OkCupid.com Customer Service Issues

I recently purchased a new computer and now I am unable to access my account on my old computer where I was automatically signed in. I am a current member but I can't locate my username or remember my correct password. This means I am unable to sign in to read or respond to messages. Additionally, I have noticed that OKCupid does not send me emails to inform me when men reply to my messages on my personal email. I would appreciate your assistance in regaining access to my account, as I messaged some interesting men early Sunday morning on my old computer, which I replaced with a new one last night, 12/23. It has been a few months since I last used my old username and password. Thank you for your help and happy holidays!

I've been inactive on OkCupid for a few months due to being in a relationship. After it ended, I returned today to respond to some messages but was surprised to find my account suspended for terms violations. I made sure my profile followed all guidelines and never sent any inappropriate messages. This situation is disappointing as I risk losing years' worth of matches and messages. OkCupid is my preferred dating app and losing access has left me frustrated.

I want to alert everyone about a man named Greg Voss who is unwell. He uses multiple email addresses and is active on numerous dating websites. Often, he doesn't have a profile picture. We've observed his presence on Match and Meetville. Greg provides authentic information on these platforms but also creates fake accounts. He has a problematic behavior of engaging in sexual activities and frequents dating sites, chat rooms, and video chatting apps. Greg uses texting apps and burner number apps to communicate with women, convincing them to send him photos. Despite being 39 years old with a teenage daughter and a son in their twenties, he deceives women, claiming to be younger and manipulates them emotionally. He works at Big Number One Motor Sports in Homewood, Alabama, and resides in Adamsville, Alabama. His real contact number is [redacted], and some of his email addresses are [redacted], [redacted], and [redacted]. It's essential to take action against individuals like him.

Dear community members, unfortunately, my profile has been suspended due to a terms violation. I have thoroughly reviewed the guidelines and am confident that I have not broken any rules. I suspect that my VPN usage may have triggered a spam filter leading to this unfair action. I'm genuinely here to connect with others and have invested significant effort into building my profile and engaging with questions. I kindly request a review of my situation to enable me to continue contributing valuable content. Your assistance in reactivating my account would be greatly appreciated. Thank you for your attention to this matter.

Good afternoon, I have noticed an unauthorized charge on my bank account for a service I did not sign up for. I suspect my card may have been cloned. I request that you cancel the charge and subscription associated with it. The card number where the charge was made is [redacted]. If I do not receive a confirmation of reimbursement within two business days, I will report this unauthorized charge to the police.

I can't remember my password. I've been an A List member of OkCupid through iTunes for a long time. I've attempted to reset my password several times, but I never receive any reset emails after clicking on the "forgot password" link and entering my email address. Even though I am still being charged for my membership via iTunes and receiving emails from OkCupid regarding potential matches, I am unable to log in to my account. Could someone please assist me with this issue?

Yesterday, I attempted to sign up for a 6-month premium membership on OKCupid. Unfortunately, after entering my credit card details, the transaction failed multiple times. Surprisingly, I later discovered that £[redacted] was deducted from my bank account despite the subscription failures. I reached out to their customer service team yesterday, but have yet to receive a response. I am eager to get a refund for the unauthorized charge.

Subject: Account Suspension Appeal Dear Okcupid Team, I hope this message finds you well. I have been a member of Okcupid for over a year now and have had a positive experience using the platform to connect with new people and create friendships. I am grateful for the opportunity. I recently discovered that my account has been suspended for a violation of the platform's policies. I have always made an effort to abide by Okcupid's rules and have never engaged in any misconduct or disrespectful behavior towards other users. I am puzzled by the suspension and believe it may have been a misunderstanding. I have even encountered some inappropriate behavior from other users, to which I have responded courteously. I kindly request that the Okcupid Support Team reviews my account and considers reactivating it. I value the community guidelines and strive to use the platform respectfully. I am hopeful for a positive resolution and appreciate your attention to this matter. Thank you for your time and consideration. Best regards, Erman U.

I'm having trouble contacting your customer service team to address an issue. I keep receiving emails prompting me to read an intro on your website, but when I click the link, I am only given the option to like someone else. Can you please assist me with this matter? My name is George Demetrios, also known as 'Oneandalone.' Thank you.

I'd like to report a user, Greg Voss, who is known to be dangerous and is using multiple fake accounts on various dating sites, such as Match and Meetville. Greg Voss uses the Instagram account voss924 and an app called Line 2 to create burner numbers and chat with women under fake names. He targets young women aged 18-25, lures them in with sweet talk, and manipulates them into sending him photos. Despite being a 39-year-old man with children, he presents himself as someone else online. Greg Voss is a sex addict who frequents dating sites, chat rooms, and video chatting apps to exploit women. He works at Big Number One Motor Sports in Homewood, Alabama, and resides in Adamsville, Alabama. Some of his known email addresses include [redacted] and [redacted] It is important to warn others about Greg Voss's deceptive behavior on dating platforms.

I find the swipe right or left feature frustrating. I accidentally swiped past several profiles while trying to view their photos. Now I can't see those profiles again, and they can't see me because of the rule against double dating if there's no mutual like. Please assist me in recovering the profiles I swiped left on, as I was interested in some. It would be nice to have a chance to read through their profiles completely. Additionally, users should have the option to chat without having to like each other first. Without chatting, it's hard to determine whether there's a connection or not. Thank you.

I am having trouble accessing my OkCupid account, as it keeps stating that either my email or password is incorrect. Despite attempting to reset my password, I have not received the password reset email. My account should be active, as I have not been notified of any deactivation or deletion. I have been a user of OkCupid for more than 3 years intermittently. I have already sought assistance from the OkCupid Help Center, but the issue persists. I would appreciate your help in resolving this matter and restoring my account access.

I used the app on the site and received three likes after paying for the basic service with my credit card. I successfully paid the fee and received a confirmation email. However, when trying to access the like messages on the app, the site won't open. On the app, there is a loading circle that keeps spinning, preventing me from navigating further. I'm unable to communicate with the women I matched with. Can you help me troubleshoot this issue?

I recently created an account on OkCupid and noticed significant changes since my last visit. Unfortunately, my phone is currently being repaired, which leaves me unable to login without using the mobile number verification. I am dissatisfied with the constant need for phone verification upon login and the lack of a direct email address to address my concerns or request a refund. I only used the service for two days before deciding to cancel, but I am unable to log in to the app to claim a refund. Despite attempting to request a refund online, the website froze, and I have been charged for a full month of service. The inability to change my phone number for verification due to my phone being in repairs adds to the frustration. OkCupid's strict rules regarding mobile verification have made the user experience stressful. I regret my decision to use OkCupid and would prefer using a different platform without such hassles.

I recently lost my job due to the pandemic and can't justify keeping my dating subscription when dating activities are limited. My subscription renewed today, unbeknownst to me, leading to a charge of sixty dollars I can't spare. Understanding the no-refund policy, I believe a small cancellation fee or a subscription extension until post-pandemic could be fair. Given the current global crisis and the slight oversight in missing the renewal deadline by a few hours, I hope for some assistance. It would be helpful to tweak my account so the subscription starts at a later date when the situation improves. I appreciate your service but feel discouraged by this experience.

I need assistance with deleting both of my accounts or updating the phone numbers associated with them. I am encountering issues with two of my emails and when I attempt to log in, a verification code is sent to my phone. However, upon entering the code, I receive an error message stating that no phone is linked to the account. This situation is preventing me from accessing my accounts, and I kindly request your help to resolve this matter. Emails: [redacted] [redacted] I would like to close one account and ensure that the other one is accessible. I am unable to use your website as both accounts seem to have technical difficulties, and I am unable to reset the passwords due to the phone number issues. Thank you for your attention to this matter.

I'm experiencing an issue where after messaging another member, the messaging box on the right side of the screen remains open and blocks access to other profiles and information on the site. I am unable to log out because the box covers the logout button. Even after closing and reopening the browser, the box is still there. I would appreciate specific instructions on how to resolve this so I can access the full functionality of the site. Thank you in advance for your assistance.

Dear OkCupid Customer Support, I am writing to inquire about the discontinuation of my OkCupid account. I have been a customer for several years without any previous issues. Recently, I had an interaction with a lady early in the year which I was unable to promptly respond to due to personal circumstances. I revisited her profile just before she disappeared, leading me to speculate about the reasons for her absence. Despite contacting OkCupid for help in reaching out to her, I was informed about privacy limitations, prompting me to create a second profile in her area with the same phone number to try to reconnect. However, this action led to the closure of both accounts due to a policy violation. I acknowledge my error and apologize for any misunderstanding. I value honesty and respect in my interactions on the platform. Though my attempts to explain the situation were unsuccessful, I hope for a reconsideration of my account status. Thank you for your attention to this matter. Sincerely, Randall Ruback

I want to report a user named Greg V. who has been using various email addresses on multiple dating sites. He often doesn't have a profile picture but we've uncovered his presence on Match and Meetville. Greg uses dating platforms, chat rooms, and video apps to interact with women. He is known to be a sex addict who manipulates women into sending him photos using text and burner number apps. Despite being 39 with a 16-year-old daughter and a 21-year-old son, he primarily targets women aged 18 to 25. Greg presents himself as sweet and romantic, gaining sympathy by sharing stories about his past relationships. Once he has your trust, he engages in sexting and exchanging pictures, though the images are usually not of him. He lies about his identity and age before cutting contact abruptly. Please take action against him. Greg's real name is Gregory V. and he works at Big Number One Motor Sports in Homewood, Alabama, residing in Adamsville, Alabama. His legit contact number is [redacted] and some of his email addresses include [redacted], [redacted], and [redacted].

I'm curious about why the picture of me overlooking the Mediterranean in Greece was taken down. This photo has been up for 3 years without any issues until I received a message stating it was either not of me or inappropriate. I want to express my disappointment as neither of these claims were true. It's puzzling that after all this time, suddenly there's an objection. It feels like I've been unfairly targeted, and I strongly believe my picture should be reinstated. Visiting Greece was a dream come true for me, and the photo holds sentimental value. If someone found a tasteful, fully clothed picture distasteful, then it seems like an isolated concern. I seek clarification on this matter.