Office Depot Corporate Office Customer Service Issues

Order #[redacted]89 placed on 3/8 is missing. Despite multiple assurances of its delivery, I discovered it was canceled without my knowledge. On 3/20, during a phone call, they informed me of the order issue and assured a refund. However, as of now, I have yet to see any refund on PayPal or in my bank transactions. They mentioned sending a replacement file cabinet, order #[redacted]84, scheduled for delivery on 3/24, but it did not arrive, and they can't provide delivery details. I request the promised refund for the initial order and either the file cabinet I purchased or an immediate refund for the second order. If unresolved, I will pursue another file cabinet from a different source.

I recently purchased a desk and a chair from Office Depot. The chair was fine, but unfortunately, the desk was too big, so I requested a return. The total cost for the desk at the time of purchase was $[redacted].54, with free delivery in New Jersey. Upon return, they adjusted the sale price down to $[redacted].99 and the tax to $18.55. However, I noticed that I was not refunded the tax amount of $18.62. It seems they manipulated the numbers in their system to avoid refunding me the full amount. I dealt with Irene Shanahan at the Edison New Jersey Office Depot, who was helpful but seemed unable to rectify the situation. My name is Donald H. Jr. My order number was [redacted] for the desk [redacted]. I bought a cherry desk priced around $[redacted].99. I urge you to contact Office Depot or my credit card company, Mercury Credit Card at 1-[redacted], to address this discrepancy. Thank you for your assistance.

During my September [redacted] trip to Bellevue, Washington, I purchased a computer and paid for Microsoft Word. Though I bought it with cash and misplaced the receipt, I faced issues with the laptop. I later shopped at Office Depot in Thornton, Colorado, using my profile credit card for additional items. The Thornton store couldn’t provide a receipt for the Bellevue purchase, so I contacted the Florida Office Depot, resulting in a delayed email receipt. However, it incorrectly listed a MasterCard instead of cash, likely from my profile. As a loyal Office Depot customer, I encountered difficulties when trying to return the Word program or transfer it to my new desktop. Despite several attempts, the Thornton store wouldn't cooperate. For further assistance, please reach out to me. Thank you, Jesus John Hernandez [redacted] Lowell Blvd. Denver, Colorado [redacted] [redacted] [redacted]

I recently bought an all-in-one computer, but it was not the one I ordered. I have tried contacting the sales person multiple times to no avail. Additionally, I did not receive some other items I ordered. My computer is still unopened as I have been unable to use it. I was informed I could not return it due to Covid, but it has been since March and I still have not received the correct one. I need a DVD drive for my office and this one does not have it. I ordered a 1TB hard drive, but this one only has 256GB. My insurance company purchased this for my self-care needs and I am really in need of the right product. The salesperson was disrespectful, suggesting I get an external DVD instead. I want what I ordered. This has been causing me a lot of stress, and I urgently need a resolution. Thank you. - Joni A.

I contacted customer service about an online printer purchase from Office Depot, delivered on 9/1/20. After minimal use, the ink ran out. The response I received stating that the cartridges were "TOO EXPENSIVE" to replace by a supervisor was not acceptable. I was offered a discount on new cartridges or to contact Epson, which was unsatisfactory since I bought the printer at Office Depot. I spoke to various representatives, experiencing disconnections and unhelpful responses. I was upset about being told the printer cartridges were too expensive for replacement. Despite mentioning the defective product purchased in September [redacted], I was only reminded of the 30-day return policy. Requesting corporate contact information led to confusion with incorrect phone numbers provided. This experience has led to my decision to no longer be an Office Depot customer due to the poor customer service and lack of product support.

I recently purchased a cherry wood desk and two chairs. However, upon opening the desk at home, I realized it was the wrong color. I contacted the store to arrange for a return due to the large size of the desk, but they refused to pick it up. Despite explaining the error was on their end, they were unhelpful. Speaking with customer support and the corporate office didn't yield any results either. I feel frustrated and unsupported in resolving this issue as I specifically requested cherry wood but received a crimson desk that doesn't match my home office. Being a 66-year-old with health problems, the weight of the desk makes it challenging to return without assistance. I would appreciate any support in rectifying this situation.

On November 2nd, I purchased a new Lenovo laptop at Office Max in Evanston, Illinois, for $[redacted].99. Initially, I thought this charge was solely for data transfer from my old computer to the new one. It turned out to be a payment for a year of tech service, which was assigned to the wrong email account. On July 14th, I paid an additional $[redacted].99 for tech service when I brought my laptop in for repairs. Recently, I noticed a $[redacted].99 charge on my credit card, which was eventually refunded. Due to the tech error, I have essentially paid for the service twice. I believe I am owed a credit refund as I have overpaid. My calculations indicate that the credit due should amount to $40.32, considering the duration of service. I have raised this issue multiple times with no response. I kindly request that a credit be issued to my credit card promptly. Thank you for your attention to this matter. - J. Arkes

I recently purchased a computer from the store and encountered various issues with my order. Despite being told the memory was upgradable, I later found out it was soldered to the board. When trying to cancel my order, I was given incorrect information by customer service and the resolution team. They assured me the order would be canceled but it ended up shipping anyway. I called back to speak to a supervisor, who initiated a refund and promised to handle the situation with the shipping company. However, the package still shipped, and I am concerned about it being left unattended in my apartment building. I need someone from corporate to address this situation promptly as I have been misled at every point of contact.

On December 6, [redacted], I placed an order online at Office Depot and opted for assembly as I couldn't do it myself. I quickly received an email stating the item was out of stock and couldn't be assembled. Despite canceling the order and being promised a refund, I was surprised on December 8th to receive a shipment confirmation. After numerous calls, the item arrived, and I arranged for a pickup by UPS on December 14 with a guaranteed refund two days later. Frustrated by the delay in crediting my account, I have been calling daily to no avail. Today, after a lengthy hold, I was promised a call back from a supervisor, but it has been over 30 minutes. It seems Office Depot is indifferent to my urgent need for the refund, especially during the holiday season and the ongoing Covid situation. I feel like they prioritize their own financial interests over customer satisfaction.

To the relevant party, I am writing to address a formal complaint regarding a manager at the store located at [redacted] N Carrollton Ave in New Orleans, LA. As a loyal VIP member for several years, I frequent the same store regularly. Despite preferring anonymity, most employees are familiar with me. While company policy dictates that staff offer assistance, I consistently decline. I visit this establishment at least 2-3 times weekly. The store manager, an older woman with silver-white hair, has unfortunately driven me to cease my patronage. Upon my entrance, she consistently inquires if I require assistance, to which I politely refuse. Despite this, she proceeds to shadow me throughout the store, persistently questioning my needs. This behavior has escalated to the point where I now hasten through the aisles to evade her, as she disregards my indications that I require no help and wish to browse undisturbed. Being on the autism spectrum, I have even resorted to physically avoiding her within the store. Today marked the climax of this situation, as I abruptly exited to prevent a potential confrontation that could have been distressing for both parties. Other employees display more awareness and empathy towards my situation, as they have observed these uncomfortable interactions on numerous occasions. No individual, under any circumstances, should endure such distress or dread when considering a routine visit to a store. Regrettably, I am compelled to discontinue my patronage of this location and will resort to utilizing online retailers like Amazon. Thank you for your attention to this matter. Sincerely, [Initials] Sent from ProtonMail mobile

Dear Office Depot Customer Service, I am writing to express my disappointment with recent experiences at your Jacksonville Baymeadows store. As a loyal customer for many years, I have spent a significant amount of money on Office Depot's products and services across various locations. In the past, I have always received exceptional service from general managers like Mr. Geiger, Matt, and Thomas. However, the recent decline in customer service has left me upset. I am also interested in discussing the current quality of Office Depot products. I would appreciate it if someone could contact me to address these concerns. Sincerely, E. James Kalal Mel Bay Publishing Inc. Author and Recording Artist

It is frustrating that stores in my area keep closing. The closest location now requires traveling to another state. I used to rely on the Germantown, MD store, then switched to the Gaithersburg, MD store, both of which are now closed. While I understand the option to shop online, it comes with delivery charges, and I miss the opportunity to explore products in-store for unique solutions. Despite ongoing email promotions, the hidden delivery fees deter me from shopping at your stores again. Furthermore, attempts to contact your corporate phone number have been unsuccessful.

I have been a loyal Office Depot customer for over 20 years and have always had great service until my recent visit on Tuesday, March 16th, [redacted]. I went in feeling cold and tired to make a copy from my computer and was met by an employee named Brian Ortiz who was unhelpful, rude, and seemed arrogant. Despite asking for assistance, he was dismissive and uncooperative. Eventually, another employee stepped in, resolved the issue, and printed my copy, showing much more professionalism and kindness. When I tried to explain the situation to Brian, he was confrontational and asked me to leave the store without considering my circumstances. This experience was appalling and does not reflect the standard of service I am used to at Office Depot. Due to this incident with Brian Ortiz, I have decided to no longer shop at Office Depot and will be turning to Amazon for my future office supply needs. I am deeply disappointed in the lack of customer care displayed.

I recently purchased a Brenton Studio Ruzzi Mid-Back Managers Chair in black from Office Depot. However, the chair did not arrive on the expected date of March 23. Despite multiple attempts to contact the store, I have not been able to reach a manager to address this issue. I even went to the store to request a refund for order #[redacted]14-[redacted] placed on March 17, [redacted]. The service manager, Randall McCain, was not available and has not returned my call from a week ago. As of now, I have not received the $89.77 refund back to my debit card. I am disappointed with the lack of response from Office Depot and simply want my refund processed promptly. I was told refunds typically take 24-48 hours, but this has not been the case in my situation. I would appreciate a swift resolution to this matter.

I have been subscribed and making payments for a service for the past three years with automatic deductions. Despite initially being told it expired after a year, I have continued to pay since [redacted] without receiving the service after the first year. Now, when requesting a refund, I am being informed it's not possible. Additionally, my subscription was canceled without my authorization. After being hung up on twice today, I find this behavior unprofessional. One representative mentioned I canceled, while another stated they need to wait until next Tuesday to look into it. Confusingly, one representative said I have service until April 7, but I received an email saying it was canceled. After 23 months of $15 monthly deductions, I am seeking a refund for the period I have paid without receiving the service.

I made a purchase of a HP ALL IN ONE at Office Depot on 2/22/[redacted]. I paid using a $[redacted] gift card, leaving a balance of $[redacted].84. Office Depot created a new order for the item due to a backlog issue without my consent, charging me the full $[redacted].84. Despite cancelling the order and receiving a credit for $[redacted].84, I have not been refunded the $[redacted] from the gift card balance. They promised to send a $[redacted] e-gift card, but I never received it. I feel like my money was taken without permission. I no longer wish to engage with Office Depot and simply want a cash refund of $[redacted], the original value of the gift card. I have no intention of making any further purchases from this company.

I visited the Webster, Texas Office Depot on Friday. Despite the advertised sale price of $3.99 for a pack of 4 Tubi RBI rollerball pens, they refused to sell it to me at that price. I reached out to a Boca Raton employee who confirmed the price but later encountered the same issue at the Pasadena store. They offered it for $4.99 instead. It seems there is a discrepancy between stores regarding sale prices. I also checked your website which still shows the pens on sale for $3.99.

On May 14, [redacted], I placed an order #[redacted]22 for a Ring Chime. Upon receiving it on May 17th, I discovered it was defective. I called customer service as advised by Ring associates after failing to activate the unit. I was told a return label would be sent in 5-7 business days, but it was never received. Despite follow-up calls, scheduled pickups on June 9th and June 28th did not occur, with erroneous reports of no one being home. I reside with two seniors, so this information is inaccurate. After a fourth attempt through chat, I was informed the matter was escalated to the resolution team under #[redacted]6. I seek the return of the unit and a refund of my payment.

Dear Customer Service, Yesterday, I spent significant time on hold in an attempt to discuss our account. I appreciate James' assistance, although he was the only person I could connect with. Upon being transferred to the Business Department, I endured a lengthy wait due to the high call volume. Our recent deliveries have been problematic as the orders were left at the wrong building without prior notification. This resulted in a cumbersome and difficult exercise for us to retrieve the heavy packages. Our previous experience with other suppliers was significantly better. The disregard for proper delivery procedures is unacceptable, especially considering the weight and inconvenience. Unfortunately, we did not receive the necessary Order Summary Packing List for billing purposes. I kindly request two things: an acknowledgment of this message and assurance that our future orders will be delivered directly to our office. If these requests cannot be met, we may need to reassess our partnership with your company. Thank you, Sandra C. Office Assistant [redacted] Cummings Center Suite 408J Beverly, MA [redacted]

Today, I tried to purchase an Ambir Travel Scanner online for $[redacted].99 and was promised a 20% discount with an email submission. The coupon didn't work, so I called customer service and spoke with Nico from another country. After a long process of trying to locate my account, he found it and offered a different 20% off coupon, lowering the price to $[redacted].xx. However, the total cost he stated kept changing, starting at $49.95, then $32.57, and finally $9.95 after shipping charges. When I requested to speak to a supervisor, I was transferred multiple times, waited for a call back, and eventually talked to Kenny F from Texas, who couldn't find my account at first. He needed a supervisor's authorization for the discount and never returned to the call. After spending 2.25 hours on this frustrating experience, I still didn't get the Travel Scanner I wanted. It was a terrible customer service experience with Office Depot/OfficeMax.