Moneygram Customer Service Issues

I found myself in a difficult situation, homeless and seeking help for temporary accommodation. My gracious son's friend sent me $[redacted] via MoneyGram to assist. Unfortunately, due to living in a small town and facing other obstacles, I couldn't collect it right away. I misplaced the reference number provided. After researching online for solutions, I contacted a few MoneyGram locations for assistance. However, some employees were unhelpful and insisted that the reference number is essential. Understanding that the reference number expedites the process, I believe that providing my name and ID should suffice to locate the transfer. The transaction took place in April, but I don't recall the exact date. I urgently need to retrieve the funds. Any help would be greatly appreciated. Thank you in advance.

Good day, I am Yolanda Melissa Jonas. I recently faced issues with MoneyGram transactions from my family and friend, which were rejected without explanations. The reference numbers for the transactions are [redacted]7 from sender Evala Zammit and [redacted]1 from sender Curwin Parks. I am concerned about why this happened and seek a resolution to avoid such problems in the future for hassle-free money transfers. Your prompt response is appreciated. You can reach me at [redacted], located at [redacted] Section C Block X Great Diamond East Bank Demerara Guyana, available from 8 am to 8 pm. Thank you for your assistance. Regards, Ms. Y. Jonas

Hi all, I would like to address an issue I am experiencing with sending money to my wife, Iziegbe Osarenotor, who is currently in Cyprus while I am in the USA. Recently, the service provider blocked my name and prevented me from sending funds, assuming it might be fraudulent. This restriction is causing significant inconvenience as I support my wife financially. I urge the company, like MoneyGram, to unblock our account so I can continue sending the necessary funds smoothly as I have done in the past. Kindly consider the volume of transactions and let's resolve this promptly. You can reach me at email [redacted] and phone [redacted]. Your cooperation is appreciated to avoid any further delays. Thank you for your attention to this matter.

Hallo, ich habe ein Problem beim Geld senden. Ich erhalte immer die Meldung, dass meine Karte bereits vorhanden ist. Ich bin der Karteninhaber und habe nur einmal meinem Freund, der keine Debitkarte besitzt, [redacted] Euro von meinem Konto nach Tunesien überweisen lassen. Nun wollte ich selbst eine Überweisung tätigen und erhalte die Meldung, dass diese Kartennummer bereits registriert ist. Da es meine Karte und mein Konto bei der Erste Bank Sparkasse Österreich sind, kann ich keine andere Kartennummer eingeben. Mein Name ist Ouerhani Brahim Ben Mohamed, geboren am 06.12.[redacted] in Beja/Tunesien. Ich wohne in der Hochstrasse 12 in [redacted] Karlsfeld. Meine Kartennummer lautet 5[redacted] 3[redacted]. Bitte helfen Sie mir, meine Karte, die bei meinem Freund Ahmed Zraiga in München registriert ist, freizugeben.

I attempted to send money to my friend through MoneyGram, but the transaction was declined for verification purposes. Although MoneyGram charged my bank account, I never received a confirmation number, and I am unable to access my MoneyGram account. When I contacted customer service, the representative was unhelpful and impolite. I am unsure how to proceed with resolving this issue.

I am reaching out for help regarding a situation my children encountered while trying to secure an apartment. They purchased a money order in Winston Salem, North Carolina, with the intended recipient being the apartment complex. Unfortunately, their application was rejected, and they are now seeking a refund for the money order. Despite visiting the store where the money order was bought, they were denied a refund by the individual working there. Your assistance in resolving this matter would be greatly appreciated. Kindly contact me at [redacted]. Thank you, Laurie Lowers.

I attempted to send money through MoneyGram from one debit card to my Cash App debit card on Monday, but the transaction was canceled. MoneyGram emailed me stating I canceled the transaction, but when I called, I was informed they do not send to Cash App cards. The lady I spoke to was unkind, and my money has been held since Monday, which was all I had. I explained my situation as my only income was in that transfer. I just want my money, even if I have to do a cash pick up. This unexpected check was vital, and I have been financially struggling all week. My kids need food, and my rent will be late. Please help me. Do not disregard my email. I am desperate for assistance.

I am currently experiencing an issue as a MoneyGram cashier in Jamaica. I have been collecting funds without any problems until recently when remittances from my stepson for his father started being rejected. I noticed in the system that there are two ID numbers saved under my name. It seems like there might have been an error with one of the ID numbers being input incorrectly. I believe this might be causing the rejections of the transactions. I would appreciate it if this could be looked into and resolved promptly, as this seems to be the only possible reason for the issue. I have successfully processed transactions from this sender many times before, so I am confused as to why this is happening now.

I purchased a money order for $[redacted].00 in early April but didn't need it anymore, so I endorsed it to myself. After being unable to cash it for two weeks, I sought a replacement but was unhappy with the fees charged. Despite these frustrations, I eventually received a replacement check on June 18th. However, upon trying to cash it at the bank, I was informed that the numbers on the check were only half printed, rendering it invalid. This ordeal caused significant distress, especially as it coincided with my daughter's 11th birthday. As someone who has faced financial difficulties and lost employment during the pandemic, I am deeply disappointed with MoneyGram's error. I am requesting a full reimbursement promptly, as this situation has added to the challenges my family has endured this year.

I sent the money to Utah, but MoneyGram made an error and sent it to Montana instead. The receiver urgently needs to access those funds. I have been on the phone with their staff for half an hour now, and the issue has not been resolved yet. Please look into this matter promptly. Sender's Name: Fred Devereaux Please call me back as soon as possible. Thank you in advance for your attention to this matter.

I purchased a MoneyGram money order from the CVS in Rome, Georgia to pay my rent. After filling it out and placing it in the Dropbox, my landlord claims they did not receive it. The receipt and ticket stub got wet, making some numbers unreadable. I have the location and time of purchase, remember showing my ID, and can provide most of the reference number, though a few digits are missing. I am seeking assistance in obtaining a replacement money order or a refund. I have all the necessary details, including the amount and date of purchase.

Hello, my name is Patrick Trujillo. On May 22, I purchased 13 money orders from Walmart for various amounts to pay my quarterly IFTA taxes as an owner-operator. I sent two money orders of different amounts to Kentucky for my taxes, but they were returned because the state now requires online payments. Now, I have these two money orders made out to the Kentucky Treasury Department, totaling $13 and $21. Unfortunately, I misplaced my and my wife's driver's licenses, along with my debit card, adding to the challenge. I have a temporary paper license and a photocopy of my current one, as well as an old license with a hole punched in it. I am in urgent need of the funds and seek guidance on how to cash these money orders. Any advice on how to proceed would be greatly appreciated.

I am attempting to create an account with the MoneyGram app or website. However, when I try to register, it indicates that an account already exists with my email and prompts me to log in. Unfortunately, I have forgotten my password. When I attempt to reset it, the system states that no account is associated with my email address. I am unable to create a new account as it requires a different phone number, which I do not have. I have another email but using the same phone number does not resolve the issue. Additionally, I encountered difficulties when sending money from Walmart to Walmart, as only I could pick up the funds despite my friend's attempts with different reference numbers on separate occasions. Any assistance would be greatly appreciated.

Urgent Issue Good morning, I am Veletta Facey from Jamaica. My father, Lester Facey, who lives in Derby, England, sent money for my son's 16th birthday through Lasco Money on Red Hills Road in July. Unfortunately, the transfer was blocked. After trying again in August, the same issue occurred, with the cashier suggesting using RIA for the transfer. I received a voice note urging me to call urgently, only to find out that I am the one blocked. This situation is concerning and alarming, as I rarely use this service and need to resolve this as soon as possible. Please contact me at 1[redacted] or via email at [redacted] Thank you.

Urgent Issue: I am Veletta Facey from Jamaica. My father, Lester Facey, in Derby, England, sent money for my son's 16th birthday back in July through Lasco MoneyGram on Red Hills Road. However, upon reaching the location, I was informed the transaction was blocked. After my dad attempted two more transfers in July, he sent it in August, only to face the same issue when I visited on August 4th. Now, the teller suggested using RIA as Lester Facey seems to be blocked. Surprisingly, upon further communication, it appears I might be the one blocked. This situation is distressing and needs immediate attention. I am unsure why there seems to be a problem since I haven't encountered any issues with money transfers before. Please contact me at [redacted]2 or via email at [redacted]

Dear members, I am frustrated with the advertisements containing lies from individuals from India. I believe they should not be included as they are untrue and misleading. I prefer not to engage with these types of ads promoting dishonesty. Thank you for addressing this issue. Regards, [Initials]

My name is N. Miller, a Jamaican citizen working in America. I rely on Money Gram to send money to my family back home. Lately, my transactions have been repeatedly rejected, which concerns me given Money Gram's legal issues. How does Money Gram differentiate between legitimate and fraudulent customers? I have unfortunately been impacted by this issue. Despite understanding the company's challenges, I feel unfairly treated. My goal in the U.S. is to support my family, and I need this matter resolved promptly and fairly. I can be contacted at [redacted] Thank you for your attention.

I purchased 4 money orders on March 8th from Circle K. Due to being ill and in the hospital, I obtained the last 4 digits from each money order for reference. After returning home, I discovered the money orders missing and suspect foul play by a home nurse. I have reported the incident to the police and seek assistance from Circle K and MoneyGram in recovering the funds. The purchase was made at a Circle K in Pensacola, FL on March 8th at 3:52 pm. The store manager has records of the purchase and security footage showing me buying them before the landlord’s office closed. Any help in resolving this situation is greatly appreciated.

I used $[redacted] in cash for a transfer from North Carolina to the Philippines with reference number [redacted]6, addressed to Catherine Tipon. The receipt holds all details. Online, the status shows "Ready To Pick Up." However, Catherine faced issues during pickup with an error message "[redacted] THIS TRANSACTION HAS BEEN REJECTED BY MONEYGRAM. THE MONEY WILL BE REFUNDED TO THE SENDER." Why was the transaction rejected and what steps are needed for a refund? I am considering visiting the store where the cash was paid to discuss retrieval. Are there other ways to resolve this or to have the transaction accepted?

Today, I attempted to send money to a friend's disabled father in Lubbock, Texas. However, despite sending the funds from San Angelo, Texas, the recipient was unable to collect it due to security questions from the money transfer service. I was unable to reach anyone to resolve the issue, resulting in the cancellation of the transaction. I had to physically assist my paralyzed friend in traveling to Lubbock to collect the money. As a result, I injured my hand while maneuvering the wheelchair because of these complications. After three failed attempts with MoneyGram, I eventually had to use Walmart to Walmart for the transfer. I would appreciate a call back to address this situation.