Opodo Customer Service Issues

I need assistance with changing the flight for my children. Today, 04. 01.[redacted], they were supposed to fly from Abuja to Frankfurt with Turkish Airlines (reservation number: [redacted]) booked through OPODO. Sadly, one child tested positive for Corona, and another is now unwell with symptoms, so they cannot fly. The third child has no symptoms and will be traveling alone. The affected children need to postpone their flights for at least 14 days. I would appreciate guidance on how to reschedule their flights without losing the tickets. Thank you.

Dear Opodo Team, I am inquiring about my booking reference – [redacted], made in early October [redacted] for flights to and from Santiago de Compostela in Spain for four individuals. These flights, scheduled for July [redacted], departing from London Stansted, were canceled by Ryanair due to the ongoing pandemic. I have checked the refund status on your website, and it indicates that the refund has been processed and will be returned to the original payment method. Regrettably, I cannot recall the method of payment used for this booking. Could you kindly confirm the refund transaction details, including the payment method used? Additionally, I had also reserved 4 extra legroom seats, 2 checked bags (20kg), and 4 fast track passes for the outbound journey, with the same arrangements for the return journey, excluding the fast track which might have been booked directly with Ryanair. I am wondering if these additional services are included in the refund process. Thank you for your assistance.

In January [redacted], we made bookings through Opodo for flights and a hotel for 2 adults and 1 child. Unfortunately, due to Covid, our Easyjet flights were canceled, and the hotel was closed, resulting in us receiving a refund. Opodo advised us to seek the refund directly from Easyjet, and although we received full reimbursement from the hotel, Easyjet only provided a partial refund in Euros, leaving us £[redacted].60 short when the original payment was made in GBP. Despite Easyjet stating they would refund Opodo, they are unable to assist us with the difference, and Opodo has been unresponsive to our inquiries about this shortfall. We are seeking advice on how to recover the remaining amount since our transaction was primarily with Opodo, not Easyjet, and we should not be financially affected by the cancellation.

On 28th November [redacted], I booked four return flights to Vancouver from Gatwick Airport for myself, my wife, her mother, and Aunt through Opodo, costing £[redacted].25. The booking reference number is [redacted]. The flights were with Virgin Atlantic operated by West Jet. I canceled the flights around 11th May [redacted] due to Covid. I registered with Resolver on 12th May to request a refund from Virgin Atlantic. After many emails and calls, Opodo informed me they need refund authorization from the airline and assured me they are working on it. As of now, after [redacted] days since registering my claim with Opodo, and two months since the flight cancellation, I'm still waiting for the refund. Virgin Atlantic has mentioned that Opodo should be able to request the refund directly through their system. It's frustrating that Opodo is not providing the overdue refund when they have all the necessary information to do so.

Hello, Due to current circumstances, I prefer to receive a refund for my return flight with Vueling instead of a credit. I have not received any updates from you via phone or email for months. I am unable to reach anyone, and even on your website, I cannot make the request as I lack some of the required information. Please proceed with the refund accordingly. If a call is necessary, could you please provide a toll-free number to contact? Thank you for addressing this promptly. If not, legal action will be taken. Thank you, Mlle G. Marine You can reach me at [redacted] if needed. Booking: [redacted] AIRLINE REFERENCE: K1B9PR5 TL1C2R Flight VY [redacted] Venice to Paris TL1C2R Vueling

Hello, Opodo👍 I would like to express my gratitude for assisting me with organizing my trip to Egypt in January. My name is N.C. and I had reservation number [redacted] for my flights to Egypt and back to Germany. Additionally, I booked a transfer from Cairo Airport to Hotel Steinenberger and back on the 2nd day. I have a question regarding a payment of 54.99 euros that was requested from my bank today. The bank made the payment to you, but I am unsure why this amount was charged. I believe I have already settled all required payments in January. Kindly provide clarification on why this charge was made. I trust that if this was an error, it will be promptly resolved. Thank you for your attention. I look forward to receiving a response at my email address: [redacted]

Regarding my previous message, my name is Nicolae Cojocaru. I booked a round trip from Germany to Egypt in January. My reference number is [redacted]. I recently received a request from Opodo for an additional payment of 54.99 euros, which confused me as I had already paid for my flight and transfers via bank transfer. I previously had an incorrect booking which was canceled, and I received a refund from Opodo. I'm now unsure why this new charge has appeared. I wanted to provide the reference numbers for the taxi transfers to Cairo Airport: [redacted]2 and from the hotel to the airport: [redacted]3. I hope this can help resolve the issue. Please contact me via email at [redacted] Thank you for your assistance.

Hello, I have been trying to reach you since January 28th for a refund. On December 25th, I purchased a ticket for a friend but do not have the reservation number as it was not under my name. On January 28th, [redacted], €55 was deducted from my account without explanation. I had already paid for the full flight on December 25th, [redacted]. Despite numerous attempts to contact someone for assistance, I always get asked for the flight number, which I do not have due to the ticket not being in my name. I have sent emails and called your premium rate number, which cost me €21, without any response. I find it highly unfair for the company to take money from people like this and I am requesting a refund.

Hello,  I am contacting you regarding the refund of ticket KMHWGX under the name Félicité Etoa. There was a confusion due to a cancellation email I received from the site, which resulted in this ticket not being used. We had to purchase another ticket for her, so she ended up with two tickets, but the KMHWGX ticket was not used. I have been trying to call the service number for a week for a cancellation without success. I would like the refund to be credited back to the credit card I used for the purchase. Ticket Number: KMHWGX Passenger Name: Félicité Etoa Departure Journey 02/04/[redacted]: Geneva airport- Addis Ababa- Addis Ababa-Yaounde Return Journey 02/13/[redacted]: Yaounde- Addis Ababa- Addis Ababa-Geneva airport Card Number: [redacted] Name: Jeanne Etoundi Thank you very much, looking forward to hearing from you.

Hello, I'm requesting a refund for ticket KMHWGX in the name of Félicité Etoa. There was confusion due to a cancellation email I received from the site, which resulted in this ticket not being used. We had to purchase another ticket for her, resulting in her having two tickets, but the KMHWGX ticket was not used. I've been trying to call the service number for a week without success to request a refund. I would like the refund to be credited back to the credit card I used for the purchase. Ticket number: KMHWGX Passenger name: Félicité Etoa Departure journey 04.02.[redacted]: Geneva Airport-Addis Ababa-Addis Ababa-Yaounde Return journey 13.02.[redacted]: Yaounde-Addis Ababa-Addis Ababa-Geneva Airport Card number: [redacted] Name: Jeanne Etoundi Thank you very much, looking forward to hearing from you.

I had booked a flight to Indonesia for November 10, [redacted], but due to a lockdown just before, I had to cancel. I reached out to Opodo for a refund twice, but each time I called, I was put on hold for a long time. The first time, the call got disconnected after a significant wait, so I had to call again the next day. To my dismay, I later discovered that the number provided on their website was a premium rate and cost me over £50 when I got my phone bill. Whenever I try to check my refund status on the website, it just redirects me to my booking page. The total cost of the flight with insurance was £1,[redacted], and I am feeling quite frustrated being unable to get in touch with anyone or get updates on my refund. Regards, DB.

Hello! I purchased KLM tickets for a trip from Zurich to Barcelona with a layover in Amsterdam on January 27, [redacted] through Opodo. Due to sudden changes in the Covid regulations in the Netherlands, I had to provide a quick antigen test for transiting in Amsterdam, which I did not have. KLM offered me refundable travel vouchers. Since I won't be able to use them within a year, I requested a refund from KLM. However, they informed me that I need to request the refund through Opodo as the bookings were made with them. I understand that Opodo needs to be refunded by KLM first. Please advise me on how to proceed with the refund process through Opodo. Thank you for your help. Best wishes, Amandine

This morning, I booked a flight from SYD to ADL on the 28th of February. My booking number is [redacted]. I specifically purchased a bundle for 2 x 30kg suitcases but when I spoke to Jetstar, they said they can only see 1 x 30kg bag and that their passenger allowance is 40kg maximum. This discrepancy is causing me severe anxiety as I am currently in quarantine in Sydney. I urgently need assistance to rectify this issue as I have already paid for 2 heavy suitcases that are not reflected correctly on my booking. Your prompt help in correcting my booking to include the 2 x 30kg allowance I paid for would be greatly appreciated.

Dear Sir/Madam, I am writing regarding my booked trip with the following references: Opodo booking reference: [redacted]. Airline (Lufthansa) booking reference: TTBTWB. Yesterday, while reviewing my flight details, I discovered that my flight was canceled eight days ago without any prior notification. I am concerned as all my contact information is on file with Opodo. I would like to explore options to either reschedule the trip or receive a prompt refund to rebook my travels. I kindly request your immediate assistance in resolving this matter. Thank you. A. M. Amer 67 Vicarage Lane, London, E6 6DQ.

I have attempted to contact you on all the provided numbers without success. On January 25, [redacted], I purchased a ticket for a friend traveling from TIA to STN on a flight with Opodo booking reference [redacted] and airline booking reference WW653P. The funds were deducted from my bank account, and my friend completed the journey with Pegasus Airlines without any issues. Today, my bank informed me of a 54.99 eur charge attempt from Opodo Prime in Barcelona, which I did not authorize. I am concerned about the unauthorized transaction and have already blocked my debit card to prevent further charges. I am seeking compensation for this incident and await your prompt resolution. Failure to address this matter satisfactorily may lead me to pursue legal actions. As a travel agency professional, I expect the privacy violation against their customer policy to be compensated appropriately.

I have attempted to contact you on all the numbers provided by your company. On January 25, [redacted], I purchased a ticket for a friend's flight from TIA to STN (London). The payment was debited from my bank account. The passenger arrived at their destination with no issues flying with Pegasus Airlines. However, I recently received a notification from my bank regarding an unauthorized transaction from Opodo Prime in Barcelona. I did not authorize this transaction and am concerned about the security of my bank account. I have already blocked my debit card to prevent any further unauthorized charges. I am requesting compensation for these unauthorized actions and expect a prompt response and resolution from your company. If not addressed satisfactorily, I will have no choice but to pursue legal recourse. Please contact me via email at [redacted] at your earliest convenience.

J'ai été facturé de 54,90 € sans mon accord pour Opodo Prime, alors que je n'ai jamais demandé cela. Je vous demande instamment de me rembourser ce montant et d'annuler cet abonnement que je n'ai JAMAIS VALIDÉ. Il m'est impossible de vous contacter par téléphone depuis la France, ce que je trouve scandaleux. J'espère que vous allez rapidement rectifier la situation et me répondre en français.

My partner and I had a trip planned from Paris to Guadeloupe, intending to return in two weeks. Due to the COVID situation, our plans had to be adjusted. I mistakenly canceled the flight but later realized that rescheduling would be a better option. When I tried to reschedule, I was surprised to find the difference between my original tickets (priced at 760e) and the new ones was over 1200e. This discrepancy was confusing, as online the tickets were listed at 370e each, when factoring in baggage and insurance, I expected a difference of [redacted]-300e. The staff member mentioned the need to book in the upper economy class, with flights totaling around 2,000e, a drastic difference from the 470e per person listed on their website with the same conditions. Can anyone assist me in resolving this issue? Regards, Natalia

Last year, my flight was canceled, and I was given a voucher. Now, I am trying to use this voucher to book a different flight from Amsterdam to TUS on 18th Dec. returning on 7th Jan TUS to AMS. I found a good price at [redacted].02 euros per person, but KLM needs to confirm my voucher, delaying my booking process. Despite being reassured by Waru that I could still get the same price, the ticket now costs [redacted] euros. After spending over an hour on hold this morning trying to book my flight and use the voucher, I did not receive any assistance. I have been waiting for Opodo to call me back, but they have not been responsive. I expect better service after providing my voucher booking number, [redacted].

Subject: Reminder: Online Check-In Available for Your Flight to Cairo on 30 March Dear Emirates Team, I'm writing to remind you that online check-in is now open for your upcoming flight to Cairo on 30 March. Checking in online allows you to select your preferred seat, explore upgrade options, and skip the airport queues. Additionally, if you plan to bring extra baggage, you can enjoy special discounts by purchasing extra allowance online, saving you both time and money at the airport. Please stay informed about the latest travel regulations by visiting emirates.com before your departure. Ensure you have all the required travel documents for your destination. We are excited to have you on board your flight EK - [redacted] from Dubai International Airport (DXB) to Cairo International Airport (CAI) on 30 March at 21:55. We look forward to providing you with a pleasant travel experience. Warm regards, Viola Café