Office Depot Corporate Office Customer Service Issues

I recently bought a chair but returned it later, using a Vanilla Visa prepaid card ending in [redacted] for the purchase. Unfortunately, I discarded the card after using all the funds with no record of its details, such as the full number or security code. Consequently, I am unable to claim the $86.04 refund stored on the card. Despite my efforts to retrieve the funds, Vanilla cannot assist me without this essential information. After contacting Office Depot to explain my situation, I have made numerous calls and emails inquiring about receiving the refund in an alternative form. Office Depot mentioned they would attempt to send a check to the address they have on file, although I have not received any updates on this matter. I repeatedly receive emails about the refund being credited to the card used for the chair purchase, which is currently inaccessible to me.

I am Felecia Romar and you can reach me at [redacted]. I visited the store located at [redacted] Stagg Dr. in Beaumont, Texas. On 7/29/16, I paid $8.17 to fax some documents. However, upon reviewing my bank statement and receipt, I noticed I was actually charged $48.00. The receipt also incorrectly shows that I was given $40.00 in change, which is not true. This transaction was paid by credit, not debit. I spoke to the manager, Charles, about resolving this issue, but he was unsure of what to do and suggested I contact the corporate office. Despite calling the Corporate office six times, the issue remains unresolved. If this matter is not rectified, I will consider involving the news media and contacting the owner of Office Depot. It is disappointing that the manager was unable to assist in resolving this issue caused by the cashier. I only seek to get my $40.00 back and this experience has been frustrating and upsetting.

I called this morning after sending three emails to the copy center. When I asked the store associate if they could print them in advance, I was assured it would be ready by 10:30 AM. I arrived at 12:30 PM, but by 1:20 PM, I still had no copies and had a terrible experience with the store staff. My children and their mother waited in the car for over 30 minutes. The associate mentioned they were still downloading the files, even though I had sent them in two different sizes. I inquired multiple times about the status, but was met with eye-rolling and unhelpful responses. Despite my polite inquiries, the manager and cashier were also rude. I eventually learned from the Hollywood location that I could upload the files online and have them printed upon arrival. Due to the poor service at the Sunrise Boulevard store, I will be visiting the Sheridan location instead. The disrespectful attitude and lack of care from the staff made me feel uncomfortable. I hope this issue is addressed promptly by the corporate offices.

My spouse is currently employed at your Glenwood Springs Colorado store. On March 1, [redacted], she informed Human Resources that she no longer required health benefits as I have coverage starting March 1, [redacted]. It is now May 8, and deductions for health benefits continue from her pay. This extended period of over 2 months of paying for unnecessary benefits has put a strain on our finances as we are now paying double for coverage. Despite her numerous attempts to resolve this matter, it remains unresolved. I am reaching out for urgent assistance in addressing this issue promptly.

I am suspicious about Office Depot's online pricing practices, suspecting them of engaging in what may be considered a 'bait and switch' tactic. Initially, an item was listed at $[redacted], but when I revisited the site two days later, the price had increased to $[redacted]. This change occurred after I viewed the product, signed up for a 20% discount using my email address, and chose not to make the purchase. Following this, I received three emails offering a 15% discount, which I did not accept. Today, when I decided to buy the item, it was priced at $[redacted]. I have evidence of the $[redacted] listing as I saw an online banner on The New York Times website advertising the product for $[redacted], but upon clicking through to Office Depot's site, the price was $[redacted]. I suspect that individual online activity is being monitored to alter prices accordingly rather than a legitimate national price increase. I am considering the possibility of a class action lawsuit to investigate their data collection and pricing strategies. Ideally, I still hope to buy the product at the original $[redacted] price with the 20% discount, totaling $[redacted]. I am seeking advice on how to proceed with investigating their practices on a larger scale.

To Whom It May Concern, I want to express my disappointment with the service my father and I received at the Vicksburg, MS Office Depot last Thursday evening. Upon my father's request, I went to the store to help him print a family photo. Despite the lack of other customers, an employee named Chris did not assist my father, who struggles with technology, in sending an email to get the photo printed. I had to request the supervisor, Randy Ford, to help us out. Randy did a commendable job. I believe that all customers should be supported promptly, and it was disheartening to see my father struggle unnecessarily. I hope that Chris can be given further training on customer service and technology to prevent similar experiences for others. Sincerely, [initials]

For months, I noticed a lack of calls from clients and discovered my business card had the wrong phone number. I got the card at the Hiram store where the staff were nice. After speaking with three people about the error, I was informed the card couldn't be edited at the store. They suggested I redo it at home without charge. Unable to do so, Manager D advised me to pay and assured me of reimbursement. Upon returning to pick up the corrected cards, I was informed that there was a note not to issue a refund. Despite the issue not being about the money, but rather the handling of the situation, I felt deceived and unappreciated as a loyal customer at the Hiram store. It's disappointing how the matter was mishandled and the promise made was not kept. Though I don't place full blame for the wrong number on the store, when commitments are made to customers, they should be upheld.

My computer experienced significant issues while at Office Depot. It was kept there for over 15 days and not properly repaired. As a result, important data, including legal documents, was lost. My Outlook account is now disorganized with multiple confusing data downloads. The recovery drive was not utilized correctly, and my documents are now difficult to access in subfolders. I am seeking assistance to rectify these problems as I believe the technicians mishandled the repairs, leading to the hard drive failure and loss of data. I spent more than $[redacted] on what should have been an $18 repair. I am requesting reimbursement for the damages incurred. Please contact me to resolve this matter promptly.

I was charged three times for one item and had to call three times to find someone who understood English well enough to rectify the issue. I received this supposedly new computer with scratches and handprints all over it. When I tried to explain this to the representative, it took some effort to make her understand that the computer was already in my possession and was not in new condition. After a 10-minute conversation, she agreed to find a replacement, then said it was not available but offered to search for a similar product. I requested a refund instead to return the item. This has been the most terrible customer experience I have ever encountered. I used to be a regular customer, but now it is just too stressful. The refund will take five days, and I cannot return the item to the local store. It will also take days to process the refunds for the extra charges on this so-called "new computer." Is this considered customer service?

My company has been a client of Office Depot for three years. Billing is not being submitted according to our contract terms. Unfortunately, my sales representative, Chris Webb, is unresponsive and often delays responses. Despite assurances that the issue will be resolved in meetings, no solutions have been provided. We have not received invoices since April 30, [redacted], and now there are threats to discontinue service. Chris Webb refuses to provide an alternative contact or manager information. Our account numbers are: [redacted]5, [redacted]2, [redacted]2. I am in need of assistance in reaching Chris Webb's manager and resolving the billing issue. Frustrated, I hope for a swift resolution. Thank you. Jo L. Office Services Analyst at Encana Services Company, Ltd.

I was charged on my debit card for an item I ordered online but never received. The charge of $[redacted].79 is still showing on my Bank of America statement. The order number was [redacted]11-[redacted] for a Netgear router. Upon going to the San Bernardino Office Depot for pickup, I was informed it was not in stock. I later received an email confirming its unavailability, but this was after my unsuccessful pickup attempt. In urgent need of a router, I purchased one in-store with my debit card. The initial charge for the unavailable router persists on my BOA statement. I am requesting a refund for this charge.

I recently spoke with a customer service representative regarding an order that was supposedly shipped on Friday but has not arrived as of Saturday. The representative suggested canceling the order and placing a new one. However, I was not informed that I would receive a check refund for the canceled order and would have to pay again for the new one. Despite initially ordering at the local office depot for next-day delivery, the mix-up has left me frustrated on a Saturday with no resolution until Monday. When I requested to speak with a supervisor, I was told one wasn't available immediately and had to wait on hold. The supervisor's attempts to assist were not entirely satisfying. I am disappointed as I needed the items urgently for someone else. This experience has been far from the easy process I expected, making me uncertain about future purchases from Office Depot.

I am Arieann Pettway, an employee at Store [redacted], raising a concern regarding our store manager, Lisa Logan. I joined Office Depot on September 10th and initially worked three days. On a particular Friday, my phone disconnected, preventing outbound calls but still receiving messages. Lisa requested my current schedule for a new one and assumed my resignation when I couldn't respond due to my phone issue. The next incident occurred on September 24th after returning from a break. Lisa confronted me about extended breaks and inquired about break timings, pointing out performance concerns, facial expressions, and customer interactions. When questioned and observed discrepancies arose among managers. I felt targeted and overwhelmed by Lisa's overly critical approach. I seek resolution for this discomfort.

I placed an order for 30 items online for store pickup, and my credit card was charged. I received an email confirming my order was ready, but when I arrived, I was told only 2 items were available due to a pricing issue. I drove 40 miles for this and am disappointed. I expected better communication from Office Depot regarding stock availability. In the past, I would have been notified if an item was out of stock. I request that my full order be fulfilled as I paid in advance and received confirmation of availability for pickup.

I am very disappointed with the customer service at the Roosevelt Boulevard store in Philadelphia, PA. I called four times today to inquire about the pricing for an iPhone 6s screen repair and was never informed that repairs requested after 12 PM would be sent out. The price quoted over the phone was significantly lower than the $[redacted] charge upon arrival, with the explanation being a disconnect battery issue. The technician I encountered at 2:30 PM was rude and claimed to have given me multiple quotes over the phone, which was untrue. Since I do not live nearby, I may opt to try Office Max instead of my usual go-to, Staples. The only reason I considered using this store was for an in-store coupon, and I am thoroughly disappointed with the overall lack of service. This experience, including wasted time and gas, has left me with no desire to ever return to Office Max. In my opinion, an older phone repair costing $[redacted] and requiring it to be sent out is unreasonable, especially after being told it would be $[redacted] with a 25% coupon.

I am writing about my order placed on 08/06 under number [redacted]87-[redacted], which has been on hold for nearly four months. Despite receiving an in-stock alert for the Viewsonic XG2560, I was told the order remains on hold. After numerous unhelpful interactions with the support team, the latest agent assured me that the order would be shipped this week. However, given previous misleading estimates, I have little faith in this promise. I was given the excuse that the product took three months to build, which I find hard to believe. The agent was unable or unwilling to process a reorder from current stock. I inquired about alternative products like the Dell S2716DGR or the AW2518H as replacements. Despite running out of stock on the original item, the lack of transparency and unhelpful support have negatively impacted my view of Office Depot, a brand I used frequently for business needs. I hope for a resolution soon. Thank you.

I placed an order online for two filing cabinets expecting delivery on Tuesday. Upon trying to track the order, I found the link in the email to be malfunctioning. I discovered the delivery address shown was incorrect. After contacting customer service, I was told the address correction was urgent and that I would receive updates. However, no communication followed. Later, I learned the order had been attempted to be delivered to the wrong address on Monday, not Tuesday. Despite providing the correct address multiple times, the information was not updated, leading to further delivery issues. After numerous calls, I finally spoke to a supervisor who credited me for the cabinets. I then reordered in-store but received another email stating delivery to the wrong address. Frustrations continued as attempts to resolve the situation and process the refund were prolonged and unsatisfactory. The lack of clear communication and resolution efforts have left me feeling angry and dissatisfied with the service received.

I attempted to complete the survey on survey.officedepot.com with the code 15CV H7V9 N9X4, but unfortunately, the system was not functioning. I contacted customer service, and even the agent on the phone was unable to make the survey system work. Here is what happened: I visited the Office Depot in Lakewood, WA, hoping to purchase specific items I had seen online. Despite the website showing they had the items in stock, they were not available at the store. I bought a different item instead, and during checkout, I met Phillip, a store associate. I shared my disappointment with him, and he empathized with my situation. Phillip went above and beyond by checking for the items personally, then offered to order them in-store without any shipping fees. His exceptional customer service, understanding, and willingness to help have made me a loyal customer despite the store's distance from my home. I plan to return because of Phillip's outstanding help and kindness. Please convey my gratitude to him for his exceptional service.

For the past two years, we've been searching various stores to find the Brand Premium Leatherette 1" Presentation View Binders (item #[redacted]) in the colors we require - blue one year, red the next, and back to blue now. It's frustrating that we can't seem to order these binders in the specific colors we need. Despite being informed that they are only available in an assortment, individual binders are occasionally found in stores but in limited quantities. It's perplexing why this item can't be produced in individual colors like other binders. Office Depot manufactures this product, and it's unclear why a decision was made to only offer it as an assortment. We have an upcoming client event in 2 and a half weeks, and once again, we're faced with the challenge of locating 50 blue binders. This lack of flexibility doesn't seem customer-friendly. Despite speaking with several Office Depot account agents, no solutions have been provided. We're hoping that someone higher up can approve the availability of the specific blue binders we require for our event. The alternative options suggested do not match the quality of these binders. We urge Office Depot to address this issue promptly.

I would like to share my recent experience at the Richmond Heights, MO location. I have been a customer there for many years, especially in the Copy/Print section. Brandy used to work there and was incredibly helpful. However, since she left, I have had numerous issues. On my recent visit, the manager or assistant manager was extremely rude to me for the third time. They accused me of being rude and claimed that everyone in the store was "afraid of" me. The service has been slow and inefficient, taking over 30 minutes for a simple task like cutting copies evenly. The manager was so disrespectful that I almost cried. Despite my firmness in requesting a basic service, I was labeled as obnoxious and loud, which is simply not true based on my professional background. I even had my feedback receipt cut off, hindering me from leaving a review. I am appalled by the manager's behavior and would like to speak to someone about this. Their unprofessionalism is unacceptable in a customer service setting.