NFL.com Customer Service Issues

I recently re-enrolled in NFL+ premium for the purpose of analyzing All-22 and Endzone film angles of games for my show and to enhance my understanding of players and schemes. Unfortunately, I am experiencing issues when trying to watch specific plays or drives within the "Scores" tab. When selecting a game from week one and attempting to view a play, the video player does not load. This forces me to navigate to the "NFL+" tab, where I have access to different versions of the games but face challenges such as the auto-switching between angles and the lack of timestamps. This makes it time-consuming to find specific plays as I have to go through the entire game. I have followed the steps outlined in the support tab to address issues with accessing NFL+ perks and video player loading, but none have resolved the problem. It seems that the ability to watch tape from the "Scores" tab has been removed, and now I can only watch replays through the "Replay with NFL+" section, which requires rewatching the entire game to find key plays. I kindly request the reinstatement of the option to watch any drive from the "Scores" tab or else I will have to seek a refund and cancel my subscription.

I am having trouble signing in to watch the live game that I have been paying to view. This problem has been ongoing, and despite having NFL+ Premium Monthly, I am unable to sign in on my Android phone to watch the game live. I have missed the last couple of live games and could only watch them hours after they were played on TV. While my password is saved on my Roku, I cannot access it for live viewing on my phone as no reset password email is being sent to my email address (s******[redacted]). I need assistance with this issue as I should be able to watch the live games as intended.

I enjoy playing fantasy football with my friends, but today I encountered an issue logging in. After resetting my password multiple times, uninstalling and reinstalling the app, I still can't access my account. Please assist with resolving this promptly. I am certain I am using the correct email address as I can see trade offers.

I originally subscribed to NFL+ but realized it wasn't what I needed and clicked on the "Upgrade" button to switch to NFL+ premium. However, after upgrading, I was still unable to watch the Eagles versus Bucs game. I requested a refund, but they asked for a lot of information that took me a while to gather. Even after providing all the info I could find at that moment, I didn't receive a refund and ended up being charged for both NFL+ and NFL+ premium.

I purchased an NFL+Premium subscription but haven't been able to watch any games. This is incredibly frustrating for me as a disabled individual. I am perplexed as to why your system is not functioning properly. The payments went through, yet I have not received any service. I tried calling customer service, but was directed to go online. I urgently require assistance from a live customer service representative, not a virtual assistant or through emails. This lack of live support feels unfair to me.

I have been consistently making payments for my NFL+ account. Initially, I paid $39.95 and later upgraded to the premium package for $79.99. Despite paying $79.99 again, there were no changes. Yesterday, I made another payment of $39.95 to ensure access to watch football. However, tonight when I tried to access the game preview, I was unable to get in. I received a confirmation number yesterday but am still unable to access the service. I am frustrated and confused about the situation and do not plan to make any additional payments.

I've decided to cancel my cable TV subscription in favor of using apps to watch my favorite shows. I signed up for the NFL app to watch football games but faced issues with the live games. Even after upgrading to the premium package, I couldn't access the live game as it required a TV provider, which I don't have. If I can't watch live games with the premium subscription, I'm not interested in keeping the app. Please respond promptly to assist me in this matter. Thank you. I have been trying to get help from the virtual assistant for almost 40 minutes without success. Phone: [redacted] Address: [redacted] West Peninsula Drive, Moses Lake WA [redacted]

I am experiencing issues with my recurring payment this year. I am unable to access the content I usually enjoy. I would like a refund and for my subscription to be canceled. I typically watch live games and replays, but now the website says my subscription cannot be found when I try to access it on my iPad. I see no point in paying for a service I cannot use when I can listen to matches for free on the radio. My name is Kathy Young, and my contact details are provided. I would appreciate a call to help me either resolve this issue or process a refund. The website's question and answer feature hasn't been helpful. I have been a loyal customer for several years and hope to have this matter rectified promptly.

As a devoted fan of NFL football, I have concerns about the fairness of the recent decision to have the Jacksonville Jaguars stay in London for over a week and bringing in their opponents just two days before the game. The Jaguars didn't perform well during their first weekend there, and it seemed to have a similar impact on Buffalo when they played against them. I believe it's important to review the scheduling of these games in England to ensure a more level playing field for both teams involved.

Dear NFL Fantasy Support Team, I am reaching out to address recent difficulties I've had with accessing my NFL Fantasy account. I have encountered two main concerns: 1. Email Recognition Problem: There is a recurring issue where the platform does not recognize my correct email address during login attempts, hindering access to my account. 2. Removal of Facebook Login Option: Previously, logging in via Facebook was convenient, but this feature has been removed, making the login process less user-friendly. I request a resolution for the email recognition problem and seek clarification on the removal of the Facebook login option. Your prompt attention to these matters is appreciated. You can reach me at [[redacted]] for further assistance. Thank you for your support. Sincerely,

On 9/24, I contacted NFL Support regarding an issue with my NFL+ with Game Pass annual subscription, bought for $79.99 on August 26 through Amazon. However, I noticed an additional charge of $99 from NFL. Despite reaching out, there has been no response. To make matters worse, I encountered problems accessing a game two weeks ago and had to buy a $14.99 monthly plan to watch it. Strangely, the Amazon-purchased plan does not appear on NFL+ when I log in, but the other two plans do. I've already spent $[redacted] on NFL+ access that should have been $80, and I am requesting a refund of $[redacted]. - M. Pavelchak

I'm having trouble finding any information, and NFL.com doesn't seem to offer customer service for their Fantasy Football product. In my private league, two teams have the same record, and they haven't played each other yet. The league has ranked a team with fewer points as #1 over the team in the #2 position without any explanation or setting to address this scenario in the league settings/rules.

I am requesting assistance with canceling subscriptions and obtaining refunds. I have been attempting this for a few weeks but find it confusing. I signed up for NFL+ to watch football games, but I am unsure of my member number. Due to my limited computer skills at 75, navigating the online site is perplexing. I believe I accidentally subscribed to NFL+ twice. I am seeking guidance on resolving this issue or help in directing me to the right person. Thank you for your support. Sandra (Sandy) M. [redacted] DeRidder, LA [redacted] [redacted] [redacted]

I have been trying to request a refund from NFL.com through the chat box without success. Every time I try, I receive an error message saying, "Oops, something went wrong, please try again later." I initially purchased NFL+ a few weeks ago in the hopes of watching live games, but I encountered issues where I couldn't access them. I upgraded to NFL+ Premium monthly but still couldn't watch live games. Finally, after upgrading to NFL+ Premium yearly, I was able to access the live games, but only on my home office screen, not on my Samsung TV where I usually watch streaming services like Prime and Netflix. Since I don't have cable, I wanted to explore NFL+ as an alternative but the limited accessibility is disappointing. Despite my efforts with Peacock, TV channels, Fubo, and NFL+, I couldn't get it to work properly. I appreciate the option for refunds in cases like this. I'll continue to enjoy Thursday night football on Prime for now. Thank you. Starr P.S. I'm grateful for Prime's easy viewing experience for Thursday night football.

I am seeking a full refund from your network as I am dissatisfied with the service. My main use is to watch NFL+ on my phone specifically on Thursday nights. However, the challenges I face in accessing the game despite having made payments have become too frustrating. I have encountered unnecessary charges on my card multiple times while attempting to stream the game, only to be prompted repeatedly to subscribe instead of being able to watch. I am frustrated with this process and will be advising others regarding these issues.

I would like assistance with my account cancellation and payment issue. I signed up for an NFL+ account on August 29, [redacted], and canceled it one week later. Despite canceling, I received an automatic renewal notice that charged $34.73 to my PayPal account. I tried to log in but found that my account was no longer active and I was prompted to subscribe again. Given that I received a one-year free offer through my Green Bay Packers credit card, I am requesting to have my account reactivated without any additional charges. My details are as follows: Name: L. M. Address: [redacted] East Hamtramck Street, Mount Vernon, Ohio [redacted]

I am seeking to express my disappointment about the Raider game not being broadcasted on Sunday. The message stated it was due to "Not in Market," which is frustrating as Raider Nation fans are spread everywhere. We were eagerly anticipating the game. I attempted to contact the NFL league headquarters in NYC but only reached a full voicemail inbox, preventing me from leaving a message. I would appreciate it if someone could provide me with a direct line to address this matter. Thank you, Joe

I want to draw attention to something often overlooked but important for visually impaired NFL fans. While following games on radio and TV, I realized the challenge faced by those who cannot see. Today's broadcast lacks detailed descriptions – if you close your eyes, the action is like a Rorschach test. Important details like location, down, distance, and play execution aren't conveyed effectively. Networks should enhance their coverage, avoid unnecessary interviews during crucial moments, and provide better descriptions for the visually impaired audience. Let's make these changes for a more inclusive viewing experience.

I have subscribed to NFL+ for three years now, but have had issues watching games. The chat support redirected me to NFL.COM, so I need assistance. Can someone help me? Thank you, Richard N. Fischman Cell - Richard: [redacted] Cell – Ilene: [redacted] [redacted] [redacted]

I am struggling to log in to my accounts. It's my first time encountering issues with the fantasy NFL service. I couldn't set up my teams for the weekend matchups, which is crucial with playoffs nearing. I've invested much time and effort into my teams, and they are in good positions. Every time I try to sign in, I get a 'Bad Request [redacted]' error. None of the suggestions online has helped fix this problem. Can you please look into what's causing this?