Netflix Customer Service Issues

Hi there, On October 1st, I canceled my Netflix account, with the understanding that the cancellation would be effective from October 5th. However, I have noticed that my credit card was charged twice since then, once on October 30th and once on November 30th, each time for £11.99. I am reaching out to request: a) A refund of £23.98 b) Immediate cessation of charging my account. Please cancel the direct debit, which should have been done on October 5th when I canceled my account. I assumed that canceling my subscription would also cancel the direct debit automatically. I request urgent attention to resolve this issue promptly. Thank you, S.

AMC made a disappointing decision to cancel "Lodge 49," a beloved TV show that has garnered critical acclaim. The renowned Rolling Stone even ranked it as the #7 best show in [redacted]. This unique and heartfelt series has captured the hearts of many viewers and critics alike. I urge you to consider saving this exceptional show, as it has the potential to earn prestigious awards and continue to provide entertaining and meaningful content to its audience. Please watch and renew "Lodge 49" to support outstanding television that stands out in today's industry.

I recently signed up for Netflix and needed to confirm my account details but did not receive the email with the information as promised after following the instructions on netflix.com/loginhelp. I also want to add another mobile phone to the account so my partner can cast films to our TV when I am not home. Can you please help me with this matter?

I recently had to update my debit card information on Netflix because my old card expired. However, when I tried to input my new card details, I kept receiving an error message saying, "Sorry, something went wrong, please try again." As a result, my Netflix account is currently inactive, and I need to resolve this issue promptly. My account is under the name Joyce Keyrouz. Thank you for your assistance.

I was hoping to find some great Christmas movies on Netflix before December 20th. Here are some suggestions: - How The Grinch Stole Christmas - A Christmas Carol - Elf - National Lampoon's Christmas Vacation - Home Alone series - The Muppets Christmas Carol - The Santa Claus (1 and 2) - Miracle On 34th Street If Netflix can have these available by December 20th, I will renew my subscription, and our family Christmas celebration will be complete. Thanks and Merry Christmas.

I thoroughly enjoyed watching the Netflix original series "Blown Away." I have a suggestion for a new season - instead of featuring established professionals, how about showcasing a group of aspiring artists? During my recent trip to Murano, Italy, my wife and I were mesmerized by a master glass maker at work, sparking the idea of contestants receiving a beginner's course in glass blowing and competing in challenges. This concept would resonate more with the audience as it brings in relatable participants not seen in the first season. I appreciate the effort put into creating such a captivating show and hope you will consider this suggestion for future seasons. Thank you for bringing us such an engaging program.

I need to address a concern regarding the auto-renewal of my Netflix membership. I reside in Zagreb, Croatia. Upon reviewing my bank statement today, I noticed a charge for one month of premium membership made by Netflix on Monday, December 9th. This came as a surprise since I have not been actively subscribing to Netflix for almost a year due to financial constraints as a student. A quick check of my viewing history would confirm that I have not used the service during this time. This situation is unsettling, and I am kindly requesting a refund. As a precaution, I have already changed my password even though I have not shared it with anyone. I am unsure if my account was compromised as I did not use it or my credit card on Monday. I would appreciate a refund based on these circumstances. If additional evidence is required, please let me know how I can assist. Best, KRISTIAN Z. Email: [redacted]

Hello, I hope you are having a good day. I would like to cancel my Netflix subscription and request a refund. I recently signed up less than an hour ago, but I was disappointed to discover that there is no 30-day free trial available in my country, despite various advertisements stating otherwise on social media platforms. This is my first time creating a Netflix account, and I have not used the service at all. I intended to test the service before committing to a subscription, but without the trial option, I would like to cancel my subscription and receive a refund for the amount paid. Considering my current situation in Nigeria, where $11 is a significant amount for me especially since I have not yet received my November salary, I kindly request for the subscription to be canceled promptly. I refrained from canceling directly on the account page as I wanted to explain my circumstances to a support representative first. I would be grateful if you could address my request quickly. Best regards, O.

I am experiencing an issue with my Netflix subscription. They notified me that my account will be put on hold due to failed auto-payment with the bank details I provided. I have reviewed troubleshooting articles advising to check my bank account, but after confirming there are sufficient funds for my monthly subscription, I remain unsure how to resolve the problem. This is the first time I have encountered this situation despite consistently making timely payments. I'm hopeful for a prompt resolution. Thank you.

I used to have the Netflix app on my Android box under my name. Due to a banking issue, I had to cancel that account and create a new one under my wife's name. However, when trying to log in with my wife's account details, I couldn't get Netflix to accept the new information. Even after uninstalling and attempting to reinstall the app from the Android app store, I couldn't find Netflix available. Despite disabling parental controls, I still couldn't locate and download Netflix from the store. A friend shared a new link with me, and I successfully downloaded Netflix. However, now I'm experiencing issues where I have to download movies to watch them, and I can't easily navigate the movie choices.

Dear Netflix, I have noticed that the show "Triad Princess" released on 6/12/[redacted], is disappointingly short with only 6 episodes. I am particularly fond of character Xu Yi Hang and feel the English dubbing quality is disappointing. I urge you to focus on providing more episodes and improving the dubbing quality in the future. Thank you for your attention, Alison H Maher P.S. Kindly consider reworking "A Christmas Prince, The Royal Baby" as well. Please reach out to me on Instagram @alisonmaher00 for updates.

In June this year, I was hacked, leading me to close my wife's account under Cheryl Shaw's name with the help of your staff. I then opened a new account in my name, Gus Loesch, which worked well. However, we've found that you are still billing my wife's closed account. Since June [redacted], payments of $11.93 and twice $12.16 have been deducted by "Netflix.com." It seems either you haven't closed the account or it's the work of the hackers from Vietnam that we discovered. Please investigate this matter further so we can permanently close the account. Thank you, Gus Loesch and Cheryl Shaw.

I am attempting to create a new account. I reside in Mexico but I am American and would prefer to access U.S. Netflix. I possess a U.S. address, a U.S. bank account, and a U.S. wifi phone number. Unfortunately, the platform does not accept my U.S. phone number for verification, and when I attempt to use my Mexican phone number with the country code, it is also not accepted. How can I successfully complete the signup process? I was unable to proceed past the verification step. I have a VPN available if it is necessary. Thank you.

Hello Netflix, I have always appreciated your services, but I noticed a fraudulent recurring charge on my account from Amsterdam. This is concerning as I did not authorize this subscription. I urge you to acknowledge this issue and prevent such fraud from happening. I have had multiple Netflix accounts, but fraudulent activity cannot be overlooked. It's important for your company to take responsibility and ensure the security of customer accounts and privacy. I am looking for an apology and reassurance that steps will be taken to safeguard against future incidents. Additionally, it is frustrating that there is no direct email provided for customer support. Sincerely, Tom Lembcke

Hello, earlier today I called to inquire about a refund for my Netflix account. Approximately a month ago, I signed up for a trial after using a friend's account for some time. Recently, when I tried to access my account, it was disabled due to a payment issue. I assumed it would automatically cancel if not paid, but to my surprise, I was charged $16 after replenishing my bank account today. The customer service representative informed me that he canceled the account and I would be refunded in a few days. However, the email notification mentioned the cancellation was for the next payment cycle, and I can still access the service. I would appreciate it if you could verify the refund status for me.

The movie released on December 3 about "Gay Jesus" is incredibly troubling. It is the most disturbing thing I have encountered. I would rather hear about Ted Bundy or OJ Simpson. It is horrendous, blasphemous, and seems to come from an evil place. As a result of this, we have decided to no longer support Netflix. We have already canceled our account, as have our friends and family. It is very disappointing, distressing, and disrespectful. It is unfortunate that you will lose out due to such poor content choices.

I am unable to access my Netflix account. My password is not working, and I am unable to reset it using my email or phone number. I keep receiving error messages like, "We are experiencing technical difficulties and are currently fixing it. Please try again in a few minutes," and "Something went wrong." I also received a message stating that the password reset link was invalid. I usually use the Netflix app on my phone and stream it to my TV. I attempted to watch Netflix on my laptop, but I was unsuccessful. After logging out of the app and trying to log in on my laptop, I am now locked out of Netflix on both devices.

Dear Netflix Team, I have been a long-time fan of your streaming service. I want to acknowledge the dedication and high-quality content you provide. However, I have noticed the increase in subscription prices annually. Being a student, I find it challenging to afford the service. With the holiday season approaching, I wish to watch Christmas movies with my family. Could you kindly consider granting me a complimentary trial period? It would mean a lot and bring joy to my family. I appreciate your consideration. P.S. I enjoy shows like Riverdale and Thirteen Reasons Why. Please continue offering such excellent originals. P.P.S. I would love to see the movie Season of Love ([redacted]) added to your collection. That would be fantastic! Best regards, Ioana Teodor

I've visited the website, but unfortunately, I couldn't find a solution for my issue. I even contacted the help center. My device is the Xiaomi Redmi Note 8 Pro, which should support HD+ resolution. Surprisingly, the help center informed me that my phone is not on the list of devices that can use HD or HD+ resolution. It's almost [redacted], and it's frustrating that my powerful phone is limited to 480p SD resolution on Netflix. I hope this can be resolved soon.

I was watching my free month of Netflix when the show suddenly stopped playing. It suggested rebooting the box, so I followed the instructions. However, it then prompted me for a password. Thinking I must have forgotten it, I applied for a new password. After entering it, I realized there was a capital letter that I couldn't reenter correctly. When I requested another password, it showed an old email address belonging to my daughter, who had used my TV before. Worried that I might unintentionally change her password, I decided to stop. Now I'm unsure of what to do next.