Myntra Customer Service Issues

I have been receiving notifications from Myntra offering a discount of [redacted] Rs on my purchase, stating it expires in 1 to 2 days. However, when I try to apply the coupon code, it shows as expired even though there is still time left. The discrepancies between the notifications and the actual discount offered are frustrating and misleading. Additionally, the promised discounts on first orders are not as advertised, with amounts like 43 Rs, 27 Rs, or 31 Rs off instead of the stated discounts. This inconsistency and lack of professionalism in Myntra's marketing tactics are disappointing and off-putting. I am dissatisfied with my experience and will caution others through social media about my negative experience with Myntra.

I placed an order for a watch on Myntra and received it on January 29, [redacted]. The order number is [redacted]-[redacted]-[redacted]. Initially, I attempted to make a payment via card, but it failed. I was instructed to use Google Pay instead, which amounted to [redacted].02 INR. However, despite the failed card transaction, the money was debited from my account. Myntra assured me that the bank would refund the money, so I proceeded to pay through Google Pay. It has now been over two months since the incident, and I have yet to receive my refund, essentially resulting in double payment. I reached out to your delivery personnel, Manjunath ([redacted]), who gathered information regarding my bank transactions and order, but there has been no response since. I possess all the necessary transaction details for both payments and urge prompt assistance in resolving this matter. The Google Pay details are under the name Nasreen Banu ([redacted]), and the card payment details show an approved charge of 1,[redacted].00 INR on January 29, [redacted]. I request a reimbursement for one of the transactions made to Myntra, as it should be verifiable how many payments were processed on that particular day. Manjunath liaised with a team member who pledged the refund, but it has not been actioned yet. Thank you, Vandana

I recently ordered an INVICTUS navy printed slim fit ethnic bandhgals blazer from the Myntra mobile app on 03/19/[redacted]. The blazer arrived on 03/20/[redacted], with noticeable shoulder holes indicating a defect. After contacting Myntra customer care, a return request was accepted. However, during the return process, the delivery boy, identified as Pawan, behaved unprofessionally and refused to take back the defective item, despite multiple attempts. The tracking ID for the pickup is [redacted]. The contact number for the EKART Wish master is [redacted]. The situation has left me feeling frustrated as I have not received a proper resolution. I hope for a prompt and satisfactory response from Myntra regarding this issue.

ORDER NO: [redacted]-[redacted]-[redacted] Dear Sir/Madam, My name is Supneet Sharma. I had placed an order with Mintra Dot Com on February 15, [redacted], but I only received one item out of the total order. I have been trying to contact your customer service from March 12 to March 18 regarding the missing items, but have not received any resolution yet. The status online shows that the order has been delivered, but I haven't signed for anything. I recently spoke to customer care for more information, but they were unable to assist me and simply provided status updates without resolving the issue. I request your prompt assistance in locating the missing items for which I have already made a payment. I hope you will help me receive my remaining items and provide appropriate support in this matter. I am concerned about how items could be delivered without my acknowledgment and request clarification on the delivery details for Order No. [redacted]-[redacted]-[redacted]. Thank you.

I recently received an order ([redacted]-[redacted]-[redacted]) with Dressberry Women's Navy Blue Solid T-Strap Flats. Unfortunately, the flats I received were too small. I need to exchange them quickly as the stock is running out. I have been trying to use the app to request an exchange, but it isn't functioning properly. The customer support is also unresponsive, leaving me feeling frustrated and powerless.

I recently requested a return for a defective Dressberry watch I purchased, as it arrived with a broken chain strap. The whole experience has been disappointing. When the executive came to pick up the item for the return, he unexpectedly put the request on hold, citing the importance of addressing the issue of broken deliveries. Shortly after, I received a message stating that my quality check failed, which was disheartening. Dealing with receiving a damaged product, having the return request delayed without my consent, and then having it rejected due to supposed mishandling on my part has been quite distressing. I urge Myntra to investigate this matter promptly and process my return without further delay. Thank you. -M.

I recently requested a return for a Dressberry watch that arrived with a broken chain strap. I was extremely disappointed to receive such a damaged item from Dressberry. When I initiated the return, the representative who came to collect the item inspected it and unexpectedly put my return request on hold, claiming it was necessary due to the ongoing issue with broken deliveries. He assured me that I would receive further instructions. However, I was surprised to receive a message moments later stating that my quality check had failed. This situation has been distressing, dealing with receiving a faulty product, having my return request halted without my knowledge, and now facing a failed quality check. I urge Myntra to investigate this matter promptly and allow my return to proceed without further delay.

I wanted to share my experience with Myntra. I recently ordered footwear, but it didn't meet my expectations, so I returned it for Myntra credit. When I tried to use the credit for a new purchase, I faced issues during checkout. The delivery person also declined to deduct from my credit on delivery. These policies and experiences have caused frustration and inconvenience. I hope Myntra addresses these problems promptly.

I placed an order on March 30, [redacted] with order ID: [redacted]-[redacted]-[redacted]. My order arrived on April 4, [redacted], but to my dismay, the box was empty. Instead of the product I purchased for Rs. [redacted], I received two small 10ml products. I am disappointed and frustrated with Myntra as there is no customer care support available for me to address this issue. I believe it would be more logical to mark the product as "out of stock" if it cannot be provided, rather than delivering an empty parcel after payment. Unfortunately, the product is unreturnable, leaving me with no choice but to keep the empty box and suffer a loss of Rs. [redacted]. I request Myntra to retrieve the empty box and refund my money promptly. As a result of this experience, I have decided not to make any future purchases from Myntra. Please contact me with a resolution at your earliest convenience.

I accidentally ordered the same product, the Biotique Advanced Ageless Bx Cellular Cream, twice. The first order, under number [redacted]-[redacted]-[redacted], was received on April 4th. The second order with ID [redacted]-[redacted]-[redacted] was mistakenly delivered on April 6th. Despite attempting to refuse the delivery, the delivery person insisted I accept it and arrange a return through the Myntra app later. However, upon trying to process the return, I found no option available. This experience as a loyal customer was disappointing. The item from the second delivery remains untouched and unopened. I hope Myntra can assist in processing my return or provide a suitable solution promptly. Thank you for your attention to this matter. Contact information: Phone No: [redacted] Email: [redacted]

Hello, I placed an order for 23 items under order number [redacted]-[redacted]-[redacted]. The seller mistakenly sent only one quantity for products that had 2 to 3 quantities. I urgently need this order by April 8th to send it abroad to my son. After facing delays, I had to cancel and reorder three shorts hoping for a faster delivery. I contacted Myntra to expedite the shipment for me. I feel frustrated as Myntra seems unconcerned about their mistake in the initial order and the urgency of my situation. I hope someone can assist in ensuring the delivery today for order [redacted]-[redacted]-[redacted]. Furthermore, the contact us page on the website appears to have loading issues that need attention. Thank you, V. Parekh

Dear Team, I ordered an Ishin yellow and black kurta set with Order ID [redacted] on April 4th. I received it on the 8th but had to return it due to a size issue. In the return request, I mentioned that the price tag was missing from the product. However, the delivery boy refused to accept the return because the tag was missing and he claimed not to have received any message about it. Could you please investigate this matter and take the necessary actions? Thank you.

I recently received my order of Locomotive shirts with order number [redacted]-[redacted]-[redacted]. Unfortunately, the shirt I received was defective, with stickers on it. I initiated a return request immediately. However, when the Myntra associate came for the pickup today, they refused to take the item back, stating that I needed approval from Myntra to proceed with the return or my payment would be held. I wish to return the product and receive a refund. Earlier today, on 10-04-[redacted], I received a message stating that the product would be picked up on or before 17-04-[redacted]. I am hopeful that the issue will be resolved satisfactorily once the payment is refunded.

Regarding my recent order with order number [redacted]-[redacted]-[redacted], I purchased two items on March 31, [redacted]. The order details state that the products were delivered on April 2 and April 8, but I have not yet received them. Despite numerous calls to the delivery person, they have failed to deliver as promised and have been unprofessional. I am deeply dissatisfied with the delivery service and would like prompt action to be taken to ensure I receive my products promptly. -Sanjana

I recently purchased a blazer with order ID [redacted]-[redacted]-[redacted] from Myntra. The product was delivered on 7/04/19. Despite Myntra's usual 30-day return policy, this item has a new 7-day return policy. Unfortunately, I am experiencing issues with my app, which is preventing me from returning it within the given time frame. As a long-standing and loyal customer of Myntra, my family and I have always been satisfied until now. I have spoken to a customer service representative who stated that there are no options available, but I believe that no company should have such strict rules that result in losing valued customers. I would appreciate any assistance in resolving this matter and facilitating the return of the product.

Order number [redacted]-[redacted]-[redacted]: I received the LIBAS Women Purple Printed Straight Kurta in the wrong size, XS instead of L, and the Vishudh Women Coral & Gold-Toned Printed Kurti arrived damaged with burnt holes in front and back. I was out of town when the items were delivered at the end of February [redacted] and only checked them yesterday, April 15th. I can send photos as proof. Kindly arrange to collect the incorrect/damaged items from the delivery address and replace them with the correct size or undamaged items, as requested. Thank you.

Dear Customer Service, I would like to address my recent order of the "Invictus black charcoal trouser." Despite placing the order a month ago and receiving it promptly within 3-4 days, I was dissatisfied with the item's quality and its appearance on me. Consequently, I decided to request a return within 10 minutes of receipt. However, my attempts to return the item have been constantly thwarted. I have submitted the return request over 10-15 times, only to have it cancelled within 24-36 hours by unknown individuals. This experience is perplexing and frustrating, especially since I have been a loyal customer of Myntra, often choosing it over competitors like Flipkart and Amazon. Even after engaging with customer service representatives, including senior executive Prabhjeet, on multiple occasions, the issue remains unresolved. Their promises to assist me with the return have not yielded any results, as each request made is inexplicably cancelled within a day. This situation is immensely disappointing, and it has soured my opinion of Myntra and its customer service. I have attached several screenshots and product images for your reference. I sincerely hope that my issue can be addressed promptly, as every customer's satisfaction should be valued. Prior to this incident, I was a content Myntra customer, and I hope to regain that trust in your services. Best regards, Vikas

I am writing to express my dissatisfaction with the delivery service. I placed an order for a United Colors of Benetton backpack on 13/4/19 with a promised delivery date of 16/4/19, which I was notified of via text message. However, the delivery boy consistently called me during my busy hours in the afternoon, resulting in the item remaining undelivered. Despite providing an alternative contact number for the delivery, the delivery boy continued to call me directly. When I attempted to address this issue with the delivery boy, he responded rudely and abruptly. I would appreciate if the product could be delivered promptly today, and an apology from the said delivery person, Mazar Khan. If this matter is not resolved satisfactorily, I will be compelled to reconsider using Myntra in the future and will convey my negative experience on various platforms. Thank you.

I lodged a complaint about my ikonic dryer order missing items. I called on the 13th right after delivery, and was asked to wait for an update by the 17th, but I have not received any response as of the 18th. I have been trying to reach the executives all morning, but no one is available to take my call. This situation is frustrating as I received an incomplete product. I feel compelled to escalate this to the consumer forum if I do not receive a prompt response.

I need to return two packets of jeans that were ordered using different email addresses. When the delivery person arrived to collect the return packets, there was confusion because both orders had the same recipient name and address. The delivery person was unsure which packet to take and had to contact their office for clarification. Unfortunately, a mix-up occurred, and I mistakenly handed over the packet that was valued at 1900rs when the correct value was 714rs, which belonged to the other packet I wanted to return. Recently, a different delivery person came to collect the 1900rs packet, which was the correct one. I tried to give the 714rs packet, but it was not accepted. The issue now is that Myntra has received the 1900rs packet, and I have only received 714rs back in my account for the other packet.