Motel 6 Customer Service Issues

I recently visited the office and kindly asked the clerk for toilet tissue. He handed me six hard brown napkins and wished me a nice night while others watched. This is just one of the instances I have recorded. During my month-long stay, I have felt singled out and disrespected by your staff multiple times. This particular incident is unacceptable as I cannot use those napkins to provide for my 9-year-old. Additionally, being African American and staying in a motel adds to the feeling of being treated unfairly. My family is made up of hard-working individuals who abide by the rules and do not cause trouble. I experienced issues with the dryers which cost me $40 to wash three loads of laundry, and I did not receive any compensation or apology. In addition, I have repeatedly had to ask for towels despite paying in cash on time every day. I believe I deserve compensation for the way I have been treated and I am willing to take further action if necessary. No one should have to endure this kind of treatment, especially in America.

On August 29th, I entered my hotel room only to discover a man and woman inside claiming to be doing an inspection. Despite their presence, I found bedbugs biting me later that night at 11:31 pm. I have photographic evidence of the incident and ended up receiving a refund after a scalding shower. The discomfort led me to spend the night wide awake inspecting my belongings for bugs and ultimately attempting to sleep in the car due to itching welts. Unfortunately, the manager has been unresponsive, and customer service mentioned that the exterminator found nothing. Despite sending photos via email and contacting @motel6 on Twitter, I have not received any meaningful assistance or compensation yet.

While in the shower, the power went out causing me to fall and injure my back. Unfortunately, the motel did not have a backup generator, and I am now in a lot of pain. The front desk informed me that I would be responsible for the ambulance bill if I decided to call for one, which I believe is unacceptable. I have been a guest at this motel for about a week and planned to stay for a few more weeks until I relocate. Due to this incident, I may not be able to work for a few days, causing financial setbacks. I am requesting a prompt resolution to this matter. If necessary, I will involve my lawyer. The motel's address is [redacted] Springfield Boulevard in Springfield, VA. Your assistance in resolving this issue quickly is appreciated. Thank you.

During our stay at Motel 6 in Coos Bay, OR on Sept 7, my sister and I encountered bed bugs in the room. The front desk staff acknowledged the issue but couldn't assist further, advising me to contact the manager. After speaking with Tim, he mentioned that corporate was informed and would reach out to me. However, after 10 days, I haven't received any communication. I had to take precautions to ensure the bugs didn't infest my belongings, leading to extra work cleaning my car and possessions. I am requesting a full refund for the room and compensation for the inconvenience caused by this situation.

I had a reservation at Motel 6 in Fort Benning, Georgia from Sept. 4th to Sept. 7th. I paid $[redacted] online, but upon check-in, they said it was $[redacted] and claimed I had to take up the difference with Expedia. The room assigned to me was [redacted]. The day after, my room key stopped working, and after getting it rekeyed, my TV didn't function. Despite trying to fix it as advised, it still didn't work, so they offered to switch my room to [redacted]. Just before leaving for my son's graduation, the shower knob in the new room didn't work, giving me a cold shower. The cleanliness was also lacking as the maids only refreshed towels and beds without sweeping or changing the linens. Upon checkout, the manager promised a $30 refund, but I have yet to receive it. This experience was very disappointing, and I believe I should receive a refund for the inconveniences faced. Thank you.

My family and I experienced a robbery a couple of months ago, which left us struggling to recover. St. Vincent de Paul provided us temporary shelter for a few nights last month, but they are only able to assist once. My wife is a cardiac patient and it's hard for her to sit up for long periods after the incident. Today is my son's 12th birthday, and my other children, aged 14 and 16, want to celebrate in a safe environment. We are planning to leave Orlando and head home after the first. I kindly ask if you would consider donating a room for us until then. Access to a bathroom and maintaining hygiene has been challenging. Florida's strict laws regarding homelessness have made it difficult to find a safe place to rest.

After staying at a Motel 6 in Harbor City, CA for three nights, we attempted to extend our stay by one night. The desk clerk initially denied our request citing a sheet and towels issue, asking us to return in half an hour. When my daughter inquired, the manager, "Mary," accused us of leaving towels on the air conditioner and disrespecting her, prompting us to leave. We swiftly booked a reservation at another property in Lomita, CA, only to discover we were on a "Do Not Rent" list upon arrival. Stranded with pets, we ended up sleeping in our car due to the inability to find accommodations. Following a complaint to corporate, no resolution was provided, and attempts to address the issue with "Mary" and guest services were unhelpful, leading to additional disrespect. I believe I am entitled to compensation for this ordeal and the misuse of authority.

I left to get my husband's prescriptions and upon my return to the hotel, I realized I had left my room key inside. I requested another key but was denied access to my room. Additionally, I was asked to leave the property and even refused access to the lobby bathroom, despite explaining my medical condition of having only one kidney. I had all necessary identification and the card used for booking, including my husband's ID, yet they still did not allow me access. This situation is urgent as my husband has a life-saving appointment in 3 hours and needs his medication before the procedure. I am incredibly disappointed by the lack of compassion and adherence to policies. I am considering taking legal action due to the hotel's disregard for state laws. My company frequently uses this hotel chain, but this experience is completely unacceptable.

I made reservations over the phone the night before our arrival, requesting smoking rooms with 2 beds each for a total of 2 rooms and mentioned we had 3 pets. I inquired about paying with cash and was informed about the deposit policy. Upon check-in on Friday night, there were no issues. However, when I asked for my deposit back, I was told the rooms I stayed in were non-smoking. I asked to see where I confirmed this in writing and if there were signs on the doors differentiating smoking and non-smoking rooms. I was met with verbal aggression by two employees simultaneously. I called the police, who stated it's a civil matter. When I asked for proof of the non-smoking status, none was provided. I received only half of my deposit back. This experience has left me extremely dissatisfied as a longtime Motel 6 customer. I have always noticed non-smoking signs on room doors in other locations, but this one had no indicators. I am so disappointed with this particular franchise that I will not be returning. I do not seek a resolution or a refund; I simply want to bring this issue to attention.

I am Tyree T., a graduate student and working professional. I have been a loyal customer at Motel 6 since [redacted] without any issues until recently. On 9/24/[redacted], I visited Motel 6 North in Fremont, California, to book a room and was shocked to be informed that I am banned from returning due to an incident involving my boyfriend and another individual outside the motel. However, during that incident, I was actually in my room taking a shower. I have regularly had guests, including friends and family, visit my room without any issues. I believe this ban is unjust as I was not involved in the alleged incident and would like to clear my name. I value my relationship with Motel 6, where I study and work, and I hope we can resolve this matter amicably.

Today, there was an altercation between me and another employee. Although I felt this issue was resolved previously through discussion, it escalated unexpectedly today. I felt unfairly treated during the confrontation as I voiced my concerns about certain ongoing issues involving other employees that have not been addressed. In a professional setting, such behavior should not be tolerated. I am seeking to discuss this matter further with someone from the head office as I believe it needs to be addressed properly. If I do not receive assistance, I will escalate this matter further by considering filing a grievance complaint or involving the media.

I am disappointed with the condition of this room. There is mold and mildew on the ceiling and the broken shower nozzle required fixing. I reported people fighting to the front desk twice in the middle of the night. The windows are dirty and impossible to see through. Additionally, there is no mini-fridge or microwave in the room. The vents are dirty and emit unpleasant odors. The air conditioner is not working properly. The amenities provided are minimal with only a bar of soap and no complimentary shampoo or conditioner. The door jam is dirty and shows signs of mildew, cracks, and water damage. The bathroom grout is broken and cracked. The room did not smell clean. I walked barefoot from the bathroom to the toilet and had to clean my feet afterward. I am looking for better accommodation and an extended stay. I have taken photos to document the issues. Thank you for your attention to this matter.

My husband and I, Sheila R., have been staying at Motel 6 located at [redacted] E Camelback Rd, Scottsdale, AZ for about a week. On the morning of the 26th, I received a call from the front desk stating it was time to check out, even though I had already paid the night before. Shortly after, I was informed that my name was on the Do Not Rent (DNR) list, which was a shock as we had never visited this property before to be listed. I had to go to the office to speak with the lady, Nancy, who allowed us to stay for the day since I had already paid, but we were not allowed to stay the following day without any explanation. I am extremely upset about this situation as we have never had any issues during our stay, spent a significant amount of money at Motel 6, and now I have to pack up and find another place to stay due to this unexplained listing. I feel unfairly treated and unsatisfied with Motel 6, and I am unsure if I want to choose them for accommodation in the future. It would be appreciated if they could compensate a night or two for the inconvenience caused.

I made a reservation at Motel 6 a few months ago, roughly in July. When my friends and I arrived at our room, we were shocked by the terrible condition. The sheets had blood stains, the towels were dirty, and there were dog food pellets behind the bed. When we requested clean sheets, we had to go to the front desk ourselves at 11 p.m. Despite being tired and there being no other options nearby, we toughed it out. However, the poor service was inexcusable. I had previously complained and demanded a full refund but was only offered half the amount via check in 4 to 8 weeks. It has been longer than that, and I am yet to receive the refund. I stayed at the Motel 6 in Williamsburg near Busch Gardens. I am extremely displeased and will consider legal action if necessary as this level of service is not acceptable.

During our stay at Motel 6 from July 13 to the 15th, my friend and I encountered several issues. Our booking through booking.com led to a refund request due to the unsatisfactory conditions of the room at the Williamsburg property near Busch Gardens. Despite assurances from the customer service team, only a partial refund was promised, and a check was supposedly sent but has not arrived. The room was substandard with dirty towels, dog pellets, blood stains on the sheets, and a heavily dust-caked air conditioning fan. We are disappointed with the handling of this situation and may explore legal action if necessary.

I want to report a concerning experience during my stay at Motel 6 in Harbor City, CA. On 9/19/[redacted], I paid for room #[redacted] with 2 beds and discovered it had bed bugs, resulting in 18 bites on my body. Despite being moved to room #[redacted], I encountered further issues with the smoke alarm in room #[redacted], which was finally addressed on 9/28/18 after causing disturbances all night. The handling of my requests and the inconveniences experienced have left me dissatisfied, especially considering the amount spent over 10 days. I believe a refund for at least 3 days is warranted due to the bed bug incidents. I hope for a resolution from Motel 6 regarding this matter.

My family and I had reservations at Motel 6 in Rapid City, SD. Unfortunately, upon arrival, we discovered the heating system was not working. The front desk was informed using my cell phone as the room phone was out of order. The General Manager, Natasha G, was unhelpful and refused to provide a refund. Despite a notice on the front door about the lack of heat, rooms were still being rented out. This was disappointing given the long drive from Iowa and the urgency of visiting a sick relative in Rapid City. We usually enjoy staying at pet-friendly Motel 6 locations, but this one needs improvement. The rooms were in poor condition, there were loiterers in the parking lot, and overall it was not a pleasant stay. I believe this particular Motel 6 should be investigated as it is tarnishing the reputation of the chain. I rate this experience a 1 out of 5.

I made a reservation for Friday the 28th until Sunday the 30th of this month. Upon arrival, I noticed the bathroom was very poorly cleaned; I had to clean it myself since the front desk did not address it. The cable was also not working properly, and maintenance had to come to fix it. Now, at 1:37, I found a bed bug in the blanket and even took a picture of it. This is unacceptable, and I would like a full refund.

Hello, I wanted to share my recent experience at a Motel 6. I travel frequently for work and usually stay with them. However, during my last stay, I encountered a concerning situation where someone approached my room door. I spoke to the night representative who directed me to the daytime manager, Neal. Unfortunately, Neal was unhelpful and his behavior made me feel uncomfortable and unsafe. Despite explaining my concerns, he accused me of taking pictures of him, which was false. I showed him my phone to prove this but received no apology. Instead, he rudely asked me to leave before threatening to call the police. This experience was disappointing, and I have also shared my feedback on Yelp. I believe Motel 6 should address the behavior of their management team for the safety and comfort of their guests.

I have encountered ongoing issues with the housekeeper at this Motel 6 location. Recently, she falsely involved the police, claiming my wife and I were fighting and breaking things, which was completely untrue. Today, she accused us of having needles for heroin when, in reality, they are for my diabetic wife, who has a legitimate need for them. I requested a refund, but was informed they couldn't provide one due to lack of funds. I feel discriminated against and disrespected after paying $[redacted] for a week's stay. I believe I deserve better treatment. I would appreciate having my room comped as I am forced to continue dealing with this situation. You can reach me at [redacted]. This is occurring at the Motel 6 on Main and Cataba St., where Lina, the head housekeeper, is involved. Thank you for addressing this matter.