Nissan USA Customer Service Issues

I purchased a [redacted] Infiniti G37X from Nissan of St. Charles with a lifetime powertrain warranty and a year of free oil changes. However, upon visiting for an oil change, I found the dealership closed with the lot cleared out. I am uncertain if I still have the lifetime warranty. Regarding my ongoing oil changes, I am at a loss. I currently owe $17,[redacted] on the vehicle, which is now valued at $13,[redacted], making refinancing difficult without a $5,[redacted] down payment. I chose the car due to a special program for bad credit, hoping to improve my credit score with on-time payments. Unfortunately, my high 20% interest rate results in substantial monthly payments with half going to interest. While I love my [redacted] Infiniti G37X, I am faced with a challenging financial situation and may need to consider trading it in, impacting my credit and finances significantly. I'd appreciate any suggestions Nissan could offer.

I have been trying to reach out to customer affairs to request a refund for my warranty cancellation since October 4, [redacted]. Despite signing the cancellation papers on October 30, [redacted], customer affairs has not been cooperative. They keep delaying the refund by giving different dates such as November 15, November 20, November 25, November 30, and now December 5. I have called multiple times, but each day they provide me with excuses and conflicting information. I have even spoken to supervisors and higher-ups, but the responses vary. This prolonged process is frustrating, and I would appreciate any assistance in resolving this issue. Thank you.

Dear Team, I am an owner of a [redacted] Juke with [redacted],[redacted] kilometers on it. The gearbox oil has never been changed before, and Nissan states it shouldn't be. I want to know when and if the gearbox oil should be changed. If it does need to be changed, at how many kilometers/hours should it be done? What should I be aware of during the process? What are the correct steps to take? Are there any tips or instructions I should give to the service provider before they change the oil? Will there be any issues with my car in the future if I choose to or choose not to change the gearbox oil? Thank you in advance for your assistance. Regards, S.T. Sent from my iPhone

I recently purchased a [redacted] Dodge Caravan from Nissan of Shelby in North Carolina. After receiving the vehicle, I noticed a cracked windshield. Upon contacting the dealer, they agreed to replace it. During the windshield replacement, they were supposed to order clips for the back bumper, but failed to do so. After waiting three weeks, I followed up only to find out the clips still had not been ordered. I was then directed to a collision shop nearby. Additionally, I am still waiting for my South Carolina license plate and was informed about having to pay vehicle property taxes, which was not explained to me during the purchase. Unfortunately, I did not receive a satisfactory resolution to any of these issues. I am disappointed with the service and lack of communication from the dealership. Moving forward, I will not be returning for another purchase and will share my experience with others. - Tim J.

I am writing about the West Covina, CA Nissan dealership on Citrus Ave in West Covina. We continue to receive unwanted calls for tune-ups despite our request to stop. Since the change in ownership a couple of years ago, the level of harassment has increased. Despite attempts to communicate through their online platform, the calls persist. The phone number being used is not functional when redialed, suggesting it's a cover number for harassment. I lack the capability to block the number on our phone. My husband is frustrated and I am attempting to prevent him from visiting the dealership. Unfortunately, I am unable to contact the dealership directly. I intend to report this situation to the city of West Covina and file a formal complaint with the BBB. I refrain from sharing our phone number to avoid further harassment. The previous owners were excellent, but the new management is failing. D. Inman

My wife took her [redacted] Altima S to Gilman Nissan in Stafford, TX about a year ago for recalls and various repairs including new transmissions, wheel bearings, fuel pump, and struts. After an airbag update, both lights stayed on, and concerns remain if they will deploy correctly. Despite oiling a faulty hood latch instead of replacing it, the hood still flew open, resulting in two damaged fenders. This ongoing ordeal has caused safety concerns and inconvenience, leading to multiple trips to the dealership for major issues. The car's condition raises the question of when it qualifies as a factory buyback, especially considering the ongoing payments and the financial loss that selling it would entail. Despite efforts to address the problems with the dealership in the past, the situation remains unresolved, prompting a decision to refrain from purchasing Nissan vehicles in the future due to the repeated issues experienced in less than two years of ownership.

Hello, I am reaching out for help to confirm the manufacturing date of a Nissan NV350 Microbus purchased in Trinidad and Tobago by my employer. The vehicle was manufactured in Japan, and I am having difficulty contacting the manufacturer directly via email. I have been unable to find local assistance in Trinidad, so I am seeking your help. Here are the vehicle details: Chassis Number: DW4E26-[redacted] Engine Number: YD[redacted]8A Model Number: UVL4RGKE26KDE26KDE---A- Color: QM1W Type: LDF-DW4E26 Thank you, Amrita

I recently sent a complaint about my [redacted] Nissan Frontier's service engine light issue that has been persistent since [redacted]. After speaking with Sarah from Nissan Consumer Affairs, I have attempted to return her call multiple times without success. The phone number [redacted] just continues to ring with no answer. This ongoing problem has caused me to fail the smog test, with the odometer showing approximately [redacted],[redacted] miles. Despite spending nearly $[redacted] on repairs, even Hanlees Nissan couldn't resolve the issue while it was under warranty. When I purchased the truck, I was young and healthy, but now at 68 and disabled, the financial burden of unsuccessful repairs is overwhelming. I am unable to afford further costly attempts. A complimentary repair would be greatly appreciated as I am struggling to make ends meet. My ultimate goal is to have the vehicle fixed even if it means borrowing money to do so. Thank you, Steve Hurst

I wanted to share a positive experience with my Nissan Versa Note. I purchased a used one with 60,[redacted] miles, and despite being in a serious accident recently, the car held up incredibly well. The Nissan Versa Note proved to be safe and comfortable, making me feel protected during the collision. I am impressed by its durability and safety features. The car's brakes were effective, allowing me to minimize the impact, and even after the accident, I could still drive it to the repair shop. The police officer was surprised by the car's condition as well. I am considering buying another Nissan Versa Note with all the extras due to this positive experience. It is reliable, fuel-efficient, and overall a great car. I am happy with its performance and safety features. If needed, I can provide photos of the accident. Thank you, - D.M. [redacted].

I visited Courtesy Nissan at [redacted] W. Hillsborough Ave in Tampa, FL, due to low air pressure in a tire before heading back to Georgia on July 3, [redacted]. Upon arrival around noon, the service person could not provide a repair time. Despite waiting until 4:00 and noticing my car moved, it wasn't serviced. Around 6:00, I was informed my [redacted] Nissan Sentra was not in the system for repair and had to return on Monday. As a 26-year-old Black man, I felt uneasy waiting for 6 hours with no resolution. This experience was unacceptable; I spent the afternoon in their lobby unheard. I had to drive to Georgia with a damaged tire, delaying my return until after midnight. My grandson, Brian Anderson Williams, shared this frustrating ordeal. As loyal Nissan customers, we expect better service. If Nissan dealers should not service their cars, please clarify. Despite them giving him an appointment, he won't return there. - Robbie H. Anderson

On Saturday, August 15, [redacted], I purchased a New Nissan Maxima with approximately [redacted] miles. That night, I discovered an electrical issue with the lights not functioning. I returned the car to Nissan on Monday, August 17 for repairs. After collecting the car on Tuesday, August 18, the Ball Joint broke while driving, resulting in damage to the Axle, both front and back Rims, the front Tire, and the front driver-side fender. The vehicle is currently at Gerald Ford of North Aurora. I believe these problems are due to a defective part from the manufacturer and Nissan should address the repairs. Following the necessary repairs, I do not wish to keep the car. Two major issues have occurred within 48 hours of purchase, causing significant damage. I am seeking assistance from Nissan Consumer Affairs to resolve this matter expediently without involving my insurance company.

I have a [redacted] Nissan Murano, my 5th Nissan, but I am disappointed with the frequent repairs it has needed. I've replaced parts like timing solenoids, ignition coils, spark plugs, catalytic converters, mass airflow sensor, exhaust system, power steering pump, battery, and now the CVT transmission is failing. Despite my loyalty to Nissan as my 6th car from them, Nissan of North America couldn't help with the costly repairs. I have spent a significant amount on Nissan vehicles but find myself in a challenging situation. In the future, I will only consider new Nissans with full warranties to avoid such hefty expenses, especially while still paying off the loan for this car.

To the concerned party, I purchased a used car from Arlington Heights Nissan on 8/26/[redacted] at [redacted] West Dundee Road, Arlington Heights, Illinois. The vehicle is a [redacted] Nissan Altima with VIN IN4AL3AP7DC144891. The purchase included a 5-year warranty, which I extended to 7 years with an additional purchase. In August [redacted], the car began experiencing issues, potentially related to the transmission. Upon inspection at the same Nissan service department, it was concluded that the transmission needed service. However, I was informed that the warranty did not cover the repair due to it starting in [redacted], when the previous owner purchased the vehicle, instead of [redacted] when I bought it. Despite the history of Nissan Altima transmission problems and the extended warranty offered by Nissan North America, I was not made aware by the service manager. I was not informed about the extended warranty coverage or provided with contact information for assistance. The lack of communication led me to seek an affordable repair solution for $[redacted].64. I believe Arlington Heights Nissan should have covered or reduced the cost of the repair due to the known transmission issue. I am requesting reimbursement for the expenses incurred. Regards, M. Esquivel

Last Tuesday, I brought my [redacted] Nissan Altima to a dealer in Fairfield, California for a transmission issue. They diagnosed it as a shift sensor problem, ordered the part, and replaced it. However, they forgot to provide two washers that were supposed to go with the sensor. When I picked up the vehicle, the service shop manager assured me that everything was fine. After driving home, I discovered there was no transmission oil and the transmission was overheating and slipping. I returned the vehicle to the dealership, where they are now refusing to honor the repair, offer me a rental vehicle, or compensate for the additional costs. The dealership currently has my vehicle under observation.

I was at the gas station with my [redacted] Nissan Murano. After turning off the engine and switching to auxiliary for the radio, I tried to leave but forgot to turn the engine back on. When I attempted to start the car again, it wouldn't start. I even tried jumping it, but the battery seems fine. Pushing it didn't work either. My garage attempted to reboot the computer, but it still won't start. What could be the issue here?

I recently purchased a [redacted] Nissan Titan SV 4x4 with VIN# 1N6AA1ED3MN523053 in May [redacted] for over $53,[redacted]. After experiencing multiple safety issues and nearly getting into accidents, I had to return the vehicle to Nissan. Despite attempts to fix the problems, the truck remains unsafe to drive, and I am still without a resolution after a month. I am frustrated with the situation and demand either a prompt repair of my truck or a full refund so I can purchase a different vehicle. The dealer informed me that Nissan requires the truck to be towed to another dealership for evaluation due to diagnostic info being sent incorrectly. I am seeking urgent action to address this ongoing issue with my new truck. Sincerely, Marcus A. Brice Retired MSgt, USAF [redacted]

My [redacted] Nissan Rogue with 89,[redacted] miles experienced transmission failure. Unfortunately, it's no longer covered by any Nissan warranty. I've investigated and found that the CVT transmission in my vehicle was known to be faulty from the start, with high-friction parts causing overheating due to a manufacturing flaw. I'm currently at a mechanic's shop facing a $5,[redacted] cost for replacement and installation. What concerns me most is that the replacement CVT transmission available is the same faulty model. To make matters worse, the Nissan dealership is only offering a 1-year or 12,[redacted]-mile warranty with no option for extension. This situation definitely needs attention.

I recently did an engine and ECU swap from a [redacted] Infiniti G25 RWD Base Model to a [redacted] Infiniti Q50 RWD. After swapping both the engine and sub engine harness, everything is connected. The problem I am facing now is related to the ECU needing programming with the original BCM because I kept my old BCM to continue using my existing keys. I am experiencing issues with the ignition and cranking. The red solid key light is blinking as usual, but the key signal displays on the cluster, prompting me to insert the key.

I bought a vehicle from a Nissan dealership in December. I've faced numerous challenges finalizing the deal. After 3 months, I have signed a total of 3 contracts, but my co-signer received a letter from Nissan declining the financing. Despite my efforts, no one at the dealership addresses my concerns. I have made countless calls but consistently end up in voicemails without receiving any callbacks. The salesperson I've been dealing with keeps avoiding me. My tag has expired on 1/21/23, and both the dealership and local title office refuse to grant me an extension, claiming it's the dealership's responsibility to resolve. Our credit reports have been accessed too frequently. The situation has become a nightmare, and I am feeling helpless. My co-signer reached out to Nissan corporate (reference number [redacted]7) but received no response. I urgently need clarity on the status of this transaction!

I bought a new [redacted] Rogue for my growing family. I have enjoyed this vehicle and trusted Nissan overall, but the recurring issues with the faulty CVT transmission are causing severe financial strain and added stress. My transmission needs to be replaced once more, making it the third time. My extended warranty has expired, and the costs, estimated at nearly $6,[redacted] for repairs, labor, and a rental car, are solely my responsibility this time. I would greatly appreciate some financial assistance with this, as I have been a loyal customer and this situation is a significant burden for me and my children. Thank you for your understanding. - Becky E.