Mylife.com Customer Service Issues

I signed up for a free trial expecting a small monthly fee, but the accuracy of the service is only 60%. I've been trying to cancel my membership due to poor reports, but customer service is inaccessible. I was unexpectedly billed $79.95. I want to cancel my membership, stop any further deductions from my prepaid card, and would like a refund if possible. I'm frustrated and will escalate this to the FTC.

I am Jimmy B. Pee. I subscribed to the Mylife app on April 9, [redacted], hoping to use it for my land survey work, primarily for contact numbers and address information. However, I was under the impression that I was signing up for only one month. To my dismay, I was charged for a long-term subscription of 12 months. The information provided by the app did not meet my expectations when trying to gather details on landowners in the area where I work. I kindly request the cancellation of my subscription and a refund of the charged amount back to my account.

I signed up for the Mylife app on April 8, [redacted], but I am dissatisfied with the information it provides. As a land surveyor, I hoped to use it to obtain phone numbers and addresses in a subdivision I am currently working on. I was under the impression I was subscribing for one month at $5.95, not committing to a 12-month long-term subscription. After providing my account information, I realized my mistake. I would like to cancel my subscription and have the money refunded to my account. Thank you.

Hello, I'm reaching out regarding my experience with MyLife.com. I signed up for a trial but canceled my account after 3 days due to being unable to access any information on the people I searched for. Despite canceling, I was shocked to find $[redacted] charged on my debit card by MyLife.com. I was charged twice in one day for a service that provided no value as every piece of information I sought was labeled unknown. I am not willing to pay $[redacted] for this subpar service, especially when I was unsuccessful in finding even a phone number or address. I kindly request a refund as soon as possible. Thank you for your assistance. - N.D.

I have tried contacting your company three times to request an email confirming the cancellation of my membership, but I haven't received it. Despite this, I received other emails and my account was still charged. I would appreciate it if you could send me the cancellation confirmation for the fourth time. My name is S. Brown, and the confirmation number is [redacted]. Please send this confirmation promptly if it has not been done already. Thank you.

I received an email on Saturday, April 18th, stating my Trust subscription would automatically renew on April 20th. I contacted MyLife on Sunday, April 22, at 3:47 pm, and spoke with Ruby to cancel my trial subscription. Ruby noted my email, name, and last 4 digits of the card used. She assured me the payment would be refunded, gave me confirmation number [redacted]35, and mentioned a follow-up email. However, I have yet to receive any communication or see the $[redacted].59 charge refunded. Please ensure this is rectified promptly. Contact me at [redacted] or [redacted] post-resolution. Your swift action is appreciated, and I anticipate a positive update confirming the issue's resolution. Thank you. - Paul Colyer

I created a MyLife account on May 6, [redacted], and was billed $1 each for two searches. I decided to cancel the service by unsubscribing and calling their customer service. Despite canceling, I was charged $54.95 on May 10, [redacted]. After speaking with a representative who promised a refund but didn't process it, I was charged $18.95 on May 14, [redacted]. During this call, the representative couldn't find my account despite me receiving multiple charges. Feeling uncertain and frustrated, I'm now $74.00 in for a service I no longer want. I'm concerned about potential fraud, although I believe MyLife is a legitimate company. Can anyone assist me with this issue? Thank you. - SLB

I'm feeling lost and trapped in a terrible place without joy or hope. The situation is lonely and overwhelming, surrounded by fake things and insincere relationships. I long for the return of my true partner amid the ongoing pain caused by others. The absence of genuine connection and support is deeply saddening. The desire for relief through medication is strong, but the way forward seems unclear. The urge to have my loved one back feels futile as they remain distant and indifferent. The longing for escape from this reality is real, as the need for understanding and authentic companionship grows stronger every day.

I am a certified public accountant in New Jersey, and I have received emails from your company indicating that I have a criminal record. This is false and damaging to my professional reputation. On my website, shawnadamo.com, there is a letter from the New Jersey State Police confirming that I do not have a criminal record. If you check with the New Jersey State Board of Accountancy, you will find the same information. Defamation of character is a serious matter, and if you continue to harass me or spread lies, I will take legal action against your company.

A few days ago (Nov.4), I, Doug Marshall, called about a $59.95 charge on my credit card for services I didn't authorize. The representative assured me they would cancel the $59.95 charge and only bill me $1.37, the agreed-upon amount. However, now I see an $81.49 charge instead. I was given reference number [redacted]95 for this issue. I've notified my credit card company of this as fraud. If this matter isn't resolved correctly, I'll have to escalate it further.

I am extremely displeased and frustrated that my address is displayed incorrectly on your website. This has caused me embarrassment and inconvenience when people search for my name online. I demand that you remove my personal information from your website immediately to avoid legal consequences. My name is Cole C. You can reach me at [redacted].

I signed up for a 3-day trial and was charged $1 on my debit card. When I tried to access the search results, I was prompted to purchase a new trial instead of seeing the information. I did not intend to have a profile created for me, as I was already conducting a search on someone else. I would like to cancel my trial subscription and receive confirmation. Thank you.

I agreed to provide information on my brother-in-law for $1. Since then, there have been additional charges made to my account - another $1, $69.95, and an additional $19.95. I want these charges to stop immediately. I have attempted to contact you through phone calls and emails without success. I demand a refund for these unauthorized charges. I have only used your services once. Please review your records. My name is C. Jenkins. I expect a response to this email promptly. Thank you.

On December 14th, I signed up for a three-month membership. I was looking for information on Freddie Jones from Rogers, AR, and his report was supposed to be available. However, after that, I couldn't access any information. I tried to retrieve the report but was unsuccessful. Please, delete my account as I couldn't sign in again, even after using the 'forgot password' option. I never received the reset password email. Kindly resolve this issue. You can contact me via email at [redacted]

I need your urgent attention to this issue! It appears there is a mix-up with the email domain. I keep receiving emails intended for someone else, which contain their personal information. Please correct this mistake promptly to ensure the privacy and security of their personal data. Thank you. Best regards,

I have noticed a felony charge erroneously listed on my record that has already been expunged. To rectify this, I kindly request for my attorney, Paige Hoyt from North Texas Legal Aid, to be contacted for verification. Possessing documentation from Denton County Court confirming the expungement, I am concerned about the negative impact of this false information on my reputation. I urge for immediate removal of this erroneous charge and will be checking back tomorrow. If the issue persists, I am prepared to escalate it to the appropriate authorities. Thank you. - Gina Anderson

Hello, my name is James E. I would like to request the deletion of my account associated with the email [redacted] I have also tried contacting customer service twice to stop the charges on my debit card. Please cease attempting to charge my account immediately. Thank you.

During my move, several credit cards were used in a theft incident. I already received a credit for a $64 transaction. I found three more unauthorized charges and was instructed to inform you about any additional ones for resolution. I have screenshots of the two $1 charges totaling $1.89 that I would like credited back to my account or card ending in [redacted]. My name is Courtney S., and my contact number is [redacted].

Hello, I'm Chris Westerholm reaching out about Jay and Bekki Dorrium from Bismarck, North Dakota. I've been trying to connect with Jay and would like them to know I was one of Bekki's clients in the Fargo-Moorhead area. Please, pass on to Bekki that I appreciated the birthday wish from Jay. I can be reached via email at westerhol@[redacted] or through Facebook. Thank you.

I authorized MyLife to charge me $1 for a 3-day trial on Jan 4. However, on Jan 6, I was mistakenly billed for a full month which was even more than the advertised monthly rate. Another unfamiliar charge from MyLife also appeared, totaling almost $50. These charges were luckily reversed before I could investigate. I attempted to call multiple times to cancel but was directed to use the support.mylife.com site. Unfortunately, I am unable to cancel my subscription there. This seems to be a common issue according to other users. Cancelling should be as simple as signing up, but that's not the case here. I refuse to pay more than the agreed $1 trial fee and will not use the service again. Any additional charges will be deemed unauthorized. Please cancel my subscription immediately. - G. B.