Nationwide Building Society Customer Service Issues

Good morning, I contacted Nationwide last week regarding a mistaken fraud report against me. After a phone conversation with a representative who advised against using my bank for business payments, I switched to receiving payments via goods and services on PayPal. I believed the issue was resolved as advised, but now my account is under review, and I can't access mobile or internet banking. This has caused me to miss bill payments and my phones have been cut off. I am unable to contact Nationwide due to my phone situation, and I can't visit a branch to access my money. I've faced repeated restrictions with Nationwide, such as my account getting blocked for what seems like regular online activity. I've spoken to the person who accidentally initiated the fraud claim, and her bank confirmed the case closure. I urgently need assistance and request a prompt response via email at [redacted] It's frustrating to face these continued blocks and financial strain despite things being supposedly resolved.

I have recently been unwell and had to deal with a crisis team last week due to my mental health issues. Unfortunately, a folder containing important documents like bank statements and bills got lost during this time. I am waiting for a new card, but I am concerned about unauthorized access to my account. Can a note be added to my account stating that additional verification is required if someone tries to access my account with just my ID? I am worried because I have no funds coming in until the 18th. Thank you.

Sir or Madam, I am currently out of the country and will be for an extended period of time. My ATM card has been blocked for some time, and I reported this issue to you in December. I requested a replacement card to be sent to WV14 0EA, as a friend was visiting me in January and could bring the new card. However, my friend has returned, and I have not received any correspondence from your end. I now urgently need to access my account, but the new log-in system requires personal information I do not have without a UK telephone number for a code. I kindly ask that you send the code to my overseas number at +[redacted]8. I am eager to resolve this matter promptly. Thank you for your attention to this. Best regards, B J Palmer

I received a new Debit Card in August but have forgotten my PIN number. I contacted customer service from Thailand, and was assured details would be sent in the post, yet I have not received anything as of October. Despite warnings of lost mail to my location, no information has arrived. Following multiple attempts to reach out over the phone, incurring fees totaling over 10 pounds, promises of a follow-up call or email within 48 hours have not been fulfilled. Assistance is greatly appreciated.

I urgently need to access my savings from England, but I'm struggling as I have forgotten my PIN for my new debit card. Despite numerous attempts to contact the UK, I have accumulated significant charges on unanswered calls. I even went as far as sending a detailed complaint letter via courier to the CEO, incurring additional costs. Despite being contacted once by phone, I have been disconnected after nine attempts to reach them from Thailand. After three months, they now want me to join internet banking and use a card reader, something unfamiliar to me. They continue to ask for email and phone verification by calling the UK again. I am perplexed by their process and frustrated by the lack of assistance in retrieving my funds with a new card but no PIN, especially after months of unreturned calls.

I fell victim to a scam involving a house rental negotiation via email from someone who claimed to be associated with your company. I unfortunately transferred money to them before realizing it was a scam, and now I cannot reverse the payment. I am requesting that you block the transfer and return it to the IBAN account holder (my mother). Additionally, if feasible, I would like the person responsible to be apprehended. I kindly ask for assistance in contacting my bank for a detailed report and I am willing to provide any necessary documentation. Below are the details of the beneficiary: - Amount deposited: €[redacted].00 (1-month rent + 1-month deposit) - Transfer Reference Code: [redacted] - Name of the Airbnb agent account holder: IOAN HANGANU - IBAN Code: GB27NAIA[redacted][redacted] - Bank: NATIONWIDE BUILDING SOCIETY - BIC/SWIFT code: NAIAGB21XXX - Bank address: SWINDON, SN38 1NW, UK Thank you in advance, A.S.G. Abdelmalak

I believe I've fallen victim to a possible scam. Recently, I made a purchase of a PS5 from a questionable website. Upon realizing this, I reached out to Nationwide for assistance. Initially, I was informed that the fraud team was unavailable and would follow up the next day. When that day came, I was provided with a list of evidence required, including proof of non-delivery within the expected timeframe, which was impossible as the delivery date was today. After contacting them again, I was advised to wait until the scheduled delivery date. If the goods did not arrive, I should contact the seller and if unsuccessful, consider filing a fraud claim. Today, on the anticipated delivery day, the tracking information indicated an additional customs charge due to the item being imported. Attempting to seek advice from the bank proved challenging as the voice recognition system kept initiating new investigations upon mentioning "fraud," creating unwanted administrative hassle for myself or others.

I am writing because my friend, Brian Parker, passed away on August 25, [redacted]. Before his death, he entrusted his wife, Alicia, with a plastic bag containing various bank account and financial details. Unfortunately, Alicia misplaced this bag at the hospital and is concerned that someone might have access to his bank card. She urgently needs to locate these documents as she must access his account to cover the funeral expenses. Brian was a customer at your Wellingborough Road, Northampton branch. I kindly request that you reach out to Brian's widow, Alicia, at 01[redacted]80 or 07[redacted]59. Her address is 19 Thyme Court, Lumbertubs, NORTHAMPTON NN3 8HY. Thank you for your assistance. Regards, Clive Millman.

I am reaching out to discuss an issue I am experiencing with Nationwide. I have been trying to inquire about my Premium Bond prizes, as I recently won £75 but have not received the funds in my HSBC account since I switched from Nationwide in February [redacted]. Despite multiple attempts to contact Nationwide through their chatbot and phone lines, I have been unable to reach anyone as the service appears to be unavailable. It seems that my Premium Bond details still show my old Nationwide account number, [redacted], causing a discrepancy in receiving my winnings. I would appreciate it if you could look into this matter to help me resolve the issue promptly. Thank you for your assistance.

Subject: Formal Complaint Regarding Flex Account Maintenance and Payment Issues Dear Senior Manager of Nationwide Building Society, I have been a loyal customer with Nationwide for several years, but I am writing to express my extreme dissatisfaction with the recent maintenance and payment issues I have faced with my Flex account, super saver account, and child saver account. During the festive period, the significant downtime on December 23, [redacted], lasting over 9 hours, severely impacted my ability to conduct essential transactions. This led to disruptions in my Christmas plans and caused undue hardship as I was unable to access my funds promptly. Despite your attempts to rectify the situation and apologies offered, the inconvenience persisted, with further maintenance problems on December 31. The extensive wait times of "2 hours 22 minutes" on hold to speak with an advisor only added to my frustrations. As a mother of four, including two children with disabilities, I rely on timely access to my funds for daily living expenses and obligations without unnecessary complications. Being advised to visit a branch for cash withdrawals due to technical issues contradicts the convenience of modern online banking, which many, including myself, prefer for security and practicality reasons. The inability to perform basic tasks such as paying bills online has left my family in challenging situations, including being stranded at a train station due to payment delays. The disruptions caused by these banking issues during the holiday season were unacceptable and have prompted me to explore alternative banking options. I am submitting this formal complaint in accordance with the complaints handling scheme established under the Consumer Credit Act [redacted]. I kindly request a prompt acknowledgment of this complaint along with details of your company's complaint procedure. Yours sincerely, S. Chapman

I would like to cancel my account as I don't use it myself. I allowed my daughter to use it, but she has not attempted to obtain her own card. I recently discovered she has been banned from major banks for money laundering. I am hesitant to let her keep using my card, fearing it may impact my banking status. We no longer have a good relationship. My daughter has the login details for Nationwide Internet Banking, which I do not possess. Regards, AV.