Monese Customer Service Issues

I placed a significant amount of my inheritance money into Monese due to issues with transferring the funds to my Colombian account. Despite providing all the necessary details for my account opening, Monese later informed me that they could not transfer the money to Colombia. Upon relocating to Mexico and opening a bank account there, I encountered the same issue with Monese refusing to send my funds to Mexico. Despite their promise to deliver money worldwide, I faced difficulties retrieving my funds even after informing them of my situation. They now seem to have closed my account without explanation, leaving me unable to access my money. I am seeking advice on what type of European account I need for them to return my funds and would appreciate any help in resolving this matter.

I have lost count of how many emails I have sent to you. It has been 3 months since my account got blocked, and I still can't access it. I haven't received any updates or messages from you regarding the procedures. I need to retrieve my money that was deposited into my account. I also need to use my account to pay bills and buy necessities. It is inhumane to leave customers like this with blocked accounts and no information. Please resolve this situation quickly, or I will have to file a complaint against you. Thank you. - M.H. 29 Avenue de la Redoute, [redacted] Asnières-sur-Seine, France

I have funds in my Monese bank account that I provided all necessary details for, but the compliance team requested an alternative account number for the transfer, which I provided. However, it has been longer than expected and I have not received any updates. I urgently need help resolving this issue promptly.

I made a transfer from my Monzo account on Friday around 2:00 a.m., and for some unknown reason, it has been blocked. I provided evidence that it was my wages transferred from Monzo to Monese. Since then, the only available money was in my Monese account. I have found the wages I was paid into Monzo, transferred most of it to Monese, and now I have 50 euros on the other Monese card, plus 67 pounds in one of the pots, totaling [redacted] pounds plus 50 euros. I need that transferred to my Monzo account as soon as possible until the issue is resolved and hopefully unblocked. I have been with Monese for about four years.

Subject: Payment Not Credited to Account Dear Customer Service, I made a payment at St Annes Post Office (FY8 1QG) yesterday at 09:57, with Session ID 1-[redacted]. Unfortunately, the funds have not been credited to my account yet. 1. I kindly request the immediate credit of the funds to my account without any further delays. 2. I seek an explanation for the delay in crediting these funds promptly. 3. Despite my initial communication this morning via the app with Customer Services representative (Daniel), no action has been taken to address or resolve this matter. 4. If the funds are not promptly credited to my account, I will have to escalate this matter and register a formal complaint with your organization and the Financial Conduct Authority (FCA). Please address these concerns promptly to avoid any inconvenience. Sincerely, D.L.-T. [redacted]

Hello, my name is G. Andronache. Today, I transferred £10,[redacted] from my HSBC account to my Monese account to pay for a flat. I submitted all required documents to Monese, including pay slips from both me and my wife and proof of the transfer. However, Monese has blocked my account and is requesting additional information. If Monese cannot process my transaction, I request that the funds be transferred back to my HSBC account. Please provide me with the address of your London bank branch as I would like to visit in person if this matter is not resolved promptly. Thank you.

Dear customer service team, It is frustrating that despite my repeated calls, emails, and messages on Facebook and Twitter, I have not received any response. According to the law, blocking my account for this long is not permissible. Ignoring this matter could be considered a criminal offense, and I will take legal action if necessary. This will be my final warning before pursuing legal recourse. I hope we can resolve this without litigation. Best regards, Dusan M.

Account BE [redacted][redacted] Monese Account: M[redacted]4 Dear Sirs and Madams, Please contact me in German. I am following up on a previous request made a year ago that received no response. I am requesting the immediate removal of the account block due to suspected money laundering. The received amounts of €25,[redacted] on January 9, [redacted], and January 10, [redacted], are proceeds from selling an inherited building at Robert-Bosch-Str. 32, Reutlingen. I have enclosed the notarial purchase contract from November 15, [redacted], as proof. The account number of Mr. Rainer Raiser is verified by the provided documents, and the transfers are reflected in the account statement. I urgently need access to these funds to settle outstanding claims. Previous attempts to reach you were unsuccessful. Emails remain unanswered, and calls to the hotline lead to unproductive conversations in English. Please confirm the unblocking of my account by 11/30/[redacted]. Failure to do so will result in legal action for damages. I am eagerly awaiting your prompt confirmation and response. Sincerely,

I have been a loyal customer of MONESE for the past 3 to 4 years without any issues. Today, I encountered a problem where my account and app got blocked, along with my money being inaccessible. Despite sending multiple emails, I have yet to receive a response, leaving me in a difficult situation as I cannot even transfer the money to another account for essential expenses like bills, food, and petrol. Feeling frustrated and desperate, I believe there should be some authoritative intervention, possibly from regulatory bodies like the courts or HMRC, to ensure the return of our funds. It's disheartening to work hard all month only to face such an unfair situation where my hard-earned money is being withheld without explanation or assistance.

A week ago, my account was blocked soon after receiving a refund from a restaurant for a New Year's Eve party for three people. They requested some information and documents related to the refund, which I promptly provided. Despite sending multiple emails and making numerous phone calls to resolve the issue, I have received very few responses. I urgently need my account unblocked since that's where I receive my monthly income to cover rent, bills, and food. Compensation would also be appreciated.

Dear Sir or Madam, I noticed last Sunday morning that I attempted to log into my Monese account only to find it was blocked. I do not understand why this happened. Despite trying to contact Monese via phone and email, I have not been able to reach them. My friends, who had similar experiences, warned me that Monese may not respond. I recommended this bank to them three years ago, but now they cannot access their accounts or funds. I insisted that Monese would rectify the situation and prove my friends wrong. Please review my account and advise on the issue. A month ago, I broke my mobile phone and lost access to my email, so please respond to [redacted] or call +[redacted]77.

My account was closed unexpectedly despite having £[redacted] in it. I provided my bank details for the transfer, but my money hasn't been moved, and I can't access my Monese account. I've sent emails without response and waited a long time on the phone to be told someone from the relevant team would contact me, but I'm still waiting. This situation has created significant financial issues for me during the holiday season, and the lack of communication from Monese is frustrating.

I am experiencing difficulties topping up my Monese account using my debit card. Despite numerous attempts over the past week, each transaction has been declined. Even though I am within the limits of my basic plan, I continue to face obstacles, and bank representatives, particularly Nikolai, have not been helpful. The monthly top-up limit is €[redacted], and I have only made €[redacted] in 3 separate transactions. Nikolai claims I have reached my monthly limit and should try again in April, despite my attempts to add funds in April, not March. With my account balance reduced to just €6, I am unable to meet my rent and grocery expenses. The delay in receiving ineffective responses is frustrating, and I urgently require a resolution to this issue.

This afternoon, I received a call claiming to be from Monese Bank. The caller mentioned unauthorized account activity and instructed me to open the Monese app and confirm a prompt to secure my account. Unfortunately, £95.55 was deducted from my account. The caller assured me that I would receive an email with new account details and a refund within 30 minutes. It's now past 4:00 PM, and I am still waiting for any communication regarding this matter.

Hello, I am reaching out regarding my blocked account issue. I recently set up a new phone and attempted to log into my account through the app. However, upon reaching the step where I needed to upload a selfie, my account was blocked for security reasons. Although I received a message saying I would receive an email explaining the next steps, I have yet to receive one. I urgently need access to my account as I rely on it for payments. Additionally, my current contactless card is no longer functional, so I would like to request a new card. Despite sending multiple emails since Tuesday, I have not received any replies. Please resolve this matter promptly as it is critical for me to regain access to my bank account. Thank you, Pija G.

Hello! I'm Szabina. I encountered a big problem while trying to rent a house with someone. After sending deposit money to someone's solicitors, they asked for more money for rent, which was sent to another person. However, after sending the additional funds, the person blocked me. I have sought help from the police and received advice from a citizen's group but getting my money back is uncertain. As a pregnant individual left without much money, I realize I have been scammed. I have bank details and message screenshots and hope to recover my funds. Thank you. Kind Regards.

Hello, I am writing to address an issue I have been facing with my Monese account. My name is Luljeta Petro, and I have an account with Monese under the following details: sort code 23-69-72 and account number [redacted]5. Unfortunately, my account has been blocked for nearly a year, since last July, without any explanation. I recently transferred money into this account from another one, and now I am unable to access those funds. This situation has left me unable to access my own money, which is highly distressing and unreasonable. It is vital to have trust in a bank to safeguard our finances, and denying access to them is unacceptable. I urgently request that this matter be resolved promptly. Otherwise, I will be compelled to seek legal advice on this matter. Your immediate attention to this concern would be greatly appreciated. Thank you, Luljeta Petro

I recently made transactions from my business account to my husband's account a few days ago. Despite providing the necessary proof, the bank is requesting the same documentation repeatedly. I am self-employed and own a business named TOP LIMITED, from which the money was transferred. The attached PDF bank statement from TOP LIMITED shows the transactions. The £14,[redacted].00 sent to my husband, Khalil Pourkaram, was a loan for a car purchase. The remaining £4,[redacted].00 from the £18,[redacted].00 transferred were my personal savings in my Monese account prior to the car loan. My Monese account is used for personal savings and expenses. Please resolve this issue promptly, as the repeated requests are causing unnecessary delays in releasing my funds.

I've been waiting for over two months to unblock my account. I accidentally blocked it over the phone and have not received any response. I've sent several emails about this issue and my account check, which has been ongoing for a few months now. I cannot access either of them. This bank is the worst place to keep your money. Even though I have paid for the card, there is no security or opportunity to discuss my account. It takes months to receive a confirmation that my emails have been received. How can a bank not provide any other contact options for my money and details? This is unacceptable.

Dear Support Team, I hope all is well with you. I recently encountered an issue with my payments. Upon making an online payment, I am unable to receive a verification PIN on my mobile app (which has been updated to the latest version). The Monese App displays a message stating "Payment request timed out" just a few seconds after the online website requested confirmation. I have tried with various online shops, but the issue persists across all of them. I would appreciate your prompt assistance. Thank you and best regards, Ali