Norwegian Airlines Customer Service Issues

Dear Sirs, I am facing a significant issue and urgently require assistance. I purchased a ticket with booking reference P5YT3Y for a flight from Tel-Aviv to Barcelona. I need to bring my dog along, so I called today to include the pet in my booking and pay the necessary fees. However, I was informed that I cannot bring my dog on the flight. This is problematic because I originally flew with this dog from Moscow to Israel and went through the process of obtaining expensive documents to comply with Israeli regulations. I have arranged accommodation in Israel, where I need to stay for two weeks. On 23rd of November, I must return to Spain, where both I and the dog reside. I thought I had understood the pet transportation rules of your company correctly for flights to Europe, believing I could return with my dog. Unfortunately, I have no one in Israel to care for the dog, and I have incurred numerous expenses already. The dog weighs 5kg, including the cage. I am unsure what steps to take as my income is limited (I am 54% disabled) and canceling the booking is not feasible since it is non-refundable. I need to make it to Barcelona. Could you possibly consider a special arrangement for my complex situation, such as a penalty fee in addition to the pet transportation cost? I humbly request your advice on resolving this matter.

Dear Sirs, I need urgent assistance regarding my upcoming flight from Tel-Aviv to Barcelona with booking reference P5YT3Y. I recently tried to add my dog to the booking so I could fly with him, but I was informed that pets are not allowed on this particular flight. I had originally planned to return to Spain with my dog after a two-week stay in Israel. This has caused added stress as I have made special accommodations and paid for expensive documentation to comply with Israel's regulations. I have a small dog weighing 5kg, and I have no one in Israel who can care for him during my stay. I am on a limited income due to being 54% disabled, so the thought of losing my non-refundable booking is distressing. I have read your company's pet transportation policies, but I may have misunderstood them. I am reaching out to see if there is any way to make an exception in my case, even if it involves additional fees or penalties for the pet's transportation. I sincerely hope you can assist me in finding a solution to this challenging situation. Thank you for your consideration.

I wasn't aware of the need to arrive at the airport two hours early for check-in. I wasn't able to check in online and was denied check-in 57 minutes prior to the flight, which seems unreasonable. I urgently need to return to New York for health reasons. We booked a new flight at Gatwick but were surprised by the high fee of $[redacted] to change our tickets instead of the $[redacted] we were initially told. We were pressured to buy the new ticket just before our scheduled departure, and the unexpected charge was upsetting. The lack of transparency in pricing and service at the airport is disappointing. Our experience with Norwegian has been troublesome, with multiple flight changes affecting our plans and causing inconvenience. Seeking some form of compensation for the pricing discrepancy and the inconvenience caused is only fair. We wanted to adjust our plans to a more reasonable $[redacted] flight for the next day, but were met with refusal and no alternatives or refunds from the airline staff, leaving us frustrated and confused.

Hello, I wanted to bring to your attention an incident that occurred during my recent flight connection on October 2, [redacted] at Oslo-Gardermoen airport. While traveling from Oakland and boarding the flight to London (D82805), my companion and I were unexpectedly charged $[redacted].43 (US) for our 2 carry-on bags due to excess weight. The inconvenience arose as we had not been charged for the extra weight in Oakland, where we flew Premier class to Oslo. We were assured at Oakland’s Norwegian ticket counter that the weight of our 2 carry-on bags was acceptable for the flight. Unfortunately, due to delays with our flight from Oakland to Oslo (DY7064) and problems with another plane at our gate upon arrival in Oslo, we found ourselves rushed to catch our connecting flight to London without the opportunity to address the excess weight earlier. I kindly request a refund for the mentioned charge under these circumstances, as there was little option to rectify the situation during the hectic transfer. We have been loyal customers of Norwegian and have consistently enjoyed flying with your airline. Thank you, M. Anderson

Hello, In September [redacted], my wife and I purchased tickets through your company. I am Dmitry S. (booking reference - OW5TWI with 1 piece of luggage) and my wife is Tatyana S. (booking reference - OVLW8R). We booked flights from Helsinki to Rome on November 22, [redacted], and the return from Rome to Helsinki on November 29, [redacted]. Afterward, your company proposed changes to our reservations, including adding transfer points - Oslo for the outbound flight and Stockholm for the return flight - which we had to accept. On November 29, [redacted], our flight from Rome to Stockholm was delayed by 1.5 hours, causing us to miss our connecting flight to Helsinki. Subsequently, we were rebooked on a later flight that was also delayed. Our baggage was left in Stockholm, requiring us to fill out a return document and wait until November 30 at 12 o’clock for its delivery in Helsinki. Due to these circumstances, we kindly request reimbursement for additional costs incurred, including parking fees, additional parking for baggage, and the extra gasoline expenses for the added distance traveled. Furthermore, we ask for compensation for the inconvenience and distress caused by the delays, which affected our dining options, disrupted our sleep schedule, hygiene routines, and ultimately impacted our intended plans upon our return home to St. Petersburg.

I arrived at the airport with just over an hour before my flight, due to train delays which prevented me from getting there 2 hours ahead as recommended. However, according to the website, check-in is allowed up to an hour before departure. Despite being on time to check in, the employee refused to let me and another lady, who faced the same train delay, board. Our reservation code is WCHB4S. We had no luggage to check and could have easily reached the gate on time. It would be helpful to have online check-in or kiosks to avoid such situations. I am requesting a ticket for the flight tomorrow from FLL to CDG. My name is Kathleen Austin.

I took flight [redacted] from Paris to LAX on Dec. 4th and pre-paid for my meal three weeks prior. Unfortunately, I experienced a delay in receiving my lunch, waiting for five hours. When I addressed this issue with the flight attendant, he did not believe me and was disrespectful. This led to an upsetting situation where I started crying and he mocked me. The stress caused my nose to bleed uncontrollably and it took intervention from a compassionate couple nearby to address the attendant's behavior. I even showed him my food receipt but to no avail. As a first-time Norwegian flyer, this experience has soured my opinion and I am unlikely to choose this airline again. Despite eventually receiving cold food, the overall treatment was disappointing. The attendant, a white-haired man aged 45-50, displayed rudeness and discriminatory behavior towards me as a Latin passenger. I am seeking a refund for the food and urging for improved training for your staff to ensure respectful treatment of passengers. I have informed the supervisor on board about this incident, and it is essential to address these concerns promptly to enhance passenger satisfaction. Thank you for your attention to this matter. Best regards, Maritza M.

My name is Melody Lin, and I was supposed to be on flight OFYFMC on 24/12/19. However, due to a medical emergency, I couldn't make it. I am currently hospitalized at Godstone Ward, East Surrey Hospital in Redhill. Regrettably, my luggage didn't make it with me to the hospital. For any assistance, you can reach East Surrey Hospital at 01[redacted]11 ext [redacted]/[redacted]. Please respond to my email. Thank you.

Following the Norwegian prime minister's announcement on March 12th regarding a mandatory 14-day hotel quarantine for incoming tourists, we had to cancel our flights to and from Norway. Despite numerous attempts to obtain a cancellation confirmation from Norwegian airlines, we have not received any response. This confirmation is crucial for our travel insurance claim. We canceled the following flights and would appreciate your assistance in obtaining the necessary documentation: 1. London to Tromso on March 14th – booking reference TOOCVH 2. Oslo to Boston on March 24th – booking reference T3DJ6O Your help in obtaining a written confirmation from Norwegian stating that no refund will be provided for the canceled flights, along with the specific amount involved, would be greatly appreciated. Thank you for any assistance you can offer in this matter.

Due to the current global situation with COVID-19, I am unable to take my planned trip to New York on May 4th. I made this booking last October through Opodo, who have been unresponsive and unhelpful in addressing the impacts of the pandemic. Opodo directs customers to contact the airline for booking changes, but Norwegian Airlines states on their website that bookings made through third parties must be handled by the agency. This has left me feeling frustrated as I simply want to reschedule my trip due to the circumstances. I am unable to comply with the 7-day requirement for changes as my passport has expired and I am unable to renew it due to travel restrictions and cancellations. Despite my efforts to reach out to Opodo and Norwegian Airlines for assistance, I have not received any support or guidance. The lack of responsiveness from both companies has been disheartening, especially since this trip meant a lot to me as a dedicated student.

I made a booking with Norwegian Airlines for a flight to Norway, but had to cancel due to the COVID-19 situation. I am disappointed with the partial refund I received. I believe it's unfair to lose money under these circumstances. I hope to reschedule the trip once travel restrictions are lifted. I am not satisfied with this business practice and will reconsider using this airline in the future. I will also share my experience with others to prevent similar issues.

Hello, I'm reaching out regarding my refund request for the flights booked by Dominica Navone and Hans Grabenstein in light of the Covid-19 crisis. I initiated the cancellation and refund process on March 19, [redacted], for the flights from Denver, Colorado, to Paris, France, scheduled for May 1, [redacted], returning on May 20, [redacted]. The initial refund request was made on March 19, [redacted], at 19:27 under reference number [redacted]55 with booking reference RV2F9K. Despite confirming the cancellation and refund eligibility, I have not received any communication or refund. Subsequent emails sent have also gone unanswered. Presently, there is no record of past or upcoming flights in my account. I would appreciate receiving the due credit for the canceled flights, considering rebooking for October.

Hello, I submitted three refund requests for my canceled Austin to Paris flights in May and June on April 7. Norwegian Air provided me with reference numbers in their emails: [redacted]90, [redacted]34, and [redacted]35, totaling almost $[redacted]. It has been a month, and I haven't received further details from Norwegian Airlines. I realize this is a difficult time for airlines, but it's also challenging for us, especially since one of us is currently unemployed. Could you please inform us about the expected timeline for the refund? While we do intend to fly with Norwegian Air in the future, it might not be for a couple of years until a vaccine is widely available. This is my second attempt to contact you for an update. I appreciate your prompt response. Thank you.

Hello, My name is Matiewos Abraham. I am requesting my previous flight itineraries for the years [redacted], [redacted], and [redacted], when I flew from Malta to Bergen, Norway with Norwegian Air. Unfortunately, I do not recall the specific months or dates. I understand it may be challenging to locate my information among the many travelers you assist daily. I am willing to provide my passport details upon your response. I need this information for the Embassy of the United States in Stockholm, Sweden, to facilitate bringing my wife from Bergen, Norway to the United States. Thank you for your assistance. Matiewos

My fiancé and I purchased flights on February 25 for our friend's wedding in Italy. Due to the covid situation, the wedding is now canceled. We acquired the tickets through a third-party website. Unfortunately, their site is currently inaccessible, making it challenging to reach out for assistance. Although I recognize the widespread challenges caused by the current circumstances, we hope for a prompt resolution. Our itinerary included flights from LA to Rome on July 10 and Rome to NY on July 16. Recently, I received an email stating that the July 16 flight was canceled. However, any attempts to request a refund direct me back to the third-party site, adding to our frustration. We are seeking a refund rather than CashPoints due to the cancellation of the flights.

I am seeking assistance in resolving a dispute with Just Fly regarding a refund for a Norwegian flight from Boston to Paris on April 13, [redacted]. The flight was canceled due to Covid-19, and I was promised a full refund. Despite Norwegian Air refunding Just Fly, I have not received the $[redacted].36 refund. Communication between Norwegian Air and Just Fly is required to transfer the refund to me via Capital One. I need help with this issue as Just Fly has received the refund at my expense. Attached is email communication from Norwegian confirming the refund to Just Fly. Thank you for your help. Mr. Z. [redacted] Hollister Hill Road, Marshfield, VT [redacted] 1-[redacted] [redacted]

I had a booking reference TCIDZI to travel to Boston, USA on 02/01/[redacted]. Due to circumstances related to the Coronavirus, I couldn't take that flight. I spoke with your agent, ADAS, on 10/06/[redacted], explaining the situation. He mentioned a fee for changing flights or waiting for a policy change by Norwegian. Advised by ADAS, I made a flight change to D17147 departing London GTW on 11/02/[redacted] with the same reference number, incurring a £[redacted] fee. Recently, I received an email from Norwegian stating the fee was waived, which made me regret paying it per ADAS's advice. As loyal Norwegian customers, both my wife and I are seniors and frequently fly with Norwegian. I hope there can be a resolution regarding the fee reimbursement. Regards, Geoffrey C. Bye.

We had a flight scheduled to New York in June [redacted], but it got canceled. Our reward number is [redacted]. Unfortunately, there are no more flights to New York available, and other destinations are very limited. We kindly request an extension for our cash points or a refund if the situation does not improve. Thank you, Naïma Leites.

I had a flight from Manchester to Bergen via Oslo on 03/01/[redacted] for work on a naval ship, which required urgent attention. My bag was lost, and despite it being delivered the next day, my PPE workwear was missing. I had to spend [redacted] Norwegian krone out of pocket to replace the items. Is there a way for me to claim this expense back due to the airline losing my bag? Thank you, David C.

Subject: Flight Cancellation - Reservation Number SYKLL7 Dear Sir or Madam, I purchased a flight ticket from Copenhagen to Krakow for 10.04.[redacted] via the intermediary Mytrip.com. They have proposed a rebooking on a flight with a layover in Oslo for the next day, 11.02.[redacted]. This offer is not ideal due to the change and the timing of the flight. I kindly request a flight option in the afternoon or evening hours. If this is not possible, I may need to consider cancelling the flight and obtaining a refund of the ticket price. Unfortunately, the intermediary is unhelpful in this matter and suggested contacting you directly. I appreciate a prompt response, preferably in Polish. Thank you, R. Kołodziej