Newegg Customer Service Issues

I am located in Australia and I am very interested in purchasing the HP ZBook 15v G5 Mobile Workstation with the Intel Xeon E-2176M processor, 16 GB of memory, [redacted] GB SSD, NVIDIA Quadro P600, and a 15.6" display running Windows 10 Pro 64-bit. However, I am concerned about the shipping time from your store in the USA. Firstly, could you confirm if this model is currently in stock? Secondly, I would like to know how long it will take for the laptop to reach my address in Australia if I place an order within the next few days. I have travel plans and I need the laptop to be delivered by mid to late September [redacted].

I am dissatisfied with Newegg regarding my recent order of computer components totaling over $[redacted] placed under order numbers [redacted]49 and [redacted]9. Initially, the order was placed on 9/27, and only a part of it arrived on 9/29, with the remainder arriving much later on 10/5, causing a delay in assembling my computer. The situation worsened when the motherboard was found to be dead on arrival upon assembly. After contacting customer service (specifically Michelle) on 10/8, I was informed that a replacement couldn't be sent until the defective one was returned. Despite ensuring the return, delays continued, and even though the replacement was said to be shipped by 10/15, as of now, it has not been dispatched. This prolonged process has left me without a functioning computer for almost a month, and I am deeply dissatisfied with Newegg's service in handling this matter. Regards, I. G.

I ordered a set of two travel mugs and pour-over filter holders but only received one of each. I contacted customer service after receiving half of my order. However, the response email was hard to understand. I also emailed the company following the instructions on the packing slip. I haven't received any further response from them. Please send me the missing mug and brewer to complete my order. Thank you.

Shipment Number #[redacted]32 with tracking number [redacted]80. We contacted customer service regarding our issue with customs in Saudi Arabia. After requesting a refund, it was refused. We also requested an address change to [redacted] SW Murray Blvd Apt [redacted], Beaverton, OR [redacted] for Rim Tamour. However, we were informed that the address couldn't be changed and were advised to reorder, which we prefer not to do. We paid [redacted] Saudi riyal and are seeking a resolution, either a refund, address change to Beaverton, OR, or an alternative solution. We understand the customs issue is not your fault, so kindly assist in resolving this matter. Thank you.

Hello, I am reaching out regarding my recent orders on Newegg.com. I encountered an issue with my NewEgg credit card. Despite being approved for an account, my payments using the card were subsequently declined. When I signed up, I understood that I could utilize the account number for purchases. However, at checkout, the NewEgg credit card details were pre-filled post-approval. I made multiple purchases during a sale, and some items are now out of stock with the sale ended. I am concerned about losing the opportunity to acquire those items at the prices I initially paid. The orders are still visible in my history; could you please clarify if the items will be reserved until the payment matter is resolved? Thank you.

I attempted to buy a graphics card but encountered a frustrating issue. After going through the entire process of entering my credit card details, address, and creating a new account, the product was unexpectedly removed from my cart in the final step. How can this happen at the last stage after collecting my payment information? I tried calling your customer service at [redacted] multiple times, but there was no response on the other end. Frustrated, I then attempted the chat option and found myself 240th in line. After waiting nearly an hour, I had to give up. Regrettably, I have decided not to make any future purchases from your company. It is disappointing to see how far the quality of your service has fallen since you were once a pioneer in online retail fifteen years ago.

Hello, I'm inquiring about my recent order #[redacted]52 that was due for delivery yesterday via FedEx Tracking #[redacted]03. Unfortunately, I missed the delivery, and my request for the package to be given to my neighbor for a signature was not fulfilled. I would like to arrange for the package to be held at the FedEx facility in Williston for me to pick up. FedEx mentioned I need to provide permission for this. It is crucial to do this before 7:00am EST today. Despite requesting a call back last night, I did not receive one. I have provided my wife's email address, Tammy, for communication. Kindly reach out to her through a call or live chat to make the necessary arrangements. Thank you.

I recently purchased two KidKraft play kitchens during your Black Friday sale. I am aware that there was a pricing error, but I have yet to receive a refund for both orders. It has been five days, and my funds are still being held in your account. Contacting customer service via phone has been difficult as I have waited on hold for multiple hours with no success. It is crucial for me to receive at least one of the orders promptly as it was intended as a gift, and I could have purchased it elsewhere by now. Kindly proceed with sending one order and refunding the other. Thank you for your prompt attention to this matter. Sincerely, Katya Summary: 1. Sales Order Number [redacted]: [redacted]53 Order Date: 11/24/[redacted] 2. Sales Order Number [redacted]: [redacted]33 Order Date: 11/24/[redacted]

I experienced significant delays when trying to reach customer service through the chat support at newegg.com. After waiting over 3 hours on chat and then an additional 2 hours on the phone without resolution, I was frustrated. My order was scheduled for delivery yesterday, but it did not arrive as promised, and the tracking information disappeared. The estimated delivery date is now Monday. I was informed that the delay was due to Black Friday, which is not a satisfactory reason for the inconvenience caused. I requested to cancel my order but was told I would have to wait for the undelivered part to be returned before a refund could be processed, with no guarantee of when that would happen. This lack of control over my order and funds is unacceptable. The customer service representative's offer of a $10 promo does not make up for the poor service and lack of accountability. As someone with customer service experience, I have never encountered such inadequate service. These issues must be addressed promptly and effectively.

I placed an order on 11/21/18 with Egg Saver 4-7 day shipping, but the item has not arrived as of 12/4/18. It was shipped on 11/24/18, which is outside the two-day processing window, especially frustrating for items with faster shipping options. The shipping information was lost for almost a week, and the delivery is now scheduled for 12/5/18. This experience with FedEx Smart Post is far from satisfactory, extending a promised one-week delivery to two weeks is disheartening. As a loyal customer of over ten years, it is disappointing to encounter these issues now. I have placed another order for different parts and hope for smoother delivery this time.

I need assistance to amend the name on the shipping details for my order, as I mistakenly used my name instead of my father's. The shipment may encounter issues with Saudi customs due to this error. FedEx contacted me requesting an ID number, which I lack as I am a visitor. However, my father, a resident, possesses an ID that we can provide. Changing the name to his on the invoice would facilitate customs clearance. I have emailed for support to rectify this issue or communicate with FedEx for a solution. Please assist me in resolving this matter promptly so that I can receive my birthday gift, my first PC build. The sales order number is [redacted]14, Invoice Number: [redacted]31, Order tracking numbers: [redacted]90, [redacted]74.

I am having trouble placing an order on Newegg and specifically wanted to ship it to a FedEx pickup location. The option was available while I was adding items to my cart, but disappeared during checkout. I tried contacting customer service, but the call-back wait times were longer than expected, and I couldn't get through to clarify the issue. Now the item I wanted is out of stock, and I am frustrated with the experience. I am unsure why I can no longer select a FedEx pickup location for my delivery.

I am seeking a quotation for a university purchase that requires a non-printed receipt. The items needed are as follows: - Canon Rechargeable Lithium-Ion Battery for Canon LP-E6N - Canon EOS 80D D5LR Camera with EF-S 18-135mm Lens Video Creator Kit - Canon Speedlight 600EX II-RT External Flash - Canon Camera Bag - SanDisk Extreme Pro [redacted] GB SDXC UHS-I Memory Card - Adobe Photoshop Elements [redacted] & Premiere Elements [redacted] OR PowerDirector 17 Ultimate - Sunpak Platinum Plus Ulta 6000PG 61” Tripod - RODE RODELink Filmmaker Kit Digital Wireless System - LimoStudio Continuous Lighting Photo & Video Studio Kit with Photo Background Muslin, etc. - GoPro HERO 7 Black HD Waterproof Action Camera - GoPro Dual Battery Charger with Replacement Battery - GoPro 3-Way Mount - SanDisk Extreme [redacted] GB microSDXC UHS-I Memory Card - Oculus Rift VR headset - 3D Organon app - CyberPower PC Gamer Ultra. Thank you for your assistance.

I recently purchased an MSI GL63 8RE-[redacted] on sale from the Newegg website, and it was delivered today (Thursday 3/14/19). Unfortunately, upon trying to charge it, I realized that it wasn't recognizing the charger at all. After investigating, it seems that the laptop came with a required 180W charger, but the one included in the box was only a 65W charger. This lower wattage meant that the laptop couldn't even register that it was plugged in, let alone charge properly. Despite being an Open Box purchase, I believe that receiving the incorrect charger was due to negligence rather than it being an open item. It seems like the wrong charger was included by mistake, possibly just picked because it physically fit the outlet without consideration for the necessary power output. For a gaming laptop like this, it needs a current of around 5 Amps, while the charger sent with it only has a maximum output of 3.34 Amps.

I purchased an MSI GL** *RE-*** from Newegg on sale, and it was delivered today. However, it doesn't charge when turned on and doesn't recognize being plugged in. After some investigation, it turns out the laptop was supplied with the incorrect charger. The laptop needs a ***W charger, but a **W charger was included, and the current is too low for it to function or charge properly. This Open Box purchase should not have resulted in receiving an inadequate charger due to oversight. I suspect they may have packed the first available charger that seemed to fit. For a gaming laptop like this, it requires a higher current than the *.** Amps offered by the charger provided. I genuinely like the laptop but will call to request a replacement charger tomorrow.

I purchased an AMD Ryzen 5 2600X which was supposed to come with a free copy of Division 2. However, after receiving the order confirmation email, I noticed it was missing from my Newegg order. Despite being advised to check for stock updates daily, I was unable to secure the game. Although I am aware that the phone hours may be limited currently, I am eager to receive my copy of Division 2.

My ex-girlfriend Angelique "Angie" Baxter and her son Zamerey GMB Jenkins are selling my stolen property on a different website. Anglique has taken my daughter's entire collection of 20-year-old mint condition Pokemon cards that have never been removed from the collector's book since [redacted]. She has been dishonest, denying that she took them, but she has been secretly selling them since [redacted]. We both live in Boston, and she has been using various computers, landlines, and multiple phones to make transactions. She is receiving funds through PayPal accounts and cash cards at her P.O. Box [redacted] in Grove Hall, MA. I have been trying to retrieve my belongings, but she continues to deny having them. There are police reports filed against her and her friend. Everything I am sharing is the honest truth.

Regarding UPS tracking number [redacted][redacted][redacted], I reside in Northern Indiana. The specified package originated from the Indianapolis warehouse but has been rerouted to UPS's hub in Columbus, OH, where it has remained for nearly four days. According to the UPS website, the expected delivery date is Saturday, April 27. It seems unnecessary for packages from Indianapolis bound for locations in Indiana to detour through Columbus, OH, resulting in such a delay. Requesting consideration for more efficient in-state deliveries or providing customers with the option to select their preferred carrier. Previously, I received a package from the Indianapolis warehouse via FedEx and it arrived the next day, as I am only [redacted] miles away.

I purchased 2 open-box Asus items from Newegg, and Asus informed me that the warranties are only for 90 days, not the standard 3 years. I reached out to Squaretrade, and they mentioned that I needed to buy their plans at the time of purchase from Newegg. However, this information was not included in the open-box disclaimer. Newegg typically allows 30 days to purchase a Squaretrade plan, and their website states that they cover refurbished items from Newegg. Since I have not received the items yet, I believe I should be able to buy the plans for them now. If I had known about this in advance, I would have purchased the plans during the order. I am disappointed that there was no prior notice about the limited warranties. I saved only $50 in total compared to buying them new. Now, I may have to return them for a refund and pay $25 each to extend the warranties to 3 years with Asus. Allowing me to purchase the warranties now would greatly simplify this process. Thank you.

I bought a $[redacted] Home Depot eGift card from Newegg on July 10, [redacted]. I printed the eGift card upon receiving it and had it on hand at home. On August 31, I tried to use the eGift card at the Home Depot in Dover, DE to buy a toilet with installation. I was surprised to find out that the card had a ZERO balance. Even after verifying in the store through the bar code and manually entering the card number, it remained at ZERO. I had to pay for the toilet/installation with my VISA card. Upon checking the Home Depot website, it also showed a ZERO balance. I reached out to Newegg via chat, provided scans of their emails and the eGift card printout, but no one followed up. When I called after ten days, they informed me the card was used on August 18, [redacted], but couldn't provide details on where it was used. I never visited Home Depot on that day or for many months. Newegg couldn't offer further assistance and directed me to Home Depot, who indicated Newegg should take responsibility. I believe my card was compromised, and Newegg should reimburse me the $[redacted].