OkCupid.com Customer Service Issues

My OkCupid account has been disabled, and I believe it may be due to a security concern related to a billing error while trying to renew my subscription. Last Friday, I logged in without issues to renew my subscription. However, after entering my visa card details to proceed with the transaction, I encountered difficulties as the window wouldn't close. Assuming an error, I re-entered my details and even tried with my debit card, facing the same issue. After finally managing to complete the transaction, I was asked to log in again and found my account disabled. I received emails regarding the failed transactions urging me to update my payment information, but I only saw these after my account was disabled. I had used a different credit card for a previous subscription renewal, and I am unsure why this occurred as there are no issues with my cards or bank account. Thank you.

I'm honestly not sure, it was my first day using the app. I really loved the idea of being able to meet people from other countries. It was my first time using a dating app. The last thing I did on my account was trying to pay for a basic subscription because I had 9 messages I wanted to check. I tried the payment process with my card, but it was rejected by the platform. Even the bank sent me an alert. After trying several times, OkCupid blocked my account, saying I violated the terms of the app. I hope to recover my account soon as I can't figure out the reason for the block. I take responsibility for any violations and am willing to make it right to keep using the app. That's all from my side. Sending regards.

Hello, I am unsure about the reason for the suspension of my account. It was my first day using the platform, and I loved the concept of connecting with others to potentially make friends or even find a relationship. However, after my battery died and I logged back in, I was surprised to find my account suspended for violating the app's regulations. I did not receive an explanation for my error. I simply request a review of my account to regain access, as I had attempted to deposit for a subscription, which was unsuccessful. My bank alerted me of this transaction. I ask that you please look into my situation and profile so I can continue using the app (OkCupid). If I breached any rules, kindly inform me so I can rectify it. Thank you for your attention. I hope to receive a prompt response. Here are my details and email.

Hello, I recently bought a premium subscription hoping this app would match my location, seen as I received around 10 likes in the first day. I was disappointed since I never saw any of those who liked me after going through profiles, which is why I upgraded. However, I soon discovered most were fake accounts, people from other countries, or just scammers. Since upgrading, the likes have decreased and stopped coming in. I am very unsatisfied with the product and am requesting a refund. The app did not meet my expectations and has been a waste of my money thus far. Please address this issue for me.

Hello, my name is Elizabeth, and I'm from Nigeria. I recently signed up for OkCupid inspired by my friend who found love on the platform. I linked my Facebook and Instagram accounts (@Mhizzcherry) to verify my profile. When I attempted to log in, I was surprised to discover my account had been banned. I'm unsure of the reason as I strive to abide by the rules. I yearn to find love after being single for five years. I implore you to review my situation and assist me in reinstating my account. I've connected with a promising 99% match, and I wish to continue our interaction. You can contact me at [redacted] I eagerly await your prompt intervention. Thank you for your attention, and I remain hopeful of finding love on your platform, similar to my friend's experience.

Dear OkCupid Team, I have been experiencing difficulty accessing my account under the name of Melanie Ebert since February. I accidentally signed in twice using a different email address ([redacted]) but never completed the registration process. I typically use the account associated with the email [redacted] I fear my account may have been locked due to this incident, which was unintentional as I only maintain one account. I kindly request your assistance in resolving this matter, as I am committed to adhering to OkCupid's guidelines and interacting with others respectfully. Your prompt action in reopening my account would be greatly appreciated, allowing me to reconnect with my contacts. Warm regards, Melanie Ebert

I've been attempting to purchase premium access, but despite receiving notifications that the payment was successful, my bank flagged it as a suspicious transaction. When I tried logging in through the website, it repeatedly indicated that it was logging me in but ultimately failed to do so. Entering the passcode also appeared to go through, but the login was unsuccessful. Strangely, after using the site without any issues for 10 minutes, I received a message stating that my account has been banned. I'm puzzled by these occurrences, as I've only been a user for a short while and have had minimal interaction. I'm certain that I have not violated any terms or conditions.

I need to cancel my subscription. When I try to do it on the app, it tells me I subscribed through Google and redirects me to my Google page where I can't find the subscription. Then it suggests I might have paid with my credit card, leading me back to the same loop. It seems like they make it difficult on purpose to keep charging users. I'm frustrated and want to cancel. The men on the site aren't worth the money, and it's unfair to face obstacles in unsubscribing.

I have been a paying member of your app for several years. I recently discovered that my account has been blocked, and I am uncertain as to the reason behind this action. I want to clarify that I have never engaged in any behavior that disrespects any gender. I still have two months left on my subscription, and I kindly ask for you to reconsider and reactivate my account. I can assure you that there will be no recurrence of any inappropriate conduct from my side, as I am committed to using the app responsibly. I am certain that I have always followed the rules while using this app. Your attention to this matter would be greatly appreciated. Thank you.

Hello! I'm encountering issues with logging in. I logged out and attempted to log back in. Accidentally, I selected "register" using my email address and name. I then tried to log in using a code sent via SMS, but received a message stating that my phone was not recognized. Despite entering the correct password (which I am sure of), I was unable to access my account. Following this, I requested a password reset via email, but did not receive the reset email. Your assistance in resolving this matter would be greatly appreciated. Thank you, Sarah.

Hello, I've had my account suspended for repeatedly uploading images that do not depict me. I intended to share pictures of my hobbies. The photos only featured nature and hobbies, nothing offensive, promotional, or involving other individuals. I was unaware that this was against the rules. Unfortunately, the emails explaining why the images were removed went to my spam folder, causing me to miss them. I now understand the guidelines and will ensure that I only upload photos of myself in the future. Would you kindly reactivate my account? Thank you.

I canceled my account a few weeks ago and asked for a refund due to not receiving matches within my desired location range. Despite canceling, I continued to receive messages from women in other countries instead of from the USA or my local area. Then, on 12/03/[redacted], I was billed $59.39 again, even though I had canceled my subscription. I also seek a refund for the $59.39 payment made on 11/04/[redacted], as the dating site did not respect my preferences and matched me with individuals from a different country.

I recently noticed a $9.99 charge on my Visa account from OK Cupid, but I have not signed up for their services. Upon checking their website, I realized that most of their services are free, so I am confused by this charge. I am unsure which email address was used to sign me up, as I have three emails and found no emails from OK Cupid in any of them. I believe there has been a mistake, and I would appreciate any assistance in resolving this issue. Thank you. -Robert M.

I had a profile on OkCupid where I answered many questions and had a positive experience. Unfortunately, one day my account was banned. I typically block rude users preemptively, but upon reflection, I recalled a specific conversation where I stood up for myself against a rude individual who may have reported me first. Despite my efforts to appeal the decision, I did not receive a response from the support team. I firmly believe that this outcome was unjust, as one person's negative behavior should not determine the fate of my account.

I deactivated my premium account some time ago. Today, on 15.12.[redacted] at 7:00 pm, I re-downloaded the app to cancel my subscription, but it charged me immediately and reactivated my membership for the next month. I managed to cancel it afterward, but I am now seeking a refund. I originally reactivated my account solely to terminate the subscription. Thank you for any assistance you can provide. My account's associated email is [redacted]

I am having trouble signing in or creating an account on your platform. I kindly request that all my emails and account information be permanently deleted from your records. This action will enable me to create a new account in the future if I decide to do so. Please remove my account associated with phone number [redacted] and the following email addresses: [redacted], [redacted], and [redacted] I had to make new email addresses to try to delete photos and account activity. Unfortunately, this has had unintended consequences, leading to potential hacking of my personal information.

Hello, I recently received an email informing me of a match, prompting me to log into my account using my phone number (+65 [redacted]3). To my dismay, I discovered that my account had been banned, rendering me unable to access it. I am seeking an appeal to lift the ban. From my perspective, I have abided by all rules and guidelines (feel free to review my profile) and am confused by this action. Could you kindly provide me with the reason for the ban so that I may prevent such issues in the future? Your assistance is greatly appreciated. Thank you.

I have been utilizing the online program for a few days now and recently upgraded to the premium plan. Today, I encountered an issue where a dialog box appeared on the right side of the page, obstructing half of the content and limiting my ability to navigate the site effectively. Despite trying to refresh the page, clicking on various buttons like cancel, minimize, or full screen, and even rebooting my computer, the dialog box remains persistent. I am eager to resolve this problem promptly as it is hindering my user experience and I wish to fully utilize the premium features I paid for.

I have encountered an issue with logging into my account on the app while having an important conversation with a girl. Despite receiving the verification codes via my phone number ***-[redacted], I am now facing a ban from the system, disrupting our lengthy chats. When attempting to log in via the website after forgetting my password, I was unsuccessful. Subsequently, I tried logging in on the app but received an account ban message, possibly due to multiple login attempts. I request assistance in resolving this matter promptly to continue communicating with the girl. I hope for a swift resolution and reinstatement of my account to avoid any misunderstandings. Please update me on the status of this issue to prevent any further miscommunication. Thank you for your attention to this matter. Warm regards, AJ.

Hello, I am here to appeal a ban that was placed on my account. I recently tried to log in after a year and a half only to find out that I have been banned. Support informed me that I was reported for an incident that occurred while I wasn't using my account, which seems impossible or a mistake. I am requesting a thorough review of my case in the hopes that the ban will be lifted. Upon reviewing my conversations, you will see that I have always been respectful. I believe it is unfair to be banned without a valid reason and I am eager to have my account reinstated.