OfferUp Customer Service Issues

Hello, I posted an item for sale and received a message from a potential buyer. We agreed on a price, and she came to pick up the item at my residence. After exchanging money, I realized that the $20 bills were counterfeit. Unfortunately, I couldn't find any contact information to reach out to her. I am eager to discuss this situation further and understand why the messages and details disappeared. Please get in touch with me. Thank you.

I sent a pair of shoes to a persistent customer who bought them during a sale. Due to various reasons, I missed sending them out multiple times, but finally shipped the shoes using the initial purchase sale address label. The customer, however, has not returned the shoes or paid me despite our conversations. I sent a perfectly good pair of Gucci shoes, and now I am waiting for my payment – that's all I want.

On June 9th, I purchased a Milwaukee hammer drill 3rd gen and two 5.0 batteries from seller Jesse. The batteries were $[redacted].00 each, and the drill cost $[redacted].00, making a total of $[redacted].00. However, Jesse has not shipped my items yet and is not providing any shipping information. I need Jesse to ship the items, provide tracking information, or refund my money promptly. This situation needs to be resolved as soon as possible. Thank you.

I encountered an issue while trying to contact sellers through the iOS app and website. I received a notification rejecting my message, asking me to sign up with TruYou to proceed with my $40 kitchen frying pan purchase. I am being prompted to provide a picture of my ID, which I find unacceptable. Whenever I try to reply to a seller who previously messaged me, I input my response and receive a red exclamation mark, prompting me to "Join TruYou" to proceed. While I had no problem communicating with this seller in the past few days, this obstacle now prevents me from contacting any sellers I had previous conversations with. Despite this, I can still receive messages from them.

I recently had a listing removed from OfferUp because they claimed I was selling a counterfeit replica item. However, the item I listed is not counterfeit; it is a small-scale replica meant for a 12” action figure, similar to shoes for a doll like a Ken or Barbie doll. I understand that automated programs might flag listings based on certain phrases, but in this case, my listing does not violate any guidelines. The listing is for doll shoes, clearly labeled as replicas in a small size, with no mention of any brands or illegal activity. Despite seeing similar listings on OfferUp for 1/6 scale items like doll-sized guns and knives, my own listings have been unfairly removed multiple times. I have followed the guidelines by clearly stating the items are for 12” action figures and are not real or functional. I have experienced issues with late payments and shipping notifications in the past, which makes me wonder if I am being treated differently or targeted due to my previous complaints. I would like my listings reinstated as I believe they comply with OfferUp's policies and do not involve any illicit activities.

I agreed to sell a set of Onkyo speakers on OfferUp for $50. After preparing and shipping the package to the buyer, I encountered a delay in the package tracking, which led to the order being canceled. Despite this, the buyer eventually received the speakers. I am seeking assistance from OfferUp to review the tracking details and the buyer's confirmation of receiving the order, so I can receive payment for the sale.

Hello, I want to share an issue I had while selling my artwork on OfferUp. On June 14, a customer, J., purchased a painting and paid for it, including shipping. OfferUp instructed me to use their provided shipping label, which I printed on June 15 and took to the post office on June 18. The postmaster informed me the package exceeded the weight limit, so I had to pay an additional fee for priority mail, costing $7.85. After mailing the painting with the new label, I updated J. on the shipment status. When I contacted OfferUp customer service about the label issue and provided proof of shipment, they now say they are canceling the transaction, and I won't be paid. This situation is disappointing and unfair. I expect to be compensated for the extra cost incurred. I want this matter resolved promptly so I can continue using OfferUp as a platform to sell my art. Thank you for your attention to this matter. Sincerely, C.H. [redacted]

I have had a terrible experience with Offer Up where an item I sold and shipped has not resulted in me getting paid. The customer service has been unhelpful and incompetent. Despite following all instructions and reaching out for clarification, I have received no assistance. I am concerned about not receiving the $80 I am owed. Some staff even claimed my email does not match my account due to symbols, despite them being interchangeable. I provided all necessary information but received unhelpful responses. The item was delivered, but I have not been assured of payment. I have been bombarded with confusing emails from various people at the same address. I threaten to stop using the app, leave negative reviews, and take legal action. The transaction number is [redacted]. Thank you for any assistance. Sincerely, R.J. Phillips

I was charged for 3 shipping labels by OfferUp. I had 2 business days to ship out 3 products to the same buyer but all 3 labels were rejected as they didn't cover the weight. I ended up buying a separate label for $99.09 to ship one item. OfferUp has already charged and withheld $70 for the refused labels, assuming I would get a refund once they're not scanned. I've been trying to contact OfferUp via email for a week now with no response. I have proof of charges and payments, but I'm missing $70 in refunds for the unused labels. It seems OfferUp received the return but hasn't refunded me. I need help getting the remaining balance as it's a significant part of my profit.

I completed the sale of a radio a little over a week ago. The buyer has had the item for over two days now to inspect it. However, my payment is still pending. Today, I noticed that the buyer has initiated a return, which concerns me as I suspect they might attempt to swap the radio for a faulty unit. This type of scam is unfortunately common in online marketplaces. I'm worried that I may have been scammed, and I believe platforms like OfferUp should take responsibility for such issues. Strangely, I can see a preview of a new message from the buyer, but when I try to view our conversation, all previous messages have disappeared, making it impossible to contact them. Each time I attempt to inquire about the problem, my message vanishes upon page refresh. It seems like the buyer has somehow restricted my ability to communicate with them. Notably, I had insurance on the item when I shipped it.

Recently, my OfferUp experience has been smooth until this morning when I received a notification regarding the cancellation of an airpods case I purchased. Upon checking the transactions tab, I encountered an error message g0xO1vx8. After researching the issue online, I found some advice suggesting to log out and then log back in. However, upon following this step, I noticed that I would be automatically logged out when accessing certain tabs, such as the offers or account tab. This made me concerned about the state of my account and I am seeking guidance on how to resolve this issue.

Hello, I am Franko, a member of OfferUp since [redacted]. I have maintained a 5-star rating with [redacted] excellent reviews. I am reaching out because I believe I have been defrauded by a buyer. I sent the seller, Esmeralda Izaaga in Oakley, CA, two brand new pairs of kids' Ray-Ban sunglasses. She received an additional package not meant for her, as I mistakenly labeled both packages the same. OfferUp canceled my order due to a shipping delay, even though I promptly sent a replacement to the correct customer. Now, I have not received the items back and suspect they were damaged or misrepresented by the buyer. As a small business, I cannot afford this loss of merchandise and money totaling $[redacted]. Please review the messages related to the items and assist in resolving this issue. You can reach me at [redacted] Thank you.

I signed up for a 30-day free trial promotion. After the trial ended, I noticed unauthorized charges on my bank statement for two consecutive months. Even after canceling my account, I was billed again in June without any activity on my profile on OfferUp. This has resulted in an overdraft fee of $30, which is a significant burden on my disability pay. I demand a refund for the charges in May and June, as well as the overdraft fee. If this matter is not resolved, I will not hesitate to take legal action against OfferUp for these unauthorized transactions.

I recently sold a brand new, factory-sealed Dewalt 7 1/4 circular saw 20v xr on OfferUp. The buyer asked for a lower price and even requested a $35 tool bag be included. After purchasing, he explained that he believed the saw was left-handed and he needed a right-handed one. I clarified that my ad didn't specify left or right hand and that it's a common feature in cordless saws. I feel I accurately described the item, and it was the buyer's responsibility to inquire about the specifications before buying. I've checked other listings, and none mention left or right hand. The buyer is now threatening to file a complaint, but I stand by the product I sold him.

On 6/20, I reached out via email, and on 6/21, I received an automatic response from OfferUp (provided below). It's been 9 days since then with no further communication. I'm a fan of OfferUp, but the lack of customer service response is very frustrating. Here is the original message from OfferUp: Subject: OfferUp Support Request: [redacted]5 Hello, I had difficulty locating a way to contact your company, which made me question if this is a valid email address. My issue is with logging into the OfferUp website using ([redacted]). The page just shows a constant "loading" circle. On the app, I get instantly logged out after signing in. Additionally, I created a new account with another email ([redacted]), and although I can sign in, the items I've listed for sale are not appearing in searches. Moreover, my messages and offers to buy aren't reaching the recipients. This situation has left me puzzled. Michelle Licea

Two weeks ago, my entire profile and all my items for sale disappeared on OfferUp. I contacted OfferUp via email and through the app, but when I clicked on the link sent to my email, my password disappeared. I recently saw a post on the platform about being ghosted or shadowed. I had a strange encounter with a buyer for a van I sold the same night, which was odd. The day after marking the van as sold, my account was empty - no prior sales or customers. I suspect OfferUp might have taken action against my account wrongly. Despite having positive reviews, my account was seemingly wiped clean. I am concerned as I have never experienced anything like this. I have had successful sales in the past. I tried to update the app, but it did not help in restoring my profile. Recently, when I posted a new item, I received a message stating it was my first item. I am feeling uneasy about the situation and wonder if OfferUp is reliable. I am hesitant to link my account with Facebook. I need advice on how to proceed. Thank you for your help. Regards, Debbie.

I signed up for OfferUp promotions to advertise my products and was promised a one-month free trial. However, I was billed just a couple of days later, resulting in overdraft fees of $60. My bank will waive the fees if I can cancel the app subscription. I find the quick charging after the trial period deceptive. I generally like OfferUp but have concerns about its promotional offers. I would have continued the subscription if I had been charged after the full month. I need assistance canceling the app. The OfferUp account is under [redacted]. I signed up for the subscription on Google Play with the email [redacted] Google Play advised me to contact the merchant since more than 48 hours have passed since the transaction on July 1st. Thank you.

I have been experiencing issues with the messaging feature on the app when trying to communicate with sellers. The system of one checkmark, two checkmarks, and a filled circle is useful, but it's concerning that many of my messages are not getting through. This has caused significant problems, like waiting outside someone's house for a purchase when they never received my messages. Currently, I am trying to buy an item from a seller who is moving. Despite sending six messages, he hasn't received any. He is moving tomorrow, and it's frustrating that I can't contact customer support despite the app claiming they are available. The app strongly discourages communication outside of it, so it's essential for the in-app communication to work properly. This hasn't been the case, and it's disappointing.

I recently attempted to purchase an Apple Watch Series 4 44mm. Prior to finalizing the sale, the seller had to repost the ad to adjust the price. During this process, I noticed a discrepancy in the size of the watch listed. After inquiring, the seller acknowledged the error and I proceeded with the purchase. However, upon completion, I received a receipt on Offerup displaying the watch with a cracked screen in one corner. I did not agree to purchase a damaged item. I am seeking a refund since the watch has not been shipped yet. It has only been about 12 hours since the transaction. The seller never mentioned any damage in their post, claiming the watch was brand new. I wish to be refunded promptly so I can find an undamaged watch or be made aware of any defects before making a decision. I value my experience with Offerup and hope for a resolution.

I would like to report an incident involving a user named Billy Scott from Alto, GA. He failed to pick up a lawn mower after being a no show and even continued to contact me after I told him it was sold. He had multiple people reach out and even stopped by my house, which made me feel uncomfortable. I believe other users should be cautious as his behavior seemed concerning. Additionally, he has two other accounts under Billy Scott and William Burgess. He became upset when I explained I couldn't sell it to him due to his repeated no-shows.