctuations in prices. This occurs due to availability changes. We cannot guarantee a price until your booking is made, payment is completed, and tickets are issued. If you still wish to confirm your reservation, please let us know as soon as possible. If you require assistance with making a booking, please contact our Customer Service at: France: +33 (0)[redacted]75 Switzerland: [redacted] [redacted] [redacted] (2 CHF/min) / From abroad +34 [redacted]57 Thank you for contacting Opodo, and we hope to assist you again soon. Kind regards, Opodo Customer Service

I recently returned from a holiday and noticed a £[redacted].48 charge from Ryanair and an £18.03 fee from Opodo on my visa account on 13/11. Despite this, I have not received a booking number or e-ticket for a flight I supposedly booked through Opodo. The flight was from London to Knock Airport in Ireland on 20/12/19 returning on 03/01/20. Opodo has sent me emails on 13/11 and 14/11 requesting me to complete the booking, even though the quoted fare is £[redacted].48. I am hesitant to complete the booking now in case I end up with duplicate reservations. I am puzzled as to how the aforementioned charges were debited from my visa account if the booking was not finalized. I am eager for this issue to be resolved promptly as holiday flights tend to fill up fast during Christmas. Thank you, Michael A. P.

We accidentally double-booked a flight with Alitalia. The Opodo booking number is [redacted]. I used my Opodo ticket to fly to Catania, but my wife did not use hers. Alitalia refunded my ticket and agreed to refund my wife's ticket as well. They informed me that I need to request the refund through Opodo. Alitalia Customer Service advised me to contact Opodo so that they can initiate the standard ticket refund procedure, after which Alitalia will reimburse the money. The customer database at Alitalia is already set up for the refund process. Can you please kickstart this procedure for us? Thank you for your assistance. Regards, Ernst.

Hello, I am a bit upset. Yesterday, I requested my boarding passes for my upcoming flights with Air Asia. I will be traveling on December 5th from Bangkok to Bali and returning on the 17th of December from Bali to Bangkok. I provided passport information for myself and my companion, ensuring it was accurate. However, today I received our boarding passes with incorrect names. I need this issue resolved before our travel dates. Booking number for December 5th: RVCB5Z Booking number for December 17th: X1C3JW Passenger Names: - Emelie Lina Nording - Muhammad Jawad Bashir

Good afternoon, I made a booking from LIS to TMS on 21Jul with booking number [redacted] and later canceled it with refund ID [redacted]. The refund amount was supposed to be [redacted].31 EUR. After contacting my bank, they informed me that the refund was returned to Opodo's account due to my expired card. I have yet to receive the refund and would appreciate your assistance in resolving this issue. I look forward to hearing from you. Thank you!

Hello, I purchased a flight ticket from Opodo with reference number [redacted]. Can you please confirm if the payment has been fully processed? Both airlines have confirmed the booking so far, but I want to make sure there are no outstanding issues. Also, please confirm if reference number [redacted] applies to both flights. Thank you, Arilda

Hello, I have a reference number, but I'm still unable to get confirmation. I received an email requesting a special request for baggage, although I did not make such a request. Please provide me with the confirmation of booking reference number [redacted] with PNR PDBSZL. Whenever I request confirmation, it is always in process. Additionally, I have tried numerous times to contact the mobile number for customer service in other countries, but no one has answered. I do not have any special baggage, so please provide me with the confirmation.

I have been trying to cancel my flights since December 1, [redacted], but I have not been able to reach you at all. Thai Airways has canceled my flight on December 3, [redacted], from ZHR to BKK, so I also need to cancel my flight from BKK to CMB on January 3, [redacted]. I would like to know if I will receive a refund and how I can get in touch with all the details regarding the cancellation. My booking number is [redacted] for MRS. Catherine BERGER. I look forward to hearing from you soon, as it has been very challenging to contact you. I am frustrated that I haven't been able to cancel or change my flights easily. Thank you for your prompt response.

I need assistance canceling multiple bookings due to confusion with previous emails. Booking reference number [redacted] did not process, prompting me to make another booking, number [redacted]. I am now charged for both and wish to keep the original Wednesday, Dec 11th reservation while canceling the one for Dec 12th. Contacting the third-party service was unhelpful as they couldn't locate my bookings and claimed I had no cancellation status. This caused frustration and wasted my top-up charge on a call. Please help me resolve this issue. Thank you, Brett.

Dear Sir/Madam, I am writing to address an issue with a travel agency. I recently purchased two airline tickets from a company called Opodo, and upon review, discovered inaccuracies in the details. Seeking to cancel the flight within the 24-hour window indicated on the Opodo website, I contacted them, but was redirected to the airline due to its classification as a Low-Cost carrier. Attempting to cancel the ticket directly through the Low-Cost airline's website proved futile as they do not allow cancellations, despite it being less than 12 hours since the purchase. This experience has resulted in unnecessary financial loss. I kindly request the cancellation of this booking and a full refund. I anticipate a prompt resolution to this matter and would appreciate maintaining correspondence through this email address. Yours faithfully, Itzhak Feldman Booking Reference: [redacted] Lessinggasse 1 Wien 2 [redacted]

My father made a flight and car hire reservation through Opodo on May 30, [redacted] (booking reference GB[redacted]30). While booking the car, there was a dropdown asking for his age, which he entered as 80. Despite this, Opodo offered him a rental with Easirent, which he accepted. Upon arrival, Easirent refused to give him the car due to his age being over 75. Consequently, my parents had to book a hotel near the main motorway, resulting in daily taxi expenses ranging from £60-£[redacted]. They were also charged £[redacted].22 for the car rental that they never received. Despite requesting a refund, it was declined based on Easirent's age policy of 25-75, not mentioned on Opodo's site. The situation caused significant inconvenience and extra expenses, which I find unacceptable, especially for elderly individuals. I am seeking a refund for the car hire cost and compensation for the additional expenses incurred, totaling over £[redacted] alongside the £[redacted].22 paid for the car.

Hello, I've been trying to reach out without much success. Despite making phone calls, I was directed to email communication, which I haven't received. I have a plane ticket for two people to Thailand through Emirates booked via Opodo. I need to cancel one person and inquire about the refund process. Can you please contact me at the provided Italian phone number or email address? Thank you.

I recently made a booking with Turkish Airlines via Opodo and mistakenly used my SA ID number instead of my SA passport number. Upon realizing my error, I attempted to cancel and rebook with the correct information. Despite cancelling, both Opodo and Turkish Airlines have confirmed the cancellation. However, I have been charged R357.17 by Opodo and R6,[redacted].82 by Turkish Airlines. I have contacted Turkish Airlines, but they have indicated that the booking is cancelled. I urgently need assistance with this matter as I cannot afford to lose this money. The booking details are as follows: - Passenger: Lesley H Chiddy - Turkish Airlines flight MQEWRI - TK 45 on January 21st at 18:00 from CPT to Istanbul - TK [redacted] from Istanbul to LGW - Opodo reference: [redacted].

Subject: Booking [redacted] - Issue with Return Flight Regarding booking [redacted], our return flight from Bangkok with Cebu Pacific was not possible as we were not listed to board. This is puzzling as we had already made the payment. I had to rebook and pay for two new flights to avoid jeopardizing our connecting flights from Manila to Dumaguete. I kindly request prompt feedback from your end. Moreover, I find the communication with your company outdated, inconvenient, and not customer-friendly. I will provide you with my bank account details in due course for the settlement of my damages. Köbele

Hello, I would like to address an issue with my booking made through Opodo with the reference number HD3V8J. The handbag specifications listed are 56x46x25cm, which align with the airline's carry-on bag requirements. However, the Spirit Airlines issued ticket does not mention any carry-on bag being included. I have spoken to Spirit Airlines, and they have advised me that this discrepancy can be resolved through Opodo as the ticket was booked via your website. Please assist with resolving this matter promptly. If needed, I can provide a copy of the ticket for your review. Thank you for your attention to this matter. -Archana

Subject: High Charges for Flight Booking I recently booked a flight from Male to Colombo with the PIN Code [redacted] under the names Paul Fischer and Galina Leonova. The flight reference is MFXQ40. I was surprised to be charged EUR 48.90 for a one-hour flight for two passengers. As a loyal customer of Opodo for many years, I would appreciate a reduction in the fees. If this is not possible, I may have to consider booking directly with the airlines in the future. Thank you, Paul Fischer