Myntra Customer Service Issues

Subject: Return and Refund Process for Titan Men White Dial Watch Hi Abhishek, I am reaching out to address your recent inquiry about the product "Titan Men White Dial Watch NE1927BM01." Following our previous discussion over the phone, I have arranged for our delivery partners to collect the item for return. Once retrieved, the watch will undergo a quality inspection that typically takes 48 hours. If it meets the necessary criteria, a refund of Rs [redacted].00 will be initiated to your original payment method within 7-10 days. Should you require further assistance or have any queries, please don't hesitate to contact me. Warm regards, Aisiri Case Manager | Escalation Desk at Myntra "Your Destination for Fashion Excellence"

Hello, I recently purchased a gift set box from Mantra, but unfortunately, I received the parcel with two missing accessories. This has left me incredibly disappointed, especially considering the amount I spent on it. I was planning to gift it the following day, but I had to postpone it due to the missing items, which was quite embarrassing. I contacted a customer service agent and requested a refund to my HDFC account as the received parcel did not meet my expectations at all. Can you please start the refund process? I am truly disheartened by this experience.

I recently visited Myntra for the first time based on a friend's recommendation. Shortly after making a purchase over Rs. [redacted], I discovered a $[redacted] coupon that I had missed before ordering. Upon noticing the coupon within an hour of making the purchase, I reached out to customer service asking them to honor the discount in good faith. Unfortunately, I received a generic response stating that since the order was placed, I couldn't avail of the rebate. This lack of flexibility in honoring the coupon feels like poor customer service. I am considering cancelling my order due to this issue. I truly hope that Myntra reassesses their decision and honors the $[redacted] discount. Order # [redacted] Thank you.

Hello Myntra team, I am reaching out regarding returning a few items from my order. The order was received on February 8th, and I attempted to request a return on February 12th. However, there was an error in the app, causing the return process to fail. When I contacted customer care, they mentioned facing technical issues and suggested calling back the next day. Despite my attempts since February 12th, I am now being told that the return period has expired due to not emailing them sooner. Unfortunately, I couldn't find a mail ID on the app or website to address this concern. I received a product with a missing skirt, which is why I need to return it. This situation is highly inconvenient, and I would appreciate your assistance in resolving this issue. Details: Name: Harshitha Patil Order No: [redacted] Items for return: 1. Maroon & Beige Printed - W 2. Wine colored skirt (only top was delivered, skirt is missing) - W I am deeply disappointed with this entire experience and would be grateful for your help. Please feel free to contact me via email at [redacted] or phone at +31 [redacted]73 / +91 6[redacted]60. I eagerly await your response.

I recently ordered a Sangria suit set (pajama and kurti) from Myntra. My order number is [redacted]-[redacted]-[redacted]. Initially, I received a large size, which I liked but needed to exchange for a small. The small size I received had a defect as the zip was missing from the pajama. Despite noting this issue during the exchange request, the delivery person refused to take it back without confirmation from customer service and was quite impolite. He even asked me not to answer his calls, dropped a missed call from +[redacted]38, and falsely claimed I was unavailable for delivery. I have been attempting to reach Myntra's customer care to resolve this and either exchange the product for a defect-free one or receive a refund of Rs. [redacted].

I am confused about the problem with your courier partner resulting in receiving the wrong color item. I returned the product promptly within 24 hours with all tags and receipts, yet it was rejected in the quality check. Trusting Myntra, I didn't take photos but clearly reported the color mistake immediately. I am disappointed with the handling as an ongoing customer. I haven't received my refund, and I am without the product. The rejection seems unfair when the mistake was in your packaging. I am awaiting a resolution. Return Number: [redacted].

Hello, I recently purchased a Kurta set from Myntra (Seller-Indo Era) but encountered a size issue, prompting me to request an exchange as it was intended for someone else. Unfortunately, upon receiving the exchanged product, I discovered that the Dupatta was missing, rendering the set incomplete. Despite raising a complaint and engaging with Myntra Support, I was informed of a policy that requires customers to report wrong or defective products within 48 hours, a stipulation not clearly communicated during the return process, which typically allows for 30 days. The insistence on this 48-hour window, especially for missing items or size problems, is concerning. After numerous discussions with Myntra's CRM team, I found their responses to be disheartening, with little acknowledgment of the error in the shipment. While a representative named Jyothi seemed more understanding, another named Ankita reiterated the company's position without considering my perspective. As a loyal customer, I expected a more urgent and empathetic resolution to such issues, rather than feeling dismissed and distrusted. I fervently requested a replacement, not just a refund, in each interaction, hoping for a more satisfactory outcome. Disappointingly, this experience has tarnished my trust in Myntra's customer service. Order No: [redacted]-[redacted]-[redacted]

Dear Sir, I received my items in March, but due to the lockdown in India, I have been unable to return the item because of size issues. It is mentioned on your website that no services are available during the lockdown. I have been trying to contact support@myntra once your site started operating again, but I have yet to receive any help. I am patiently waiting for your kind assistance as the one-month return policy does not seem to apply to my March order. Regards, Shalini

Hello, I recently received the Realme BLACK WIRED Earphones that I ordered on May 15th, but unfortunately, they are not functioning correctly. Whenever I use them, the people I talk to can't hear me, and there is a lot of background noise. Considering the price I paid for these earphones, I expected better quality, and since they are damaged, they are of no use to me. I have been trying to return or exchange them, but I can't find the option to do so on the website. I have always had a good experience with Myntra, and I trust that this issue will be resolved promptly. I have already reported the problem three days ago but have not received a response yet. Please address this matter as soon as possible. Attached are the order details and a screenshot of the order: Order Number: [redacted] - [redacted] - [redacted]. I look forward to a quick and positive resolution.

I received the wrong items in my order. Instead of a Peter England shirt, I got a Highlander shirt, and instead of a Harvard shirt, I received a Here and Now shirt. Even after multiple attempts to contact customer care, they keep declining my complaint, insisting that the correct products were delivered. I want to return the items because they were incorrect, and the packaging was also not satisfactory as it arrived in an open condition. I have shared images of the received items several times. I kindly request a refund of **** rupees to my bank account. Thank you for your attention to this matter.

In May, I placed an order on Myntra for some products. I reside in a remote area. On the 18th of May, a Myntra delivery agent informed me that he had handed over my parcel to a bus driver for me to collect. Despite my efforts to retrieve the package on the same day and the following day, I missed the bus driver each time. Surprisingly, the Myntra order dashboard displayed that the parcel had been delivered. Concerned, I contacted a Myntra agent who visited my place but couldn't locate the package. Unfortunately, he is now refusing to assist me, and my complaints to Myntra's customer service have been unhelpful. I am facing the risk of losing the products worth [redacted] that I already paid for. I did not sign for any delivery, so I am puzzled by Myntra's negligence. After being a loyal Myntra customer for 4 years, I am frustrated by this situation. My simple request is either a refund or the delivery of the product.

I am disappointed with my recent purchase from Myntra. The white kurta I bought from Here&Now (order no: [redacted]-[redacted]-[redacted]) had a red piping that bled when I washed it with plain water. Despite washing it by hand for only a minute without soap, the red color ruined the kurta. This has rendered the item unwearable, which is frustrating as I intended to use it for work. I have contacted Myntra for a refund due to this issue. The quality of the product should have been checked before stocking it. I expect a refund promptly, as the item is now damaged beyond use. I have shared photos of the ruined kurta and the washing instructions with Myntra.

I ordered the Imara kurta set but it arrived with a missing dupatta. I requested a return on May 23rd but faced difficulty selecting the missing product option, so I chose the fit and issue option instead, forgetting to mention the missing item in the comment box. Realizing my mistake, I contacted customer care for support. It has been over a week without a single response on my return request. Despite multiple calls to customer care, I am told to wait within a 24-hour timeframe each time. This experience has been disappointing, and I am reluctant to continue using this app. The lack of timely customer service is frustrating. I request prompt resolution of this issue.

My account, registered with Mobile No. 94[redacted]0 and Email [redacted], was hacked. The hacker changed the mobile number and email address associated with my Myntra account. They used Rs [redacted] from my Myntra credits for Order Id [redacted][redacted]3. I tried contacting customer care, but due to COVID-19, staff availability is limited, and the automated system suggests visiting the Contact Us section. However, I can't access the Contact Us section since my account information has been altered. Despite emailing [redacted], I received a response stating that direct emails are not accepted and to use the Contact Us section on the mobile app or website. Unfortunately, I can't access that section with the altered account details. I need help regaining access to my account, resolving this issue, and reclaiming my Rs. [redacted] Myntra credits.

I am writing to address an issue with a recent return delivery from your organization. The delivery person, when presented with my return order number [redacted] and order number [redacted]-[redacted]-[redacted], refused to accept the return. Despite the product being in good condition and unopened, they declined the return after inquiring about the length of time since the purchase. I was met with harsh communication and was directed to contact customer service. Since customer care was unavailable, I am now reaching out via email. I would appreciate it if you could arrange for another delivery person to pick up and evaluate the return. Any assistance from your customer care team on this matter would be greatly appreciated.

I am writing regarding the refusal of the delivery personnel from your company to accept the return of my order with the Return number: [redacted] and Order number: [redacted]-[redacted]-[redacted]. When the delivery person arrived at my house, he inquired about the reason for the return and how long it had been since the purchase. Despite me stating it had only been 2 months and the product being in good condition (unopened), he rudely refused to take it back and suggested contacting customer service. Unfortunately, as the customer care is currently closed, I am reaching out via email. I kindly request for another delivery person to be sent to collect and inspect the return. If possible, please have Customer Care reach out to me at [redacted]

I recently ordered Mast & Harbour heels in March with order no. [redacted]-[redacted]-[redacted]. Due to the lockdown, I received the order last week. Unfortunately, the product I received was damaged, dirty, and had no tags. I initiated an exchange, but the representative who came to collect the item was rude and accused me of using it. Given my familiarity with exchange policies due to my regular shopping on Myntra and my job at Flipkart, I find it unacceptable for a seller to send damaged and used items to customers and use improper language. Unfortunately, I am unable to reach Myntra's customer care for assistance. I seek to file a complaint against the seller and the representative for mistreating customers. The images I provided clearly show the damage. I request an exchange for a new product or a refund for this order, along with an apology.

Subject: Complaint Regarding Myntra Insider Points Dear Myntra Customer Care, I am reaching out to address a concerning issue regarding my Myntra Insider points. After accumulating [redacted] points from previous purchases on Myntra, I was surprised to notice that these points had been deducted from my account without any prior notification. As a loyal customer who values the rewards program, I am disappointed by this lack of transparency and communication. Unlike my experience with Myntra, other platforms such as Amazon, Paytm, and Snapdeal have always kept me informed about any changes to my rewards balance. This seamless process has contributed to my satisfaction as a customer, making me feel appreciated for my loyalty. I recently made a purchase totaling INR 7,[redacted] on June 19, [redacted], and I am concerned about the disappearance of my hard-earned points. If my [redacted] Myntra Insider Points are not reinstated promptly, I regret to inform you that I will take my future business elsewhere, favoring competitors who value transparency and customer loyalty. I kindly urge you to address this matter with urgency. Please do not hesitate to contact me via email or phone. Thank you for your attention to this matter. Sincerely, Jatin Makkar

Hello Team, I am writing to address my issue with the inability to apply my valid coupons during my birthday month. Despite meeting the minimum cart value for the discounts, I encountered difficulties applying them at checkout. Specifically, the Marks and Spencer pants, originally priced at ₹[redacted] after applying the MILSUVN47 coupon, were being offered to me for ₹[redacted], which is very disappointing. As a loyal customer, this experience has left me disheartened. I urge you to rectify this situation promptly by refunding the amount equivalent to the coupon discounts that I was unable to avail due to internal system errors. Furthermore, I was also unable to benefit from the ₹[redacted] instant cashback using my HDFC Debit Card. These issues have left me perplexed and frustrated, especially as a dedicated Myntra customer. I eagerly await a swift resolution and the reimbursement of the discount amount to my account. Thank you, S.S. [redacted] Quoted: "Not so satisfied customer"

Dear Sir, I am a loyal customer of Myntra for the past three years and have been satisfied with my online shopping experiences. Recently, I placed an order (Order No. [redacted]-[redacted]-[redacted]) on June 7, [redacted], amounting to Rs.[redacted]. The item was delivered on June 15, [redacted], to my address in Bhubaneswar, Odisha. Unfortunately, the item was defective, and I initiated a return request on the same day. Despite my efforts, the return agent refused to take back the defective item. I contacted customer care on June 16, 18, and 19, to seek clarification, but I was met with confusion and delays each time. Eventually, on June 19, a complaint was registered (Complaint No: [redacted][redacted]). I have been receiving notifications stating the issue has been resolved, but I am disappointed with the customer care's handling of the situation. I have also received an email declining my claim based on the product's supposed proper condition upon shipping. The lack of resolution and the treatment I have received from customer care have been distressing. I kindly urge you to address this matter promptly. Thank you. Shantwana P. Faridabad.