Moneygram Customer Service Issues

My son Tony in the USA is unable to collect the money I sent him. We have been supporting each other in the family for about 25 years. You have verified my passport many times, but I am unable to download it online for you to authorize his collection at the usual MoneyGram location. You mention needing further verification, but I do not have a camera phone, and I am unsure how to upload one. I am 81, and he urgently needs the money. I have lodged a complaint but have received no response. I successfully sent him money last week with no issues. I understand this was over £[redacted], but could you please allow him to pick it up? Mrs. Janet Mackleworth.

I made a payment at Canada Post to transfer an e-Transfer to my bank account, but unfortunately, I never received the e-Transfer email. Even after contacting customer service on September 20th to report the issue, I was informed that I would receive a refund within up to 90 days. However, it has been 3 months now, and I have not received any updates regarding the refund. The e-Transfer was intended for the email address [redacted], and the transfer reference number is [redacted]5. I am in urgent need of these funds as I am currently unable to pay my rent.

I recently filed for a replacement money order which was opened on November 27, [redacted]. Originally expecting a 7-day processing time, it took 23 days, much longer than anticipated. When discussing with a representative, I was informed that an $18 fee applied for the replacement, despite mentioning that the money order was purchased in August [redacted]. The representative did not mention any additional fees or provide information on where to find them online. Only later did I discover the $45 fee for money orders older than a year, which I find unjustified. I am seeking a refund of this fee as I believe it is unreasonable, especially considering the amount I received back from the original money order. The customer service experience has been disappointing, and I feel the company's fee policy is questionable. I will escalate this matter to the BBB if the fee is not removed promptly.

I recently requested a replacement for a money order that I had filed on November 27, [redacted]. The replacement was supposed to take 7 days, but it ended up taking 23 days which was longer than expected. When I contacted the representative regarding the replacement, I was informed that there would be a $18 fee for the replacement, despite me mentioning that the money order was originally bought in August [redacted]. The representative did not mention any additional fees at that time or provide information about where to find a list of fees online. It wasn't until I called to address a $45 fee for the money order being over a year old that I was made aware of it. I believe the $45 fee for an expired money order is unnecessary and unjustified. I would like this fee to be waived. Discovering that I would only receive a little over $30 from the original $[redacted] on the money order after all this trouble has made this entire experience incredibly unpleasant. The service provided by the representatives has not been satisfactory. As someone who works as a phone representative myself, I can say that your representatives are lacking in their duties. If this issue is not resolved and the $45 fee is not refunded, I will be forced to escalate it to the BBB.

My name is Arevadze Elza from Georgia. I was tasked by my boyfriend to send a MoneyGram transfer on December 17, [redacted] to Ghana for his family. The recipient is his sister, Mercy Amoako, who works as a nurse in a Ghanaian village. To our shock, when he tried to withdraw the money for her on December 23, it had already been collected, which was completely unexpected. The MoneyGram code is [redacted]4. I am looking for details on who received the money, the date of the transaction, the time, and the recipient's name. This is puzzling since his sister did not get the funds. We urgently need more information to resolve this missing money issue.

I am Arevadze Elza from Georgia. I was asked by my boyfriend to send a MoneyGram transfer to his family in Ghana on ** December ****. The transfer was meant for his sister, Mercy Amoako, a nurse in a village there. However, when she tried to withdraw the money on **rd December, she was told that it had already been picked up, which is very surprising and concerning to us. The MoneyGram code is ********. We need to find out who received the money, the date and time of the transaction, as well as the recipient's name, as his sister did not get the funds. We are puzzled about how this could happen and would appreciate any help or information regarding this issue promptly.

My name is Hadi, an Egyptian residing in Togo. You can reach me at any time using the phone numbers [redacted]7, [redacted]2, [redacted]0. My transaction reference number is [redacted]1. On 12/23/[redacted], I made a bank transfer through MoneyGram but realized there was a mistake in the recipient's name in Egypt. The local branch couldn't release the funds, and despite explaining the issue, it's still unresolved. I need the name corrected and the money resent. Thank you.

I have submitted requests for two refunds online. The first case number, #[redacted]9, is showing as invalid. I did not receive the second case number initially. The agent mentioned an email was sent with the reference number but I have only received the case number on January 30th. I kindly request another email to be sent with both reference numbers. I attempted to use the replacement option 3 by entering my case number and phone number, but the system goes blank. Recently, I obtained two new case numbers, #[redacted]9 and #[redacted]3, both having "MGO". I am waiting for a response since receiving an email on March 6, [redacted], at 9:15 am. It has been my fourth attempt to recover the funds. If possible, I would appreciate it if my refund could be mailed to me. Best Regards, KB

Someone accessed my PayPal account and transferred $[redacted] from my checking account to the PayPal card, then sent $51.99 via MoneyGram yesterday. I am keen to track down the origin of the transfer and possibly identify the perpetrator. While I have the transaction ID, it is currently on hold. I need to determine both the sender and recipient locations. Unfortunately, I lack the individual's last name to proceed with any formal action.

The monogram transfer has been confirmed as successful. Despite this, the clerks at 2 Walmart locations and 1 CVS were unable to release the funds. An error message indicated the funds were available but did not explain why they couldn't be distributed. Paula Edwards, the sender, has contacted MoneyGram multiple times via phone and email, but no helpful information was provided. As a result, the receiver is still unable to access the funds. Any suggestions on how to proceed would be appreciated.

I am struggling to cancel two money orders I purchased via MoneyGram. The website does not have a clear form for cancellation, and the receipt stubs I have do not correspond to the numbers required on the site for cancellation. Additionally, the [redacted] number redirects me to the website, and I am unable to speak to a representative directly to resolve this issue. I would appreciate some assistance with this matter as I am feeling very frustrated.

I received a money order in exchange for my lottery winnings on February 19, [redacted]. The store instructed me to endorse it for mobile deposit only, which I did. However, my bank did not allow me to deposit it via mobile. I am now unable to cash it at any other location as it was marked for mobile deposit only. The money order remains uncashed and the issuing store refuses to take it back due to the elapsed time and the amount being over $[redacted]. I am seeking guidance on how to retrieve the funds from this money order.

Hello. I received a transfer from Kazakhstan of $[redacted], which is equivalent to [redacted] Norwegian Kroner. I am unable to receive the transfer to my Ukrainian bank card using the mobile banking app because the sender indicated that I am in Norway. The local Norwegian Sparebank does not know how to assist as they do not have the functionality to receive international transfers through Manigramm company. Where in Norway, in which bank, and by what method can I receive this transfer?

Hello, good afternoon. I recently sent a transfer from Kazakhstan amounting to $[redacted], equivalent to NOK 4,[redacted], to a Ukrainian bank card. However, I am currently encountering difficulties receiving the transfer through the bank's mobile application in Norway, as the sender indicated the location incorrectly. I have reached out to the local Sparebank in Norway, but unfortunately, they are unable to assist me in receiving an international transfer via Manigramm. Can anyone advise me on which bank in Norway would be suitable for receiving this transfer and guide me on the process? Thank you.

I attempted to send money to a loved one online, but encountered an issue when they tried to collect it. After investigating online, I received an email stating the transaction was canceled and it would take about 10 business days to refund the money. I believe this is fraudulent and I would like the transaction reinstated at the same exchange rate, with the funds made accessible to my loved one promptly.

I purchased three $50 money orders from Walmart in Pendleton on March 3, [redacted]. Due to the chaos of the Covid shutdowns, I completely forgot about them until recently. I discovered the money orders with the attached receipt, realizing they don’t expire, but may incur a small fee after a year. I tried to cash them at my bank, and initially, they were accepted. However, the bank later informed me that MoneyGram refused to honor them. As a result, I was charged $[redacted], overdrawing my account. I am seeking a resolution to this as it feels unfair and frustrating.

I am in need of assistance regarding a stolen money order I purchased at CVS in Seattle, Washington. The transaction took place on March 31, [redacted], at 1:02 PM, on [redacted] 4th Ave. in Seattle, zip code [redacted]. The transaction number is [redacted] for $[redacted].00 plus a $1.25 fee. I need to prevent it from being cashed as I have not yet signed it or detached the stub. I am a senior named Ada, living on a fixed income, and I require it to pay my rent. I purchase money orders monthly from CVS and pay with cash due to visual impairments. I am looking to speak with an agent over the phone to stop any potential fraud. Thank you in advance for your help. Please contact me at your earliest convenience.

I recently sent money to Greece and received a notification from you confirming the transfer is in progress. I'm concerned if the money reached the correct recipient as I got a mail with a code, which turned out to be just a long number. I want reassurance that my payment has been successfully transferred. My reference number is [redacted]9. Thank you, Chimmy H.

My husband sent money through MoneyGram in the US to the Philippines on April 8, [redacted], using Direct to Bank Account as the receiving method. However, nearly two weeks have passed, and upon checking the account, there has been no deposit into the specified bank account. The bank mentioned that when they attempted to open the MoneyGram transaction, it showed an error. Despite attempting to claim it at another remittance center, we were informed that it is held up in the bank. Upon trying to track the transaction on the MoneyGram app, it states, "this transaction was completed in-house, and certain functionality is unavailable online," along with details of the sender, time, and date of the transaction. We are seeking clarification on what occurred and what the issue might be.

I visited Walmart to send money to Egypt via Western Union, which was processed through MoneyGram #[redacted]2. After requesting a refund online with reference #[redacted]4, I was instructed to collect it from the same store. However, upon visiting, they couldn't process the refund due to the online request. I reached out to MoneyGram and received case #[redacted]7 with a promise to investigate. I am still awaiting a response to resolve this issue promptly. I hope to get the refund soon to proceed with sending it via Western Union. It would be helpful if there was a direct phone line for assistance. My contact number is [redacted]. Thank you for your help.