Office Depot Corporate Office Customer Service Issues

I recently purchased the Realspace Magellan L-Shaped Desk and Hutch from Home Depot. Unfortunately, upon delivery, I discovered that the hutch had five broken pieces, and I received two Box 1 of 2 packages for the desk. Despite informing Home Depot, I encountered issues with receiving the correct replacement items. While the hutch replacement arrived early, the Box 2 of 2 for the desk is now overdue. Moreover, there have been problems with updating my contact information due to a recent move, which has caused further complications. Despite multiple attempts to rectify the situation through emails, calls, and negative reviews, the problem remains unresolved. At this point, I am considering disputing the charge with my credit card company. I urgently seek assistance in resolving this matter to regain functionality in my workspace. The original order number was [redacted]16-[redacted], and the returns/replacements are [redacted]42-[redacted] and [redacted]47-[redacted]. Thank you for your prompt attention to this issue.

We are a small growing business listed on Home Advisor as Mrs. Impeccable Cleaning. On 03/12/[redacted], I visited the Office Depot at [redacted] Beltline Rd Suite# [redacted] to purchase ink cartridges for payroll. I bought Epson [redacted] ink cartridges but had trouble with them once home as they appeared to be empty. Upon returning to the store, I spoke with Assistant Manager Chris Wommack. Despite explaining the cartridges were bought just 2 hours prior and were not working, he refused to take them back, stating they were empty. I contacted the store's helpline at 1-[redacted]-GO-DEPOT and was advised I could return the product since it was an in-store purchase. On my second attempt to exchange the cartridges, the manager still declined. I expressed my dissatisfaction at being treated unfairly and accused of theft. We will be taking our business elsewhere as a result of this unsatisfactory experience.

I have been attempting to have a project printed for a week now. The Daytona store printed it incorrectly, while the St. Augustine store managed to print it but closed before I could retrieve it. The store in Boca, where I currently live, declined to print it altogether due to its Disney-related content. I am a Graphic Design major at Lynn University, and both myself and my professor have never encountered any printing issues with projects involving well-known brands. I am perplexed as to why two other stores were willing to print the project while this one refused. Missing my deadline has put me at risk of failing the class, jeopardizing the significant investment I made in it.

I placed an order for an HP [redacted] mouse stylus and office on 2/18 and selected the 1-hour store pickup option. I arrived at the store, but the items were not available. It has been 3 days, and I have not received my order. The store mentioned I can only get a refund through corporate. As I work from home and rely on my computer, this situation is causing me inconvenience. I am frustrated with the lack of transparency and the rudeness of the staff. I request to receive the items I purchased without further delay. Selling products that are not in stock is unacceptable.

I am currently involved in a neighborhood project aimed at creating safer streets for cyclists, pedestrians, and families. This initiative includes the development of a green-space along a one-mile residential stretch in Seattle. To garner support from the City, we require assistance from local businesses like Office Depot. We kindly request a donation or store voucher equivalent to $[redacted] to purchase bright printing paper for flyers and signage. Additionally, we need laminated posters to withstand the rain. Our deadline for acquiring these supplies is the end of April, as we plan to distribute the material on May 1st. I am more than willing to provide further details if necessary and appreciate your support.

I placed an order (#[redacted]55-[redacted]) on 5/7/19 with expected delivery on 5/9/19 using Next Day Delivery. However, the item did not arrive. Upon calling customer service on 5/10, I was informed that the item had not been sent to UPS yet. James mentioned the warehouse was unaware of next day delivery, which seemed like a dishonest excuse. My request to speak to a manager led me to Jane, who clarified that the item purchased couldn't be shipped next day. This contradicts the information online stating same-day delivery if ordered by 2 pm. Jane promised to investigate and contact me by 5 pm, but I urgently needed the ink. The only nearby option, Office Depot, had the item, but I'm frustrated with their misleading information. I aim to file a complaint, but it's proving challenging with Office Depot's cumbersome process. Currently, the designated complaints contact is unavailable due to a meeting. How can I effectively file a complaint with Office Depot?

At the Auburn, Washington Office Depot on [redacted] at 6:03 PM, I made a purchase using a mixture of cash and a gift card. I later attempted to return the brand new, unopened items at the Federal Way store number [redacted], presenting the original receipt showing I paid $61 in cash and the rest with a gift card. However, upon returning the items, the store staff put the entire refund onto the gift card rather than returning the cash portion as indicated in Office Depot's return policy. The manager, Joe Carter, at store [redacted] was unhelpful and insisted that refunds were only issued to a merchandise card, which contradicts the stated policy. After a frustrating phone call, Joe gave me the online customer service number instead of the corporate office contact. It was necessary for me to educate the staff about their own return policy. I am seeking a refund in cash as per the original payment method.

I am currently at Office Max on Edgewood Blvd in Lansing, MI. The supervisor at the print center, Ashley, was very rude and refused to print copies for me at the store. When I tried to use the self-service copier and inserted my USB, it asked for my credit card information and attempted to charge $48 before I could make any copies. Ashley insisted that I had to use my own credit card and mentioned they are not supposed to print copies for Office Max customers. Despite explaining that I had received printouts from Office Max before, she begrudgingly agreed to do it once but was unpleasant throughout the interaction. I even took a picture showing the copier trying to overcharge my credit card without producing any copies.

This is the second time I've faced this issue, and it's becoming frustrating. I am referring to your store at the Spectrum in Tucson, Arizona on Irvington Road near i-19. I arrived by taxi as my car was sold, though that's not important. My intention was to make copies and use a computer. Upon asking the apparent manager, Louis, if I could rent a computer for store use, I was told it was not possible. Moving to the work stations, the employee mentioned a computer was available for use, but then said it was in use by his wife. I am stuck here on a Sunday, relying on a taxi, and now waiting at a bus stop due to this inconvenience. This is the second time I've been let down because the copiers were not functioning for personal use. I want to be compensated for this experience as I'm not satisfied. Feeling disrespected, I hope this situation can be resolved. My name is T. Bennett, and my phone number is [redacted]. I would appreciate a bit of consideration.

I placed an order for office furniture online on June 1st. After finding a mistake, I contacted customer service as advised, and canceled the first order. I then placed another order, received a shipment confirmation for both, and confirmed the first cancellation. However, on the scheduled delivery day of June 6th, I was informed that both orders were cancelled, although I had been charged for both. Despite efforts to resolve the issue, including receiving a discount on a new order, and refund requests for the cancelled orders, the money has not been returned to my account as of June 12th. Multiple calls to customer service have been unfruitful with broken promises from supervisors. I am frustrated with the situation and will not be using this company in the future.

I placed an order online for store pickup. The item was marked ready for pickup, and I received the confirmation email. When I arrived at the store close to closing time, I provided my name to the employee at the door. However, he seemed dismissive and claimed there was no order in the system while checking inside. I re-checked my phone, and the order status now showed as deleted - PF, which doesn't seem right. I believe the employee deleted the order himself as he mentioned there was no record and didn't seem willing to sell the laptop at that moment. Now, I am left with a pending $[redacted] charge for the laptop without receiving it, and I am struggling to resolve this issue with their customer service for the past two days.

I recently visited the store in St. Croix, US Virgin Islands in response to a flyer for a sale running from July 21 to July 27. Despite checking daily, the advertised Brenton Studio Jancy Low-Back Task Chair in blue ([redacted]) was unavailable. Employees mentioned there was still a large amount of merchandise to be unloaded, indicating the false advertising of product availability. Furthermore, the store's refusal to issue rain checks and their nonchalance towards customers' concerns is disappointing. I was only able to leave my contact information but remain skeptical of any follow-up. This recurring issue of advertised items not being in stock reflects poorly on their business practices.

Hello, I'm Emily O. and I supervise the Student Council at Waukesha West High School. I faced challenges trying to make an online purchase from your print shop to the Pewaukee Wisconsin store. The issue arose as I had to pay with a credit card, but it needed to be tax exempt due to being a school purchase. Despite my efforts over four days, I encountered difficulties. I initially contacted the store, but the long hold led me to disconnect. Subsequently, I called the 1-[redacted]-number and was informed that only credit card payments were accepted, directing me to email the tax exempt address. However, I was provided with the wrong email initially. Eventually, after much frustration and unanswered emails, I revisited the store and sought to speak with the Manager but faced extended hold times once more. The experience led me to opt for a different local company, which not only resolved the tax exemption issue but also saved me money. Though your company offers an efficient online design tool, I felt discouraged by the lack of support for situations beyond standard purchases.

I brought a pack of Avery labels to the front of the store to inquire about the size. The manager made a comment and positioned himself in a manner that made me feel accused of stealing, which I found distressing. When I addressed this, he mentioned he was almost going to tackle me, claiming it was a joke, but I found it offensive. This behavior is unacceptable and should be brought to the attention of corporate. I believe the staff should not approach customers in such an inappropriate way. Considering I am a returning customer who has had positive experiences at the printing department, I expect some form of compensation. I would like Office Depot to provide a discount or free product since the item I wanted was not available. I also think it's necessary for corporate to educate the manager on appropriate conduct. I look forward to your response.

I am writing to bring to your attention ongoing issues with Store #[redacted] at Office Depot. The store appears disorganized with instances of items being out of stock or staff unable to locate them. I have experienced difficulty in getting my flyers printed during my visits, with staff either ignoring me or being preoccupied with socializing or using their cell phones. On multiple occasions, I have been unable to have my printing needs met in a timely and professional manner. Despite my attempts to speak with the store manager, I have been told they are unavailable or on vacation, with no follow-up on my concerns. I am requesting to discuss these matters with the individual responsible for overseeing the General Manager of Store #[redacted]. Please contact me at [redacted]. Thank you for your attention to this matter. Sincerely, Theresa E. Parreco

FedEx issued two checks to reimburse me for artwork damaged during shipping. The first check was lost by OfficeMax, and another check was sent to OfficeMax #[redacted] in Albemarle, N.C. The manager was aware of the check's arrival via USPS but it sat in their mailbox for a week due to infrequent mail checking. The manager then sent the check for further processing in corporate by email and assured me of its prompt delivery. It has now been two weeks since then, with no check received. Despite speaking with the district manager, who promised to investigate and call back, I have not heard from him. As a former district manager myself, the lack of resolution for this simple issue is disappointing. I urge for a prompt and professional resolution to this matter. Thank you for your assistance.

Dear General Manager of Trump Hotels New York City Headquarters, I am writing from Uganda, East Africa, to extend warm greetings and best wishes for the upcoming Christmas holidays and the New Year. I kindly request your attention to review a partnership proposal on behalf of the Inter-Faith Aid Ministry International, our Anglican (Episcopal) partner organization based in the USA and Uganda. We are excited to invite you and the President of Trump Hotels to consider establishing an international supermarket in Uganda, specifically at a promising new location in Matugga Trading Center. The proposed site spans [redacted] acres of land ideal for business development, with the potential for a large-scale project including an underground main mall that could extend up to 12 floors. The estimated cost for land acquisition and construction of the initial phases is projected to be around $5.5 million, as labor costs in Uganda are budget-friendly. This invitation comes from Rev. David Seremba Sr., the Anglican Senior Chaplain/CEO/Founder of the Inter-Faith Aid Ministry International. We, as key members and loyal customers of your international supermarket, believe this venture could be mutually beneficial. Thank you for considering our proposal. Sincerely, Rev. D.S. Sr.

Hello, I hope you are having a great day! I am Ramya, a Business Development Executive at AB2 Consulting. We are a leading Technology Staffing vendor for Office Depot with an active MSA. It seems our previous point of contact at Office Depot has changed and we are not receiving new requirements. I kindly request your assistance in connecting me with the current HR Manager or the new point of contact. I have attached additional information about AB2 Consulting for your reference. AB2 is an IT Staffing provider serving clients in the US, including Fortune [redacted] companies. We offer contract consultants, permanent staff, and managed services in various IT roles. Our expertise includes e-commerce platforms such as Oracle Commerce (ATG), Endeca, Hybris, as well as Java, Microsoft, and IBM technologies. Please find more details in the attached document. I look forward to speaking with you about potential collaboration. Warm regards, Ramya Business Development Executive AB2 Consulting Inc. [redacted] Algonquin Rd, Suite [redacted] Rolling Meadows, IL, [redacted] Email: [redacted] Phone: [redacted] LinkedIn: linkedin.com/in/ramya-n-559a44169 Website: www.ab2consulting.com

I received a Realspace desk in Brushed Maple that arrived four days early but was the wrong color and had a cracked desktop. After a difficult return experience, I re-ordered the same desk. The replacement desk arrived today, but once again, it is the wrong color. Now, I am being asked to return it a second time and hope for the correct color next time. Considering I already waited nearly a month for a desk, I am hesitant to go through the process again without any guarantee that it will be correct. The poor customer service, which appears to blame me for being particular about the color, is disappointing and makes me reconsider shopping at this store in the future.

I visited the Temple City, CA store to print my restaurant's updated menu with new prices and borders. Daniel assisted me on February 5, [redacted], and took all the necessary details for the designers. However, it took 5 weeks for me to receive the correct format because mistakes kept happening during the proofing process. The delays caused by the design company in Long Beach, CA, have been frustrating, and I have incurred losses due to the prolonged wait. The staff at the Temple City store were understanding, but the design office's handling of the situation has left me upset. I was even charged $21 for additional corrections, which I found unreasonable given the circumstances. I am in need of copies and inquired about any discounts but was told none were available. This whole experience has been disappointing and unprofessional for a small family-owned business like mine. I hope for a satisfactory resolution to this matter. Thank you for your attention.