Motorola Customer Service Issues

I recently subscribed to Xfinity and received the Motorola MG7550 modem/router. Initially, I had rented Xfinity's equipment and the service worked well for the first two weeks. However, upon switching to the Motorola router, I noticed that my speed is not meeting the expected levels. Despite troubleshooting efforts like multiple restarts, Xfinity support suggested that the issue might be with the modem/router itself. Therefore, they advised me to reach out to Motorola for assistance in identifying the cause of the slow speed and possibly making adjustments to resolve the issue. Regards, Linda

My first flip phone was a Motorola, which served me well until I switched to a smartphone. I have been a long-time Android user, starting with the original Motorola Droid. Over the years, I have owned three Motorola smartphones: the Bionic (had issues), the Motorola Z Force (good phone but battery wore out), and the Droid Ultra (good phone but battery wore out). I briefly switched to an LG Thin Q 7 but ended up returning to Motorola with the Motorola One 5G. Unfortunately, the camera quality is poor, and the screen cracked within a few months, even though I am not hard on my phones. This experience has left me disappointed with Motorola, so I have decided to switch to the dark side and get an Apple iPhone 13. It's time for a change after all the trouble I've had with Motorola and Android. Unhappily yours, D.G.

I sent my old phone for an exchange under warranty because it wasn't charging properly. I faced difficulties mailing out the device; however, it was shipped on 2/7/22 and delivered on the 11th instead of the 9th due to FedEx delays. The return label was limited and provided by Motorola. Despite having proof of delivery, I received messages stating the phone hasn't been received. Additionally, I'm being asked to pay for a new screen and a $[redacted] hold fee. This is confusing me as my warranty claim was initiated before it expired.

I have two Motorola phones from Spectrum. I thought I had insurance through Spectrum, but they informed me that I have a year warranty for both phones through Motorola. I need to contact Motorola for information regarding the coverage of this warranty. Both phone screens are cracked, and I didn't notice at first because of the screen protectors. It took me a while to realize the damage, and my husband's phone has small pieces of the screen coming off, which can cause cuts. The damage on my phone is getting worse with every use. I want to know the details of my warranty coverage for both phones. I am open to swapping them out for refurbished phones or any solution to fix these problems. I'm not sure if anyone has experience with warranty inquiries, but I hope sharing this will help in finding a solution.

I am experiencing a stressful situation with my Moto E4702 phone. The screen is displaying colors and I am unable to access it properly. I have valuable contacts and important information on the phone that I need to retrieve urgently. I have looked into some apps like iToolTab and Android-Data-Extraction, but they are not compatible with my Motorola Moto E4702. I am seeking assistance and advice on how to recover my data from the phone as it is affecting my work and daily activities. Any help or suggestions are greatly appreciated. Thank you.

Due to the 5G upgrade, my Motorola One Zoom is not performing as expected. Consumer Cellular suggested I buy a new phone. Being on a fixed income, buying a new phone is a significant investment for me. I have always managed with low-cost or free phones, but decided to invest more in a phone given its importance today. Despite my age of 72, I recognize the importance of a cellphone in our lives. I purchased a new phone with more memory, intending to use it for years. After researching, I found older Motorola phones can be updated, so why not mine? I find it unacceptable to have a phone I cannot use. I have supported Motorola and expect support in return. Thank you, respectfully, Chris. I spoke with Amazon and received a refund for the phone I bought in October [redacted]. Next, I planned to address this issue with Motorola to my satisfaction.

I bought a MOTO G Power from Consumer Cellular last November. The phone had issues, and Motorola sent a replacement. Now, I've switched to Mint Mobile, but the phone is locked with the new SIM card. Consumer Cellular couldn't find my IMEI number to assist with unlocking the phone. I'm looking for a code to unlock it for Mint Mobile. My phone's IMEI number is [redacted][redacted]. Your help is appreciated. Thank you.

I need to address an issue with my Motorola ZX Pro 109cm (43-inch) Ultra HD (4K) LED Smart TV. I bought it on 6th October [redacted] from Flipkart, and in January [redacted], the screen blacked out. Since then, my TV has not been functional. I contacted Motorola customer service to exchange the product, but they refused, claiming they no longer produce this model. They offered a refund, but insisted I return the item in its original packaging, which I discarded months ago. I am dissatisfied with Motorola's handling of this situation. If a resolution is not provided, I will pursue legal action through the consumer court and share my negative experience with Motorola in the media.

I would like to share my reference number: [redacted]14. I kindly request assistance with my account. Despite following Motorola's Customer Service advice to reboot my phone, the issue persists. I received this device just two weeks ago, and I activated it last Sunday. It is frustrating to experience constant screen changes and the top screen constantly pulling down, causing disruptions while using apps. I rely on my phone for work, and it's essential to have a functioning device. Your prompt attention to this matter would be greatly appreciated.

Since my last update, I have been experiencing issues with my phone. Despite trying various methods to resolve them, I am still facing numerous greyed-out permissions. As the owner of the device and the one responsible for the bills, I believe I should have full control over these permissions. I am aware of my rights as a consumer and the legal options available to address this matter. It is concerning that the recent updates have made it difficult for me to use my phone as I see fit. I am considering seeking legal assistance to ensure that my rights are respected. I have already discussed this with a representative and feel strongly about maintaining my freedom of choice with my device. The current situation is unacceptable, and I hope that the company will take the necessary steps to rectify these issues. Bogus

I am experiencing issues with my old G5S phone's charging port, likely due to the micro USB being fragile on this model. Despite purchasing new charging cables, the port continues to be problematic and needs to be replaced. I recently bought a new Moto G22 dual SIM phone, but I urgently need to transfer SMS, call records, and contacts from the old phone. Various repair shops are quoting high prices to fix the charging port and potential screen damage. I managed to charge the old phone to 30% by taping the charging cable, but it often discharges power. I attempted to use Motorola Migrate on my new phone, but it couldn't locate the data. I am struggling to understand all the instructions. It's imperative that I retrieve the data before the old phone loses its charge. Kindly contact me at [redacted].

I am trying to find your email address to inform you about the theft of my intellectual property by the FBI, the profiled Nigerian Federal Government Mafia, and others. A device was secretly implanted above my left ear in August [redacted]. It was technology I developed in the late 70s for investigating dogs and for deaf and mute communication. Since the implantation, I have been subjected to thought broadcasting, with individuals following me with cable-like equipment. The material I originally proposed, Potassium Technetium Chlorate, has been used for malicious purposes, leading to brain cancer diagnoses in myself and others. I am taking legal action and would like to send you copies of the relevant documentation. Thank you and goodbye for now.

Around August 10, [redacted], my Motorola G7 Power phone fell down concrete stairs. Although it was clearly damaged, it kept working for two weeks. By August 24, the case started to come apart. I tried to fix it with glue, but it caused the power button to stick, affecting the phone's operation. Realizing it was beyond repair, I ordered a new Motorola G Stylus 5G, which is on its way. Since my phone is now unusable, I'm reaching out via this message for a post-mortem data recovery on the Motorola G7 Power to save my Contacts, Text Messages, and Browser Bookmarks before they are lost. I anticipate that the files on the 32GB micro-SDHC card can be restored easily. Unfortunately, the Contacts app I used did not have a backup option.

Our Motorola Hyper One phone keeps making constant audible notifications because the cellular service is inconsistent, happening as often as every 5 minutes. Strangely, we don't get notifications for incoming texts. We attempted troubleshooting methods found online, but our phone model doesn't match the suggested solutions. Turning airplane mode on and off didn't work either. Even after seeking assistance from T-mobile, the issue remains unresolved, and it's becoming frustrating for us. Any assistance with this matter would be greatly welcomed.

Yesterday, I placed an order, but unfortunately, the agent forgot to provide me with the order number. I was assured that I would receive this information via email, but I have yet to receive it. My name is Patsy Hicks; you can reach me at my old number [redacted] or my new number [redacted]. The item is scheduled to be delivered by UPS, but I am uncertain about the expected delivery date. The order is for a SIM card intended for my Moto G Pure, a Motorola device. I participate in the Assurance Wireless program.

I lost my Motorola G20 pink Flamingo cell phone with its clear protector on Friday, December 9, [redacted]. The last time I had contact with it was at 2:37 p.m on Vicente Guerrero street corner with José María Morelos street in Purísima del Rincón, Guanajuato, Mexico. I was tracking it using the Google app "Find My Device," but it was turned off. Yesterday, I noticed that it got disconnected from my Google account, and I lost access to it.

I'm having trouble with my Motorola G Pure phone. I am unable to receive or answer calls easily. My text messages are not going through to recipients. Also, when I access my texts, older messages from months ago appear first, making it difficult to view the most recent ones. Additionally, I am experiencing issues with opening received texts. I am curious about the ads that appear every fifth text and how I can remove them. Lastly, I am unsure how to navigate between websites and switch back to the previous one on my phone. Any assistance with these matters would be greatly appreciated.

My Motorola G40 Fusion is experiencing troubles reading sim cards and connecting to wifi. Whenever I try to toggle the wifi button, the phone malfunctions and becomes unresponsive to touch. The device is under warranty and has been gently used for less than a month. I sought assistance at the service center, but unfortunately, they were unable to resolve the issue. I am perplexed by their inability to assist me, especially considering the device is still under warranty. I am really hoping to find a solution to this problem promptly.

I purchased a Moto G Stylus [redacted] a few months ago, and I've been experiencing a lot of issues with it. Despite my calls to your customer service for assistance, the phone still isn't functioning properly. 1. It doesn't automatically connect to my car; I have to manually pair it every time. 2. The battery is draining within 6-8 hours at most. 3. The phone's side gets extremely hot. IMEI: [redacted][redacted] I've tried various troubleshooting steps like resetting the pairing, turning off Bluetooth to save battery, and adjusting the screen brightness, but the problems persist. I suspect I may have received a defective device.

Dear Sir, I purchased a Motorola Edge 30 handset on March 30th, and it has been experiencing continuous issues with the front camera. Due to being out of town, I was unable to take advantage of the exchange policy. Is there a possibility of exchanging the handset now? I would greatly appreciate your assistance in this matter. It has been a month, and the service center is suggesting repairs, but I prefer to have it exchanged instead. Kindly address this issue promptly. Thank you, Mohammed Shabbir Mobile: [redacted] Model: XT2203-1 Motorola Edge 30 Serial Number: [redacted]91