Norwegian Airlines Customer Service Issues

Upon arriving at Schipol from Aalborg through Copenhagen on flight D83089 yesterday afternoon, my luggage did not make it. I have informed the Menzies staff about the urgency of the situation as my work notes are inside, and I have another trip scheduled for Monday. Despite multiple flights arriving from Copenhagen this morning, my luggage remains untraceable. I am eager to stress my need for the luggage before my Monday departure from Schipol. I proposed collecting it myself on Monday morning. I am urging for professionalism in locating my belongings and delivering them to the lost and found at Schipol or any Menzies counter. My file number is AMSDY17310, and my TAG number is DY489356. I hope this can be resolved promptly.

Dear Norwegian Air Customer Care, I am reaching out regarding my booking for two tickets made for my daughter and her friend, Kumari Lozowick and Feliz Manzanedo, for a flight from Boston to Paris CDG on June 2, [redacted], and return on July 2, [redacted]. The booking reference is PTDC7N with Ticket Confirmation Number [redacted]. Unfortunately, we encountered issues with the booking after your company faced financial challenges. Despite our payment, the flight details disappeared from your website, and we were unable to locate any record of our booking. We have tried to resolve this matter through various channels without success. We are now seeking reimbursement for the two tickets promptly. We have engaged with the Department of Transportation for assistance. I have always valued my experiences flying with Norwegian Air and hope to see the airline resume operations to the US. I urge you to address this issue expediently so that we can continue to support your airline in the future. Thank you for your attention to this matter. Best regards, Mirabai Lodro

I accidentally booked a ticket through a third-party vendor in Canada for a Norwegian Air flight, only to find out later that the fare I purchased does not include any baggage. I've tried to purchase baggage directly through Norwegian Air's website, but it won't allow me to do so. I attempted to contact Norwegian Air via phone and chat, but they mentioned they can't assist me since I booked through a Canadian vendor. The vendor, on the other hand, stated they cannot add any extras for Norwegian Air flights. I feel stuck in a confusing situation. I'm flying from London Gatwick to Oslo Gardermoen on August 30 and returning on September 5. Any advice or assistance would be greatly appreciated.

Hello, I wanted to share my recent travel experience from August when my family and I visited Norway for a 10-day trip. We flew with Norwegian Air, and unfortunately, due to a late departure in Tel Aviv, we missed our connecting flight in Stockholm en route to Oslo. Consequently, our suitcase didn't make it to Oslo with us. We had to purchase essentials like toiletries, cold-weather clothing, undergarments, and a new suitcase, all on a tight budget. It was frustrating to spend time and money shopping for necessities instead of enjoying our vacation. After 8 days, we were informed that our suitcase was located and delivered to us, which we appreciated. However, we had already spent unnecessary funds on replacement items. Despite submitting a compensation request on September 11, [redacted], with all the required documentation through the Norwegian website, including receipts, we have not received any response. A follow-up email on September 23 to Norwegian's customer service also went unanswered. As a next step, I am prepared to take legal action if needed to address this issue. Thank you, Yael Ram-Smila

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I recently purchased two flights for May [redacted]. Following a cancelled flight in [redacted], I had assumed my reward points were lost. Surprisingly, my brother, who booked flights in [redacted], received an email yesterday revealing [redacted] cash points, 58 of which will expire soon. He has added my husband and me to his family account, making us eligible to use these awards. I am curious if I can apply these points to the flights I have already paid for. If so, how should I proceed? His name is Gregory S., my name is Stephanie S., my award number is #[redacted], and my husband Christopher S.'s number is #[redacted]. Thank you for any guidance.

I have cash points with your airline, but you no longer have flights from the USA. I am unsure how to redeem my cash points, which I have held since [redacted]. I had booked a flight from Tampa, USA to London, England with a connecting flight to Malta. Unfortunately, I had to cancel due to a wedding cancellation. Despite having ticket insurance, when I called to cancel, your agent cancelled my trip protection, and instead of a refund, I received cash points. I am unable to utilize them. Could you please advise me on how I can redeem the $[redacted].25? My name is Barbara Collins, and I can be reached at [redacted] or [redacted]. I reside in Florida.

Hello, I recently reviewed my ticket for today's flight. This morning, before the trip, I checked myself as I had a high temperature and tested positive for coronavirus. A colleague from an airline mentioned that I needed to purchase insurance for a refund, which I did. I wanted to inquire about the status of the refund now. I plan to rebook my flight from Berlin with you in the future, but I'm uncertain about the departure date due to my illness. I will get tested today and provide the results. Do I require a doctor's stamp for any documentation? Thank you in advance. The flight number is N4SZGM under the name M. Duric.

I booked a trip to Norway through a travel agency. While filling out the registration form with the help of my wife's passport, I copied ALL the information from her passport. The maiden name was entered first followed by her married name as given on the passport. It reads: LAMB.....Wife’s name SEN.... Is this correct? The travel agency mentioned it could cause issues (but why since the maiden name is correctly stated?). If not correct, what should I do to rectify it? Is there a website in French that can help? Thank you.

Hello, everyone. I just wanted to share my recent experience with a direct flight from JFK to Berlin. Unfortunately, one of my checked luggage pieces seems to have gone missing. I paid for 2 checked bags, but only received one upon arrival. The missing luggage was not given a tracking number. My flight confirmation number is 04MF9P. I reported the missing luggage but was informed that without a tag, tracking it is challenging. I still filed a claim, and my reference number is BERN10139/21DEC22/1451GMT. The missing suitcase is a medium-sized purple bag with a soft shell and wheels. If found, please contact me here or on my cell at +[redacted]2. Any assistance would be greatly appreciated. Thank you, Charlotta Janssen

Hi, I need some guidance with our upcoming flight from Harstad to Munich with a layover in Oslo. As our layover requires an overnight stay in Oslo, I'm unsure if we have to collect our luggage upon arrival and check it back the next day for our connecting flight. I would also appreciate clarification on whether our luggage will be transferred to the connecting flight automatically. Lastly, I would like to know if it's permissible to stay in a hotel at the airport during the layover or if we're required to remain in the terminal. Your assistance is greatly appreciated.

On December 30, [redacted], I, T.B., with passport number [redacted]4, traveled from Longyearbyen, Svalbard to Oslo on flight DY-[redacted], order number #[redacted]. The flight was delayed with take-off happening at 16:00 instead of 14:25 from Longyearbyen and at 18:00 instead of 16:30 from Tromso, resulting in an arrival delay in Oslo at 19:37 instead of 18:30. This delay caused me to miss my connecting flight LOT LO-[redacted] from Oslo to Tel Aviv. I had to purchase a new SWISS LX-[redacted] ticket to reach Tel Aviv on time. I am seeking compensation from Norwegian for the inconvenience and additional expenses incurred due to these flight delays.

On December 30, [redacted], I, T.B., passport [redacted]4, traveled from Longyearbyen, Svalbard, to Oslo on flight DY-[redacted] with order #[redacted]. The flight was delayed departing from Longyearbyen by 1 hour and 35 minutes, departing from Tromso by 1 hour and 30 minutes, and arriving in Oslo by 1 hour and 7 minutes. Consequently, I missed my connecting flight LOT LO-[redacted] from Oslo to Tel Aviv. My son had to purchase a new SWISS ticket for me to reach Tel Aviv in time. I believe Norwegian Airlines should compensate me for the inconvenience and expenses incurred due to the delays. I am requesting reimbursement of [redacted] Norwegian kroner, the combined cost of the LOT and SWISS tickets. T.B.

I need assistance with a credit extension I received in [redacted] from Norwegian. I tried calling them on December 8 and 12 but did not get through. I sent an email on December 15 inquiring about the credit extension but received no response. Attached is the image of the extended Norwegian credit notice I received with information that my CashPoints expiration date is extended to December 31, [redacted]. I want to update my profile. Thank you. - Joyce E. [redacted] [redacted] Begin forwarded message: On May 21, [redacted], I received an email regarding the extension of my CashPoints from Norwegian. The original email with the credit extension notice is saved on my computer. I am looking to keep my profile updated to receive relevant information.

I bought a round-trip ticket from the U.S. to Spain with Norwegian Airlines before the Covid-19 pandemic. The flight got canceled due to the pandemic, and I got airline points for a future booking. Now, Norwegian Airlines doesn't operate flights from the U.S., making it impossible for me to use the points. I want a refund, but I'm struggling to contact customer support. To fill out an electronic message, I need a flight reference number, which I can't obtain because my previous one "has already been refunded" with points.

I will be flying from Israel to Copenhagen on March 26, [redacted], with Norwegian Air for a 2-month stay. I require an Oxygen concentrator ("INOGEN ONE G3") due to a pulmonary health issue. Could I please have a seat reserved with an electricity plug for the concentrator? Do I need any additional authorization for bringing it onboard? My flight details are as follows: Flight Date: March 26, [redacted] Passenger: S. Silvia Flight Number: D8 [redacted] Booking Number: R8T3CS Return Flight details: Flight Date: May 23, [redacted] Passenger: S. Silvia Flight Number: D8 [redacted] Booking Number: R8YXYQ

I recently canceled a refundable ticket I had booked with Norwegian Airlines. However, after canceling it through my account, I didn't receive any email confirmation regarding the cancellation or the refund processing timeline. Norwegian Airlines should consider updating their system to provide automated notifications for cancellations and refunds to ensure users are informed promptly. Additionally, I tried reaching out through their chatbot/live-chat link, but unfortunately, it appears to be malfunctioning. It seems there are issues with their communication systems and the designed platform to contact them effectively needs attention.

I recently discovered that the ticket I purchased through a travel agency does not include overhead cabin bag allowance, which I require. I am unable to buy it online as the website redirects me to the travel agency, which cannot assist me and advises contacting Norwegian Air since I have already checked in. Unfortunately, it is now after hours, and I may need to be past security by the time support is available in the morning. I prefer to resolve this matter this evening rather than deal with it last minute at the airport. Is there a way to address this tonight, or will my only option be to handle it at the airport tomorrow morning?

After flying from Molde to Oslo, my connecting flight to Edinburgh was canceled, and I rebooked a flight to London. However, my two checked-in bags were taken in Molde, and I haven't retrieved them since. I was informed to file a claim upon arrival, but there were no representatives at London or Oslo. I assume my bags may end up in Edinburgh on the next flight, but I reside in Newcastle, about a three-hour drive away. The bag numbers are as follows: DY-[redacted] DY-[redacted]

I booked a flight with a Norwegian airline through a third party. I would like to add a checked bag to our booking, but Norwegian Air does not allow this online for economy flights booked through another company. I understand we need to do this at the airport, but I'm unsure if we can arrange this in advance and where to do so, or if we must handle this during check-in. It's frustrating not to find this information with them. I appreciate any guidance. J.S.