Nissan USA Customer Service Issues

I purchased a Certified pre-owned vehicle on 10/16/[redacted], and upon inspection, observed issues with the gas door sticking, a blown front speaker, and a pitted windshield. I was reassured by the sales rep that the $[redacted] warranty would cover any car problems. When I received a call on 10/28/15 about my plates being in, I was directed to the service department for the car issues. Despite it being less than 2 weeks since the purchase, the service department declined to fix the pre-existing windshield damage, requiring $[redacted] for the speaker repair. As a responsible 47-year-old woman living in the city, the damage noted does not align with my careful usage. I invested in the comprehensive warranty believing it covered everything, including maintenance. If these issues are not resolved, I will share my experience with Nissan. It is essential for me to feel secure in this car.

I have a [redacted] Altima with a 2.4 engine that started making a rattling noise in the engine. It seemed to be coming from the front cover near the timing chain or possibly from the valve train inside the valve cover. While driving, the car suddenly died with no warning. When I tried to restart it, there was no compression. I noticed that the exhaust camshaft was turning when I cranked the engine. I'm wondering what could have caused the engine to die while running and then have no compression at all when I tried to restart it. Any insights would be greatly appreciated.

In January or February [redacted], I received a form from Nissan concerning a potential reimbursement of up to $1,[redacted] for replacing the steering wheel-lock in my [redacted] Altima. After experiencing issues starting my car on a cold day in December [redacted] in Milwaukee, WI, I had to have it towed and paid over $1,[redacted] for the replacement. With just over 70,[redacted] miles on my car, I was thrilled to get the reimbursement offer from Nissan. I promptly filled out the form, attached the required receipt copy from the dealership, and a copy of my insurance record showing ownership. After mailing it in, months have passed without any reimbursement or communication from Nissan. I am unsure of the delay and would appreciate any assistance in resolving this issue as the reimbursement would mean a lot to me financially. Thank you for your help.

I own a [redacted] Nissan Maxima and almost two years ago, I brought it to Cochran Nissan Of South Hills to fix a sunroof leak that damaged the headliner. Although the dealership claimed to have resolved the issue and offered to address any future problems with the sunroof, it has started leaking again, causing stains on various parts of the headliner. Despite maintaining my car meticulously clean, there were grease marks left during the previous repair visit that I found disappointing. I am highly dissatisfied with this recurring problem and considering trading in my car, but I am unwilling to return to this dealership. I am seeking advice on how to handle this situation as I cannot spare the time to wait at the dealership for an extended period and may need a loaner car if I drop it off for repair.

I work at CarMax and I'm part of the demo program. I used to own an Altima and was thrilled to finally check out the new Maxima. I'm currently demoing the beautiful Murano as well. I want to reach out to Nissan to provide feedback on their cars. I've noticed a pattern where my back and right leg start to hurt in Nissans but not in other car brands. I believe it might be because the pedals in Nissans are positioned further to the right compared to other vehicles. I would like to share this insight with the designers. Apart from this issue, I believe Nissan excels in safety features and design. The rear camera is fantastic, and the blind spot light inside the car, rather than on the mirror, is a smart innovation.

I purchased a new [redacted] Nissan Altima from Henry Ca, brand new with 0 mileage on January 21, [redacted], along with an extended warranty for 48 months or [redacted],[redacted] miles. However, I recently discovered that my warranty was considered expired prematurely as the car was manufactured in [redacted]. Despite not having the exact manufacturing date, my warranty was apparently counting down a year before I even bought the car, resulting in it expiring sooner than expected. I find this unfair and illogical as I expected a 48-month warranty from the date of purchase, not based on the car's production year. I would like Nissan to honor the original contract terms and adjust the warranty period accordingly. This discrepancy seems unjust and I would appreciate clarification from corporate regarding this matter. Thank you.

I purchased a [redacted] Nissan Sentra in [redacted]. By [redacted], the transmission failed, so I replaced it. Unfortunately, in [redacted], the new transmission failed again, leading to my car being repossessed. I then bought a [redacted] Nissan Sentra, but it's now experiencing transmission issues too. Many claim this model has transmission problems. Although it's under warranty, I am concerned that a repair won't last beyond the warranty period. I am extremely frustrated with Nissan and need to address this. I'm hoping to avoid pursuing legal options like the lemon law. This situation is inconvenient and financially draining. My family has always supported Nissan, but this experience is unacceptable. Thank you for your attention, please contact me to discuss further.

For the past two weeks, I've been noticing tiny pinholes developing in the headrests of my [redacted] Armada Platinum, specifically behind the driver and passenger seats. Concerned about this unusual wear, I took the car to the local dealership for evaluation today, despite purchasing it just this spring. After the service manager examined the damage, he attributed it to normal wear and tear, hinting that it wouldn't be covered by any warranty. Moreover, he drew attention to an indentation on the seat caused by a booster, insinuating it could also result in a hole. Feeling unfairly blamed and discouraged, I left the dealership. I've never encountered such issues with leather seats in my previous cars, which inclines me to believe this could be a quality concern unique to Nissan, as this is my first vehicle from the brand. The service manager's reluctance to assist further, due to potential costs from his budget, leaves me feeling unsupported. I am now seeking guidance and possibly resolution directly from Nissan, bypassing the dealership. My husband and I would appreciate any assistance in this matter. Thank you, Chris and Amy D.

My name is Renee B., and my car recently broke down and needed towing to a Nissan service center in Amityville, NY. It was found that the transmission had failed, which initially resulted in a $5,[redacted] charge. After discussing with the corporate office, they reduced the repair cost to $2,[redacted]. However, I was informed that the car is now experiencing issues with the fuel injection system, requiring an additional $1,[redacted] for cleaning. Despite contacting corporate for assistance, they stated they couldn't offer further help. I feel frustrated and misled by the additional charges, as the initial diagnosis was for the transmission issue, not the fuel injection problem. I am considering seeking further assistance to address this situation.

I had a terrible experience with Autonation Nissan Lewisville. I bought a [redacted] Nissan Titan XD Pro 4X on 11/17/[redacted], but the unit had a bumper gouge and other minor repairs needed. Despite agreeing to replace the bumper, the dealer only sanded and painted it, ignoring the other issues. This is unacceptable for a brand-new vehicle. After delays and lack of proper repairs, I tried to cancel the deal only to face resistance, including the dealer driving my car around and causing more damage. Even Nissan Consumer Affairs has been unhelpful. This whole experience has been frustrating and disappointing, and it's important for others to be cautious when dealing with this dealership.

Last year, I bought three new Nissan vehicles. The first one I got was a [redacted] Nissan Altima in October [redacted]. It's showing that it needs an oil change. I sent my daughter to James Ceranti in Greenville, MS [redacted] on 2/2/[redacted]. Unfortunately, the lady named Sharon was quite rude. She questioned where the car was purchased and said it wasn't time for an oil change, advising my daughter to return to the original dealer when the time comes. Following my instructions, my daughter went back on 2/6/19, but this time she spoke with Latasha. Latasha mentioned that the oil change wasn't due until 10,[redacted] miles and noticed two recalls on the vehicle, suggesting to return to the buying dealer for repairs. Feeling frustrated, I asked my daughter to inquire about the oil change, but the service center declined to do it, explaining that the windshield sticker was a reminder for tire rotation. I believe we were treated unfairly and unprofessionally because we didn't purchase the car from them. Despite planning to service my other Nissans there, the poor experience now makes me hesitant. I believe this issue should be addressed. If needed, I can be contacted at [redacted].

I own a [redacted] Infiniti FX-35 that I bought brand new. The dealership assured me that the wood grain dashboard had a lifetime warranty. After a while, the panels began to peel off. When I visited the dealership, they confirmed the lifetime warranty but didn't offer a rental vehicle for the repair, so I waited. Now, the driver's side panel has completely fallen off, preventing my wife from driving the car. When I called the dealership, they mentioned the warranty had expired, and I would have to cover the cost of the repair. I'm wondering if such a luxurious vehicle's decoration should indeed have a lifetime warranty and how Nissan Corporation can assist me. I hope Nissan Corp. will cover the replacement of my Infiniti's dash panels. Thank you. S.

I own a [redacted] Infiniti FX-35 that I bought new from the dealership. The dealer assured me that the wood grain dashboard has a lifetime warranty. Over time, the wood panels started peeling. When I visited the dealership, they agreed it was covered by the warranty and could be fixed in a few days. Since they didn't offer a rental vehicle, I decided to wait. Now, the driver's side panel has completely fallen off, preventing my wife from driving the car. I contacted the dealership, but they claim the warranty has expired and I need to pay for repairs. I'm wondering if such a luxurious part of the car should have a lifetime warranty and if Nissan could assist me. Thank you. - S. Kabachenko

I bought a [redacted] Altima on March 28, [redacted], and shortly after noticed issues with the wheel bearings. I am still within the warranty period of [redacted],[redacted] miles, so I reached out to McGavick Nissan in Amarillo, TX, the closest dealership to me. After two trips and being told they replaced the rear driver side wheel bearing, the problem still persists, causing uneven wear on my rear tires. I believe both rear wheel bearings need to be replaced to address the issue properly. The repeated visits are inconvenient and costly for me, and I am not satisfied with the service provided. The situation needs to be addressed promptly.

In July of [redacted], my daughter bought a used Sentra from Lia Nissan in Malta, NY, with financing arranged through Nissan. Gap insurance was also added to cover any difference in case the car was totaled. Unfortunately, in October of the same year, the car was in an accident and declared a total loss. Although the insurance payment was less than the remaining loan, the gap insurance didn't apply as they claimed it was purchased in January of [redacted]. The Lia dealership manager, Chris Boucher, initially promised to resolve the insurance issue and fix the credit damage caused by Nissan Finance but has since stopped communicating. Despite reaching out to Nissan corporate customer service, the situation remains unresolved. I hope for a resolution soon, as failure to honor a legitimate insurance claim could be seen as fraudulent.

I am Tekelia Savage from the Dallas metroplex and I would like to share my recent experience at a Nissan dealership concerning a power steering recall. Upon arriving at 9am for my appointment, I was surprised to receive a call at 4pm informing me that they couldn't perform the recall due to an issue opening the hood latch. When I questioned the delay in notifying me, the manager mentioned a costly $[redacted] repair for the hood latch. They tried for hours to open it, leaving damage marks, and mistakenly performed a state inspection without opening the hood. Despite my car failing this unnecessary inspection, the main reason for my visit, the power steering recall, was unaddressed. I never received a proper explanation or a price breakdown, yet Nissan insisted I pay $[redacted] for the latch repair they damaged. This miscommunication and lack of transparency from Nissan is disappointing.

My wife took our [redacted] Nissan Rogue to the dealer last week due to the vehicle stalling issue, which happened twice in a couple of days, once at an intersection. The first Nissan of Simi Valley in California inspected and replicated the problem. The fix was to reprogram the ECM. We were surprised that the rental car wasn't covered for this repair but luckily it was also in for the peeling front emblem. The advisor mentioned that the rental car could be covered since the emblem needed to be ordered. We bought this Nissan for its reliability, and with only 6,[redacted] miles, it's practically brand new. If this is Nissan's policy, we would like the rental car to be covered for this and state the VIN#. Kindly contact me via email or phone for further discussion. Thank you. Matt L. [redacted]. VIN# JN1BJ1CP7JW161273.

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I own a [redacted] Infiniti M45 that I've taken to Carousel Nissan in Iowa City for service twice since there isn't an Infiniti dealership nearby. On my last visit on 10/19/18 (Invoice #[redacted]) for a Right Front Wheel replacement, Nate, the Service Tech, also checked the front and rear brakes. After getting my tires rotated and an oil change elsewhere, I was told the Front Brake Caliper Covers were incorrectly installed, which could cause brake wear issues. When I contacted Nate at Carousel, he couldn't find my records and questioned if I went somewhere else. This lack of recognition is unsettling considering I had a prior inspection and oil change there. I've lost faith in Nate and, subsequently, in Carousel. My M45, with [redacted],[redacted] miles, hasn't been serviced since the 10/19/18 appointment. All I'm asking for is for Nissan to correctly install the brake covers.

I recently discovered a technical service bulletin for my [redacted] Nissan Rogue. When I make sharp turns at low speeds, I notice grinding from the rear tires, making it feel unsafe to drive. Although it's not a recall, the dealership estimates the repair at $[redacted]. I am wondering if there are any discounts available. I am very loyal to my car and wouldn't consider purchasing a different make or model. This is the first issue I have encountered with it since buying it brand new. Any assistance would be greatly appreciated. Thank you.