Netflix Customer Service Issues

I returned two DVDs to Netflix, but I have not received any confirmation that they received my packages. The DVDs were sent from the Chuuk State Post Office in Micronesia. As a result, my Netflix DVD account is currently on hold due to an issue with my account. The notification advises me to contact Netflix, but reaching them via phone is challenging as I am not in the U.S. I urgently need assistance with this matter.

On my TV screen, Netflix movies and series are not downloading. I keep getting a message saying the content is temporarily unavailable and to try other titles, which is also not working. The error code tvq-pm-[redacted] (5.2.[redacted]) keeps appearing. I followed the instructions provided on my phone: unplugged the Sony smart TV for at least 1 minute and held down the TV power button for 5 seconds, then plugged it back in and turned it on to retry Netflix, but the issue persists. Could you please provide other suggestions? I don't believe the problem is with my TV. Thank you in advance. - Lydie

Dear Team, I encountered an issue with signing in to Netflix as it displayed my email ID as invalid. Subsequently, an amount was deducted from my account today. I contacted a Netflix employee who could not locate the deducted amount or the email ID linked to the transaction initially. After a second call, my account was reset, and the plan was canceled. However, I have not received any confirmation email regarding the credited amount. Kindly investigate and address this matter promptly. Regards, Sidhant Satija

Hello, Good morning. I am currently subscribed to the $12.99 Netflix plan. Normally, including tax, the total is around $13.11. However, this month I was charged $14.94, which seems high for taxes alone. If this is the new price, I am considering switching to Disney Plus with Hulu for the same cost. Can you confirm if the cost of the HD plan with 2 screens has increased to almost the same as the Ultra HD plan without tax, or if this is an error in billing? Thank you.

I signed up for a one-month trial but never activated my account due to an incorrect email address ([redacted] instead of [redacted]). Instead, my son used his email and had the monthly fee deducted from his account. Despite this, I have been charged $17.99 per month from 8/1/[redacted] until I cancelled my account in August [redacted]. I request a full refund as my son was also charged for the same service to the same address during the same period until he cancelled his Netflix account last month.

Hello, I have a problem. Over the weekend, I wanted to try Netflix for a 30-day trial, but something went wrong, and €11.99 was already deducted from my account. I only intended to test it for 30 days and not pay immediately, especially since I can't access Netflix since yesterday and keep seeing an error message saying there's a problem. I hope we can reverse this charge because I just wanted to try it out before deciding whether to pay for it monthly or not.

I have Telstra TV and signed up for a Netflix trial but used the wrong email. I need to cancel the subscription before it charges my grandfather's Telstra account. How can I do this without knowing the email owner? There is no option in the settings for cancellation. I only input the wrong email and no other information.

Hello, I am a Telkom South Africa customer who received a 3-month free trial from Telkom. I attempted to sign up for the free Netflix trial but decided against continuing due to financial constraints. Despite canceling my subscription during the first month and being assured by Telkom, I have been billed R139.00 for the second month. I kindly request the immediate cancellation of my Netflix subscription and a refund as I cannot afford the service. Please send me confirmation via email at [redacted] Thank you. Marianne Gaum

Yesterday, I attempted to subscribe to Netflix, but encountered issues with the billing process. Despite the error messages, my bank account was charged multiple times for a total of four deductions, rather than the one-month subscription of $9.99 as intended. My Netflix account is not working despite the charges. I kindly request a refund of the excess deductions for three months, leaving one deduction for the monthly subscription fee. Thank you.

Hello, I am experiencing an issue with my internet service provider regarding my data usage. I have recently switched to a lower data plan to avoid exceeding my limits, effective 04/01/[redacted]. Is it possible to change this earlier so I can enjoy Netflix during the Christmas season? I am willing to continue paying the higher monthly fee if I can switch to the reduced service sooner. This request is not related to any problems with Netflix; it is solely to address our broadband data consumption concerns. Thank you. Regards, Dermot M.

Hello, I am a Netflix user. The account belongs to Tetyana Tsymbal and myself. A member of our household mistakenly created an account under our account without permission. I have since removed it, but we are still unable to access Netflix and are receiving the error message: Tetyana previously mentioned in a chat conversation that our account is being charged for 2 screens with an additional person. This individual has inadvertently created their own account under ours. What steps do we need to take to resolve this issue promptly? Thank you, Joana

"Friends" is being removed from Netflix, and this news has left me and my friends devastated. We watch the show daily and it's a significant part of our lives. We adore "Friends," and its departure is truly upsetting. I recognize that Netflix may have valid reasons for taking it off, but it's crucial for them to understand how important the show is to us. "Friends" is immensely popular and generates substantial revenue for Netflix.

My account is currently on hold due to an issue with my recent payment. I tried to follow the instructions provided to update my payment details by visiting netflix.com/payment. After clicking the link, I noticed that my account is billed through iTunes. However, upon checking my iTunes account, it shows that there are no subscriptions linked to it. This leaves me unable to update my billing information or cancel my membership since it does not appear in my iTunes account. I am now wondering if there is another way for me to update my billing details or manage my subscription. The error code displayed is U7[redacted]. Thank you for your assistance.

I encountered an issue while attempting to download additional episodes of "The Vampire Diaries" and "iZombie." A message appeared stating, "You'll need to remove downloads from this device, or from another device on your plan. (NQL.[redacted])." I tested this with different accounts, all showing no downloads, but the problem persisted across all accounts when I tried to download other shows.

Hello, I recently signed up for Netflix and initially had no issues during the trial period. However, starting yesterday, I've been unable to access Netflix. Upon logging in, I receive an error message prompting me to go back to the homepage due to a site error. I've tried various troubleshooting steps such as resetting devices, changing internet browsers, utilizing different locations, and even resetting the router without any success. Interestingly, when accessing Netflix through a US proxy server, I can log in but am unable to play media. When my friend logs in with their account on my devices, everything works fine. It seems there might be an issue specific to my account. Unfortunately, I'm unable to reach out to Netflix support as the error prevents me from selecting any options.

I kindly request that you consider adding more noteworthy horror movies and improving the overall selection on Netflix. As a viewer, I am dissatisfied with the current offerings and would like to see improvements. Specifically, these are some suggestions I have in mind: Halloween 6, Hell's Kitchen, The First Purge, Unborn, and Apartment [redacted]. I have many more recommendations, but I will keep it brief for now. I hope you take this feedback into account as I believe many others share similar thoughts. Thank you for your attention to this matter. Sincerely, Katie xoxo

I've been attempting to access Netflix today multiple times without success. I can select a movie to watch, but as it starts to download, it abruptly stops, displaying an error message stating, "We’re having trouble playing this title at the moment. Please try again later or select a different title." I have encountered this issue consistently with various titles. I've tried contacting support via phone without a response. I have already verified that my modem is working correctly. I'm eagerly anticipating your prompt response.

I attempted to sign up for a Netflix free trial after not having a streaming service for a while. I followed all the instructions yesterday, but today I received a message stating that I am not eligible. Wanting to ensure if I was eligible or needed to cancel manually, I clicked on the option to proceed in the Netflix app. Unfortunately, money was deducted from my account without any prior notice or confirmation. The process felt deceptive as there was no checkout, total, plan option, or confirmation provided. It seems like the purpose of the free trial was to mislead customers. I would not have chosen the most expensive option if there had been transparency. The unexpected charge has left me in a difficult situation as I do not have enough funds to cover my rent, which I have already sent a check for. This will result in late fees from my landlord and overdraft charges from the bank. I kindly request a refund.

Hello Netflix, I signed up for a free month trial on Netflix and provided my card details. I forgot to cancel my subscription and haven't used the app at all, but payments are being deducted from my account. I didn't intend to continue after the free month because I already have a permanent Netflix account using the same payment method on a different device. I registered the trial account on my computer, while my permanent account is on my phone. I kindly request a refund as it is inconvenient to have two accounts deducting funds from my savings account.

I am unable to use Netflix as my account is currently on hold due to a payment issue. I have attempted to update my payment details on Netflix.com/payment, but the website does not seem to be working for me. I have been trying to resolve this for the past three weeks by contacting customer support but have had no success. I am frustrated as I believe payments have been successfully processed, yet I am still unable to access Netflix.