NJ Unemployment Customer Service Issues

Subject: Urgent Inquiry About Unemployment Claim Hello, I hope this message finds you well. I've been attempting to reach out via email and phone to the unemployment offices in Trenton and Vineland without any success. My last day of work was on 3/16/20, and I promptly filed a claim as instructed. However, each time I try to claim my benefits weekly, I receive a message that my claim is unpayable currently. I work in the restaurant industry, and due to the impact of COVID-19, my hours were reduced. I am currently unable to work until the situation improves and restrictions are lifted by the NJ governor. I am a college student attending online classes; this situation is solely due to the pandemic. I am seeking clarification on the status of my claim and when I can anticipate receiving payments. The uncertainty is quite challenging during these times and I would appreciate any assistance you can provide. I eagerly await your prompt response. Thank you, Ryan Y.

On March 15th, I applied for unemployment due to my workplace closing because of the coronavirus. Initially, I signed up for direct deposit. I then unexpectedly received a Bank of America card in the mail. Although I was paid the first week on the card without any issues, I later received a notice stating my payment method had been switched to direct deposit, which I have not received. Despite checking my card regularly, there have been no funds. As of yesterday, I can no longer access the card. After spending two hours on hold with BOA cash cards and getting disconnected, I have tried tirelessly to reach someone at NJ unemployment to no avail. Emails have gone unanswered, leaving me distressed for over a month. I desperately need assistance to investigate the whereabouts of my payments as it may be a case of fraud. Any help would be greatly appreciated.

It's been 23 days since my layoff due to COVID on April 1st. I filled out the information on the NJDOL website but haven't received a confirmation. The website indicates I already filed but shows my last claim from January 4th. It directs me to re-open the claim, but I can't find a way to do so. I've tried calling but the automated system mentions a break in my claim or it's out of reporting. I'm worried about not receiving any benefits, including the $[redacted] stimulus. I urgently need assistance since I can't reach anyone for help and my bills are piling up.

I applied for unemployment on March 22nd after my company closed globally due to COVID-19. The lack of information from the company about payment schedules led me to file immediately. I received a prompt response in three days and could claim benefits within five days, which was great. However, ten days later, the company announced they would pay us until April 11th, causing confusion with my claim as I had been claiming benefits without realizing I was also being paid by the company. This led to me mistakenly indicating that I was working when filing my claim, causing it to be locked. I had to reopen and resubmit my claim, knowing it will take a while due to the high volume of claims. I encountered issues reaching the director's office for assistance. I hope I did everything correctly this time. -Keith

I have been on unemployment for over six years due to getting laid off from my full-time job at the start of each year and then being called back in July by John Bundy Productions. Recently, I was informed that my unemployment year had run out, so I followed the necessary steps to refile on 4/13/[redacted] after certifying for my weekly benefits and receiving payment. Although I have been working part-time at Retro Fitness for around 20 hours a week, the closure of the gym due to Covid-19 caused me to lose that job. When I reopened my claim, I provided all the required information about my work at the gym. However, I received an "unresolved issues" questionnaire regarding this job and answered all the questions as requested. I am now worried that this situation might have affected my benefits from my full-time job. Despite trying to contact someone to clarify this matter, I have not been able to reach a representative.

Hello, I am experiencing difficulties reaching the appropriate individual. Despite repeated attempts, I have been unable to connect as the system indicates I have missed the daily calling window. I originally filed a claim around 02/23/[redacted] due to reduced work hours after my office closure, predating COVID-19. Subsequently, I received a denial letter citing my enrollment in school, prompting an appeal. The situation evolved with my workplace furloughing us due to COVID-19, instructing us to apply for unemployment benefits. However, attempting to refile shows the old claim date, preventing me from claiming weekly benefits. I am uncertain about the next steps as the recent claim has not progressed, allowing me to claim only the previous denied one. This confusion has left me without income for weeks, disrupting the timeline on the website. Your guidance on resolving this issue is greatly appreciated. Thank you. Best, J.P.

Hello, I'm experiencing difficulty reaching someone for assistance. Despite repeated calls, the system keeps saying I missed my window to speak with a representative. I initially filed a claim around 02/23/[redacted] when my work hours were reduced due to office closure, pre-dating COVID-19. I received a denial letter citing my school enrollment and submitted an appeal. Given recent furlough due to the pandemic, I attempted to file a new claim. However, the system still reflects the old claim date, preventing me from claiming weekly benefits. I have not received updates on my recent claim and am stuck trying to claim the denied one. This has caused confusion and financial strain as I haven't been paid in weeks, with my claim status jumbled on the website. Any guidance on rectifying this issue and receiving owed payments is greatly appreciated. Please help resolve this matter promptly. Thank you.

I mistakenly answered "No" to the work-seeking question when filing for benefits by phone 17 days ago. The system prompted me to speak with an agent to complete the claim. I have been attempting to reach an Unemployment representative at the New Jersey Reemployment Call Center every business day since then, starting at 7 AM despite the office appearing closed. The high call volume message repeats, preventing me from getting through to correct my error. I have faced extreme financial strain, unable to afford food, bills, or gas, with only one benefit payment received. Urgently, I need to fix this issue. Please, someone, contact me at [redacted] to assist in rectifying the mistake and ensure I can claim and receive my benefits. This situation is becoming critical as I have not eaten for 2 days now.

On March 16, [redacted], I lost my job at Ocean Casino. Initially, I was promised payment for two weeks and advised to apply for unemployment benefits. After filing my claim, I received a check for an old closed claim instead of the new one I submitted. Despite receiving a confirmation on April 5, [redacted], with claim number NJS[redacted]7 and the specified weekly amount of $[redacted].00, I have been unable to successfully file my weekly claims. Unfortunately, my attempts to contact a live representative have been fruitless, leaving me in a tough spot financially. Desperately in need of funds for essential items like food and medication for both myself and my elderly husband, I'm reaching out for urgent assistance in resolving this issue promptly. Your prompt response is greatly appreciated. Thank you. - Victoria S.

I have not received any emails for 3 weeks regarding my unemployment claim. Despite repeated attempts, I couldn't create a pin to access the system. It's been over a month since I've been able to speak to anyone. I'm frustrated with the confusion and lack of support in starting my claim. I missed out on claiming for the weeks in February and was unable to reach anyone until recently. I'm desperate to reclaim and receive the benefits I am entitled to.

I need assistance with my unemployment claim, which I filed on March 22nd due to my job closing. I was unaware of being paid from March 22 to April 11. I was advised by my company's HR not to claim until the week of April 12, but when I tried to claim, I got locked out for indicating that I worked during those weeks. Now, I need to reapply as I am on unpaid leave since April 12. My company paid me from March 22 to April 11, causing confusion in the claim process. I seek clarification as I was initially unaware of being paid during that period. I urgently need to speak with a representative to resolve this issue.

I have been trying to contact an unemployment customer service representative since I was laid off due to the COVID-19 pandemic. I have been attempting to file a claim since March 10, [redacted], and I have not received any updates on the status of my claim. I have made two additional claims with the same lack of response and have confirmation numbers for all three. Recently, I received an email regarding one of my previous employments, but I have not received any further updates. One of my ex-employers from [redacted] contacted me to say they received papers stating I was still working there, which is incorrect. I have been trying to contact customer service daily for almost 2 months now as I urgently need assistance to cover expenses such as food, rent, and bills.

Hello, My name is Chantal Armwood, and I recently received a letter on Friday, April 17, [redacted], instructing me to complete my unemployment claim by calling the Reemployment Call Center within three business days. Despite my efforts, I have been unable to reach a live agent as requested in the letter. Today marks the second business day of my attempts, starting at 7 AM, and I have had no success getting through. I recognize the challenges during this pandemic but I am eager to follow the instructions provided to avoid any delay in receiving the funds I need. Your assistance in this matter is greatly appreciated. For further communication, please feel free to contact me at [redacted] or reply to this email. Thank you for your attention to this issue. Stay safe! Warm regards, Chantal Armwood

I have been attempting to certify for weekly benefits since March 18th, but due to the pandemic, I keep getting directed to speak with an agent. Despite my efforts of calling at 8:15 A.M. for three consecutive days, I am continuously told that agents are too busy and to call back the next business day. This cycle has been ongoing for six weeks, causing significant financial strain as I am unable to receive any income. Despite reaching out to the Labor and Workforce Department's deputy director and receiving the same phone numbers, I remain stuck in a frustrating situation. I urgently need an agent to reactivate my unemployment claim so I can receive benefits and stimulus funds. My name is Kristine Park, and I can be reached at [redacted]. Your immediate assistance is greatly appreciated. Thank you.

Hello, my name is Erin T. I applied for unemployment and my application was approved. I was contacted by Chris C. from the unemployment office. He asked me to fill out a form for clarification, which I did promptly. However, I haven't heard back from him since then. Today, when I tried to claim my benefits, I couldn't do it. Unlike my colleagues, I haven't received any money yet, even though our employer submitted the information in March. I'm concerned and seeking immediate attention to this matter. I appreciate Mr. Connors' initial quick response and hope he is well. As a first-time unemployment claimant, I need help resolving this issue. Thank you for your assistance, understanding how busy you are. Take care and stay safe.

Hello, my name is Lindsey Carlson Rice and I have a Claimant ID of [redacted]06. Each time I submit my weekly benefits, I keep receiving the same message. I am seeking clarification on why this is happening. Despite sending an email yesterday, I have not yet received any response. Currently, I have accumulated four different confirmation numbers. Today, I submitted my claim again. I have received an email confirmation (Confirmation#[redacted][redacted]) stating that my weekly Unemployment Insurance benefits claim is not payable at this time. The notification mentions pended credit for week-ending 04/18/20 due to a pending appointment or an appeal decision. If the determination is in my favor, and no disqualifications exist, I will receive payment for the claimed week. If unsure why the claim is not payable, the advice is to contact the nearest Reemployment Call Center. For more detailed information on unemployment insurance, visit the website provided. I am still unclear about the reason behind my benefits being currently unavailable, and I would appreciate any assistance in understanding this situation. Thank you, Lindsey Carlson Rice

For the past three weeks, I've been trying to reopen my unemployment claim online, following the instructions provided. However, every time I try to certify my claim, the system indicates that I went back to work after claiming a week of unemployment in January due to being laid off on March 26, [redacted], as a result of the pandemic. Despite my efforts to contact the specified phone number on my filing days, I'm repeatedly asked to call back the next business day. Emails receive automated responses directing me to the online platform. This situation has left me struggling financially, with looming mortgage payments and food shortages. I urgently seek assistance. Contact details are provided below. - B. M. Brouwer - [redacted] Emerald Drive - Brick, NJ [redacted] - [redacted] - SS#: [redacted] UI Claim Status: - Claim Status: Filed - Claimant ID#: [redacted] - Date of Claim: 12/29/[redacted] - Weekly Benefit Rate: $[redacted] - Remaining Balance: $[redacted] - Next Payable Week: 01/18/[redacted] - Last Week Paid: 01/04/[redacted] - Last Paid Amount: $[redacted]

I am trying to apply for PUA, but I can't finish the traditional claim process because my account balance is zero. The automated system directed me to speak to a claims agent to finalize my claim, but the phone lines are constantly busy. I've been calling repeatedly every day at opening hours without success. I urgently require financial help as I'm struggling to cover basic needs and bills.

Hello, I'm Melanie Pires. I've been trying to access my benefits online but keep getting a notification that my Claim isn't payable. I'm unsure why this is happening, and the message instructs me to contact the nearest reemployment center. Due to COVID-19, I'm unable to reach any call center or Unemployment customer service. I would greatly appreciate a call back to help me understand and resolve this situation promptly. I've been without work for a month and without pay for even longer. Preferred contact methods: Phone: [redacted] Email: [redacted] (any time of day) I understand these are challenging times and thank you in advance for your dedication and hard work.

For the past three weeks, I have been attempting to reopen my unemployment claim. Despite following the online instructions, I encounter an issue where the system indicates I have returned to work when I only claimed one week of unemployment in January before being laid off due to the pandemic on March 26, [redacted]. I have diligently tried to certify my claim via phone on the designated days to file, but each time, I am directed to contact another number, leading to a cycle of unsuccessful attempts. Emailing has been unhelpful with automated responses advising online methods be preferred. In this distressing situation, with bills looming and resources depleting, I seek urgent assistance. My details are provided below. Benjamin M Brouwer [redacted] Emerald Drive Brick, NJ [redacted] [redacted] SS# [redacted] UI Claim Status: Claim Status: Filed Claimant ID#: [redacted] Date of Claim: 12/29/[redacted] Weekly Benefit Rate: $[redacted] Remaining Balance: $[redacted] Next Payable Week: 01/18/[redacted] Last Week Paid: 01/04/[redacted] Last Paid Amount: $[redacted]