Nissan USA Customer Service Issues

I recently took my [redacted] Murano to RedRock Nissan for an oil change. During the service, it was discovered that the right rear shock was missing. The service manager mentioned the cost of around $[redacted] to replace it, implying it may not be covered by the warranty. Despite my concerns and belief that the shock was missing since I purchased the car, I was charged $[redacted] for the repair upon picking up my vehicle. I find this unfair as I did not remove the shock, and I had experienced handling issues from the start. The service manager provided me with a loaner car during the repair, but the situation remains unresolved. I feel that the warranty should cover this unforeseen issue, and I hope for a fair resolution to this matter. Thank you. - Gary L.

I visited a Nissan dealership in Staten Island, NY to look at a new car, particularly the [redacted] Rogue Sport SL SUV priced at $33,[redacted] MSRP (currently on sale for $28,[redacted], but that's not relevant to my issue). The salesman suggested a lease, and as a 74-year-old single retired woman with a mobility issue, I was interested. With an Excellent Credit Rating, I aimed for a $[redacted]/month 36-month lease with a down payment to reduce monthly costs. After discussions with Alfonse and manager Jamal Dennison, we settled on $[redacted]/month, but the Finance Dept. later presented a lease agreement for $[redacted]/month after fees and taxes, totaling $40,[redacted].63 Gross Capitalized Cost, not the $33,[redacted] MSRP I expected - a huge shock after signing. I felt pressured and confused. I've never leased before, having always owned my cars, but this experience has left me depressed and feeling cheated. I sought advice from another dealership and identified errors in the lease terms. I now doubt its validity due to missing signatures and incorrect information. This ordeal has been distressing, especially for someone of my age and circumstances. Although I like the Rogue Sport SL SUV, this whole situation has been deeply upsetting.

In [redacted], I bought a [redacted] Murano from Fenton Nissan in Oklahoma City, Oklahoma. I also got a gap and extended warranty policy. When I sold my Murano on August 28, [redacted], and purchased a new car, I visited the dealership only to find out they were now Orr Nissan and couldn't help me with the refund. After filling out paperwork on September 5, I followed up today and was told they couldn't assist me. It would have been more professional if they had informed me sooner. I need help getting my refund. Orr Nissan provided me with a contact number, but it doesn't work, and neither does the Texas number I tried. Can you please advise? Thank you. - Iris Wilson Diaz.

In March [redacted], my Ford F-[redacted]'s engine failed at [redacted],[redacted] miles. I bought a new [redacted] Frontier SL from Poughkeepsie Nissan due to their lifetime warranty. The truck recently had a rear differential issue, and Poughkeepsie Nissan declined coverage citing two gaps. Despite regular maintenance, the warranty was denied. The truck was well cared for and serviced at the dealership every 5,[redacted] miles. Suresky's in Goshen, NY offered me $10,[redacted] for it. The sudden $4,[redacted] repair estimate was later reduced to $3,[redacted].92, making me question the accuracy of the original cost. I'm disheartened by Nissan's decision not to honor the warranty after years of loyalty. I hope they reconsider and validate the warranty so I can continue being a satisfied Nissan customer and recommending Poughkeepsie Nissan to others. Regards, Ralph L. Pineda

Subject: Complaint Against Larry H Miller Nissan Mesa AZ I am writing to report an incident involving Ben Garland, a Finance Manager at the Larry H Miller Nissan Mesa AZ dealership. Following a cash offer I received for my home, I was unable to pay in cash for a Maxima I purchased, as the contract with the cash investor was canceled. The finance department insisted on a $2,[redacted] down payment, which I could not afford. After negotiating with General Manager Bill Brixey, he agreed to wait 30 days for the $2,[redacted] due to my home equity. However, Ben Garland pressured me to pay the $2,[redacted] just three days after I signed the contract, despite my financial difficulties after losing my job. I found this behavior unacceptable and demanded the return of my [redacted] Altima 240SX that I owned outright. I believe it is important for Nissan to be aware of the actions of their staff, and I wanted to bring this situation to your attention. I have been a loyal Nissan customer, having owned several Nissan vehicles over the years.

The low beam headlights on my [redacted] Nissan Altima are dangerously dim. I bought a second set of bulbs thinking it was a faulty bulb, but this seems to be a common issue with this vehicle that hasn't been recalled. I believe lights are a crucial safety feature, and it's concerning that this problem is not being addressed. I suggest Nissan offers customers a discount to rectify this issue. Even a 60% discount would allow the company to address this safety concern while still making a profit.

It would be beneficial for Nissan to offer Customer Service training. Merely offering a generic apology after causing repeated inconveniences to a customer only aggravates the situation further. Some helpful suggestions might include personally delivering the car to the customer's workplace, providing gas cards for travel expenses, offering complimentary car detailing, supplying a loaner or courtesy vehicle. For instance, a dealership in East Indianapolis always cleaned the car after service, whereas Andy Mohr on the west side did it only upon request. Andy Mohr even provides a courtesy car at their convenience, which could lead to delays if it does not align with the customer's schedule.

We purchased a used [redacted] Nissan Titan in March and later bought a fuel pump from AutoZone due to Nissan's high prices. After seven months, our car had to be towed to Nissan, who charged us $[redacted].50 to replace the fuel pump we had bought. When we tried to exchange it at AutoZone (thanks to their lifetime warranty), we were surprised to receive a text claiming the pump was faulty. I witnessed it being taken out of the box, so it was new. The service manager was unhelpful and even mentioned that contacting AutoZone wouldn't do much as we hadn't spent enough with Nissan. I believe we deserve a service coupon, discount, or reimbursement for this inconvenience. As someone working for Ford, I initially didn't want my husband to choose Nissan for repairs.

I have a [redacted] Nissan Murano SL with 45,[redacted] miles, and the back hatch is not opening. This issue has persisted for almost a year. The dealership in Jonesboro, Arkansas, has attempted to reset it on the computer multiple times but is struggling to identify the root cause. Initially, they believed it just required a reset, which temporarily resolved the problem. However, it recurred, and they also suggested replacing one of the FOBs. Subsequently, the FOB started working again, but now the hatch remains unresponsive. Following my visit on Monday, the 21st, they now propose replacing the back shocks and the electronic motor on the hatch, estimating nearly $[redacted] for the repair. The frequent turnover of technicians at the dealership has left me uncertain about their assessments as they have provided inconsistent explanations during my visits. Although Jackie, the service manager, and their team have been courteous, I am unsure about proceeding with the suggested repairs. I am considering seeking a second opinion at a dealership in Little Rock, which is two hours away. Any insights or guidance on this matter would be greatly appreciated. Thank you. - Norma P.

I recently received an IRS CP2000 notice indicating that Nissan Motor sent a [redacted]-C to the IRS under my name for $9,[redacted], which I was unaware of and now owe money to the IRS. The confusion arises from a loan my daughter, Dawn Becker/Porter, finalized after her husband's disability where I was a cosigner. I never received any information regarding this loan or a [redacted] from Nissan in [redacted]. I am reaching out for urgent assistance in resolving this issue promptly. My details are Kimberly Eisenhut, and any communication regarding this matter should be directed to me as I lack specific loan numbers or further details related to this case.

Good afternoon, my car is at Sutherland Nissan again. I have had it in the shop multiple times for the transmission. They tell me there is nothing wrong with it. I have owned this car since it had [redacted] miles on it. It shifts hard at times and shifts multiple times at once. Something is wrong. Also, I have brought it in for coolant issues. The coolant reservoir tank is almost empty below the add mark twice now. I added coolant once, but they told me I overfilled it. This time I did not fill it, and they tell me it's supposed to move in the tank. I understand that, but I should not have to add to it. My brother has a [redacted] Chevy, and he never adds to his. Why do I have to add to my [redacted] Nissan? Something is going on, and I want my car fixed.

I bought a [redacted] Nissan Altima last year with 48,[redacted] miles. I returned the car to the dealership the following day because the low beam halogen headlights provided very poor visibility. Unfortunately, they did not address my concerns. Throughout the year, I've been searching for a resolution to the headlight issue, which I believe should have been subject to a recall due to its dangerous nature. After consulting with a vehicle lighting specialist, I discovered that there are more significant problems with these headlights beyond just changing the bulb. Despite replacing the bulbs three times, the problem persists due to the flawed design and construction of the headlights themselves. I am convinced this is a manufacturing flaw that Nissan should rectify, as I've incurred expenses attempting to resolve an issue that they created. These lights pose a serious safety hazard, and I am seeking a viable solution to this ongoing problem.

I own a [redacted] Nissan Sentra that I adore. Recently, I noticed a decrease in performance as the car struggled to go faster than 20mph even though the rpms reached 5. After taking it to the dealership, they informed me that I need a new transmission, which comes with a hefty price tag of $[redacted]. I find it unjustifiable considering the age and mileage of my car. Nissan has been aware of these transmission issues for some time now. I believe they should prioritize customer satisfaction by extending warranties, providing a free loaner car during repairs, and offer extended warranty on the new transmission. It's essential for Nissan to take responsibility and treat their loyal customers fairly.

Nissan's Disappointing Service Experience I am deeply disappointed by the irresponsibility displayed by Nissan. Today, a vehicle was supposed to be delivered for my sister's birthday at 8:30 am (Indian time), but it is now 9:10 am, and my guests and family are still waiting. The lack of punctuality and accountability is concerning, and it reflects poorly on Nissan's customer service. This incident has made me question recommending Nissan to others, especially considering the impact of social media. I rushed to the showroom this morning to ensure a timely delivery for my sister's birthday celebration, but now everything is in disarray. If there is a senior Nissan representative who can address this issue, please contact me. Sincerely, Vinu K.

Dear Nissan, I purchased a [redacted] Nissan Rogue hoping for a reliable SUV, but now I have to replace both axles. Despite a bulletin issued to dealerships regarding certain VIN numbers in [redacted] models, my VIN was not included, and I'm facing a $1,[redacted] repair bill on a 3-year-old car. Feeling let down because Nissan didn't provide support due to my VIN not being on the list. As a person on disability struggling financially, I'm forced to take out a payday loan to cover the cost. This experience has made me question if I should consider other car brands in the future. I believed in Nissan's reputation for dependability, but this situation has left me disappointed. If you need further details, kindly contact me. Sincerely, Dawn Carsten

To: Bob Bell Nissan, Baltimore MD Attn: JP Bishop (President) and P Caruso (General Manager) I bought my [redacted] Nissan Rogue SL AWD as a "brand new" vehicle from your dealership located at [redacted] Eastern Blvd., Baltimore MD [redacted]. Before a planned trip to Richmond, VA, I had my car serviced at your dealership on the evening of 11/19/19 for an oil/filter change and tire rotation. After the service, my car stayed parked at home until I departed on 11/21/19. While driving to Richmond, VA on the morning of 11/21/19, as soon as I exited the freeway, my car started smoking profusely as if it was on fire! I rushed to Hart Nissan in Mechanicsville, VA, where Jonathan Gonzalez found that the oil cap was left off after the oil change at your dealership. The engine compartment was covered in oil, and there was no oil left in the engine. Hart Nissan performed a second oil change, washed my car, and attempted to wash the engine to minimize the damage. However, my car continues to smoke as I drive it back to Maryland. I appreciate Hart Nissan's service but am deeply upset by the negligence and damage caused by Bob Bell Nissan. I believe a fair resolution is for Nissan to pay off the remaining balance on my vehicle, compensate me with $[redacted], and I will return the car to your dealership. Despite reaching out, I have not received a response yet.

I recently bought a car at my local Nissan dealership, but I noticed an issue with the front radar light. They claimed it wasn't covered by the warranty, citing dirt as the cause, and attempted to charge me for it. I couldn't afford the service, and they demanded a deposit for any future visits, which seemed unreasonable. After leaving, I realized my dashboard was no longer displaying warnings as it had before, prompting a return to the dealership. Unfortunately, they didn't resolve the initial radar light problem. Now, I'll need to drive an hour to another dealership for the service I require.

I brought my [redacted] Nissan Altima to Clay Cooley Nissan in Dallas, Texas in October [redacted] for an oil change that was advertised for $14.95. When I went in, they informed me that my car had three recalls, even though none of my dashboard lights were on. Given that it was a dealership, I trusted them to do the recalls. However, after the service, my car felt different. It wouldn’t go over 30 MPH, my back camera stopped working, and my music info didn’t display. I contacted the service manager, and they towed my car back. The initial service report didn't mention any issues, but later they told me the tachometer lost communication. The manager gave me codes showing the communication failure. They claimed it wasn't their fault and cleared some codes without fixing anything. The situation was unprofessional and my car remains unfixed. I spoke with another Nissan manager who confirmed the transmission update could have caused the issue.

We are a military family who purchased a [redacted] Pathfinder in Vilseck, Germany while my husband was stationed there. The car was used, and we had to pay a German mechanic to fix the transmission. Since the beginning, the car has had numerous problems. The mechanics informed us that it required a computer update, but they were unable to do so because the car was a U.S. model in Germany. Nissan was unhelpful in resolving this issue. This situation has caused us significant financial hardship.

I purchased a new [redacted] car on 11/30. On the way home, I had to stop at the hospital due to a heart attack. My brother brought the car back home and stored it in our car shed. When I checked on the car on Friday, I noticed that the radio wasn't working and found the antenna disconnected with a dent on the top of the car. I took it back to Monroe Nissan yesterday, but they said it would cost over $[redacted] to fix. I hadn't even turned on the radio yet. I'm also having trouble getting copies of all the paperwork I signed. I don't understand how I could have caused the antenna to disconnect and the dent on the car when I can't even reach it. The damage would have been hard to see on the top of the car in the first place, and the radio was never turned on at the dealership.