Moneygram Customer Service Issues

I am a sub-agent in Jamaica working with Alliance MoneyGram. Last Saturday, September 11, [redacted], there was an error with transaction #[redacted]2. The transaction was mistakenly processed by one of our representatives for a customer who was considered underaged according to the system message. The transaction screen was left open, and the details of the next customer in line were entered into the same transaction, preventing it from being completed. The funds are still with us, and the sender is seeking a refund. I have already reached out via email about this issue, but have not received a response. Please cancel the transfer and refund the transaction to the sender. For any necessary communication, you can reach me at [redacted]. I look forward to a swift response. Agent #[redacted]3.

I made a transaction yesterday to my son, Tyler B., for $[redacted] here in Colorado Springs, Colorado. The payment went through smoothly. Today, when I tried to send more money, my card was declined because the transaction showed it was coming from Texas, the business address of MoneyGram. I believe this caused a red flag due to the state difference, which is unnecessary as their business location is in Texas. I have spoken to my card provider to clarify there is no wrongdoing in this transaction. I hope the company can remove the block from my card so I can continue making transactions. If needed, I can be reached at [redacted].

Yesterday, I successfully sent $[redacted] to my son. However, today when I tried to send more money, my card got blocked because my card company thought the transaction seemed suspicious due to the difference in location between where I live and where the money was being picked up. I explained the situation to them, emphasizing that the previous transaction to my son, Tyler B., had gone smoothly. They removed the alert but warned that future transactions might still face issues due to their computer systems. I don't believe there is any wrongdoing on my part, and I hope they can resolve this issue promptly. My card is a ReliaCard, and they mentioned that it may have unique features leading to such errors. I urge them to address this matter and allow me to proceed with transactions without interruptions. If any further clarification is needed, please reach out to me at [redacted].

Hello, I am disputing your investigation findings. According to your records, someone in Togo and Turkey attempted to pick up the transaction [redacted]4; [redacted]6; [redacted]8 meant for my sister, Sita Gebremariam in Kitchener. However, this is impossible as I never provided reference numbers. I am concerned how scammers from these countries could access my funds without the references. As a new MoneyGram customer, losing money on my first transaction is distressing. The security breach raises questions regarding the handling of reference numbers and customer identifications. I urgently require a refund for the unauthorized transfer. MoneyGram's failure to safeguard against such fraudulent activities jeopardizes customers like me. I trusted MoneyGram's assurances of secure transactions, yet scammers were able to deceive the system. As a student, the funds were crucial for purchasing a car for school. I seek clarification on how this breach occurred and appeal for your assistance in resolving this matter promptly. Thank you.

Subject: Issue with MoneyGram Transaction Refund On October 5th, I made a MoneyGram transaction (Ref. number [redacted]7) sending BZD 10,[redacted] and USD [redacted] from Belize to Mexico. I sent the money to my son, Ryan A. Mensch, who was unable to collect it in Mexico City using his Swiss passport. The MoneyGram agent in Mexico City requested a US Passport or Mexican ID with proof of address. On October 6th, I contacted the MoneyGram agent in Belize to request a refund due to the issue. Unfortunately, I was informed that a refund was not possible, and I was blamed for not knowing the requirements beforehand. I would appreciate assistance with the refund process. Your help in this matter would be greatly appreciated. Thank you in advance. Best regards, Gabriella Mensch

I received an email from MoneyGram stating that my recipient would get the money on October 29th, but it's now October 30th. A MoneyGram agent mentioned that the funds won't be available until November 2nd or 3rd. I have been a loyal customer for years, sending money monthly for essential needs, and this delay is causing distress. This has happened before, but MoneyGram always resolved it. Please assist in rectifying this urgent situation. Thank you for your help. Warm regards, John Jacobs

I encountered an issue while attempting to send money online through Moneygram. I received a "transaction failed" message and upon contacting customer service, I was informed that my security ID could not be verified, leading to my account being blocked. Despite frequently using online transactions, I was advised to create a new account, which I attempted to do with a different email account. Unfortunately, this process also failed. This situation is particularly problematic as the recipient of the funds is in Honduras and recommends Moneygram as the preferred service. I am eager to resolve this matter to continue using Moneygram's services effectively.

I bought a MoneyGram money order for $[redacted] last year, but it got damaged by water. I paid $18 for a replacement check dated 7/27/[redacted], which is valid for a year from that date. Unfortunately, due to being homeless and living in an RV that also got damaged, I couldn't cash it. I tried to use INgo to deposit it, but it was deemed too old based on the check's state. All the information on the check is still legible. My case number is [redacted]9. My name is S. McElwee. The original money order and replacement check numbers are [redacted]9. Thank you.

I purchased a money order to Spectrum cable company on September 1st, and it hasn't been cashed after about a month. I'm unsure of the expiration period for the money order, but it's for $[redacted], and I don't want to lose that amount. Despite contacting your team via calls and the website, I haven't received any assistance. Spectrum claimed they haven't received the money order when I inquired. The US Post Office stated they can't intervene until a claim is filed. I am frustrated with the lack of progress and confusion surrounding this issue. I need my money returned if the money order is not being cashed by Spectrum. The situation is causing me financial strain as I can't pay my cable bill without these funds.

I sent a money order to my friend on October 1, [redacted], but he never received it. I requested a refund and was notified on October 19, [redacted] that my issue was resolved, and I would be refunded. The refund was sent to my friend's address in Baltimore, MD. Despite contacting my friend, he had not received anything from MoneyGram. I have emailed them twice regarding the issue using the case number #[redacted]3, without any response. When I tried to explain the situation through their chat, they kept asking for the money order number. Even after providing them with the case number, which was specified for the refund, they were unable to assist. I subsequently filed a complaint with case #[redacted]3 three days ago, but have still not heard back. I am hoping for a response soon. Thank you, Debra B.

I sent money to someone in Sweden yesterday. Unfortunately, when the receiver went to the nearest Moneygram location today, he was informed that he was banned from receiving Moneygram transactions, even though the money was available. After a long journey back to the hotel, I contacted Moneygram for a refund, but they stated it could take up to 10 days. The receiver urgently needs to return to the US as he is very ill. When I called Moneygram again recently, they suggested that the receiver go back to the Moneygram location and have the agent there use their Moneygram phone to contact headquarters. However, the receiver is too unwell to make the two-hour journey once more.

Hello, I am writing to seek assistance regarding a transaction I made on November 5, [redacted], using my Brightwell app through MoneyGram. I provided all the necessary information but forgot to include my family or friend's second name. When they tried to collect the money at Bidvest Forex in South Africa, they refused to release it because the recipient's name did not match the ID. Her name is Danielle Monique Solomons. MoneyGram instructed me to contact them to update her name so she can collect the money. As I work on cruise liners, it has been challenging to reach out. I would greatly appreciate your help in resolving this minor issue.

Dear Sir or Madam, I am encountering issues with my registration. I have previously registered with Moneygram and have successfully transferred money from Germany to Egypt multiple times. However, I am currently unable to log in. There seem to be problems with my account that I cannot resolve. Could you please assist me? My name is Samar Abulymoun, and I reside at 8 Caspar-Lehman Street, Uelzen [redacted], Germany. My email address is [redacted], and my phone number is +[redacted][redacted]. Thank you for your help. Sincerely, Samar Abulymoun

I am seeking assistance to cancel a MoneyGram transfer made on December 3, [redacted], by Leonard Crocker to Aylin Estefani Rios Jurado in Peru for $[redacted]. The transaction was made from my MoneyGram account linked to the email [redacted] using my Woodforest National Bank account, with the last four digits of the account number being [redacted]. Unfortunately, the recipient was unable to claim the funds. Regrettably, I no longer have the reference number. I kindly request help to refund the amount back to my bank account. Thank you, Leonard Crocker.

I am having an issue sending a small amount from Iceland to Thailand using a debit card to a receiver's bank account. Previously, I have done this without any problems. However, this time, after I input the payment amount on your website and click "submit transaction," the amount gets multiplied by [redacted] when it reaches the validation service that sends me a code via SMS to finalize the withdrawal. It appears that your website software is adding two extra zeros to the end of the amount I input.

Good afternoon, yesterday I went to the post office in Ossuccio and made a money transfer to Russia - Moscow (RUSSIAN FEDERATION) to: B-VOLYA IULIIA. It turns out that when she went to withdraw the money, they refused to give it to her, saying that I needed to call you for security questions. I believe the issue may have been because I entered the wrong cell phone number: [redacted]. I apologize for the mistake; sometimes at my age, I make these errors more often. I am writing to you because I couldn't find a phone number to call. I would like to know if you can pay the money I sent. Thank you for your efficient service, but you should know that I sent the money to pay a debt to these people whom I've known for many years. Thank you, and have a good afternoon and a great Sunday. P.S.: I do not have an email, so I am providing my daughter Silvana Salcedo's email for contact: [redacted]

I recently visited the Money Gran Center in St. Kitts to collect money sent by the kids to support their mom, who I have been taking care of since [redacted]. Unfortunately, I encountered an issue as it seems my name has been flagged. As a 65-year-old retiree with 29 years of service in the government and 20 years at the Eastern Caribbean Central Bank, I am puzzled by this situation. I would appreciate some clarification on this matter.

My agency has made mistakes twice with my personal information which has caused issues with the MoneyGram transfer from Laos to France. They have attempted to edit my last name but have failed on both occasions. Consequently, the MoneyGram agent in France has stopped the transaction. I am seeking assistance to retrieve my money. The reference number for this transfer is [redacted]1, and my last name is Ritthisack.

My aunt P.D.R. sent me $50 to two different states. The representative misunderstood and thought both transactions were for Indiana when one was actually for Cincinnati, Ohio. After my aunt corrected the issue, she was told I could pick up the money with the same tracking number. However, when I tried to collect it, the cashier refused to give it to me.

I have spent hours trying to find a MoneyGram phone number to speak with a live agent, but the numbers I found were not valid. I tried chatting with supposed experts who directed me to pay websites for answers. Despite filling out my personal information repeatedly, I haven't made any progress. I did manage to get a callback number but can't reach it again after waiting for two hours. I spoke with two different representatives, and the second one assured me that everything was sorted out, but it's not. I urgently need to speak with someone to resolve this issue promptly.