Old Navy Customer Service Issues

I wanted to share my recent experience with Old Navy as a new customer. I received $50.00 in super cash, which I was excited to use by the deadline of December 12, [redacted]. However, when I tried to apply the code to my $[redacted].00 worth of items in my cart, I received a message saying they weren't eligible for the discount. Despite reading the terms multiple times, I couldn't find any information about certain items being excluded. I ultimately decided not to place an order due to this issue, which was disappointing as I had spent a lot of time selecting Christmas gifts. Thank you, Lisa S.

I mistakenly ordered the wrong size item for pick up on your website. I couldn't cancel the order, so I decided not to pick it up, hoping it would be automatically cancelled as mentioned. I then ordered the correct size item, but my account now shows the first item as picked up and no refund processed. Please assist with the refund for the first item, as I did not collect it. My order number is #7T9MP6.

I received an email on December 21st at 9:44 am advertising adult, girls, and toddlers' jeans on sale for $10. Despite not planning to go to town that day, the low price tempted me to visit the store. Unfortunately, upon arrival, I discovered that none of the women's jeans were actually priced at $10. This inconsistency left me feeling frustrated and deceived. I believe I was lured into the store under false pretenses. Given that there were many jeans at half price, I suggest providing a $15 off coupon for a future purchase to make up for this discrepancy and allow me to purchase the jeans as advertised. The holiday season is busy, and wasted time is particularly bothersome. As a loyal customer, I would appreciate your assistance in resolving this matter. Merry Christmas and Happy New Year!

I submitted an Old Navy credit card application and received an email asking me to complete my information. When I tried to access the next website, it wouldn't open to confirm if I was approved. However, it did mention that I'm approved for the rewards program. I'd like to clarify if this means I've been approved for the credit card and how I can obtain my card number to make purchases. My details are: Kolby Caskey, [redacted] Mauney Dr, Lincolnton, NC [redacted], DOB: 06/03/03, last four digits of my Social: [redacted], and my email: [redacted] Thank you for your assistance.

I returned a jacket recently because the sleeves were too short. I made the purchase on 11/26 and shipped the jacket back on Dec 6/21. The order number is #17L2VPK. Strangely, I received a credit for a shirt I returned at the same time, but not for the jacket. I tried contacting Customer Service multiple times, but each time I was given the runaround. During my last call a few days ago, the service representative blatantly lied to me, and seemed irritated. I was even asked to take a survey at the end, but I declined as I didn't want to get anyone in trouble. I simply want my $42 refund, as that's a significant amount of money to lose. Despite this issue, I genuinely love your clothes and this is the first problem I've experienced. Please assist me in resolving this matter. Best, Mary M. [redacted] Jonathan Road, Linden Va [redacted]

I wanted to share my love for the oversized women's mock-neck sweatshirt designer! I'm in awe of its design - the large armholes make it so comfy, and the absence of a constricting hood is perfect. The fit is great, no tight sleeves, and the cropped length solves my usual size issues. I live in a warm climate but still bought all 3 colors because I love them so much. Please pass on my feedback to headquarters and the designer. My new sweatshirts are truly amazing!

I received reward codes from someone to buy items from Old Navy. The codes worked well, and I got a great deal in August [redacted]. Later, in February [redacted], I couldn't make a purchase as my account was locked for supposed code abuse. I managed to place an order using my sister's account without any codes to avoid the lock. After contacting Old Navy, they informed me that using codes from others is not allowed and locked my account. I believe it was an honest mistake as the codes were valid. I'm puzzled why they would take such drastic actions for this issue. Both my sister's account and mine are now blocked, and I can't shop online anymore. I enjoy shopping at Old Navy and Gap for my family. I think this situation is unfair as people commonly share discount codes. I hope to get my account unlocked as I have no malicious intent.

Dear Old Navy, I am Sabrina Sciortino, a Junior at Victor Senior High School seeking sponsorship for the DECA International Career Development Conference. As a dedicated student involved in various school activities, I am excited about the opportunity to represent our school in Atlanta, Georgia, from April 21-24. DECA has been instrumental in enhancing my leadership and communication skills, preparing me for a future in marketing, finance, hospitality, and management. I am proud to have qualified for the Travel and Tourism event at the international level after competing regionally and statewide. However, the financial demands of this competition are significant, and I am reaching out in the hope that your business could support my participation. Any contribution would be greatly appreciated and will enable me to compete on a global stage, bringing back valuable experiences for my personal and professional growth. Your generosity will not only benefit me but also demonstrate your commitment to fostering young leaders in our community. I am grateful for your consideration and look forward to the opportunity to share the success of our DECA chapter with you. For sponsorship or inquiries, please reach out to [redacted] or our advisors at [redacted] and [redacted] Thank you for your support. Warm regards, Sabrina Sciortino

I had a disappointing experience at the Christina location in Delaware due to poor customer service. The associates were extremely rude and made snarky comments about me in front of me. When a price mistake occurred, instead of handling it professionally, one associate named Adam laughed arrogantly to their trainee. This behavior is unacceptable and has deterred me from wanting to shop at the store again. Even though I like the items Old Navy offers, I will now be buying clothes for myself and my children elsewhere. The manager showed little concern for what happened, offering a brief apology and walking away without addressing the rude associate. Such behavior being allowed by the manager only adds to my disappointment and lack of desire to return.

I am seeking a refund for my order from Old Navy. Here are the order details: - Ordered on: April 22, [redacted], at 12:31 PM EDT - Order number: 19GHMRK - Total cost: $33.50 for 3 items - Ordered from: oldnavy.com I got a notification that UPS couldn't deliver the package and contacted customer service to provide alternative delivery instructions. However, there was an issue with the billing information, even though the address I provided was correct. The order was canceled, and I was informed via email. I am disappointed with the poor communication and customer service experience. Despite being told the refund was processed, I have not received it yet. I am concerned about the oversight and would like to know when I can expect the refund.

During my visit to the Bend Oregon store, I came across a pair of pants that I liked, but I needed another pair. Despite my efforts to find assistance, I couldn't locate a staff member. When I finally approached the cash register, I felt a sense of reluctance to help me. The staff member made me wait while they checked for the pants I requested, and it seemed like they weren't eager to assist me. I noticed many empty racks in the store, with only 2 employees visible. The overall customer service gave off an unenthusiastic vibe, making me question if they truly value their customers. As a loyal customer who has spent a significant amount at Old Navy, this experience has left me disappointed and considering shopping elsewhere in the future. It's disheartening that customer care seems to be lacking in this store.

I encountered an error when trying to "check out" my bag. A message stated there were technical difficulties and advised to call customer service to complete the order. This issue persisted from 10 a.m. this morning until 1:18 p.m. on 5/29/[redacted]. I attempted different browsers thinking it could be related to my WiFi. Upon refreshing the page, some items had been removed from my bag as they are only reserved for 30 minutes. Unfortunately, I exceeded this time limit due to the checkout problem. Now, I am frustrated because I can't recall all the items I intended to purchase before, except for the ones no longer in the bag due to the time restriction.

Dear Customer Service, I am reaching out to express my disappointment with the current selection of jeggings. As a long-time customer, I have always loved the original style for its comfort and fit. However, the shift to only offering "super skinny" jeggings has been challenging, especially for those above a size 8 like myself. It seems necessary to size up to achieve a proper fit with this new style. The consistent stock issues have made it difficult for me to purchase jeggings lately. Despite recommending them to friends, I have been unable to find any in stock, even after making a long trip to the closest store. As a result, I have been trying to repair my current pairs that are wearing out from frequent use. I hope you can either bring back the original jegging style or increase production to meet the demand. While I enjoy shopping at your store for other items, having access to my favorite jeggings would keep me as a loyal customer. Thank you for your attention to this matter. Best, [Customer's Initials]

As a long-time Old Navy customer for over two decades, I have exclusively utilized my Old Navy card for all my back-to-school shopping. Recently, I encountered an issue where my card is no longer working, and I am unable to access my accumulated points. It appears that Old Navy has transitioned the card services to a new company, which I understand. However, the new policy of only allowing online bank statements is concerning to me. This change feels unjust to loyal customers like me who prefer receiving paper bills. By restricting payment options, it seems like Old Navy is unfairly singling out customers who do not use online banking. This decision is particularly worrisome considering the risks of online security breaches. I am disappointed in this approach and may have to reconsider shopping at Old Navy if this policy remains unchanged. I urge Old Navy to reconsider its stance on payment methods to avoid alienating more customers in the future.

I received my order, but unfortunately, it was missing most of the items. The order number is 1BS4HGX. The package only contained one item, the Gender-Neutral Matching Cow One-Piece Costume for Kids in size L. The items that are missing are as follows: 1. Gender-Neutral Matching Cow One-Piece Costume for Kids in size S 2. Gender-Neutral Matching Microfleece Hooded One-Piece Pajamas for Kids in size L 3. Gender-Neutral Matching Microfleece Hooded One-Piece Pajamas for Kids in size S 4. Printed Flannel Jogger Pajama Pants for Women in size L I hope this can be resolved soon. Thank you.

Today, I visited Old Navy in Cumberland, Atlanta, Georgia. I selected a pair of shoes that were marked as 40% off, but the young lady at the register claimed they were still $29.99. After a disagreement, the manager, Mo, got involved, and we argued about the pricing discrepancy. Despite being a loyal customer who spends a substantial amount at Old Navy, I was dissatisfied with how I was spoken to during this incident. The manager insisted that only the glitter shoes were on sale based on the signage's placement. When I checked another shoe, it rang up as $17.99, proving the mistake. Ultimately, Mo was frustrated and instructed the young lady to sell me the shoes for $17.99. Frustrated by the experience, I requested to speak with the store manager, Danny, who was unavailable at the time. Today's shopping trip was disappointing for me.

Hello, I wanted to share some feedback. As a plus-size customer, I've been a fan of your products and have spent nearly $[redacted] this year. Initially, I was pleased with your size inclusivity efforts. However, over the last few months, it seems that the styles offered cater mainly to slim individuals. While larger sizes are available, the clothing options are not appealing to me. The latest item I bought remains unworn in my dresser. I used to love your offerings, but now find that most tops are crop tops, which many plus-size women do not prefer. It's disheartening to see the limited choices, especially with dresses now being predominantly bodycon styles that are too tight for my taste. I usually turn to Old Navy for most of my clothing needs due to the lack of options for plus-size women. I hope you can provide a variety of styles that are not solely geared towards slimmer individuals, allowing for more flexibility in choices. I miss the previous range of tops and workout clothes that were not cropped or short in length. Thank you, Kristine Ewy.

I need to return an item that was purchased over 30 days ago. The package was delivered to the wrong address because my profile has not been updated since I moved. I am seeking an exception from Old Navy as I would like to exchange the item for a different fit. The order number is 1VX894P. I hope Old Navy can accommodate this request as the items were expensive. I am looking to exchange the athletic fit for a straight fit. Thank you.

I am currently attempting to place an order online, but I am encountering issues with resetting my password as I am not receiving the email for the reset. I have already contacted customer service and experienced difficulties with my order being placed without my name initially. Additionally, during an online chat today, another company offered to help reset my password for $56 after I had already provided my credit card information under the impression it would only cost $2 with a promised refund. Despite these interactions, my problem remains unresolved. This has caused me to miss out on savings through Rakuten and impacted my purchasing experience with Old Navy. Previously, I could still receive free shipping as a guest, but now I am required to sign in, and my password issues are hindering my ability to do so.

I recently placed an order online, but realized an hour later that it was being shipped to the wrong address. After contacting customer service, I was informed that the address couldn't be changed, and my order was canceled. Surprisingly, I received a shipping notification a few days later and was charged the full amount. During my follow-up call, I was advised that a refund could only be processed once the package was delivered to the incorrect address. This marks my third call, and I am seeking a refund as the order was initially supposed to be canceled.