NJ Unemployment Customer Service Issues

I am struggling with getting in touch with the unemployment office. I filed a claim before the covid-19 pandemic but never received any further communication. I recently found a job, only to lose it due to the coronavirus situation. Now that I am trying to file for unemployment again, I am having trouble re-opening my claim and speaking to an agent. I have been attempting to contact them for over a month with no success. This situation has left me two months behind on payments, and I am worried about being homeless with my young child. Calling the unemployment office only leads to automated messages asking to call back later. I am feeling lost and unsure of what steps to take next.

I am following up to inform you that I have submitted all the required information in accordance with your previous instructions. Despite entering my details, including my full name, social security number, date of birth, and email address, I continue to receive a message stating that no claim has been found. When attempting to reclaim my benefits on the unemployment site, I am informed that there is an existing claim. After filing my weekly benefits, I received a message indicating a need to refile due to it being a year, which I do not fully understand. Unfortunately, contacting local offices has been challenging due to closures related to Covid-19. I have tried reaching out through email and phone calls, including contacting the Trenton office. Despite reading the terms and awaiting communication by email or mail, I have not received any updates. I am concerned about not being able to claim my benefits on time, which are crucial for my expenses and medication. Any assistance in resolving my unemployment payment concerns would be greatly appreciated.

I am experiencing issues with my online application, as I already have an existing claim with UIB. I work as a school bus attendant, and my last payment reflected in the claim status was in January. Due to being laid off because of COVID-19, I tried to file a new claim on April 5, [redacted], which is visible in the UI status screen. The ID number is [redacted], and it shows zeros in the WBR field. I initially thought the April 5 application failed as I didn't receive a confirmation number, so I re-filed on April 10, [redacted], and this time I got confirmation number NJS[redacted]5. I am unsure which application was successful, and I've been out of work since March 20th, urgently needing my UIB benefits. My sister is assisting me with this using her computer. Please advise us on what steps to take online to access my benefits. For further assistance, please contact her at [redacted]. My name is Mary E. Moore, and my SSN is [redacted]58. Your help is greatly appreciated.

Hello, my name is James Dennigan. I applied for unemployment at the end of March and have been submitting claims weekly since then. Each week, I receive a message saying my benefits are not payable. I recently answered detailed questions about a previous employer and got a letter stating the amount I will receive. Despite this, the website still shows my benefits as not payable. I have worked continuously for over 20 years and this is my first time on unemployment due to the pandemic. I haven't received any funds yet, and I am feeling desperate. Kindly assist me with this matter. Thank you, James Dennigan

I applied for N.J. unemployment benefits on March 15, [redacted] due to the coronavirus. My application was approved, and I tried to certify for my first weekly payment after April 1, [redacted]. However, as of April 24, I have not received any payments. The confirmation sheet I printed says benefits are not payable at this time, and I am unable to reach anyone at the N.J. state unemployment office by phone to discuss the issue. I am seeking assistance and support until nonessential businesses in N.J. reopen. I am hoping to speak to a customer service representative from the N.J. state Unemployment office to understand why my direct deposit payments have not been processed.

I applied for unemployment and submitted the required information by the deadline. However, I later received a request for the same information, which I resubmitted. I certified for my retroactive weekly benefits online, received an email saying they were unpayable, and have been unable to reach anyone by phone despite calling multiple times. I have a long work history in NJ and believe I am eligible for benefits due to being furloughed from a new job I started in mid-March. I need assistance getting my benefits sorted out.

After starting a new job in New Jersey, I was placed on furlough. I promptly filed for unemployment and submitted the required additional information by the given deadline. However, a week later, I was asked to resubmit the same details, which I did immediately. Following this, I received my weekly benefit rate and the maximum claimable amount for the period via mail. Despite this, when I tried to claim benefits for the past four weeks at the allotted time, I received an email on 4/23/20 stating that my benefits were not payable without a clear explanation. I attempted to contact the relevant office on 4/24/20 but faced difficulty due to high call volumes. Having been a contributor to the unemployment insurance system in NJ for 18 years through various jobs, I believe I am entitled to the benefits and seek clarification on the denial of payment.

I have tried to contact the unemployment office multiple times via email but have not received any response. Additionally, I have been unable to get through on the phone lines. I hope you and your family are doing well. Since my last day of work on March 13th and my claim date on March 15th, I have been consistently claiming weekly benefits. However, the payments I have received so far do not match up with what I should have received. There have been issues with missing confirmation emails, difficulties reaching someone over the phone, and the system being down when I tried to log in. I am missing payments for at least two weeks of unemployment benefits and the $[redacted] supplement for certain weeks. I have searched for information on the website but have not found any answers. I understand the current situation is overwhelming, but I would appreciate any assistance you can provide. Thank you and take care.

Good morning, I am Priscilla Amarh. I am reaching out regarding a significant issue I am facing while trying to contact someone to explain my situation. I submitted a claim for unemployment insurance benefits on March 15, [redacted], and have been filing weekly since March 21. However, the money keeps being sent to an old Bank of America debit card that expired in [redacted]. I updated my information to have the benefits sent to my personal account and received a confirmation number for the change, but the funds are still not being transferred. I kindly request assistance in resolving this matter. Thank you, Priscilla Amarh.

I submitted a claim on 03-15-[redacted] due to partial unemployment caused by reduced hours due to the virus emergency. My Claim ID is [redacted]63. My work hours vary each week. After receiving benefits for one week, the following week I worked full-time. In the week from 04-05 to 04-11, I only worked one day. When I attempted to claim for that week, I was prompted to reopen my claim, which I promptly did. My most recent day of work was on 04-16, where I worked a total of 18 hours. Despite this, the system is not allowing me to claim for the week from 04-05 to 04-11 and suggests I can only do so starting from 04-25. I have been struggling to certify for that week, receiving only unhelpful automatic responses. I have had minimal work since the beginning of April and would appreciate speaking to a real person for assistance. Thank you for your help.

I need assistance with my unemployment claim. I filed a claim on October 18, [redacted], and there is still a balance of $3,[redacted]. I resumed work in April [redacted] after leaving McCloud Group due to their office relocation. There was no gap in my employment when I started working at Zabransky Mechanical in August [redacted]. I switched to a more flexible job in February [redacted]. Due to COVID-19, I have been unemployed since March 17th. I will return to work once the state reopens, but I currently have no income. I have 2 children and bills like rent and an auto loan that I cannot pay without unemployment benefits. I urgently need help as I have been struggling to reach a representative. I believe I am entitled to this assistance and desperately need it.

I had an unemployment claim with $[redacted] left. I did not claim the last half-week due to working a side job. When the pandemic hit, I couldn't work and needed to activate my case for the extension. I have been calling endlessly but can't reach anyone. I can't access my account with the forgotten password. I believe there should be a callback option. I suggest reopening office locations for in-person assistance. My number is [redacted]. Please contact me or open the one-stop offices. Thank you.

I submitted my claim on March 22nd due to being out of work because of Covid-19. Two weeks later, I checked my claim status online and it showed the amount I would receive per week. After certifying for benefits a few days later, it indicated that the claim was not payable and I was sent an e-adjudication form to fill out. Shortly after, I received a letter stating that my claim was invalid because I hadn't worked 20 base weeks or earned $[redacted] in the base year. I appealed this decision as I have been working full-time for nearly 3 years. Despite expecting a hearing letter following the appeal, I received another letter a day or two later with details matching the online claim status, stating I had worked 46 weeks and earned around $[redacted] during the base year. I am puzzled by the claim being deemed invalid when the information provided shows otherwise. I have been waiting for 4 weeks without receiving any funds. Unfortunately, I am unable to reach anyone over the phone to resolve this issue. Any assistance would be greatly appreciated.

I submitted my unemployment claim on March 31, and it has been 28 days, but my status still shows as "pending." I have attempted to contact them through email and phone calls, and I check the website multiple times a day for any updates, but nothing has changed. The website initially mentioned a 7-day processing period, but it has far exceeded that. Even the automated email responses mention delays of 2-3 weeks, which have passed as well. This long wait is affecting my ability to pay overdue bills, cover basic necessities like food and water, and manage monthly expenses like rent, health insurance, car insurance, car loan, and cell phone bill. The lack of support or communication from the authorities is distressing. It is disheartening to see the government prioritize other expenditures, like assistance for undocumented immigrants, over the needs of hardworking American citizens who are struggling. The system is causing immense hardship for many individuals, and it is disappointing that those in power seem detached from the real struggles faced by the citizens they are meant to serve.

Hello, I am a licensed social worker in Bloomfield, NJ. Recently, a resident, 65 years old, contacted me regarding Dunkin Donuts removing her from the work schedule due to being considered high risk for Covid-19. She's been on unemployment for two weeks. The district manager claimed NJDOL required her to submit a doctor's note to keep receiving benefits. However, it was the employer's decision to take her off work, not hers. The employee is anxious about losing benefits and her job. Is this a common procedure? It appears questionable to me. Thank you. L. McAuliffe, LSW, Bloomfield Health & Human Services.

Good morning, my name is Myisha Scott. I have been attempting to apply for unemployment benefits since March 17, [redacted]. I was recently laid off from my position as a Certified Recovery Coach at the Center For Family Services due to my role not being considered essential. Additionally, my 8-year-old daughter has been out of school since March 17, because of the ongoing pandemic. I am in need of assistance in order to support my child. I have tried applying online, but encounter issues registering when creating an account. I have also attempted to reach out to unemployment by phone. I kindly ask for guidance in resolving this matter so I can provide for my family. I acknowledge the challenges many are facing, and I'm hopeful for a prompt response to address this issue. Thank you for your time. Looking forward to hearing from someone soon.

I urgently need access to my funds. Being the sole provider in my household, I rely on timely payments to cover all our expenses. Despite my multiple attempts on Sunday, April 26th, starting at 8:00 AM, the system remained down and inaccessible the whole day. I followed the schedule provided for my Social Security Number ending in [redacted], attempting to file online between 8:00 PM and 9:00 PM as instructed but was met with the system being unavailable. The phone number provided, [redacted], cannot be reached until 8:30 AM, but since then, no assistance has been available, leaving me with no choice but to seek guidance on submitting a written complaint. This delay is putting a strain on my family's finances, and the option to claim benefits online remains elusive. I have exhausted all avenues, and I am in urgent need of help. If possible, please provide an emergency contact number to aid me in certifying my weekly claim. Your prompt assistance is greatly appreciated in this challenging time. Thank you.

I am having trouble accessing the online application for unemployment insurance due to difficulties with resetting my password. Despite entering the correct answers to the security questions, it does not seem to work. I suspect there might be a technical issue as I had a prior UI benefit in [redacted], indicating an existing account. When trying to reset the password, I receive a message stating, "We are unable to reset your password at this time. The information that you entered does not match an account in our records. Please verify your response." The security questions are regarding my mother's maiden name and my date of birth, both of which I am entering correctly. I have been unable to complete the UI application as a result. Your assistance in resolving this matter would be greatly appreciated. Please reach out via email if further details are needed. Thank you for your help. Sincerely, A.

I am currently unemployed due to the effects of the pandemic. Despite receiving confirmation that my claim was successful, I am consistently told my benefits are not payable when I try to claim them. My claimant Id is [redacted]10, and the most recent confirmation number given to me was [redacted][redacted]. I reside at [redacted] Sylvan Ave, Gloucester City NJ, [redacted]. I have attempted to contact the relevant authorities but have not been successful in reaching anyone for over a month now. This situation is causing significant financial strain as I have two young children to support. I urgently need assistance in understanding why my benefits are not being disbursed. Please reach out to me at [redacted] to help resolve this matter promptly.

I am experiencing issues with my NJ unemployment claim that started on March 15th. Normally, it takes three weeks to receive funds, but due to the high volume of applicants because of COVID-19, I allowed extra time. I received a determination letter in the mail stating I would receive $[redacted] a week if approved, in addition to the $[redacted]. I certified weekly for three weeks, but then the system wouldn't allow me to certify anymore, prompting me to contact the reemployment center. Despite trying numerous times to call and resolve the issue, the high call volume prevented me from reaching anyone. Upon checking my status one day, it showed I had no claim, although I had received confirmation letters and had been certifying regularly. After reapplying, I faced the same issue, resulting in the closure of my claim due to missed certifications. Despite meeting all requirements, the system continues to show that I have no claim, making it impossible to pay bills or rent. I require assistance in reopening my claim and explaining why I stopped certifying to avoid losing money for those weeks. The automated system is not allowing me to do this online without speaking to a live person, creating a frustrating cycle.