Motel 6 Customer Service Issues

I made a reservation at Motel 6 Madison East Wisconsin for a first-floor room on October 25, mentioning that we needed accessibility due to my husband's disability. Ahead of our stay, I requested room [redacted], which we found suitable during a previous visit. Unfortunately, upon arrival, neither room [redacted] nor any first-floor room was available. Despite noting my husband's disability in the reservation, the staff seemed unable to resolve the issue. This led to us staying upstairs, causing discomfort and inconvenience for my husband. I requested to speak with the manager, Paula, who was unresponsive. The staff apologized but could not offer compensation. I will continue to pursue this matter as denying suitable accommodation to a disabled person, as noted in our reservation, is unacceptable under the law.

This is a distressing situation that needs to be addressed promptly. The hotel manager has engaged in unacceptable behavior by pocketing cash and evicting guests who had prepaid for a week's stay. This kind of dishonesty is concerning, especially when compared to your positive experiences at other Motel 6 locations. It is important for the corporate team to investigate this incident thoroughly and provide a resolution to this issue. Your loyalty to the brand should not be tarnished by the actions of one individual. Your determination to seek justice in this matter is commendable, and I hope that a satisfactory response is received.

During my stay at Motel 6 San Antonio NW Medical Center on March 23 and 24 with confirmation number 1123ADQ142, I encountered a mix-up with room keys and incorrect charges. Despite informing the staff of my early checkout on the 24th, there was confusion with my room and billing. The staff couldn't provide a receipt upon my departure on the 25th due to computer issues. Subsequently, I was billed for three nights instead of two and also faced an erroneous $[redacted].09 charge. Despite numerous attempts to contact the manager via email and phone calls, there has been no resolution or response in 18 days. I'm seeking a credit of $54.23 for overpayment and the removal of unauthorized charges totaling $[redacted].18 from my VISA. Your assistance in resolving this billing discrepancy promptly is appreciated.

I am currently employed at the Motel 6 in Farmington NM. There's another employee, Tamara, who has been consistently rude to me on three separate occasions. Despite reporting her behavior to Andrew each time, nothing has changed regarding how she treats me. Tamara is nice to everyone else but constantly snaps at me and creates unnecessary problems during my shifts. Most recently, she even altered my time card and Andrew's response was merely asking her not to do it again. I feel uncomfortable and unwelcome at work and hope for some assistance as this situation is affecting my work environment negatively.

I arrived late for check-in around 11 pm, and since it was the last room available, I had no choice but to stay. Unfortunately, as I rolled over in bed, I noticed a bed bug crawling away from me. I captured it to show the front desk. Additionally, the noises from the rooms above and next to mine were disruptive, and I could even feel vibrations through the walls. The room was uncomfortably hot, although opening the window helped slightly. Now, sleep-deprived and frustrated, I'm undecided about whether to stay another night at this location or request a refund and try a different Motel 6 in Wichita, KS. My significant other and I are both feeling the effects of this poor experience.

I have spent approximately $[redacted] in 13 days at Motel 6 as a long-term renter during my family's move. The stay has been overall satisfactory, except for the presence of mice in the room. The mice have damaged personal belongings and bitten me on my hand. We have lost clothing items and food due to this issue. I am reaching out to the corporate offices to seek possible reimbursement for our losses. Despite this problem, our experience at Motel 6 has been good. Thank you for addressing our concerns. Sincerely, Erik Randall Timms.

I recently stayed at your Motel 6 on Delk Road in Marietta, Georgia. Unfortunately, I had a negative experience with the staff member at the front desk. Despite being told there were no rooms available, someone without a reservation was able to get a room ahead of us. After booking a room online, we informed the staff and were met with argumentative behavior in front of other guests. The whole ordeal left me feeling disrespected, especially after a long drive from Montgomery, Alabama. As a result of this treatment, I am hesitant to stay at your motel again. Additionally, I was placed on the 5th floor despite having a broken foot. My name is Paula P. and I can be reached at the provided email for further communication. Thank you.

I am reaching out for assistance as I find myself in a difficult situation. Recently, I was staying at Motel 6 in Bakersfield, California with my two children. Unfortunately, we were asked to leave the premises and were not allowed to retrieve essential items for my 8-month-old son like food, diapers, and clothing for my nine-year-old daughter. The management did not offer a refund, and we were locked out of the room. I have a digital copy of my ID on my phone as the room was booked by a family member. Currently, I am homeless with my children and seeking help. Kindly contact me at area code [redacted]. I only stayed for one night out of the three paid for and have been left without anywhere to go. Your assistance in this matter is greatly appreciated.

On Saturday, the 13th, my co-worker and I had a booking at Motel 6 in West Sacramento for seven days. Unfortunately, upon returning to the room, my friend had a health emergency and I had to call [redacted] for help. We were surprised to learn from the front desk that visitors needed to register. Despite my friend's critical situation, we were threatened with eviction and no refund. After speaking with Diane, a partial refund of $[redacted] was issued, but we were still forced to leave. The focus on company policies over my friend's well-being was unacceptable. As a long-time guest, this treatment was extremely disappointing. I hope for a resolution to this matter as I am currently reconsidering staying at Motel 6 in the future. Thank you for your attention to this issue.

During our stay at Motel 6 on April 6th, [redacted], my spouse and I encountered multiple issues. The presence of roaches, loiterers, and smoke odor violated the no smoking policy. Despite alerting the front desk, our concerns were ignored. Additionally, there was no hot water during our check-out. We were promised a full refund, but after several unreturned calls from the manager, we have not received it. On April 16th, the general manager, Ari, claimed no refund was issued and advised us to use the cold water for showering. Feeling dissatisfied and misled, I believe the hotel exploited the situation with the Braves game to disregard guest comfort. I urge for a prompt resolution to these problems and expect better service from this establishment.

I had a booking at Motel 6 in Monterey, [redacted] N Fremont St, CA, for 4/15/19 and 4/16/19. Unfortunately, my car broke down on 4/15/19, and I couldn't make it to the hotel until 4/16/19. When I arrived, Raul informed me they had canceled my reservation and charged me for one night. I asked to speak to his supervisor, but he said they weren't available. Raul was very rude during our interaction. I feel mistreated as a paying customer. I believe Raul should be let go from Motel 6. I expect an apology from Motel 6 and assurance that action will be taken against Raul. If this isn't resolved, I may avoid staying at any Motel 6 for a year following this incident. Thank you for addressing this matter.

I stayed at a location near SEA WORLD for almost a month. On April 3-5, [redacted], I, Jason Moreno, was in Room #[redacted] when I was bitten by a Brown Recluse spider. The poison spread to my bloodstream, and I was hospitalized close to death. The doctors mentioned that if I had delayed seeking help, I could have lost both arms and my life. Feeling neglected, I intend to involve my lawyer and reach out to Motel 6 corporate with evidence from my medical records. To address this issue promptly, please reach me at [redacted] or [redacted]. Thank you, Jason Moreno. Email: [redacted]

During my stay at Motel 6 located on [redacted] N. Black Canyon Hwy, Phoenix, AZ, [redacted] in room [redacted], I encountered a concerning situation. I arrived on 4-19-[redacted] and extended my stay until 4-21-[redacted]. Unfortunately, while I briefly left the motel premises, someone entered my room and stole my cellphone charger and earbuds. I reported the incident to the staff, but they seemed to doubt my account. I strongly believe that someone within the motel accessed my room unlawfully. I request the return of my charger and earbuds and urge Motel 6 to address this issue promptly. I feel disappointed by the staff's response and suspect foul play. If the situation is not resolved satisfactorily, I will have no choice but to involve the authorities. The possibility of unauthorized access to my secured room raises serious concerns, and I urge the motel to investigate and take appropriate actions.

Hello, my name is Elio Salas, and I stayed at your establishment for two nights. Unfortunately, during my brief absence, someone entered my room and took some belongings, including a black cellphone charger and white earbuds. I initially spoke with the front desk staff, who did not address my concerns effectively. After insisting, I was able to talk to the supervisor. However, the matter has not been satisfactorily resolved, and I am supposed to wait for a few more days. I suspect either an employee or the motel itself may be involved in the incident. I am eager for a prompt resolution to this situation. I have not checked out or authorized access to my room by anyone else. The reputation of the motel has been called into question locally, and I believe there has been a security breach. I am requesting the return of my charger without any conditions, and I do not wish to be treated unfairly. I urge Motel 6 to address this issue promptly.

On April 22, while I was away at work, housekeeping stole from my room. I have been a long-term guest since May [redacted] and have resolved previous issues with management. The manager has offered to replace the stolen items. I am requesting that corporate consider providing me with a 12-month free stay at this Motel 6 in Bowling Green, KY, to continue our positive relationship. Please send me a reply with a paid-in-full receipt via email and phone. Incident information: Room [redacted], theft occurred between 8am and 5pm on April 22, [redacted], committed by staff. My name is Kelly K. Davis. Thank you and God bless.

During my stay at Motel 6 located at [redacted] Downey Ave, Bellflower, CA [redacted] from April 8th to 15th, I encountered a series of unfortunate and unsanitary situations. The initial room I was assigned was unacceptable; the bed linens were soiled with blood stains, the overall cleanliness was lacking, and there were troubling signs like a blood handprint in the bathroom and non-functional phone. When I requested a room change, the next one was even worse, with dirty linens, unsanitary bathroom conditions, malfunctioning facilities, and uncleanliness throughout the room. Despite requesting housekeeping, they failed to address the issues adequately, leaving my fiancé and I to clean the rooms ourselves. It wasn't until shortly before our departure that we received any room service. This experience was beyond disappointing, and I seek a full refund of $[redacted].86 for this distressing stay.

We have been waiting for hours to get our room. It was paid for over four hours ago. They said it was sorted, but then we found out our room was given to someone else who arrived after us. They have already checked out and been refunded. We reserved the room before this couple arrived, yet we are still not checked in. We've been waiting for almost five hours due to this complete incompetence. They have also been keeping an elderly woman, my friend's mother, waiting and needing to speak to her every time they make a mistake. She is the owner of the card used to book the room. Despite talking to her multiple times, they still don't seem to recognize the approval of using the card.

On April 25, [redacted], I contacted Motel 6 in Scottsdale, Arizona to confirm my reservation for two rooms on the 26th as I am graduating from Grand Canyon University. Upon arrival, Chetnea informed me that there was no record of my request and still charged me. Despite my request for a refund due to unsatisfactory room conditions, I was denied. I had to find alternative accommodation, leaving me with a significant financial loss and unable to use the rooms for my graduation. Chetnea tried multiple times to process a refund without success, and she took my debit card information promising to email the receipt. This situation has cost me almost $[redacted], and I am requesting a full refund for all three transactions.

Last night, my dog had an accident on the floor at the pet-friendly place I was staying. I cleaned it up, and the staff seemed fine. However, this morning, a man claiming to be the manager told me I had to leave because my dog had an incident. When I questioned this, he rudely informed me that pets are only allowed for one day. I found this insulting and did not receive a full refund. The individual, Pragnesh S., treated me disrespectfully and I felt racially profiled. I am seeking resolution, such as a complimentary week stay or disciplinary action for Mr. Shah. I have video evidence of the situation and even witnessed Mr. Shah lying to another guest about a deposit issue.

During our recent stay at Motel 6 in Shepherdsville, Kentucky, my boyfriend, his 4-year-old daughter, and I encountered a distressing situation. After being in the room for a short time, we discovered a used condom hanging from the lamp shade behind the bed. We promptly informed the staff and proposed a refund or a complimentary night. The staff member mentioned needing to consult the absent manager. Given the potential risks and disgust of the situation, such as the presence of semen in the condom and the possibility of STD exposure, we feel a [redacted]% refund is appropriate. This incident surpasses a previous encounter with a cockroach in the room. As regular guests, we hope for a more understanding response from the hotel staff regarding this alarming discovery.