Moneygram Customer Service Issues

Dear Community Members, I am experiencing a puzzling situation that I would like to discuss with you. I ask for your patience as I explain all the details related to the case. I recently received an email from Dr. Jose David, the HR recruiter manager at Necessity School UK Ltd, expressing interest in hiring me based on my resume. They provided a contract and instructed me to contact Herschel Law Solicitors Ltd for further steps regarding work permits, visas, and travel arrangements. The solicitors advised me to have a close relative send a MoneyGram payment of [redacted] GBP under my name to secure my stay in the UK until I receive my first month's salary. Although the money transfer is in my name, I felt hesitant and decided to reach out to Dr. Jose David for guidance. Despite providing my passport and address for visa processing, I still feel uneasy about the situation. The HR office insists on following the solicitors' instructions and sending the MoneyGram to a UK address. I have two main concerns: 1. Is this transaction safe, or should I be wary of any potential risks? 2. If my travel plans are disrupted, what implications would that have? I appreciate your attention to this matter. Best Regards, Eyad Khalaf

Hello, I'm currently dealing with a puzzling situation and would greatly appreciate your patience as I share all the details necessary for you to understand the case. Recently, I received an email from Dr. Jose David, the HR recruiter at Necessity School UK Ltd, expressing interest in hiring me after being impressed with my resume. They sent a contract for me to sign and return via email. I was then instructed to contact Herschel Law Solicitors Ltd to facilitate the process for obtaining necessary documents like a work permit, visa, and flight tickets. The solicitors advised me to have a relative send £[redacted] through MoneyGram in my name to secure my stay in the UK until I receive my first month’s salary. Despite being authorized to receive the money, I became apprehensive. I reached out to Dr. Jose David for help, as I had already provided my passport copy and home address for visa and ticket delivery. The HR office reiterated the solicitors' instructions to proceed with the transaction. My main concerns are the security of the transaction and the implications if I am denied entry to the UK. Thank you in advance for your attention. Best, Eyad Khalaf

I attempted to transfer $[redacted].00 from my Key Bank account to my other account through MoneyGram due to losing my debit card. I usually do this without any problems, but today, the transfer was canceled. I got an email saying the $[redacted].00 would be refunded in 3 to 10 business days. This is unacceptable, and I want my money back immediately.

I attempted to send a MoneyGram to myself due to a lost debit card. This has been done successfully several times in the past few weeks. However, today, when trying to send $[redacted] to myself, the transaction was canceled. MoneyGram has explained that it may take 10 business days to refund the $[redacted] deducted from my account. I am frustrated by this delay and insist on a prompt refund.

I need to secure a copy of the cashed money order, which was unfortunately stolen and cashed from my landlord's drop box. I have visited multiple local branches, but they were unable to assist with obtaining the copy promptly via email. I am seeking a location in or near Layton, Utah [redacted] that can provide the necessary help to shorten the wait time and avoid additional costs associated with traditional mailing services.

I recently tried to transfer funds from my disaster relief debit account to my PayPal prepaid account for my mother's medical emergency. However, the transaction got canceled, and MoneyGram withdrew the funds but hasn't returned them even after five days. Dealing with their customer service was frustrating, and their automated system seems to have no compassion for urgent situations. This delay caused significant problems as my mother had to be hospitalized due to the delay in getting her prescriptions. MoneyGram's practices seem designed to benefit the company at the expense of customers. Avoid using MoneyGram as they complicate matters and provide subpar customer service. Their representatives, likely located in the Philippines or India, follow scripted responses without addressing the real issues customers face. It is disappointing to see a lack of empathy and efficiency in handling sensitive financial matters.

I've been attempting to send money to the Philippines through MoneyGram multiple times with no success. Yesterday, I tried with Authorization No. [redacted]68, and again, it was not processed as the amount was not deducted from my Wells Fargo Bank account. Despite following all the correct steps on the MoneyGram app, the transaction did not go through. After checking with Wells Fargo, they confirmed that everything is in order on their end. I would appreciate a prompt response to address this issue.

I've attempted to send money via MoneyGram three or four times recently, but each time the transaction fails with just an error message displayed on the screen. Despite contacting MoneyGram and trying different companies like Walmart, CVS, and Ace Cash, nobody can provide a clear reason for the issue. MoneyGram mentions an error code that doesn't exist, making it impossible to troubleshoot. The recipients are eagerly awaiting the funds, but I'm facing a frustrating roadblock each time I try to send the money. The situation is becoming increasingly exasperating.

This is my second attempt on your website. I bought a MoneyGram money order on 3/3/21 at Sav Mart, [redacted] N McCarran Blvd, Reno NV. The money order was for my March rent to Vintage Hills Apartments, totaling $[redacted]. The clerk at Sav Mart used my Wells Fargo bank card for the transaction, and I have the receipt. Despite making the payment, on 3/3/21, I found a notice on my apartment door claiming the rent was unpaid. I always followed the process of dropping my payment in the designated box as instructed by management, as they do not accept in-person payments. I suspect management misplaced or discarded my payment. I am requesting to stop payment on the lost money order and request a replacement.

Hello, I need some assistance. If you sent a transaction, you can find the reference number in the confirmation email you received after submitting the transaction. If you are receiving the transaction, kindly ask the sender for this number. The reference number is crucial for successfully sent money and must be provided for cash pickup transactions. If you are the sender, you can locate this number in the email you received when the money was ready for pickup. If you are the receiver, please request this reference number from the sender. Here is the MG reference and tracking website for you to track the first approved payment. Click on the provided website link to begin tracking your payment online. Thank you.

Dear Customer Service, I am reaching out regarding the remittals I have been sending to Jamaica from various locations in the USA over the past 15 years. I am currently in Jamaica for my wife's green card interview and urgently need copies of my transaction records for the last decade. Despite checking with Lasco Financials in Kingston, no record of these transactions was found due to insufficient record-keeping. I kindly request your prompt assistance in providing me with the required transaction copies from MoneyGram services in New Jersey, New York, and Florida to Kingston, Jamaica. I am willing to provide any necessary identification to verify my request. I look forward to your swift response to this matter. Sincerely, Michael Nichols

Yesterday, on March 13th, at approximately 5:04 p.m., an unauthorized MoneyGram transaction of $[redacted].99 was made using my debit card ending in [redacted]. I have informed my bank about the issue, and they are taking necessary actions to secure my account. The fraud department at my bank shared some transaction details they could see on their end: 1. Reference number: [redacted], 2. Payment/Transaction I.D.: MPGG3CG9U0313. While my bank believes they have prevented the transaction, I am reaching out to MoneyGram to gather more details or confirm the situation. I am interested in finding out if MoneyGram can assist in identifying the individual involved so I can proceed with filing a police report.

On 02/03/[redacted], I bought a MoneyGram money order to pay rent, but it got damaged and was returned. I asked for a replacement online, which was issued on 02/19/[redacted] and received on 02/26/[redacted]. When I tried to cash it, I was denied due to my expired driver's license. How can I get a refund to pay my overdue rent?

My mom's ex-husband sent me $[redacted] from San Angelo, TX. I have the reference number, his address, phone number, and the name matches exactly as in my ID. I tried to pick up the money at Walmart in Cd. Juarez, but they asked for more information about the sender. He is almost 80 years old, a retired veteran living out of town, and has to drive over [redacted] miles to send money through MoneyGram. He typically uses Western Union without issues. Please assist me as last year, he sent $[redacted] to my mom, and we couldn't retrieve it. Kindly check on this situation or advise on necessary steps to complete the transaction. I appreciate any help. The reference number is [redacted]2, and the sender's name is Michael David Little, and the receiver's name is Anahi Urita Hernandez. Thank you and have a nice day.

I have been attempting to send money to my fiancé in Accra, Ghana, using the MoneyGram service at Walmart in Macedonia, Ohio. My name is Warren Brewer, and my phone number is [redacted]. I'm confused about why my transactions are being denied now after they used to go through in the past without any issues. I have all the necessary documents, including my driver's license, and there is no fraud or scam involved in this transaction. Could someone please contact me to clarify why my transfers are being declined repeatedly? I am trying to support my fiancé during her time back in Ghana to care for her sick mother. Your assistance in resolving this matter would be greatly appreciated. Thank you.

I received a MoneyGram for $1,[redacted] from a company called US Claims. I was given $[redacted] in cash and a MoneyGram money order at a CVS store in Silver City, New Mexico. Unfortunately, I lost the money order and am unsure where it happened. I am trying to cancel it and possibly get reimbursed if it hasn't been cashed. I am not sure how to proceed with canceling the money order and have been unsuccessful in reaching MoneyGram for assistance. It has been almost two weeks since I lost it. I only have the reference number from the MoneyGram, no serial number from the money order. I hope I can resolve this issue soon. Your help is greatly appreciated. Thank you.

My wife in Austria sent me [redacted] euros on April 13 through a service I've used before. I tried to collect it in Istanbul, Turkey, but they said it was blocked and would be returned. We informed the service, but they haven't received it back yet. Later, my wife's boss sent another [redacted] euros on April 16 for urgent matters. I went to the same office, but they informed me my account was still blocked. I tried a different office with the same result. This situation has caused me distress, especially since my wife and I recently got married in Turkey. I am puzzled why these transactions are blocked. Any assistance would be greatly appreciated. - O.C. Morph

There have been two unauthorized transfers from our online account, reference numbers [redacted]6 for [redacted] and [redacted]2 for [redacted], dated 2/22/21. This has impacted us greatly as a hardworking family with five kids. We did not initiate these transactions and are facing financial difficulties because of it. We are eager for a swift resolution and refund of the funds. Please address this matter promptly. Our name is Stephen Young. We encountered issues trying to address this online as it did not recognize the reference numbers provided. Rest assured, we did not authorize these transactions and were alarmed to discover them in a random email notification. This experience has made us cautious about saving card information online in the future.

Hello, good afternoon. Today, I received information about a family member in Panama to whom I sent money from Chile. He informed me that the money was not collected because he has a temporary residence permit. Both my family member and I are Cubans, and I don't believe this should prevent a clarification. We are both in these countries with proper documentation and status. Here is my question: how is it possible that a person, regardless of their nationality, with all valid immigration documents and in Panama for work-related reasons, cannot receive money sent in their name as stated? I have many doubts and hope that any potential discriminatory actions or political motives due to our nationality do not play a role in the company's actions. Please clarify my concerns as I am disappointed. The money was sent to resolve a family matter and should not be hindered by technicalities or misinformation from the officials assisting my cousin in Panama. Thank you.

I have visited Cub Foods multiple times to send money through MoneyGram to an inmate in prison. Unfortunately, the customer service agents at Cub Foods seemed to lack proper training in the procedure. Thankfully, on my recent visit, the Management was available to assist. They accurately completed the forms by including the inmate's number and the hub identification code, which was overlooked in the past. They had all the necessary information like the prison address, inmate's name, and number. I provided the cash, the fee, and everything required to send the payment. However, upon submission, they encountered an issue where MoneyGram locked them out, instructing us to contact MoneyGram for assistance.