Moneygram Customer Service Issues

Hi, my name is Sushmita Suresh Naragund. Recently, I sent [redacted] euros to Rajiv Joshi via MoneyGram in Stuttgart, Germany at 11:05 am. However, I later discovered that he is a fraud pretending to be an Indian embassy employee. I have reported this incident to the police station located at Theodor-Heuss-Straße 11, [redacted] Stuttgart under case number "ST/[redacted]/22". Can you please help by blocking the amount if possible? If not, providing details about the receiver, such as identification information, location of money received, and time of collection, would greatly assist the ongoing police investigation. Thank you for your support. Best regards, Sushmita S N

Hi, I am concerned about a recent email from Money Gram regarding a payment of USD$[redacted].00. I am unsure if this is a legitimate transaction or a scam attempt. Can you please confirm the authenticity of this message? Thank you for your prompt assistance. Best regards, Rob

Good morning, my name is Osla Debra Hamilton. I am from the island of St. Vincent and the Grenadines. I regularly receive money through MoneyGram. On Tuesday, May 31st, my son-in-law in Anguilla sent me money for a doctor's appointment as I am feeling unwell. However, when I went to collect it, I was surprised to find out that I was blocked. MoneyGram is the preferred money transfer service my sister and other relatives in Canada use, especially during the Christmas season. I would like to understand why I was blocked and kindly request to be unblocked as I urgently need this rectified. You can reach me via email at [redacted] Thank you, Osla Debra Hamilton, Arnos Vale, St. Vincent. Tel: 1 [redacted].

My MoneyGram transfer to South Africa was declined. When I contacted MoneyGram, I was informed that I needed the error code number, which the post office did not provide after three failed attempts to send money. I am frustrated by these recent experiences with the post office not giving me essential information for my transactions. On a recent visit, I was informed I could not send money because I did not provide the recipient's mobile number, a requirement I had not encountered in previous transactions. Even after correcting this, my transfer was still not processed. I completed a survey rating my dissatisfaction, but the system cut me off after multiple attempts. This lack of communication and technical issues have left me unable to send birthday money to my family, causing distress. I urge MoneyGram to improve its service to prevent similar incidents in the future.

On September 10, [redacted], I traveled [redacted] miles to buy a truck but found it had brake issues, making it undriveable back home. The seller and I agreed on a $2,[redacted] price. I paid a $[redacted] cash down payment, and he promised to fix the brakes within two weeks. When I inquired after two weeks, he said the truck wasn't ready. We then agreed I'd send five $[redacted] money orders using MoneyGram from three separate Kwik Trip stores for shipping. Despite my efforts to communicate and arrange everything, the seller stopped responding. Twelve days later, he returned all money orders with no explanation, even the $[redacted] down payment one made out in my name. Kwik Trip directed me to call a number, but I couldn't reach anyone. I seek guidance on how to refund the money orders. I possess all purchase receipts connected to the money orders. Thank you, Mark.

MoneyGram International Online Service I attempted to send money to a recipient's MTN Wallet in Ghana on 7/23/[redacted]. After completing the process, I received a message stating that my transaction was under review for security reasons and that I would receive an update via email within 10 minutes. Unfortunately, I never received the update or a confirmation. 7/24/[redacted] Dear Joel Berke, Thank you for submitting your case online. Case #[redacted]9: "MGO - Complaint" has been created, and we will respond shortly. Thank you, Moneygram Payment Systems, Inc. 7/26/[redacted] Dear Joel Berke, Thank you for submitting your case online. Case #[redacted]5: "MGO - Complaint" has been created, and we will respond shortly. Thank you, Moneygram Payment Systems, Inc.

Hello, I am encountering issues picking up the money transferred to me from Saudi Arabia. The sender has a bank account at Alrajhi Bank. The sender's information is as follows: Name: صالحة عيسى يحيى فاضلي Date of Birth: April 29, [redacted] Phone Number: +[redacted] 53 [redacted] The receiver details on the receipt are as follows: Name: ABDULSHAFI MOHAMMED JABER ADAIAH Date of Birth: August 15, [redacted] Amount sent: SAR [redacted] Transaction Reference Number: [redacted]4 Send Date: May 13, [redacted] Send Time: 08:04 A.M. Receiver Phone Number: +[redacted]38 Receiver Email Address: [redacted] I have not been able to receive the money due to exceeding transaction limits, although the transfer was made over two months ago. I am requesting assistance in making the transfer available for collection as I have been waiting for an extended period. Any prompt resolution would be appreciated. Please contact me at [redacted] or by calling [redacted][redacted]. Thank you in advance.

Subject: Urgent Assistance Required for Transfer Reference Number [redacted]3 I am writing to seek your urgent assistance in resolving a long-standing dispute that dates back to May 26, [redacted]. The matter at hand pertains to transfer reference number [redacted]3, which I initiated on the aforementioned date. Unfortunately, the recipient faced issues withdrawing the funds, prompting me to request a refund over the phone on June 1, [redacted]. Despite being informed that the refund process typically takes 4 working days, further inquiries on June 6 and June 8 revealed that the matter remained unresolved. I also sought clarifications through your official channel, receiving varying responses. As the sender, I am deeply concerned about the delay in refunding the funds and ensuring that the intended recipient receives them promptly. Despite previous email exchanges, I am unsure about the next steps and when I can expect the refund to be processed. I kindly request a swift resolution to this complex situation and appreciate your prompt attention to this matter. Your assistance in providing clarity and a timeline for the refund would be greatly appreciated. Thank you for your understanding and support. Warm regards, S. J.

Good morning MoneyGram, I am Isabelle J. and have been experiencing issues with my account. It appears that my account is blocked, preventing me from receiving money successfully. Despite visiting multiple branches, the problem remains unresolved. Currently in Cameroon, my brother in Bolivia faces a similar account blockage. With school starting soon, he must send us money for our needs and fees. To work around this, he used a colleague's account to send money to my sister since both our accounts were blocked. However, upon attempting to withdraw the funds, we were informed that the account was also blocked. I urgently need access to the money and request that my brother's account be unblocked for seamless transactions. Please advise on the situation. I can provide his details if necessary. Thank you and looking forward to a positive response.

I am facing issues with my account. It appears to be blocked. Whenever money is sent to me, it shows an error, and I am unable to pinpoint the root cause. I have visited multiple branches seeking a resolution, but to no avail. I am currently in Cameroon, relying on my brother in Bolivia. Unfortunately, his account is facing a similar problem. With the new school term starting, he needs to send us money for our necessities and fees. Recently, he transferred funds using a colleague's account to my sister due to the blocks on our accounts. However, upon attempting to withdraw the money, we were informed that the account is also blocked. Kindly assist me in understanding the situation and unblocking both accounts so we can proceed with our transactions smoothly.

Dear [Customer Service], I am reaching out for assistance with an ongoing issue related to transfer reference number [redacted]3 sent on May 26, [redacted]. After being informed on June 1, [redacted], that the recipient was unable to withdraw the funds, I requested a refund by phone. Despite being told the process would take four working days, I inquired on June 6 and June 8 and was informed no resolution had been reached. I also reached out on the official page twice regarding this matter. I have received conflicting information via email attachments and am unsure of the status. I am concerned about the money being held and the delay in resolving the issue. I have not been asked for my bank details for the refund, which I believe is essential for both parties. I appreciate your attention to this matter and hope for clarity and prompt resolution. I eagerly await your response regarding when I can expect the refund. I have tried contacting the call center without success, prompting me to seek your assistance. Best regards, S.J.

Hello, My name is Paulette B. I transferred money to myself while in the United States, intending to collect it in Jamaica upon arrival. I went to a Moneygram outlet in Mandeville, Manchester, but was told the funds were sent back to the United States. I was advised to return to the U.S. to retrieve it, which is currently impossible due to visa limitations and a family emergency with my ill mother in Jamaica. The funds were meant for her medical expenses. I contacted Moneygram for assistance but haven't received an update yet. I attached my passport, U.S. boarding pass, return boarding pass, and Moneygram receipt. Please reach out if more details are needed. I await your response. Thank you.

Hello, I am Anastasiia Musiienko, and I would like to address an issue with a cash transaction of 5,[redacted] euros sent from Belarus to Lithuania via MoneyGram by Andrey Kenya. The transaction number is [redacted]5. I visited Medicinos bankas yesterday to collect the money but unfortunately faced refusal. The bank did not provide any explanation or solution to the problem. Andrey Kenya, the sender, is a family friend who is currently unable to retrieve the money from Belarus. It was not communicated initially if there were any limits or restrictions on the transaction. The bank mentioned that the cash should be collected within 3 months, but this is not feasible as the recipient cannot travel to Belarus. I am seeking assistance in resolving this matter promptly. Best regards, Anastasiia

Hello, I, Anastasiia Musiienko, received a 5,[redacted] euro cash transaction from Andrey Kenya in Belarus to Lithuania via MoneyGram. The transaction number is [redacted]5. I encountered a refusal at Medicinos bankas yesterday with no explanation or solution provided. The sender, a family friend who is currently unavailable, cannot retrieve the money. It was not communicated earlier if there were any restrictions. The bank mentioned a 3-month window for the recipient to claim the cash back, which is not feasible as the sender cannot travel to Belarus. I am seeking assistance to resolve this issue. Best regards, Anastasiia

I am expecting a MoneyGram transfer of $4,[redacted] from Kelvin Giggs in Gonaives, Haiti, to Fran Hopkinson in Peterborough, ON. The money order fee has been covered, and all necessary paperwork has been completed. However, before the transaction can proceed, an extra $83.50 is required for Taxes and VAT fees, which Mr. Giggs cannot pay in cash and wishes to pay using his bank account. I am in need of speaking with a live customer service representative over the phone to address this matter promptly.

While I was at the bank withdrawing money from my account, a man approached me asking for help cashing a $[redacted] money order as he had just arrived in town and needed the cash. I deposited the money order into my account and gave him the cash. To my surprise, I discovered my account was in the negatives the next day. When I contacted the bank, they informed me they couldn't assist and suggested going to MoneyGram to resolve the issue. Since I don't know the man personally, I am unable to reach out to him directly to address the situation. I am unsure of what steps to take next, so any advice would be greatly appreciated.

Transaction [redacted]7: The recipient in Bolivia is experiencing difficulties accessing the $[redacted]. He mentions being directed to the main office in La Paz, which is inconvenient. Despite sending larger sums with no issues in the past month, there seems to be an unusual obstacle now. Can this "hitch" in Bolivia be resolved so that he can receive funds as smoothly as before? Kindly provide assistance on this matter. Regards, Peter S.

Hello, I am Mr. Kandarsing Rishabh Kumar, the sender, and the recipient is Cera Imsirovic. The reference number is [redacted]6 for the $[redacted] transaction, which equals [redacted].40Bam. I am currently in Bosnia and have no means to call US services for a refund except through Viber, WhatsApp, Facebook, or email. I have encountered issues with Moneygram when my fiancé, the receiver, tried to pick up the money but couldn't due to service disruptions since November 12th. I have reached out to Moneygram for help online, but they insist on phone communication. This situation has caused me distress as I need the funds urgently, as they are from my salary card with NCL cruises. Please assist me promptly in resolving this matter and securing my refund.

I mistakenly sent $1,[redacted] to Ben Joe Ventures in Accra, Ghana as a cash pickup instead of a mobile wallet transfer. I need help with the reference number and reversing the transaction to my Visa debit card ending in #[redacted]. I also made another error trying to send an additional $1,[redacted], resulting in MoneyGram shutting down my account. Any assistance in reopening it would be greatly appreciated. Thank you! Happy Holidays! - Roderick Bruce L.

I have sent money to my niece for her tuition via MoneyGram at a Walmart store on December 1st, [redacted]. Typically, she can pick up the money at any post office in Indonesia within 4 hours. However, she has gone to 7 post offices, and each time the transaction shows an error on the computer due to the reference number she provided. This issue has not occurred before. As she needs the money urgently for her upcoming semester registration, it is crucial to resolve this promptly. My name is Hely Mambu, and I can be reached at [redacted]. The recipient is Saputri Victoria Lolaroh in Bitung, North Sulawesi, Indonesia. I have contacted Walmart and MoneyGram in the USA, and they confirmed that the transfer was completed. I am extremely disappointed by this situation and kindly request immediate assistance to rectify this error. Thank you.