NuWave Oven Customer Service Issues

Order number CB1-[redacted] was shipped on 7/29/20 and received on 7/30. Upon inspection, I found that the item, the [redacted] Bravo XL Air Fryer & Smart Oven, has some issues. Firstly, it is missing essential parts like the pizza peel, pizza cutter/server, and brick oven stone. Secondly, the enamel broiling and baking pans are damaged with dents and missing enamel on the corners. Additionally, there are minor dings on the oven door and pullout tray. The quality control seems lacking, as the package arrived undamaged but the items inside were not in good condition. The warranty also seems to be unclear as it was noted as a 1-year VIP Warranty instead of the expected 3-year warranty. Despite these issues, I am looking forward to enjoying the product once these matters are resolved. I appreciate your assistance in sending the missing parts and replacement for the damaged items. Thank you for addressing these concerns promptly.

I have contacted NeuWave multiple times regarding a return made on July 14, [redacted]. I reached out via email to [redacted] The return was sent back with RMA# MG21621W and the original order number is [redacted]. The return was shipped via UPS, and I have tracking numbers for each item returned. One of the silicone egg rings arrived broken. The total order cost was $[redacted].89, with a $30 discount making it $[redacted].97. However, I was informed that I was not refunded for the 15-piece chef’s kit. Despite sending two emails seeking clarification on the $[redacted].92 discrepancy, I have not received a response. I expect a written explanation as to why my refund was less and why I haven't received it since all items were returned as per your policy. I incurred $[redacted].76 in UPS charges to return the products, with confirmed delivery through the tracking numbers. I am eager for a prompt resolution from your team. Thank you.

Hello, my name is Naomi Ramos. I purchased a NuWave Brio on June 7, [redacted], with order number Brio [redacted]. I am in the process of returning the item and have received information on how to send it back to the sender. I provided them with the RM# [redacted], and UPS came to collect the package on August 7, [redacted], at 5 pm with pickup number 29C7H4LJ4N9. However, I do not have a tracking number yet, as UPS mentioned they will provide that information on Monday. I apologize for any inconvenience caused and will update you with the tracking information once available. Thank you for your understanding. Stay safe 🤗

I received my Nuwave Bravo XL oven two weeks ago. There seems to be an issue with the temperature/time adjustment knob - it only turns down, not up as it should. I've been trying to contact customer service by phone six times a day for the past three days with no luck. I have thoroughly reviewed the instructional manual and watched instructional videos, and even consulted a community group for assistance. Despite following the instructions correctly, the knob only decreases the settings regardless of the direction turned. If I don't receive a response soon, I may have to contact my bank to reverse the charge due to a defective product. I am documenting my attempts to reach out for future reference. This message is being sent at 5:38 PM on Friday the 14th.

I received my Nuwave oven Bravo XL two weeks ago. Unfortunately, the dial seems to be faulty as it only turns down the temperature and timer when I turn it clockwise. My name is Cissy Manzella, and you can reach me at [redacted]. I have recorded videos to show the issue, and other members of my Nuwave group agree that the oven is defective. I have been trying to contact customer service with no success so far. I am disappointed after researching and selecting this oven, only to receive a faulty one. I expect a prompt resolution either by receiving a replacement oven or a refund. I am willing to return the defective product via C.O.D. I insist on not being charged for a defective item. Please contact me as soon as possible.

I placed an order for a NuWave oven over the phone on 7/10, specifying that I wanted the $[redacted].97 option payable in three $59.97 monthly installments. However, I received two packages on 7/21, including items I had declined. NuWave charged me an extra $[redacted].97. After contacting them, I returned the unwanted parcel which they received on 8/7 according to UPS tracking. Despite this, NuWave charged me $99.98 upon order receipt and a further $99.98 on 8/9, totalling an overcharge of $19.98. I attempted to contact them by phone multiple times without success. The lack of acknowledgment for the overcharge and poor customer service make me regret purchasing from them. This experience has put me off being a repeat customer.

Hello, I am seeking assistance with an issue with the Nuwave Oxypure Smart Air Purifier I purchased. After unpacking and following the instructions, I turned it on and noticed a loud noise. Even after waiting and trying again, the thumping noise persisted. I also observed no airflow when placing a tissue on the unit. I have attempted to contact support via phone and chat without success. I am aware of the 90-day return policy but would like to troubleshoot before considering a return. I hope to speak with a support staff member who can help me resolve this issue over the phone. Thank you for any assistance you can provide.

Regarding Order #[redacted], it was shipped on 8/29/[redacted] and dropped off via UPS on 9/2/[redacted]. At the time of purchase, the advertisement mentioned a "FREE GIFT" of a 6-quart Nu-Wave Nutri-Pot Digital Pressure Cooker for orders over $75 with free shipping. I did not receive this gift or any communication regarding it. I paid in full for the Nu-Wave Bravo XL Air Fryer. If you are unable to provide the promised gift, I would like to return the entire purchase for a full refund. The packages have not been opened. I am looking forward to your prompt response. Thank you. Initials: J.H. Address: [redacted] SW 99 Lane, Miami, FL [redacted]

I recently purchased a Nuwave Bravo XL fryer/oven, and it is too large for my kitchen counter and I haven't used it. I need to return it within the 90-day satisfaction guarantee, but I have been unable to get in touch with customer service. I have tried contacting them through their website and phone numbers, but have not received any response. Can anyone provide assistance with this issue?

I purchased the Oxypure Air Purifier two months ago. On September 15, [redacted], after having it on sleep mode in my bedroom overnight, I turned it off, unplugged it, and relocated it to my living room. When I plugged it back in, the power light did not come on. I promptly contacted customer service on September 16, [redacted], and spoke with Joselyn at [redacted]. She assured me she would send a new machine along with a return label for the faulty one. Despite her promise of receiving the replacement within 5 business days, it has not arrived yet. Multiple attempts to follow up have been unsuccessful as no one is answering the calls. If I do not see any progress within the next three business days, I intend to cancel my order and request a refund. I am within the 90-day return window as per the agreement. My order number is OVN2-[redacted]. Please respond promptly. - Patrick G.

Hello, I am Nykole Pertell. I recently purchased a NUWAVE BRIO 3Q AIR FRYER, model # [redacted], with serial number O 1[redacted]8 B. I have enjoyed using it, but I encountered an issue where the drawer won't stay closed when reheating food. This hasn't been a problem before, and I want to know if this is common or specific to my unit. I bought the air fryer from Runnings in Gloversville NY and would appreciate a replacement. Thank you for your assistance. - Nykole Pertell, 18 Oakwood Avenue, Johnstown NY [redacted].

I bought a Nuwave Brio 14 Qt air fryer on April 19, [redacted]. After 3 months, issues with the functions and the fan not circulating heat started. I submitted a claim on July 29, [redacted], and provided the necessary documents. After discussions with Jocelyn M., my claim got approved on August 12, [redacted]. I got the new air fryer unit in late August, but now, after only 2 months, the fan is not working again. Food cooks unevenly since the air doesn't circulate properly. I reached out to customer service last week but haven't heard back. I'm hoping for guidance on the next steps regarding this issue.

I bought the Bravo XL Air Fryer Oven Pro and it was shipped out on 08/17/20. This has been my worst purchase experience. When attempting to slide out the rack with the baking pan, it easily slips off, causing the food to spill. This situation is risky, especially with hot food. Additionally, there are issues with the temperature and timer settings. For instance, if I set it to [redacted] degrees for 1 hour and 30 minutes, the oven's temperature drops to [redacted] degrees and turns off prematurely, ruining meals. Despite carefully reading and following the confusing instructions, this product is not meeting my expectations. I am looking to return the oven for a full refund along with the unused 3-piece pizza kit received as a bonus.

Hello, my name is Jeanne Scott. I own a Nuwave Brio 6 qt air fryer with an active warranty since registering it in August. Recently, I noticed that the entire bottom of the basket has peeled off, which is causing inconvenience and necessitating the use of parchment paper to cover it up. I was wondering if a replacement could be provided under my warranty. I really appreciate the efficiency of the air fryer, so much so that I purchased a second one yesterday and have already registered it. I reside at [redacted] Glade Circle West, Rehoboth Beach, Delaware [redacted]. I can provide a copy of the purchase if necessary. Thank you for your assistance.

I recently ordered a brio New Wave Air Fryer Oven online and received it on November 28. Unfortunately, after placing it on my counter, I realized it was too tall and nearly touched my cabinet. Due to my and my husband's disabilities and the current COVID situation, we couldn't return it promptly. This Tuesday morning, I detected a strange smell in the kitchen and found my oven smoking. The lights under the cabinet had caused two big holes in the oven, even though I hadn't used it yet. I am concerned about the material it's made of. Can you assist me by allowing a return or exchanging it for a Bravo Grill Oven, which is a better height for us? It was a significant investment, and it's distressing not being able to use it. I am also worried about its safety now. Your support in addressing this matter would be greatly appreciated. Thank you, and Merry Christmas. Regards, Sheryl H.

I purchased a Nuwave Bravo XL (model [redacted]) and have already paid in full. I have not used it yet and would like to return it for a refund. The box only mentions UPS ground but does not include a return label. When calling their customer service number, I am frustrated by the advertisements I have to listen to while on hold. I am looking to return the Nuwave Bravo XL first and potentially exchange it for the new Nuwave with the Rotisserie. Here are my contact numbers: new cell phone number [redacted], and old cell phone number [redacted].

Order CB1 [redacted]. I have received the product, but there was an issue with the payment. Despite selecting 3 easy payments, NuWave charged the full amount of $[redacted].92 on 12/9, causing a problem with my finances. Customer service promised to refund $75 immediately, allowing me to pay $[redacted] now and the remaining $75 in January. This unexpected withdrawal has affected my ability to pay essential bills as I am retired and on a fixed income. I urgently request confirmation that this situation has been noted, and the $75 will be refunded to my account by Dec 18. Your prompt attention to this matter would be greatly appreciated. Thank you, Will Sherwood. [redacted].

Hello, I received my NuWave OXYPURE Smart Air Purifier on December 16, [redacted]. I set it up, and it initially ran perfectly. However, it later shut off without my knowledge and has not worked since. The lights come on briefly and then go off, returning the unit to standby mode. Despite trying all troubleshooting procedures in the manual, I have not been able to resolve the issue. I believe I may need to return it as I have only had it for two days. Can you assist me with this matter? Sincerely, L.W.

We recently acquired the Nuwave Oxpure smart air purifier and have faced several issues with it. Firstly, there is a lack of clear instructions on how to power on the device. Even after plugging it in and attempting to press the power button, the machine failed to start. Subsequently, when it did eventually power up, it abruptly shut off, with the clean filter indicator illuminated. After cleaning the filters, the machine failed to restart. On one occasion, the fan speed unexpectedly increased to the highest setting and remained that way for an extended period until we disconnected it. We are seeking guidance on how to effectively operate the air purifier, as our experience with it since purchasing on 11-2-[redacted] has been unsatisfactory.

I put an 8lb turkey breast in the oven following your cooking time chart which says it should take 2.6 hours. I set the timer for 1 hour, but it didn't start. I had to reset it for 30 minutes, and then it started. I'm confused why I can't set the timer for more than an hour. Also, there was no probe in my delivery package. Can you please provide some advice? Thank you.