Netflix Customer Service Issues

I recently watched Cuties and found that the portrayal of the young girls was not significantly different from the norm in today's society. While the film lacked a strong narrative, I appreciated that there was some attempt to convey a message. In comparison, music videos by artists like Lady Gaga and Taylor Swift have showcased far more sexual content without receiving the same level of criticism. The movie, in its own way, tried to make a point, which I found intriguing. Thank you for the forum to express my thoughts. - M.F., a retired doctor from Edmonton, Alberta, Canada.

I am concerned about the new documentary 'Cuties' on NETFLIX. The exploitation of children is unacceptable, and the CEO should rethink this decision. This behavior should not be normalized, and many people are becoming aware of the issue. If this documentary is not removed promptly, I will cancel my subscription, as well as inform my network to do the same. I urge for the removal of this grooming content and for empathetic individuals to be in charge instead. Please notify me via email when this documentary is taken down.

Dear NETFLIX, I am having trouble reaching you via email, so I'm trying this method. I find it frustrating that clicking on "Cancel Account" on your website just takes me back to the home page in an endless loop. It seems like a poor customer retention strategy. I just wanted to know the process for canceling in the future, not play a game. This experience made me consider cancelling through my card provider. Please fix this issue so customers can cancel easily as they can sign up. Thank you.

Please remove the movie Cuties from your listing. I am deeply concerned about Netflix showing this film. The content is highly inappropriate, and the thought of young girls and potential predators viewing it is troubling, given the current issues with human trafficking and pornography. The fact that the only warning was about language is outrageous. I recall watching other films with explicit content that had better warnings. Please share this feedback. Have other customers also threatened to cancel their Netflix subscriptions if Cuties is not removed? I am considering canceling my subscription if there is no action taken. Furthermore, I will be informing other Netflix users who are similarly concerned about the content.

Dear Netflix, I am writing to express my disappointment that 'The Vampire Diaries' will be unavailable until 11/01/20. This show holds great popularity, and its removal has caused distress among many viewers. I believe that censorship should not dictate what content is available, as it should be a personal choice whether to watch it. The replacement of this beloved show with a lesser one undermines Netflix's reputation. 'The Vampire Diaries' was even trending last week, making its removal more puzzling. Due to this decision, I feel compelled to switch to Amazon for my streaming needs. I will be canceling my Netflix subscription within 48 hours. Thank you, Anonymous

Dear Netflix customer service team, I would like to express my disappointment regarding the unavailability of 'The Vampire Diaries' on Netflix until 11/01/20. This show has a large following, and its abrupt removal has caused distress among viewers. The decision to remove it appears to be due to censorship, which limits viewers' choices. Additionally, replacing it with a less popular show may negatively impact Netflix's reputation. Last week, 'The Vampire Diaries' was even trending, making its removal confusing to loyal fans. As a result of this change, I am considering switching my subscription to Amazon Prime, a platform that better meets my preferences. I feel compelled to inform you that unless this matter is addressed promptly, I will be cancelling my Netflix subscription in 48 hours. I urge Netflix to reconsider and retain 'The Vampire Diaries' as part of its streaming content to satisfy its audience's demands. Thank you for your attention to this matter. Sincerely, Anonymous

I recently requested a replacement bank debit card, as my old one needed to be canceled. The new card, with a different number, is being sent and is expected to arrive by Monday. My concern is that my monthly Netflix payment is usually automatically debited around the 9th or 10th of the month, and I do not have the new card number yet. I am fine with a temporary interruption in my Netflix service, but I want to avoid any issues or penalties that may arise from a declined auto debit transaction.

I have been a loyal Netflix customer for many years. I switched from Verizon to Xfinity in January [redacted] and was offered a free year of Netflix through Xfinity. Although my January payment is fine, Netflix has continued to charge me the monthly fee of $13.77 from February to June. After contacting Netflix, I was instructed to access the Xfinity Netflix site to avoid charges, which my family has been using since March. I plan to return to regular Netflix in February [redacted] once my free year from Xfinity ends. I am looking to either receive a credit for the 5 months from February to June [redacted], or not be charged for 5 months in [redacted] upon my return to Netflix. Thank you for your assistance. Sincerely, Dr. W. Letzkus.

I signed up for a Netflix account around 3-4 months ago for approximately $13. I haven't used the service yet as my TV wasn't connected. I had another email account at that time, and now that my TV is set up, I'm unsure if I need to access my old account (I don't remember the login details) or if I should create a new account as a monthly subscriber. If this isn't the right place to ask, could you guide me in the right direction so I don't have to wait in line for assistance? Thank you.

I have been a dedicated Netflix customer for years. I switched to Xfinity in January and was promised 1 free year of Netflix from February [redacted] onwards. However, I noticed that I was still charged $13.77 monthly from February to June, despite using Xfinity’s services. I spoke with a Netflix representative in February when I first noticed the charges, and he explained that the charges might be due to connecting through my Netflix account via Xfinity. In light of this, I kindly request to be credited for the 5 months of Netflix fees that I paid while using Xfinity when I return to paying for the service next February. I appreciate your assistance in resolving this matter. Thank you, Dr. William Letzkus.

Subject: Halloween Show Idea - "I See Them" Dear Netflix, I have an exciting Halloween show concept that I believe deserves attention. Here’s the main premise: Remember the monsters we feared were hiding in our closets as children? What if those monsters actually existed but were only visible until we turned five, and even then, they couldn't harm us? Imagine a world where the fastest, strongest, and smartest individuals are cursed with the ability to see, hear, touch, smell, and taste these monsters because their existence could accelerate human evolution too rapidly. However, there is a 15-year-old boy without these traits who must acquire them all to survive... Title: "I See Them" I hope you find this idea intriguing! Feel free to reach out for more details or to discuss alternative names. I have additional concepts to share as well. Best regards, Cole Christensen

I believe my email address was stolen by someone named Keith David Oill. I have been receiving emails regarding fraudulent activities on my account from various services like PayPal, Cash App, and Amazon. My email account was compromised, and I only recently changed the password after six months of neglecting to do so. The email address involved is [redacted] I do not have time to call customer service but would appreciate assistance in stopping these fraudulent activities. Thank you. Nikhil Ramesh

Dear Netflix, Regarding last year's cancelled Shawn Mendes concert in Brazil on November 30th in São Paulo, I experienced the disappointment firsthand. Having purchased a silver package for a Q&A session, I was inside the stadium when the cancellation was announced. The emotional scene of fans crying outside was overwhelming, and it's a moment I hope is not depicted in his upcoming documentary, "In Wonder," featuring the Latin America leg of his tour. Please consider the sensitivity of fans like myself who would not wish to relive those emotions on screen. Thank you for your understanding. Sincerely, Amanda V.

Hi, I'm curious about the possibility of another season of The Gift with Beren Saat. The show is captivating and makes you introspective about identity, capabilities, and trust. I admire the producers and actors for bringing the show to life. I've encountered some issues with sound and the error code (D7[redacted]) when pausing shows like Moesha, The Parkers, and The Gift. Despite seeking help, it's not very effective. Could you address this? Additionally, I'm keen on watching The Gifted on Fox and catching up on the seasons I missed. Adding Nickelodeon and Disney content could attract a broader audience, likely increasing viewership. Your consideration of these suggestions would be appreciated. Thank you for your attention and I look forward to hearing from you soon.

I signed up for Netflix on September 27, [redacted], and have been enjoying the movies. However, I encountered WiFi issues and had to fix it. Since then, I've been unable to connect to Netflix. I tried to unsubscribe with a new password but couldn't proceed without resubscribing. I want to cancel my initial subscription from September 27 to avoid paying for two subscriptions. Please terminate my current subscription so I can sign up for a new plan. Thank you. Evelyn S. [redacted] [redacted]6

A few days ago, I realized that the third TV in my house was unable to stream Netflix. After contacting Netflix support via chat, the issue was promptly resolved. The monthly charge was adjusted to $15.99 for three TVs, and the change was confirmed with the representative during the chat. However, last night, I noticed that I was unable to access Netflix on the smart TV in the living room. Before submitting this request for assistance, I verified that the other two TVs with Netflix were working fine. I am simply requesting Netflix to restore service on all three TVs in my home. Just last week, I had contacted Netflix regarding an unauthorized charge, which was also resolved efficiently by their support team. Thank you.

I have consistently paid my Netflix subscription through automatic payments for several years. Recently, I noticed an unexplained increase in my monthly bill from around $10.99 to $17.99. Initially, I thought the increase was due to using Netflix on multiple devices when visiting family. However, after speaking with a customer service representative, I discovered that wasn't the issue. I later found out that my mobile provider had a special deal with Netflix, but I preferred to maintain my separate account. Today, when I tried to access Netflix on my TV, I received a message stating that my payment had not gone through, resulting in a suspension of my account. Upon checking my bank statement, it confirmed that the payment had been processed through my usual autopay method and on time. I value the excellent customer service I have received from Netflix and wish to resolve any discrepancies to maintain my account status. I appreciate the support and look forward to resolving this matter promptly. Thank you.

Hello! I just wanted to express how much I am enjoying your sci-fi series "Away." It's great to have a space drama back on the screens. I particularly want to commend you on how inclusive you have made it. Having a woman in charge of ground control and another as the lead astronaut is wonderful. It's also fantastic to see a diverse cast, including a token black astronaut and a closet lesbian oriental woman. The decision to have a character in a wheelchair was a brilliant move to promote representation. Despite some clichéd plots and stereotypical characters, the focus on inclusivity is truly commendable. Congratulations all around!

Following a notification, I updated the software. Upon completing the update as per the screen prompts, I watched a show but when trying to exit the program to access my recorded shows on the DVR, the screen froze with the "Exiting..." prompt displayed. Even after unplugging the TV overnight, the issue persisted. I attempted to address this by uninstalling Netflix twice and updating the software, as suggested. This morning, I spent an hour with TV support and encountered no problems with other smart TV functions. Contact: Craig Bender Email: [redacted] Phone: [redacted]

I am uncertain if my email or card details are saved as default for Netflix on my Roku TV. I do not currently have the means to pay for Netflix, and I did not intentionally sign up for any subscriptions. It seems there may have been an automatic charge for a trial subscription through Netflix that my mom may have unwittingly signed me up for or due to my card information being saved on Amazon Prime. I did not authorize this charge and never selected Netflix as an entertainment option for our TV, laptop, or phone. I do not recall agreeing to any paid subscription after any free trials. I urgently need this charge removed as it is affecting my finances. I have no interest in Netflix and did not consent to any charges. Please refund this as soon as possible as I am struggling financially as a single mother during this pandemic.