Opodo Customer Service Issues

I made flight bookings through Opodo with Ryanair for a trip from Manchester to Krakow scheduled for April 20th and returning on April 24th, [redacted]. Due to Covid, Ryanair canceled these flights in early April, making me eligible for a refund. After applying for the refunds, I have yet to receive them. Ryanair informed me yesterday that the refund for the outbound flight was processed to Opodo on August 28th, but the card number used did not match mine. Since I initially paid for the flights with one of my two cards back in January and have not received the refund from Opodo, I am unsure where the payment is. I have been unable to contact Opodo by phone for assistance. I am 80 years old and need guidance on how to retrieve the money that Opodo received from Ryanair but has not returned to me. Thank you for any help you can provide. - Ursula M.

I purchased return flight tickets to Tunisia with Tunisair through Opodo using booking reference [redacted] under my name Robert Philip Comelio. Tunisair has since canceled the flights, and I contacted Opodo on September 24, [redacted], to request a refund. They mentioned they would get back to me within 3 to 5 working days. After receiving an email explaining the delay, I now have a message directing me to manage my booking account on Opodo’s website to process the refund. However, I'm facing difficulties accessing the file and reaching them by phone as the provided helpline number seems to be invalid. I appreciate any guidance on how to communicate with them. Regards, Robert Philip Comelio

I am seeking a refund for unused flights from April 4th to April 13th, [redacted], with reservation number [redacted]. According to European passenger rights, I deserve a cash refund, not flight credit. I demand the reimbursement of the fares for the canceled flights, totaling [redacted]€ ([redacted],50€ per person). Our scheduled flight, BA6005 from Helsinki to New York, was not operational due to the COVID-19 pandemic travel restrictions. Hence, I insist on a direct refund to my bank account for the unused flights with British Airways, Iberia, and Finnair. The extended processing time of over 6 months is testing my patience, and I may need to seek assistance through European passenger rights if this matter is not resolved promptly.

Booking Reference: [redacted] Mrs. K. Lewin I am still awaiting a refund for my cancelled flights. The delay in repayment has been extensive. I have spent over four hours on the phone with Opodo, being transferred around and listening to irrelevant information. As I am currently unemployed due to the pandemic, I urgently require my funds returned. The inefficiency of this process has led me to request the refund within 14 days. Failure to do so will result in escalating my concerns to the financial ombudsman's office. Mrs. K. Lewin 3 Iversgate Close Rainham Gillingham Kent ME8 7PA

Booking Reference - [redacted] I want to share my experience with the airline changing my flight dates twice since the original booking. The first change was manageable, shifting just one day later. However, the second change was more significant, shortening the trip by a day, which was not acceptable to me. The airline offered a refund for these new dates, but as I booked through a third party, I had to reach out to them for assistance. My brother-in-law, who booked the same flights, swiftly received his refund by using the Whizz Air app. Despite contacting customer services last Wednesday (4th November) to request a refund and being promised a callback within 72 hours, I am still awaiting a response. I simply seek a refund for the unused flights, similar to what Whizz Air has offered directly.

Hello, I am writing to express my frustration with the handling of my refund for a cancelled flight with Brussels Airlines booked through Opodo. On April 4th, [redacted], the airline cancelled my flight, and I immediately requested a refund. Despite numerous calls to Opodo, I have been given conflicting information about the status of my refund. Each time I reach out, I am told it will be processed within 2-3 weeks, yet this process has been ongoing since July. I can no longer tolerate this lack of resolution and am now involving my bank and legal counsel to seek reimbursement. My booking reference with Opodo is [redacted] for a return flight to Douala, valued at £[redacted].24. I demand a prompt refund of my money as required by law when flights are cancelled by the airline. Enough is enough. I am eagerly awaiting the return of my funds. Thank you, Dr. CT

Dear Team, I am having difficulty reaching an Opodo Customer Service representative by phone due to an automated prompt requesting a booking code which I do not possess. I purchased an Austrian Airlines ticket through Opodo on August 7, [redacted], for €[redacted].31. The booking was made under my name for passenger Madame Catherine Lavanchy Hekimoglu, my sister. The flight occurred without any issues. Yet, I discovered an extra charge of €54.99 labeled "Opodo PRIME" on my bank statement dated September 30, [redacted], debited on September 7, [redacted]. I did not sign up for Opodo PRIME and have since sent a registered letter to Opodo in Paris on October 7, [redacted], demanding the cancellation of this subscription and a refund to my AXA Banque account under the name of Madame Clotilde Spignesi, with the IBAN: FR76 1[redacted] 9[redacted] [redacted] [redacted] and BIC: AXABFRPP. Despite my efforts, I have not received any response. Furthermore, I kindly request the removal of all my personal information from Opodo's systems to prevent any future unauthorized charges. Thank you for your cooperation. Best regards, Clotilde Spignesi

I contacted Wizz Air regarding my return flight from Larnaca, Cyprus, to Luton. At Larnaca airport, I was informed that I needed to pay 60 Euros for my suitcase to bring it on board. Wizz Air declined to refund the 60 Euros and directed me to contact Opodo, the platform through which I booked my return flights. I had paid for two suitcases, one weighing 32 kilos and the other 20 kilos, as I usually do. Despite this, Larnaca Airport staff insisted I had only paid for one suitcase and required an additional 60 Euros. I have consistently paid for my suitcases when traveling with Wizz Air in the past. I hope this matter can be resolved soon. Apologies for the delayed response as I have been dealing with health issues. Kind regards, Theodora Georgiou.

I recently purchased two round-trip flights from Luton, London, to Larnaca, Cyprus, via Opodo. Upon returning from my trip at Larnaca Airport, I was unexpectedly asked to pay 60 Euros to bring one of my suitcases back to London. Although I had already paid for two suitcases for the round trip when booking through Opodo, I was informed that without paying the additional fee, I would have to leave one suitcase behind. I had no choice but to pay the 60 Euros. I now seek a refund of this amount as it appears to be an error on Opodo's part. My booking date is A7DSUL, and my flight details are as follows: Departure: Wizz Air W9 [redacted] from Luton to Larnaca on 6/9/[redacted]. Return: Wizz Air W9 [redacted] from Larnaca on 20/9/[redacted]. Passenger details: Mr. I. Georgiou - 1 suitcase at 32kg Mrs. T. Georgiou - 1 suitcase at 20kg I kindly request assistance in obtaining a refund of the 60 Euros. Thank you for your help. Sincerely, T. Georgiou

I have a return ticket to Havana, Cuba booked through Opodo with Booking no. [redacted]. Iberia canceled my flight and suggested new dates that don't work for me. Opodo confirmed they are processing my refund for [redacted].81 Euros. However, I continue to receive flight information from Iberia as if the ticket wasn't canceled. I contacted Iberia, but they said only Opodo can cancel the ticket. I haven't been able to reach Opodo's customer service to address this issue. I need help ensuring that Iberia cancels the ticket and refunds my money. Thank you. - Roberto Acosta Moreno

My name is Jonathan Mathews, and I made an online booking with Reservation number: [redacted] through Opodo.com from Windhoek, Namibia to fly to Cape Town International Airport on a flight advertised on the Opodo website for November 20, [redacted], at 08:30 on WestAir flight WV912. I paid Opodo the full amount using my debit card as follows: Opodo; N$ [redacted].97, E-dreams: N$ [redacted].19. After processing the reservation, Opodo notified me that there was no collaboration agreement with West Air and offered alternative flights on the same day, which would take ten hours instead of the two-hour flight I booked. Despite attempts to reach them through provided call center numbers, I couldn't connect and sent an email requesting a refund. When I approached WestAir in Windhoek, I was informed they had no affiliation with Opodo. I am unsure if this situation is a scam. Attempts to contact E-dreams in Johannesburg were also unsuccessful. I urgently seek assistance for a full cash refund.

I am a Prime customer of Opodo with Reference No. [redacted]. I purchased an Emirates ticket to Hargeisa, Somaliland via Dubai on September 18, [redacted], for £[redacted].22. Unfortunately, the airline canceled my flight on October 19, [redacted]. I have already requested a cash refund, which has been processed, but I am still waiting for it more than a month later. As a Prime member, I expected better service. When can I expect to receive my refund? I utilized my business bank MasterCard for this purchase as it was a business trip. Looking forward to your prompt response.

Hello, I completed all the necessary details, including passport and visa information, to check the final price for a trip from HK to UK and Turkey. Even though I did not press the proceed button, I was surprised to find out that you already charged my UK account on Nov 23rd. I received emails from you asking me to complete the purchase and offering a bonus, but I had not confirmed the booking. I plan to take the same route but a few days later to meet my sister, whose itinerary is not finalized yet. I will confirm the details shortly. If the prices are similar for the later dates, we can find a solution. Otherwise, I would like a refund of the charged amount. Thank you, J.S.

Hello, my holiday to the Dominican Republic was canceled due to COVID-19 along with all my flights. I made full payment for the flights through you. I have reached out to Air France for a refund, and they mentioned that the refund needs to come from Opodo. My booking reference is [redacted], and the Airline reference is PVDT59. I am Ronald Duell of 19 Ballantrae Gardens, Douglas, Dundee, Scotland, UK. Traveling with me is my wife, Gail Duell. The payment account ending in [redacted] remains the same. I am hopeful that a reputable company like Opodo will resolve this matter promptly. Faithfully, R. Duell.

I am unable to reach my hotel, the Roi Soleil in Colmar, France, which was booked through your website. I cannot travel through the Turkish-Greece border at Ipsala due to conflicts between the two countries and also due to Covid-19 restrictions. The booking was for Mr. Anthony Williams from 2/12/20 to 3/12/20, with confirmation number [redacted][redacted]. I have tried contacting the hotel to cancel, but have not received a response. Kindly assist me with this cancellation and confirm that there will be no charges due to these unforeseen circumstances. Thank you, Anthony Williams.

I did not receive a confirmation email, so sadly, I do not have the 10-digit reference number needed. The phone numbers I tried all ask for the reference number to speak with someone, making it impossible to get assistance. Every time I request a resend of the email, they mention it will take 24 hours for a response, yet after trying multiple times over several days, no email has been received. Any help with a contact number not requiring the reference number would be greatly appreciated. Thank you, K.

My Ryanair flight was canceled in October [redacted], and I had booked it through OPODO. Ryanair has already refunded me, but I am still waiting for OPODO to refund me £[redacted].74. Despite contacting OPODO previously, I have not received the promised refund. It was initially said I would get the money in 7 days, but that did not happen. When I followed up, OPODO claimed they had submitted the refund request to finance. Since then, I have not heard back from them. I am looking for an update on the status of my refund. My booking reference with OPODO is [redacted], and I am Lisa T. The flights were from Stansted to Germany.

My flights from Naples to London City Airport, booked through Opodo, were canceled by Alitalia in April [redacted]. The flight was scheduled for the 22nd of June, [redacted]. I applied for a refund with Opodo on the 1st of May, [redacted], and have been following up without success. Opodo's website states that the refund is pending, but when I contacted their Chat Line yesterday, I was left waiting for 30 minutes after being told to hold on for 2 minutes by Vishakha and received no further assistance. I even left a one-star review on Opodo's website detailing my experience. Now, I am unable to even access the Chat Line for further assistance. It has been seven months since the cancellation, and I am still waiting for my refund for 2 tickets totaling £[redacted].

Dear Sir/Madam, I am writing to express my dissatisfaction with the service I received from your travel department. On November 27, [redacted], I was scheduled to fly with Virgin Atlantic VS-3 D52V6R at 10:52 am from London Heathrow. Upon arrival, I was informed that I could not travel due to transit restrictions through the US, a requirement I was unaware of at the time of booking. Despite numerous attempts to rectify the situation through your agent, I received no assistance and was unable to board the flight. After contacting the Customer Service Team at Opodo for help, I incurred significant expenses and experienced poor service while seeking a solution. My requests to speak with a manager were ignored, and I was left stranded in the UK without resolution. This experience fell below expected standards and I am seeking compensation for additional expenses, stress, and poor treatment. If a satisfactory response is not received within 14 days, I will escalate the matter further. I am requesting a full refund of the ticket cost. Kind Regards

Hello, I need help with my cancelled flight (booking reference [redacted]). I received a message that my refund request was denied. I spoke to Lufthansa, who confirmed I am eligible for a full refund and can issue a waiver to proceed with the refund. Despite multiple calls with agents, I have not made any progress. I am prepared to escalate this legally as I believe the issue lies with the agency, not the airline. I await an urgent and appropriate response. Nadja Elfving