Moneygram Customer Service Issues

I am experiencing difficulties receiving money in Nigeria using MoneyGram in my name. I feel embarrassed when the bank agents turn me away without providing any explanation for not receiving my payment. I am cleared for payment initially, only to be told later that I cannot access the transaction for payment. This has been happening since June [redacted], and it is frustrating. I hope to get a timely response and cooperation to address this issue. Thank you. Eyoh Essien EYOH

I recently sent $[redacted] via MoneyGram to my mother to help cover medications, groceries, and gas. When she went to collect the money at our local CVS, they were only able to provide $[redacted] in cash and $50 in a money order due to system issues. Unfortunately, my mother left without receiving the full $[redacted], even though the CVS system shows it was paid out. They mentioned it might take a few days to resolve the situation, but this delay is causing hardship as my mother urgently needs the funds for food.

I bought a money order that was never cashed. Moneygram confirmed it but charged me $16.00. They sent me a check for the refund. After misplacing it, I found it 2 weeks ago. I called to check if it was still valid for cashing. I was told to go to Wells Fargo, but they refused, saying only Wal-Mart could cash it. I went to Wal-Mart but they were closed during their posted hours. Returning today, they declined due to it being over [redacted] days old. Despite Moneygram confirming it wasn't cashed, Wal-Mart won't help. I'm lost, my husband's health is declining, and we are financially struggling.

I am currently awaiting a replacement money order that got lost. I was informed to wait for two weeks before reaching out to them. Unfortunately, I am unable to get in touch with a representative for assistance. Despite being told that a replacement money order was on the way, I have yet to receive it. I am unsure about the status of its delivery or if it has been dispatched. I attempted to track it online but encountered difficulties accessing the website for tracking. This situation is becoming increasingly frustrating for me.

Dear Sir, I am Priyanka Vijayan Santhini. On 20/12/[redacted], I sent money to India at 1:47 pm and 1:50 pm through two transactions. Even though I loaded my ID, my family in India has not received the money. MoneyGram is showing the online transaction from the UK as incomplete. This situation is causing me a lot of stress as it was an urgent transfer and I trusted MoneyGram for its service. Please assist me in transferring the money promptly. If that is not possible, kindly refund the amount as I borrowed it from a friend and need to repay them. I would appreciate your immediate attention to this matter. Thank you.

I received money from Bermuda in Switzerland a week ago, but I am facing difficulties in collecting it. Every time I visit the office to claim my funds, I am informed that they do not have enough money to pay me out, even though they have already received my payment of CHF [redacted]. This situation is frustrating as I need the money for Christmas shopping and buying gifts for my children.

I recently sent $[redacted] to my friend for Christmas. I mistakenly used my old account associated with the email [redacted] The recipient, Wileen Becker in Missouri, is attempting to pick up the money at Walmart, but neither of us has the confirmation number. My current email is [redacted] I have all the account and routing numbers ready for verification. If necessary, I would like to cancel the transaction. Thank you.

I need assistance with an issue regarding two money orders purchased from CVS. I tried to send them to a company for payment, but they were returned as the company doesn't accept partial payments. On the back of the money orders, it states "deposit only" with the company's name. When I tried to cash them for a refund, I was informed that I need to contact customer service for assistance. The situation has left me without $[redacted] needed to pay a bill, and I'm concerned about my belongings being repossessed. I kindly request your help in resolving this matter promptly. Thank you.

Good morning! I am writing to express a concern I have from Nigeria, West Africa. On my 50th birthday in September, friends from around the world gave me small cash gifts through your platform. However, I have encountered an issue trying to withdraw $[redacted]. It seems I have exceeded my receiving limit since August/September, and I am unable to access the funds. I would appreciate your guidance on this matter. Thank you.

Hello, I am reaching out for assistance regarding the recent suspension of my MoneyGram Online account. I received an email stating that my profile has been flagged as high risk for fraudulent activity, leading to the immediate revocation of my access. I am currently in the Philippines, although my residence is in Belvidere, Illinois. Could my account suspension be due to setting it up while being abroad? I would appreciate clarification on this matter. Thank you, T.J. Stahl

Hello, I am PAUL Werline. My mom sent me $[redacted] via MoneyGram for cash pick up at CVS in Elwood, IN. Despite having the reference number, the kiosk prompts me to contact the sender. My mom confirmed that the money is ready for pick up at her CVS in North Fort Myers, FL. How can I successfully retrieve the money as it keeps instructing me to contact the sender?

For over 30 years, MoneyGram has been my trusted choice for sending money to my relatives in Nigeria without any issues. Recently, I sent money for my elder sister's burial expenses, but the recipient faced difficulties receiving it in Nigeria. After three days of the transfer going undelivered, I contacted the agent IRA NET in Stuttgart/Vaihingen to address the problem. The agent swiftly contacted MoneyGram, conversing in both Persian and English to resolve the issue. When I requested proof of payment, the agent responded assertively. Details of the transaction: Reference Number: [redacted] MoneyGram Agent: IRANET VAIHINGER MARKT 31, [redacted] STUTTGART. MoneyGram Plus Number: [redacted]35 Receiver's Name: BASSEY UBONG AKPAN Amount Sent: EURO [redacted].00 Date Sent: 07.03.[redacted] I plan to report this incident to the police in Stuttgart at the end of November [redacted] for transparency and accountability.

As the executor of my father's estate, I had the balance of his checking account moved to a separate account in a credit union to keep it distinct from my personal finances. After settling my father's finances, I distributed the funds to my siblings via money orders, closed the account, and now I am facing an issue with a money order for my sister in Scotland. Unfortunately, Scotland does not accept US money orders, and since the issuing account is closed, I cannot return the funds if the money order is cancelled. I aim to cancel the money order, transfer the funds to my bank account, and then send the money to my sister in Scotland using an alternative method. I have all the necessary numbers from the money order and a reference number from my credit union receipt. Can the money order be cancelled, and can the funds be transferred to a different account than the one it was issued from?

Yesterday, around 3 pm, I sent a detailed message that I was expecting Get Human to call me back for. Surprisingly, the call came at 8:30 pm, which was quite late for me here on the Pacific coast. The call originated from Massachusetts, three hours ahead of my time zone. My issue concerns a moneygram sent to my sister in Scotland as part of our Dad's estate distribution. Unfortunately, she can't cash it there, and the credit union holding our Dad's funds is closed. I aim to cancel the money order and transfer the funds to my checking account for an alternative arrangement. I possess all the necessary numbers and receipts for the money order, hoping for help promptly today. Thank you, Ellen M. [redacted]

Good morning, my name is Mr. H. Robinson. I recently had a MoneyGram sent to me from Mississippi while I'm in New Jersey temporarily working in New York near the World Trade Center. Upon trying to cash in the MoneyGram at a CVS on 145th Street and Broadway, there was an issue as their money order machine was down. After speaking to someone about this, I was advised it could take two to four days to resolve. However, as I am staying in a hotel that is paid weekly and currently locked out, I urgently need the transaction reversed to access the funds for my accommodation. Your assistance in escalating this matter to the appropriate supervisor would be greatly appreciated. Thank you.

I have been utilizing MoneyGram since [redacted] to receive remittances from a friend in the USA. Lately, I have been unable to claim any money sent through MoneyGram. I have been trying to resolve this for a week now, but the issue persists. I was informed by the teller that I need to reach out to MoneyGram for verification so I can claim my remittances. Here are my details: First Name: Manilyn Mae Middle Name: Sumugat Last Name: Carmelotes Date of Birth: 11/18/[redacted] Location: Philippines

Hello, I'm Nicolas CHANDELIER, a French exchange student in Japan. I'm facing an issue with my renewed credit card and urgently need money that my mother sent me. She provided transfer number [redacted]2. However, I couldn't receive it at the MoneyGram office because my middle name, Pierre, was missing on the transfer. My Japanese ID card includes my middle name, but it's not commonly used in France. It's early morning in France now, and I can't reach my mother for clarification. I desperately need the funds for food. Please assist me in resolving this middle name discrepancy promptly. Thank you.

Subject: Urgent Assistance Needed I urgently need assistance with a Moneygram transfer issue to the Philippines for Charisse Anne. There are network problems, preventing the recipient from collecting the funds promptly. I would like to explore alternative transfer options like WU Paysend to ensure the money reaches them promptly. Can you assist me in reallocating the funds or facilitating the transfer through a different service? Time is of the essence, and I need to resolve this soon. Please advise how we can proceed to rectify the current situation promptly. Thank you, Carin.

Hello, my name is Ghokeng Tsakeu Olivier. I am a resident of Cameroon with phone number +[redacted]55. I received a transaction from Madjoukam Felicite in Canada with transaction number [redacted]5. The issue arose when I tried to collect the money at Wouafa-Cash agency in Mendong, but their connection was down. I went to another agency, Express Exchange in Simbock, where they informed me that I could only collect the money at the agency where the transaction was initiated. Upon returning to the initial agency, they attempted to reprocess the transaction for me to collect it elsewhere, but encountered difficulties. I was advised to contact you to resolve this matter, persisting since Wednesday. I am available to receive calls at any time. Thank you.

Dear Funds Owner, A check for your fund totaling $8,[redacted],[redacted].00 USD has been deposited through the MoneyGram department following our recent meeting. Contact MoneyGram Director, Mr. Gerrard Smith, at [redacted] for guidance on receiving your funds daily. Send him your full details to prevent any transfer errors: Receiver's Name, Address, Country, Phone Number, and Occupation. Mr. Frank Joe has already sent $5,[redacted] in your name today. Reach out to Mr. Gerrard Smith at +1([redacted])-[redacted] upon receiving this message. Request the MTCN, sender's name, and question/answer to collect the $5,[redacted]. Please keep us informed once you have received all your funds. Best Regards, Mrs. Karen Lewis