Norwegian Airlines Customer Service Issues

Dear Sir or Madam, I recently made flight bookings under the booking numbers: LVYQNC(DY) and LWH3HC(DY) for myself, Conrad Tiller, and my girlfriend, Nicole J. Swartzentruber. Regrettably, my credit card was compromised and the payment for these flights could not be processed. I am expecting a new credit card by next week. I would appreciate it if you could advise on the necessary steps to ensure that our flights from Stockholm to Evenes on July 30, [redacted], and from Evenes to Stockholm on August 6, [redacted], are not canceled. Thank you for your assistance. Best regards, Conrad Tiller

Subject: Request for Refund and Receipt Regarding Unjust Baggage Charge Dear Norwegian Airlines Customer Service, I am writing to address a concerning incident that occurred during my recent flight from Copenhagen to Lisboan on May 29th, [redacted], with flight number D83616. Upon boarding, I was unexpectedly charged dk [redacted] Korner for checking a small bag that I believe should have been considered a personal item. I had initially been informed my backpack was acceptable as carry-on, but later faced a charge for checking it at the gate. This fee was unexpected and unjustified, as my backpack fit within carry-on dimensions and would not have posed an issue in the overhead compartment. I also requested a receipt for the charge, which was denied by the staff member. This lack of transparency is concerning as I am unable to provide documentation for reimbursement without it. I am kindly requesting a thorough review of this situation and a refund for the unnecessary charge incurred. I hope we can resolve this matter promptly and amicably. I have provided my contact details below for reference. Thank you for your attention to this matter. I look forward to your swift response and resolution. Sincerely, Babisha Kafle May 28th, [redacted]

Dear Norwegian Customer Support, I am writing to seek your assistance in realizing a dream that seemed within reach. Yesterday, on June 01, [redacted], I discovered the "UNDER 26" special offers for round-trip flights from Catania to Longyearbyen on your website for under [redacted] euros in August. Today, when I tried to book the flight, I noticed all offers had disappeared. I am deeply disappointed as I was close to fulfilling a long-nurtured dream. I kindly ask if you could help me find flights from Catania to Longyearbyen between August 2nd and August 18th for a 4-day trip below [redacted] euros, requiring two round trip tickets. I understand offers change quickly and seats are limited. Yet, I urge you to consider my situation and explore solutions or promotions to aid me in making this journey. I am flexible with dates within the mentioned period if it helps find affordable fares. Visiting Longyearbyen holds great significance for me, and I hope you can help me find a suitable flight option for this memorable experience. I appreciate any efforts in facilitating this trip. Thank you in advance for your attention and support. I am eager for your response.

I purchased a trip on Norwegian Airlines from Hamburg to Bodø for May 19-22, [redacted], with booking reference L5Y5ZC. Unfortunately, I had to cancel due to illness and submitted a medical certificate for insurance coverage, which I bought as an add-on during booking. I have not received any insurance documents or policy number, hindering my refund process. Despite emailing customer service on May 26, [redacted], I have not yet resolved this issue. Kindly assist promptly. Best regards.

I have a flight scheduled for June 28 from Belgrade to Haugesund via Oslo. I have a couple of questions: 1. I am trying to purchase Fast Track from BEG airport, but the system keeps denying it. Can you assist with this issue? 2. I need clarification on whether my luggage will be checked through from Belgrade to Haugesund, or if I must collect it in Oslo and recheck it. I want to avoid going through security again if unnecessary. Please provide a clear answer as there seem to be inconsistencies on this route.

I have a flight scheduled for June 28 from Belgrade to Haugesund with a layover in Oslo. I have two inquiries: 1. I have been experiencing issues purchasing Fast Track online, as the system keeps denying my request. Could you assist me with this matter? 2. I would like to know if my luggage will be checked through from Belgrade to Haugesund, or if I will need to collect it in Oslo for rechecking. This information is crucial as it affects my travel experience and time. Your precise response is appreciated, as I frequently travel on this route and the regulations seem inconsistent.

Dear Madam, I wish to file a complaint regarding an incident that occurred with an employee while I was obtaining my boarding pass. Yesterday, on Sunday, July 17th, [redacted], I was scheduled to fly with Norwegian Airlines from Athens to Copenhagen on flight D8337. Upon checking in my baggage and attempting to receive my boarding passes with my parents, an employee took my passport and left for approximately 10 minutes. When I tried to inquire about the delay, she reacted harshly, raising her voice and displaying disruptive behavior that caused distress not only to me but to other travelers as well. Despite my polite attempts to address the situation, the employee's response was wholly inappropriate and unprofessional. Another staff member tried to apologize on her behalf, but she did not show any remorse for her actions. This experience left me in a state of panic and I had to seek medical assistance. The lack of respect and courtesy displayed by this employee is concerning, especially considering the calm and composed manner in which I approached her. Unfortunately, I was unable to obtain her name, but I can recall that she had distinctive long lash extensions and wore heavy makeup while stationed at desks [redacted],13,14 in Athens airport. Sincerely, Dana A.

I booked a flight for 9:50 am on the 23rd of June. Upon arrival at 9 am, we encountered issues at the Norwegian Airlines check-in machine. It stopped printing, leading to the missing luggage tag and one out of two boarding passes. After approaching the check-in desk where a representative appeared to stall, a manager was called over. Despite further explanations, no resolution was provided, resulting in a 33-minute delay until 10:23. Unfortunately, time constraints prevented us from receiving the remaining passes. We were advised to visit a ticket office for flight rescheduling, but specific dates couldn't be arranged. Eventually, we had to book two new flights for three days later. Seeking a refund for the initial flight we missed.

On November 17, [redacted], we made a booking for four flight tickets from Rome Fiumicino to New York JFK for August 17, [redacted], to August 26, [redacted]. Due to the COVID-19 pandemic, our travel plans were disrupted, and we were only offered a refund in points by Norwegian Airlines. The airline has since ceased intercontinental flights, making it impossible for us to rebook for the same destination. We are now requesting a full refund in euros as we cannot utilize the virtual currency provided. Your assistance with this matter is greatly appreciated. Best regards, A. and A.

To whom it may concern, I am writing to express my disappointment with the service I received from your airline. On 07.08.[redacted], my flight departed from UK Gatwick Airport to Norway - Bergen. Despite completing all necessary procedures and paying for additional baggage, upon arriving in Bergen, I discovered that my luggage had been mistakenly placed on a different flight bound for Stavanger. I reported the issue and only received one box and a bag, with one bag still missing. The missing bag contains valuable items amounting to [redacted]. I have images of the contents as proof, available upon request. This experience has caused me emotional distress, especially as I was on a family holiday. I would like to know who will compensate me for the psychological impact of this situation. I found the counter employee, Stephanie Stew, to be rude and unhelpful. The missing bag is a large suitcase, brown on top, green on the sides, and secured with a small padlock. I hope to receive a prompt response before considering further action. Thank you.

Contacting customer service failed to resolve our issue. We reserved a low fare ticket, but were informed by customer service that it was for a low fare+ ticket. Could you please provide screen shots of our booking? We'd like to see where on the website we can check before finalizing our payment. My understanding is that selecting a low fare option should not include baggage allowances we did not request. We were refunded over [redacted] Sek for luggage that was mistakenly added to our trip. Our booking reference is OIOA3P.

Subject: Inquiry Regarding VOD Services for Your Airline To Whom It May Concern, I hope this email finds you well. My name is Katarzyna Łabędź-Widera, and I work as an office assistant at Pasjatv Sp. z o.o. Our company serves as an agent in Poland, collaborating with various broadcasters and operators, both locally and internationally. With several years of experience in the industry, Pasjatv, under the leadership of Barbara Szulc, has established valuable connections and expertise, particularly with companies like UPC, HBO, Universal, and Chello Central Europe. We are interested in exploring potential collaboration with your airline for VOD services. We have a diverse range of entertainment content that we believe would enhance the in-flight experience for your passengers. Notably, our ducktv content has been well-received by passengers, including those of the Polish airline LOT. Thank you for considering our offer. I look forward to hearing from you soon. Warm regards, Katarzyna Łabędź-Widera

Hello, On 7.9.23, we traveled from Tel Aviv to Edinburgh via Arlanda. Our flight (D84612) was delayed by 1.5 hours, causing us to arrive in Stockholm just half an hour before the next flight (D84463). Flight D84463 departed from gate F60, which required us to pass through 2 security checks and take a shuttle from gate F24 to F1 and then to F60. In the rush, we left our red backpack on the bus, containing 3 power banks, sandals, a raincoat, optical glasses, and more. We realized the bag was missing 2 minutes after disembarking the bus, but the shuttle had already departed. Can you assist us? Best regards, Eitan

Hello Norwegian Airways, I'm reaching out regarding a refund for my missed flight, D84311 from Stockholm to Paris on 06/09/23 due to an issue with my passport. Thai Airways refused to accept it despite it being scannable and allowing me to board previous flights. This experience has been incredibly frustrating and a significant emotional and financial burden, particularly since I had to cancel important plans and travel nearly 5 years away from home. I hope for your understanding and assistance in resolving this matter, especially as I had to cover additional expenses flying back from New Zealand. My details are as follows: Florian Roger 38-9[redacted]-00 Kiwi Bank Thank you for your support, and I wish you a pleasant journey ahead. Regards, Florian Roger

Hello! We have booked tickets through your company for our flight from Tallinn to Oslo tomorrow morning with our 1.5-year-old child. We made sure to reserve seats together (A17 and B17). However, upon check-in, our seats were switched to B17 and F25. I am aware that seat selection usually comes at an additional cost, but I am confused as to why our seats were changed without our consent and why we were charged for the service. I am feeling quite disappointed and frustrated about this situation. Unfortunately, I am unable to forward all the receipts to you via email at the moment.